|Sunday||11:00 am||6:00 pm|
|Monday||11:00 am||8:00 pm|
|Tuesday||11:00 am||8:00 pm|
|Wednesday||11:00 am||8:00 pm|
|Thursday||11:00 am||8:00 pm|
|Friday||11:00 am||8:00 pm|
|Saturday||10:00 am||8:00 pm|
|12/31/2020||11:00 am||7:00 pm|
|1/1/2021||11:00 am||7:00 pm|
At Mattress Warehouse, it’s our mission to give you a stress-free buying experience and a better night’s sleep. Our Richmond, Virginia – Broad Street staff is knowledgeable about all our mattresses and sleep products, to help ensure you make the best decision to improve your entire sleeping experience.
Mattress Warehouse of Richmond, Virginia – Broad Street offers a large selection of quality name brand mattresses and sleep products. Try bedMATCH® today to help you find the perfect bed for you. We are conveniently located on 7482 West Broad Street next to Best Tile Richmond.
Nearby Stores and Restaurants:
Nanking, Precision Body Works, Style by Zahra, Agee’s Bicycles West Broad, Subway, Taco Bell
West Jenningsville, Westbriar
Brands sold at Mattress Warehouse of Richmond, Virginia – Broad Street:
All warranties on bedding sold by Mattress Warehouse are through the individual manufacturers.
All items sold by Mattress Warehouse are available for shipping or in-store pickup.
Does Mattress Warehouse offer delivery?
Yes, Mattress Warehouse offers White Glove Delivery for qualifying purchases. We can also ship items for you to pick up at any store, or directly to your house. Delivery fees may apply.
Can Mattress Warehouse take away my old mattress and box springs?
Yes, Mattress Warehouse can take away your old mattress and box springs. There is a $14.99 removal fee per item removed.
What mattresses are on sale at Mattress Warehouse?
Mattress Warehouse has different sales going on throughout the year. To see what’s available as part of the current sale, visit https://sleephappens.com/collections/specials-and-sales.
What is bedMATCH® and how does it work at Mattress Warehouse?
bedMATCH® is Mattress Warehouse’s patented diagnostic sleep system that does what its competition cannot — it makes scientific recommendations on the best mattress specifically for you. Through advanced technology, the bedMATCH® system uses 18 statistical measurements and thousands of scientific calculations to determine the best mattress for not only your body type but for your sleep preferences and needs.
What if I don’t like my new mattress? What is Mattress Warehouse’s cancellation and return policy?
If you are not satisfied with your original mattress after 30 days of use, contact Mattress Warehouse to begin the process for your one-time comfort You can test out your mattress for up to one year before deciding whether you want to keep your original selection or utilize the comfort exchange program. If you use the Comfort Guarantee program, you will receive a 100 percent credit of the original purchase price to be applied toward the current ticketed price of the replacement mattress. You will be responsible for any difference above and beyond the amount of your credit once you make your mattress exchange. Certain fees apply.
If you need to cancel your order for any reason, you may do so within 24 hours with no penalty. If, after 24 hours from the time of your order, products have been shipped, but not yet arrived at your home, Mattress Warehouse reserves the right to assess both a 20 percent restocking fee and any freight charges that were incurred in shipping your order.
Visit our Mattress Warehouse of Richmond - Broad Street store to shop all ongoing mattress sales! Our mattress sales ensure all customers receive their perfect mattress at the right price.
Not ready to visit us in-store? Shop all of our current mattress sales online today!
Conrad is professional, knowledgeable and so easy to work with. The store has a vast array of quality choices. I will return to this location for our next mattress purchase.
One of the best places to get your mattresses. They are very friendly and they have amazing deals. Konrad helped us today and he is the best. Kudos to the entire team for being so friendly and getting things done really quick.
Exceptional customer service Richard is wonderful, he was patient and courteous a true asset to mattress warehouse.
Richard was great he went above and beyond for me. He was patient, he was courteous and very personable. I would definitely recommend mattress warehouse to anyone just based on my visit and service I received today. Richard represents mattress warehouse exceptionally. If you want exceptional customer service visit this location and ask for Richard.
I recently visited this location and had the very best customer service I’ve experienced in a long time. The sales person Richard was extremely wonderful, he is a great asset to this store and company. I am so happy that I decided to go to this store, there are many choices when it comes to buying a mattress, but Richard and this specific location really made mattress warehouse stand out amongst the rest.
We worked with Richard and he honestly made the whole experience so much easier than my wife and I anticipated it being. He was super helpful and highly personalble and we ended up finding a mattress/box spring/cover/pillows that completely met our needs. Absolutely would reccomend to any friend family or acquaintance.
Very good service
Peyton helped me make the best choice for all of my needs.
Peyton has great customer service and found a great deal.
I got a great deal on a Mattress and Recliner bed. Peyton was very patient and helpful and went out of his way to answer all my questions and he wasn’t pushy. I would highly recommend Mattress Warehouse
Great service, awesome products!We just got our box spring in there and we couldn’t be happier!!
PEYTON! Very helpful.
Plagued with tight time constraints and under duress, I approached the remote acquisition of my son’s new bed with apprehension. This purchase was for his first off-campus college apartment and I literally had one day to make it happen. Somehow, the stars aligned and we landed Peyton as our salesperson.Peyton not only worked diligently to help us make the best choice within our budget, he also went above and beyond to arrange out of state delivery...exactly when we needed it! Flawless execution and professionalism made all the difference. And the best part? My son reports that he hasn’t slept this well in over two years! Thank you, Peyton!!!
Peyton helped me find a great bed 5 stars!
Peyton was excellent! He helped me find a mattress very easily and he was honest about what would be a great mattress for me. This was a great shopping experience!
The personal very professional
When I went into the store, I had no idea what I was looking for yet nor did I know what I needed. Peyton walked me through the entire process in choosing the best mattress for my over health. He was very patient and most of all very knowledgeable of all of the products in the store. If we can have more people like Peyton respires representing other companies it’ll be perfect. Again,THANKS PEYYON!!!!!
Mike and Peyton were extremely helpful with finding the perfect mattress for my daughter at an excellent price. Would recommend to my family and friends!
I needed a mattress quickly and called around to see who had a decent inventory. Peyton, who was extremely friendly and knowledgeable, had two Tempur-Pedic mattresses at over 50% off! I was able to get a California King, Queen, and mattress protectors for less than the price of ONE Tempur-Pedic mattress. Now is a great time to check them out!
Peyton is the best. I was very happy with our experience. He never pressured us to buy anything. I will definitely send my friends and family there. The bedmatch machine got us the bed we needed. I will purchase from them again.Thank you Peyton.
Good service and personal attention. Peyton gave good recommendations and was helpful without being pushy.
My husband and I came here to buy a mattress and had a great experience! Peyton was very helpful and helped us find the best fit for us. The bedMATCH technology was impressive as well.
Peyton gave me a mattress and the whole set for a great price while also providing fantastic customer service. I really appreciated his help and I would recommend this store to anyone.
Peyton and Chris are the best help. No pressure and a great deal. Great selection and expertise. Go there!
Superb service. Wow! Came with fear to be sold anything. Reality hit me with a super service from Kriss, who listened to what we wanted and gave us exactly what we needed. Totally recomend this place and talk to Kriss, he will give you the best of customer service. He is not selling, he is helping!Thank you.
Was able to come in but a box spring and load it up and leave. Very speedy and helpful.
(Translated by Google) Chris was very kind in showing us the different mattresses that he thought fit with what I had already told him he was looking for. Other than that Chris tries to adjust to your financial situation. Very good service!(Original)Chris fue muy amable en Mostrarnos los diferentes colchones que el creía conveniente con lo que yo ya le había dicho que buscaba. Aparte de eso Chris trata de acomodarse a tu situación económica. Muy buen servicio!
Mattress Warehouse is amazing! They found me exactly what I needed in as little as minutes! They have bedmatching technology which helps to match the bed to your body contour. Peyton gave me fantastic customer service! Ask for his service!
We were very pleased with the customer service we received from The Mattress Warehouse on 7482 West Broad Street. Peyton and Jessica helped us find mattresses for everyone in our family well within our budget. The process was smooth and the mattresses were delivered on time and in a professional manner. I would highly recommend this mattress store to anyone in the Richmond, and surrounding area.
Extremely impressed with their customer service and quality mattresses. Peyton had us try the perfect bed and advised me on the best one to my budget and to my liking! Thank you so much Peyton for this amazing service.
Peyton was the best he help me out a lot. His services was awesome thanks will come back.
Greatest deal out of 3 Local competitors.
I came in today with a budget and high expectations for a mattress and Peyton met them both! After shopping around (Mattress Firm) and feeling taken advantage of and hit on from one of the associates (also Mattress Firm), I'm really glad I decided on Mattress Warehouse. The service was very professional and I never felt uncomfortable. I can't wait for my new mattress to come in! Thanks Peyton!
It was great. Konrad and Peyton were very helpful and i got a great deal without any extra nonsense. They have some great prices and i feel like my money was exceptionally well spent. Five Stars!
Me and my boyfriend had a wonderful experience today! Peyton was amazing he helped us find the perfect mattress for us! I would recommend coming here to find your right mattress!
Peyton was excellent! We walked in and he was so helpful, knowledgeable and personable! I never thought mattress shopping could be so pleasant. We decided on a Serta iComfort blue fusion and he matched the price from his competitor Ashley Furniture. Very wonderful experience and we financed the entire purchase with 0% interest and no money down! It doesn’t get better than this!
Peyton was great salesman. Very knowledgeable, and willing to answer any questions posed.
Peyton has given great customer service he answer all of my friends question and when it is time for me to buy one I’ll know where to come.
Absolutely thrilled with the ease of purchase. Peyton made it hassle free.
Peyton was very helpful. He’s a great salesman. He helped me find what I was looking for.
Peyton was awesome. I am VERY pleased with the experience. It was simple and easy. I never felt pressured to spend more than my budget allowed. They also have this great BedMatch technology that hand picks the comfort and support that my body needs. I can’t wait to try it out and sleep sleep sleep. Thanks Mattress Warehouse and Peyton for all that you do.
Great experience. They were very kind, helpful and flexible to my needs.
Peyton was super helpful helping us find the perfect mattress and made the process quick and easy! We highly recommend Peyton at Mattress Warehouse of Richmond!
Peyton was great & so sweet! He helped me strap my mattress to my car and got everything secured for my travel home. :)
Great experience and great deal with Peyton.
Peyton had excellent knowledge Of product. Was extremely helpful.
I was extremely happy with the customer service experience I had in your store. Peyton was very knowledgeable and helped us in making the best choice, not inly in quality but value as well. Highly recommend this store and especially Peyton, very professional. Thank you.
Peyton worked an amazing deal to get me an amazing Matress and free delivery!!! Definitely recommend buying from here.
5 thumbs up. Worked with my price range. Peyton didn't pressure for a sale, he was patience and kind.
Very good customer services,outstanding job provided by Peyton Cocker.We definitely will be back and recommended all our friends.
My experience was great! I came in and found the mattress I was looking for and also had no issues getting it loaded up onto the car! Great service!!
Peyton was very helpful getting me my mattress after the other west broad st store had messed up the order 2 times. Definitely go to Peyton for your mattress needsMichael
Peyton was wonderful!! In and out in less than an hour with our dream bed.
Peyton was an excellent sales person. Very friendly and knowledgeable!
Peyton was great, easy to work with ..knowledgeable, and helped us with a great deal. Highly recommend.
Stopped in just to look at a mattresses, and get an idea. Peyton was wonderful and helped me find a mattress that fit my budget and needs, as well a a boxspring that would fit up my stairwell!
I was very pleased with the service received. Questions was answered and looking forward for my purchase.
Peyton was great and super nice. Highly recommend!
I had an incredible experience. I was on a bind and didn't have a large budget but Peyton really went a ove and beyond for me. These are honest and great people and do everything they can for their customers. Excellent customer service and really good selection to choose from. Thank you so much Mattress Warehouse and Peyton for all that you do. I could not be happier with my purchase and my experience!
Peyton was very friendly and helpful. Great customer service!
I had a great experience. Peyton was super nice and knowledgeable and helped me find a great Serra mattress set within my budget. The bedMatch system they have was able to recommend the perfect bed for my specific needs. Five stars! Highly recommend!
Peyton was an awesone guy he gave me a great deal on a brand new matress.
Peyton was very helpful and we appreciated all his help!! Very pleasurable experience!!! Thank you!!!!!
Very helpful and knowledgeable. Plus professional
Peyton was outstanding!!! He has knowledge of all of the products. Great job in welcoming me and recommending the best product for me. 5 star service all around. Highly recommend!
Peyton was so wonderful. He listened to my needs and concerns. I ended up finding exactly what I was looking for. Thank you Peyton
I went in and wanted a bed that my mother had purchased a year ago and Mike was spectacular in showing me something similar and I appreciated it. He was awesome. Highly recommended
Eric was a great salesman. Go see him for a good mattress deal!
Had a great expierece with patten he tied mattress on car and I was good to g thanks so much patten
Mike and Peyton were awesome...they are the sole reason I rejected another offer from a different store and made the commitment to buy from their location. They made everything so smooth and was than willing to invest time into making sure I make the best choice to be considered as a personal investment I will not regret.
The store was clean and sanitized. Peyton was friendly and knowledgeable. Got in and out with no pressure, just the science of BedMatch! Thank you Mattress Warehouse!!
Peyton was great. Worked with us on our budget. The shop felt clean and safe. BedMatch found us the right bed just for us. And 0% financing got us a great deal for out money. Well done!
Great experience at this Mattress Warehouse! Peyton was incredibly helpful, knowledgeable and thorough with my questions and he showed me a selection of mattresses custom to my needs!
Peyton was so helpful and patient with us - so happy we stopped in. Thanks for the exceptional service.
Peyton was great! Great prices and amazing customer service!
Could not have had an easier time shopping. Peyton was extremely helpful, knew his stock very well, and sold me an outstanding bed and pillows. Excellent experience. The Bed Match technology helped match me perfectly. Thank you!
Peyton was extremely helpful in finding a bed we loved within our price range! highly recommend and will definitely be back for bed needs!
Mr.Peyton help put the matter in my little honda with no problem. Loved the customer service
Peyton was super knowledgeable and helped us pick a great mattress that suited me perfectly! Highly recommend coming here for all your mattress needs!
A great experience here!! Peyton was exceptional and so helpful. My sister and I had been before when she purchased a mattress from him. Peyton is the reason we came back and had a successful match up!! No pressure and so very knowledgable! Totally recommend buying your mattress here!!
I actually started at Rooms To Go where I was given a price but at checkout I was hit with additional fees that I was not informed about earlier. Extremely frustrated, I left without buying and started shopping around. After hitting every furniture store on Broad Street, my final stop was at this Mattress Warehouse. Chris helped me and was extremely understanding, friendly, patient and helpful. I told him about my other fiasco and he was willing to work with me as best he could. I showed him the ad from the other store and after making a quick call he was able to match the price of his competitor and sell me the mattress for HALF the price that Mattress Warehouse had advertised in their store!! No hidden fees, or gotcha clauses. I ended up spending less at Mattress Warehouse and was so happy when I left! Thank you guys for helping me out, you definitely have earned yourself a new loyal customer!!
Peyton was fabulous! We had a wonderful experience and he made it not at all awkward. Highly recommend.
Peyton gave excellent service in a timely professional manner. He also helped us pick out a mattress within our budget which is of good quality. We will definitely recommend to all in need of mattresses....
Peyton helped us get the perfect mattress. He truly was concerned with not only our comfort but respecting our budget and life constraints. I would definitely recommend anyone in search of a mattress come visit him!
Peyton was super helpful in finding a great for a great price. I can't wait to sleep on it. Yipee!!!!Very personable service!
Great selection of mattresses to try in person. To me this was the selling point for the store. Peyton was very helpful and knowledgeable. I would highly recommend!
Very pleasant experience. It is refreshing to go buy something without being forced into it or told what it is thst i need. Peyton was very friendly and knowledgable. Much better than some other places i have been too. Definitely would recommend!
After spending an entire day going to every furniture store in Richmond this was absolutely the best experience!
Peyton was very quick to take my money and close his sale. Returned next day to pick up mattress and refused to provide help or plastic to cover my mattress stating “we don’t do that” when another gentleman from a different location said they do provide such service. I also purchased a mattress cover that was stained with what appeared to be pee and blood. Returned to the store to exchange it for another mattress cover after deciding to inspect it in store before making another 30 minute drive turns out it was also stained. Peyton asked me to not open up another one in such way... how am I supposed to know if it’s stained if I don’t open it and take it out of the packaging? He had the audacity to ask me to fold the mattress covers I inspected. Horrible customer service from peytons part I hope his superiors coach him on how to provide better customer service. Will not be returning nor referring customers here. If you need to buy a matress buy it from Jerrel at short pump.
Very very happy with my experience at Mattress Warehouse on West Broad St. Excellent customer service and the employees really know there stuff!
Very nice people and pleasant
Excellent customer service!! Great experience!
Peyton was great! Very kind & helpful
Peyton was so great to work with. Very knowledgeable and friendly. Not at all pushy.I’m excited to get my Tempur-Pedic with adjustable base in a few days. Did not go anywhere else because I heard so much about Peyton’s service.
Peyton was great! Great prices and amazing customer service!
Our salesman Mike was very nice and helpful. I must say, the store in general was not clean, windows were dirty. We knew what kind of bed we wanted, we just wanted to see and feel it before we bought. The firm bed we tried was softer than what we wanted, so at first we were skeptical. We are so comfortable with the bed we chose. Tempurpedic Lux Breeze Firm. Our first night sleeping on it, the firmness was perfect. Best nights sleep in a long time. Best decision we ever made. We absolutely love our bed. Delivery was flawless and staff was very friendly.
Peyton was great! Great prices and amazing customer service!
Bunch of scam artist Neil lied to us and told me my mattress was at his warehouse and we would have it in 3-4 days here it is 00 and 2 months later no mattress after about 6 times of him calling saying it would be delivered soon. I had to go buy the same mattress else where now I’m out of 00 total and still can’t get them to refund my money for the first mattress AVOID THESE PEOPLE AND THIS PLACE
Peyton(SP) couldn't have been more helpful in assisting us with our options and ultimately the decision we made for a new king size bed and twin mattresses. He definitely won us over in the time we spent shopping in your store. Other companies need people like Peyton to help clients with their decisions.
The salesperson were knowledgeable and kind. I am very happy with my purchase. I got a new mattress and new pillows at a great price.
Peyton was very helpful and helped us find the best deal in the store! A 00 mattress on sale for 0!
I came here about two weeks ago and received some amazing customer service. Peyton was everything. He was very patient.You could tell he was a pro and not just trying to sell me anything. I will definitely be returning to purchase my mattress with Peyton!!
The customer service and great and so was the deal I got for a king sized mattress! I really recommend this store if you are looking for mattresses because of their good deals and warranties.
I would give this place a zero if I could. I bought a mattress here and was pleased with my experience. Because of this, I recommended them to my neighbor. After hearing about her horrific experience, I will never return there again. I'm sorry, but if the store makes a mistake and delivers the wrong item to you (and charges you more than 00 for this more expensive item), you should be able to rectify the situation at the store - without having to involve the corporate office OR the police. Someone needs some re-education in customer service.
Jerell was very helpful in my purchase of my mattress. He spent a lot of time in making sure I would be purchasing the correct mattress. The delivery was the next day and on time. This is my second time in buying from Mattress Warehouse. I'm a happy camper! Jerell you knock it out of the park!On 9/16 Wudu helped me with a pillow and his advise was amazing and he spent a lot of time to educate me. Great guy!! Thanks.
I had a wonderful experience picking out my new mattress. Peyton was such a dear in helping me find the perfect mattress for me and my husband. I have had horrible back problems for years and Peyton knew just the mattress for me. I can happily say after 2 weeks with our new bed my back problems are slowly but surely disappearing. I feel energized and rejuvenated every morning, which is a huge change for both me and my husband.
Excellent experience! We talked about what was best for me and did the bed match. I'm very happy with my selection and excited to sleep in my new bed! Peyton was very attentive and helpful! Thank you so much!
Thanks to Peyton! The computerized test for what mattress is best and his expertise made it easy and exciting to choose our mattress. Couldn't ask for a better experience, highly recommend, and will to my friends and colleagues who are in the market for a new bed!
All good! Excellent!!!
I purchased my mattress after shopping several stores. Best experience, Best price! Thanks Brandon.
I purchased my mattress after shopping several stores. Best experience, Best price! Thanks Brandon.
Mike was super helpful and got us a wonderful deal on our new bed! Thank you, Mike...
Customer service was very good, store could use a good cleaning.
Peyton was the most amazing salesman! I received a great deal. If you are looking for a mattress, this is the place to go!!
This place made picking out a mattress super simple. Peyton was our associate and was honest and helpful when we were trying to make a decision. Definitely recommend coming here if you are looking for a new mattress.
Wudu is the man! He was very busy multitasking and helping others and was still able to accommodate us and had a California King in stock! Not only that he gave us a super discount! He will now be referred to as the "Magic Man". Thanks for great service Wudu!!!
This is our second mattress purchase - our first one was through another furniture store that left us leery of returning to a mattress retail store. After doing many hours of research on mattresses and adjustable bases we came to Mattress Warehouse to realize how much we didn’t know! Peyton helped us compare our options extensively - without ever feeling pushy or pressured to commit to a purchase. It helped us feel more comfortable exploring our options, especially being budget conscious shoppers. We visited this location twice before deciding to purchase today. Peyton has been patient, informative, and committed to helping us get our dream sleep system. We couldn’t recommend this location or Peyton’s expertise enough.
Laurie was fantastic to work with. Took the time to walk me thru the process. I asked a ton of questions and she was very knowledgeable.
Eric did a great job helping us select a mattress. There was no pressure to spend more than what fit our needs. Wish we would have just started our buying process here.
Mike was super helpful and got us a wonderful deal on our new bed! Thank you, Mike...
Mike was super helpful and got us a wonderful deal on our new bed! Thank you, Mike...
I loved the high standard customer service. I’ve been to Mattress Warehouse and they helped me to find the perfect product for what I need. I’m highly satisfied, they very professional & helpful!
My guy Peyton at mattress warehouse hooked me up bazilly. He was an expert in the different types of mattresses and got me a great deal on a money tempurpedic king. The delivery was on time and the guys were even able to take out my old mattress. I had low expectations at first given some of the stories I have heard but after dealing with this company my experience was a must share. Thank you guys for a wonderful mattress at a great cost with top notch service.
I waited to review this place because I was making sure I would get the refund as promised. Now I can tell the nightmare story that I experienced at this location. We went here upon recommendation from my neighbor (see Ann’s review below). We decided to get the top of the line mattress because we knew we would be using this mattress every night for years. What we DID NOT want was the top of the line adjustable base (we told WUDU repeatedly that we DID NOT want the massage and under bed light) I cannot stress enough how many times we said this. He even showed me the different remotes and their features, where again we stated that I did not want the massage and light (which was a 00 difference). When he showed me the total of my bill, i accepted it because I thought that was the price. Mind you, names and prices of the products in the store are NOT clearly marked; I was going on what the salesperson was telling me. The day of purchase went smooth and WUDU seemed friendly. Delivery day, I am at work, and my husband just got home from work at the first day of his new job, and the new babysitter is at the house and the delivery people are there. Picture utter chaos in a busy family. They set up the beds, my husband signs off and I called him 30 minutes later to see how it went. “Wait, these beds have massage and lights” LITERALLY 30 minutes later I call WUDU and let him know and he is confused “I thought that’s what you chose.” No, I said repeatedly that I didn’t want those features. My husband calls and Wudu tells him “I do recall your wife saying that she didn’t want those features“ So which is it? That we told you that’s what we wanted or that we said REPEATEDLY that we didn’t want them. He told us that he had to call corporate. We waited a day and I went in the store the next day for an update. I’m confused at why they can deliver an item but they cannot pick it up on THEIR mistake. I recorded the conversation to get proof that he heard me say that. And after 3 minutes, he admits that he heard me say that multiple times but there was one point that first day that my husband is having a conversation with me saying “it would be nice, but we don’t need it” He hears the first part of that statement, (but not the second) and concludes that we have miraculously changed our minds and want all the features we have said we didn’t want all of a sudden. The purpose of my visit was to get the correct base delivered and a refund. He could not do that. He tells me I SHOULD HAVE GOOGLED what was on the invoice the day we were in the store. Uh, what?He’s the salesperson; I’m going on what he said. After discussing back and forth (I am not yelling or swearing) I tell him that I’m disappointed in him and I felt like he scammed us. This hurt his pride, he immediately tells me we are done with the conversation. I call corporate while I am in the store. They are trying to put me in touch with the district manager who will call me later. At this point another customer came in and Wudu is with this man. I tell him that I called corporate and I tell the customer “google what he sells you so you know it’s the right one” and I leave the store. 15 minutes later I get an unknown call. ITS THE HENRICO POLICE CALLING. “Ma’am , are you threatening or planning on coming back to this store to threaten or harm this salesperson??” I tell him “sir, I’m a 5’4” woman driving a minivan and about to pick my kids up from the bus, I just asked for a refund on a product he sold me and he refused. I am not planning on coming back.” The officer didn’t think it was a police matter but had to call me because of the 911 call. I call corporate again to demand they take it all back. They can’t do that because of policy??but instead offer a refund on base and exchange. Major language barrier on second delivery, they end up lowering the legs of the original base but didn’t exchange. I had to RUN after the truck to get them to give us the right base. They didn’t know about the exchange yet it was on the truck. ??? NIGHTMARE.Shop elsewhere
This place was way better than mattress firm! I was looking for a Tempurpedic Luxe Breeze and the customer service and price was much better at Mattress Wharehouse. This location is an elite retailer for Tempurpedic. I worked with Payton who was very nice and knowledgeable. The only issue I had is that during the delivery the drivers would not take take my existing mattress away. I was under the impression this was included when I spend almost ,000 at my bed set. Just make sure you read the fine print or confirm this before your purchase, as I am now stuck with trying to figure out how to get the old mattress removed.***update to my review. Payton was nice enough time come after hours and pick up the old mattress. Goes to show they go above and beyond the competition. 5 stars!
Peyton helped us a find a great deal! He was very knowledgeable and didn't push. I feel great about my purchase. The delivery team was on time and even removed our old mattress for us. I cannot wait to try it out!
I had a great experience with Peyton! He made my mattress buying experience great - awesome deals too!
All good! Excellent!!!
Eric did a wonderful job getting me in the right bed for my guests. I highly recommend coming by he was most interested in my needs which led to a great experience!
Went to store and Eric helped myself and a friend. It was a great experience as he guided us thru the process of selecting the proper mattress. Then we got a great price on the mattress. Eric was very professional and pleasant. I know now where to go and direct others searching for mattresses.
Eric and Konrad are awesome. Their help is amazing. If you are looking for good mattress come here.
Great experience! Eric showed us mattress types based on our bed match results and made the process quick and painless. Highly recommend
Conrad was great! Bought two mattresses from MW. He was knowledgeable and thorough. Service was quick and the prices were reasonable. Excellent customer service. Highly recommended.
Great customer service. Thanks
Konrad was awesome!
Conrad and Eric both greeted us at the door, friendly, knowledgable and took their time with helping us navigate between beds with clear instructions. Because our back pains got worse with a new mattress from the company this store location helped solve our big problems. I recommend this location because it had a much wider selection to choose from.
Excellent customer service and very knowledgable staff.
Eric is a very personable asset to the store. I shopped for hooking bed rails and he knew exactly what I needed and they are very compatibly priced. Great experience!
Best mattrsss buying experience of this life time. MW has a vast variety of options of all price ranges. Eric was our advisor and he was just that... did not try to sell us hard or push us simply provided the best points for us to make an informed decision. Woild recommenced to anyone looking to make a decision for the betterment of their health
What a great experience. We lucked out and found a terrific deal on a floor model Tempuroedic. Eric, Conrad, and Yanna were very courteous, knowledgeable and friendly. If you need a bed, and have particular needs, these folks will take good care of you and you'll be sleeping easy in no time. Thanks gang and good luck!
Konrad was so helpful and professional and gave us great recommendations on the perfect mattress for my son's first apartment. Highly recommend this store!
My husband and I had one of the mattresses that is delivered in the mail, and before that we had very cheap mattresses. Every mattress we had was okay in the beginning, then went downhill very quickly. So, we decided it was time to buy a high quality mattress with a good warranty. My husband had read good reviews for Mattress Warehouse, so we decided to try it out. As soon as we walked in, we were immediately greeted by Konrad. He was very nice, polite, not pushy, and knowledgeable. He allowed us to really take our time, and gave my husband and myself moments alone to talk things over. We never felt pressured or rushed. The next day I had a question about the delivery. I called the store and Eric answered the phone. He was very nice, and super helpful. When the delivery people arrived, they as well were super friendly, professional, and quick with the removal of the old and set up of the new. I have already told several friends and family members about my experience!
My husband and I stopped in after a meal at the Olive Garden and were immediately greeted and offered to do the sleep diagnostic which gave us custom recommendations. The guys were very courteous and answered all of our questions and did not pressure us once to buy. We came back 2 days later to make the purchase which was an easy process and Eric was great. Mattress delivered as scheduled.
We were greeted by Jaana and she proceeded to help us try to choose a mattress that will best suit us. She was so professional we did not notice she was in training and it was only her 3rd day or so. Eric later joined us. He was so knowledgeable and did not hold back sharing information with us that helped us make a good choice. I never felt pressured to buy anything as my previous experience buying mattress has been. This I must say is the best experience I have had buying a mattress. Eric and Jaana were so helpful, they answered all our questions and took time to help us explore all our options. Thank you both so much!
Eric rocks! He understood the differences between my wife's sleep style and mine. He was able to suggest the best bed for us, the system helped but his knowledge is what really mattered. We see why he was put in charge of that store, I'll surely send everyone one I know into your establishment to get a mattress. Thanks Eric for all of your help!
Conrad listened to our needs and was transparent about the final prices and warranties without the high pressure upselling at other companies. Looking forward to a new mattress!
Came in for a king size bed. Found my bed right away. Jaana was truly a great help. Had my bed delivered the next day no problems.
It's Memorial Day weekend, and I am comparative shopping at the various mattress stores that are having sales. I had already been to two mattress stores. My third stop was at Mattress Warehouse @ 7428 W. Broad, RVA., and I did not need to go anywhere else. Compared to the previous stores, Mattress Warehouse was the winner. I got tested for the type of bed that was best for me and a Wentworth was one of their bed match choices. I decided on a Wentworth. My sales associate was Konrad, and he was great. I recommend that you include this store as one of your options when comparative shopping.
CONRAD THOR... need we say more? I feel like we made a friend more than being being the recipient of a sale. We were incredibly cared for. Is there anything more gratifying? I hope everyone is treated as well as we were. Thanks to this team for many sleep-filled nights.
my experience at this place was AMAZING. The guy who helped us, his name is Konrad, was absolutely great. Very knowledgeable and anticipated my needs. We also used this cool bed match thing which was pretty nifty. Walked away happy and with a new mattress!!
Peyton was awesome he helped me find my very first mattress to go in my new home! Yay for adulting!
Great staff and prices!
I could not be happier with my purchase. Peyton got me a great deal with the budget I was willing to spend. I've had back problems for about a year now and needed a mattress to relieve the pressure but also not break the bank. Peyton, showed me top of the line brands and that I would save up to 70%. That's what I did, I bought a brand new Kingsdown Cushion Firm mattress still in factory plastic. I saved almost 00, one of the best investments I've made. Would highly recommend this store if you're in the market for a mattress.
Kit helped us get a great deal! Extremely nice man, and would recommend him to anyone. Good man and good prices.
One of my friends suggested this place and I am the guy who usually don't try new places. Simply Awesome! The mattresses that they have shown are really extraordinary and on top of that, their service is too good. If I am not wrong, his name is Payton and he is so down to earth and so much patience in answering our queries. I will 200% recommend this place for buying a mattress any day. Even from other city you can come and buy!
We got a great deal! Labor day sale 70% off
We purchased a Temperpedic matress ten weeks ago and because of my problems with lower back pain, the bed was not comfortable for me. The people at Matress Warehouse went out of their way to help us find a better solution for my needs. They exchanged the matress for us and were thankful for all their help and understanding.
Let's be real, I hate buying mattresses but thanks to Mason, the process sucked a lot less. We went over my specific buying parameters, he pointed out options that worked and I was able to leave with more than what I planned on buying in a relatively short amount of time. Mason worked with me to set up the initial delivery and helped me when a scheduling conflict arose. I could not be happier with the service and quality of items received. The next time I need a mattress, I will return to this store or call Mason directly at the Mechanicsville location.
Love my new Tempurpedic mattress! Conrad at Mattress Warehouse was really great to work with and made my purchase so much easier. Highly recommend!
Conrad is the bomb! Helped us find a great mattress that fit our budget all in under 20 mins!
Sheri, did a fantastic job her dedication to customer service is stellar. I highly recommend this store.
Delivery was problematic because they would only adjust to standard height and that was too high, we would have to climb up in the bed. So after they left we , two 55 year olds struggled with lifting the frame to adjust the height ourselves. WORST of all the salesman didn’t indicate we wanted the old mattress removed even though we told him so it is still in our hallway. We also feel the tempur pedi mattress is too hot and had told the salesman we wanted something cool. We will see if the return policy works out.We do love the adjustable frame, I can crank the head up and stop my husband’s snoring!
This experience in purchasing a mattress has been the most professional and empathetic opportunity I have ever experienced. This is the first time in ten years that I have had a full nights sleep. Brandon took the time to understand and respond to my needs. I really cannot give enough praise and gratitude to the professionalism displayed by Brandon and the entire store staff.
Talk to Jerry. He got me what I needed and didn't waste my time. He gave me a fair price and even lashed my purchase to my car in no time while wearing button up and tie in 90+ degree hear. Efficient and friendly!
Jerry and his store manager were super helpful in finding us our mattress efficiently and within our budget.
No complaints! Ask for Kit!
Excellent customer service & helped me find exactly what I needed
Kitt was extremely helpful. My temperpedic feels amazing. He helped me way out the pros and cons of it. I even got a good deal too!
If you are close to Broad St W and you buy a mattress anywhere except for here you are crazy. If you want 0 pressure with all the facts m, go to Brandon at 7482 W Broad. We were almost dead set on going bed in a box to avoid the mattress shopping experience, but popped in here while out on a Sunday. Brandon was exactly what we needed to have a peaceful no pressure experience. The delivery arrangement and execution were flawless and now that we may need to make a change, Brandon was responsive and supportive. It’s a no brainer, get your mattress here.
This location was by far the best. Helped immediately by Brandon. We just returned a box mattress and kind of knew what we wanted. We checked out the tempra pedic first by our own decision and liked it a lot. Brandon insisted we tried out another 4 lines just to show the difference. If he was in it for the sales he wouldn't have done that. He genuinely wanted us to leave there knowing we had picked the right one. We ended up going with the tempra pedic. Overall excellent services and professionalism. Thanks and would recommend this location to anyone looking for a bed!
We bought a mattress back several years ago and it began to sag. We contacted Mattress Warehouse and they immediately responded and sent someone to the house to measure it. Just a few day later they contacted us that the mattress was defective and that we would have a store credit for the full value of the mattress. We couldn't find a mattress that we liked in their store, but they were very friendly and suggested going to a larger Mattress Warehouse store and looking at a couple other mattresses, which we did. And after several trips to solidify our choice, we found one. The sales rep, Kit, at the first store and the rep at the second shore, Brandon, were absolutely great. And the delivery guys were very personable and helpful and took a lot of care bringing the new mattress and removing the old one. For us, this was a very good experience and great customer service!
Always ask for Brandon. Very helpful
Glen was awesome. Made buying a mattress easy
Staff was very helpful and not pushy, overall had my best interests in mine and delivered great service and a great product.
The sales person Glen was really helpful and knowledgeable. He directed me to the bed match system that helped us find the correct bed for me. Very pleased with the entire process.
Went in to look for mattress and box springs found the perfect one received a great deal on it the purchase was quick and the delivery was the very next morning I'm very satisfied with my purchase and would highly recommend them to others
Not all that, sales people just interested in making the sale.
Got a great deal, and really felt like I was well informed by the staff. These guys really have their act together!
Peyton was a great big help! He got us in & out + help load us up. Awesome service!
This is long but.... Let me save you some time and probably a lot of money. We are replacing furniture for a family of 5. So we went on the hunt for a Twin, Full, Queen and King sized mattresses. I’m a bargain shopper but I don’t like to compromise quality. We started at the furniture stores and they were way too pricey. I went to Mattress Warehouse, and met Payton, I told him our needs and with no pressure whatsoever he invited me to return with my family when we were ready. Later that day I tried Big Lots because they had mattresses with box springs but none of them seemed right to me. I went to Mattress Firm, but that experience seemed like more of a parental scolding on how to get on, off and sleep in your bed as if my degree of comfort will change after 35 years. My 10 year old said “We need to go back to see Mr. Payton.”So we returned to Mattress Warehouse and met Payton. He took the time to talk to each member of my family including a 6’3 teenager, a feisty but knowledgeable 10 year old and a 7 year old who only cared about his ability to jump on his new bed. As he worked through finding the needs of our family and understanding our budget he was able to think outside of the box and assist us in getting high quality mattresses within our budget. When he called my kids by name I knew that our family mattered, even with others walking in the showroom he didn’t neglect us to jump on the next sale. His patience, kindness, concern and overall knowledge of products meant the world to us. We left without any regrets. So save time and money! Go to Mattress Warehouse, ask for Payton, you won’t regret it!
Had a great experience at this Mattress Warehouse. Peyton was super friendly, knowledgeable and I didn’t feel pressured to make any sort of decision at all. I was feeling very stressed about the mattress buying process after leaving a Mattress Firm where the prices were super high and they tried to sell me a product I didn’t want, but leaving Matress Warehouse I felt relieved and happy I made the right decision. Thank you!!!!!!
Wudu was awesome! I had a situation in which my original mattress that I bought three weeks ago was sold by mistake. So when it came to me to pick it up it wasn’t available. Luckily Wudu who is the manager of the store was very caring towards the situation and put so much effort to provide me with a mattress. Wudu called every store in Richmond and out of Virgina to see if my original mattress was available or even the newer one. Wudu found the newer version of the mattress and provide me with free shipping due to the situation that happened. Thanks to him my daughter has a comfy mattress to sleep on and we were well taken care of! Again thank you so much Wudu!!
I was in the market for a new mattress and wasn’t really sure what I wanted to sleep on for the next 20 years. Peyton was exceptionally helpful and patient while helping me narrow down the selection and finding a great fit for my needs!
Peyton was a great big help! He got us in & out + help load us up. Awesome service!
Please come see KIT he’s an awesome sales man! No bs from the guys here! Glad to buy our mattress from here. Definitely recommend!
Konrad and Eric were so knowledgeable and helpful. This was such a friendly and low pressure environment, and I’m so excited for my new bed!
Delivery was problematic because they would only adjust to standard height and that was too high, we would have to climb up in the bed. So after they left we , two 55 year olds struggled with lifting the frame to adjust the height ourselves. WORST of all the salesman didnât indicate we wanted the old mattress removed even though we told him so it is still in our hallway. We also feel the tempur pedi mattress is too hot and had told the salesman we wanted something cool. We will see if the return policy works out. We do love the adjustable frame, I can crank the head up and stop my husbandâs snoring!
If you are close to Broad St W and you buy a mattress anywhere except for here you are crazy. If you want 0 pressure with all the facts m, go to Brandon at 7482 W Broad. We were almost dead set on going bed in a box to avoid the mattress shopping experience, but popped in here while out on a Sunday. Brandon was exactly what we needed to have a peaceful no pressure experience. The delivery arrangement and execution were flawless and now that we may need to make a change, Brandon was responsive and supportive. Itâs a no brainer, get your mattress here.
Today I had to visit Mattress Warehouse to shop for a bed frame. I'm so glad I stopped at this particular store. The associate, PEYTON, was not only courteous, but very knowledgeable and helpful in explaining to me about my need. He was able to show me exactly what I wanted. It is so nice to meet a nice gentleman in today's world. Thank you, Peyton, for the help.
My mattress is better than I expected but the service was top notch. Peyton helped me select the best mattress for me and I could not be happier with his professionalism and knowledge.
I don't normally write reviews but I just had the best nights sleep of my life. I feel amazing. My husband and I had been sleeping on cheap mattresses for years and constantly complaining in the morning (not to mention buying new ones every few years). We finally decided to invest in a quality mattress that will last. Best decision EVER!We had shopped a few places but none better than Mattress Warehouse. We quickly decided that this was the place we were going to buy from. The showroom was clean, organized, and had a vast selection of brands. Peyton greeted us with a smile and instantly made us feel at home. He was amazing throughout the entire process and didn't push us to buy. He wasn't your typical "salesman." He asked about our sleep needs and preferences and actually listened to what we were saying. He invited us to try this bed diagnostic machine which made personalized recommendations. Peyton was very knowledgeable and took his time in explaining all the different features and technologies of each mattress. There is so much more to mattresses these days. It can be overwhelming but Peyton helped make it simple. After trying a bunch of beds and asking Peyton a million questions we finally decided on a Kingstown with an adjustable frame. We got a great deal and didn't have to put any money down. 0% financing baby!The delivery arrived yesterday on time and set everything up for us. They were friendly and efficient and even removed our old mattress set. I just woke up and I don't want to get out of bed. But it is Sunday so maybe I don't have to. I am looking forward to many more mornings like this for years to come. Thank you Peyton and Mattress Warehouse for doing what you do!