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At Mattress Warehouse, it’s our mission to offer you a tranquil buying experience and an improved night’s sleep. Our Chesterfield, Virginia – Hancock staff is knowledgeable about all our mattresses and sleep products, to help ensure you make the best decision to improve your sleeping experience.
Mattress Warehouse of Chesterfield, Virginia – Hancock offers a large selection of quality name brand mattresses and sleep products. Try bedMATCH™ today to help you find the perfect bed for you. We are conveniently located on 7301 Hancock Village Drive within Hancock Village Shopping Center near The UPS Store and Jersey Mike’s Subs.
Nearby Stores and Restaurants:
Hancock Cleaners, SweetFrog, GameStop Prestige, Shear Image Salon and Boutique, Made in Asia, Johnny Rockets, GNC, Welcome Nails & Spa
Hampton Park, FoxCreek, Harpers Mill
Brands sold at Mattress Warehouse of Chesterfield, Virginia – Hancock:
All warranties on bedding sold by Mattress Warehouse are through the individual manufacturers.
All items sold by Mattress Warehouse are available for shipping or in-store pickup.
Wudu, the salesman at the Hancock Village location, is the absolute best! There are very few salespeople in the service industry that exhibit the level of professionalism and customer service that he provides. He made our shopping experience very pleasurable. I would strongly recommend him to anyone shopping for mattresses.
A great experience from the moment we walked into the showroom all the way through the delivery. Everyone did exactly as they promised and everyone had an exceptional customer fbest attitude.
Could not have asked for better customer service. The price wasn??t outrageous and yes they delivered on time. If your shopping for a mattress at a great price ... you need to check out Matress Warehouse at Hancock Village.
Excellent Customer Service and focus
Excellent customer service with Wudu. I've bought three times before and Wudu is getting better everytime I go there.
Fabulous experience! Wudu & Kevin are both helpful and knowledgeable. A pleasant experience. We ordered a standard foundation for our new Kingsdown but upon delivery decided we needed a lower base. The exchange was done flawlessly. We are very pleased with our new mattress set and love, love, love our Bedgear pillows! Delivery was smooth with professional and friendly staff. BTW, my parents also purchase a set and are extremely pleased with the whole process.
Great customer service,knowledgeable salesperson & selection made my decision of buying a mattress a lot easier. I had no idea mattress shopping could be almost as overwhelming as buying a car. I've been putting off buying a mattress for months and shopping for over a month.But with the help of a professional salesperson & great selection & price, I bought my nice mattress from this location &got delivered next day.Wudu & Kevin did a good job & I recommend these guys.
Great experience! Wudu was fantastic and very helpful. I highly recommend this store!
Great experience. In and out
Great experience. Kevin was knowledge and a great salesman.
Great experience. Wudu was very professional, patient, and knowledgeable. His kindness and thoughtfulness is greatly appreciated. We will do business with him again and refer others. Thank you for your service.
Great job! Got the mattress I wanted for the price I wanted and all the extras. They were awesome. I would definitely recommend them.
Great sales rep. Very helpful
Great service and excellent prices!
Highly recommend! Went here because of the great reviews of Wudu, and nothing but great things to say. A very pleasant mattress buying experience!
How do you give a six star rating? Fantastic experience and the best customer service in the industry. Wudu was detailed and make sure our every need was met. Highly recommend this location for anyone shopping for a new mattress, pillows or frame!
I had an old mattress that was killing my back I was waiting for my tax return & as son as I got my refund, I started shopping so many places but I've found a nice mattress at a much lower price than anywhere else I've checked. It's a great Experience & the best value for my money.The manager of that location(Wudoo) did an excellent job in helping me find the right product. I recommend checking this place before buying.
I have purchased 2 mattress sets in recent years and am always happy with customer service and products. Highly recommended.
Kevin was a great salesperson to work with. He showed us what we wanted to see, but it was not what we purchased. He had our best interest in mind and took the time to talk with us and not sell us on something we didn't need. I would recommend anyone go here to find a mattress. They took care of us and had a low pressure approach to selling us a mattress. He was upfront and with no gimmicks and a professional approach helped us find what we were looking for. If you need a mattress, definitely visit this place.
Kevin was very knowledgable and took time to see what I was looking for and made suggestions. He never try to pressure me and was very patient answering all of my questions. I also had contact with WuDu who was amazing and willing to work with me on delivery times, etc. Both sales reps make customer satisfaction their goal and it's most appreciated. Word of mouth advertising is cheap and most effective and I certainly would recommend Mattress Warehouse of Chesterfield/Hancock. Also...hat's off to Kevin, WuDu and the young men who delivered and set up my purchase.
Mattress Warehouse did a phenomenal job assisting my husband and I when purchasing a new mattress. Usually, I hate mattress shopping as the salesmen tend to be pushy. However, I got excellent information and professional service. I would definitely recommend this store.
Mr. Wudu was great! Knowledgeable and easy going...no pressure to buy plus great deals
mrs. rudd told me to get with woodoo and he was not there ,but i got a great deal and i am very happy
My fiance and I came to this store just as a preliminary search for a mattress for when we get married this year. In no way did we expect to be purchasing a mattress at our first stop on our first night looking. But when we walked in, Wudu greeted us in a friendly and professional manner, and was so unbelievably helpful in our search. He was so down to earth and understanding of our situation (soon-to-be newly Weds with a smaller budget than most, due to that fact). He worked with us patiently and did not make us feel rushed in any way, helping us find the right bed for us at the right price. He made the experience enjoyable for all of us and is definutely an excellent asset to your team! Thank you for all you did for us!
My husband and I brought a mattress from here about two weeks ago and we couldn't be more happier with our purchase. Kevin was very professional, friendly, and knowledgeable about the products including the market for mattresses. This is our second purchase from this company and I would recommend them to anyone. After researching the market, I 've found they have the best prices and deals. Will use again!
My husband and I have been to several mattress stores in the area recently and were starting to dread the experience. However, we walked right into Mattress Warehouse and were immediately welcomed by the friendly associate. He listened to us and didn't try to oversell us. In fact, we got AN amazing deal! We are very happy with the experience we had here!
My husband and I walked in 5p on a Sunday afternoon looking for a king mattress. Wudu greeted us immediately and spent the next hour and a half helping us make our decision. He did not mind staying after closing hours and was willing to answer all of our many questions. We did purchase a mattress and look forward to the delivery this week. I would recommend this store to anyone who wants a good mattress with no pressure to buy. Wudu knows his stuff!!!
My wife and I had a great experience with Mattress Warehouse. First of all, they had the lowest prices of any of the local mattress stores that we checked out. That includes Mattress Envy, Mattress Discounters. On top of that they were able to give us a bit of a discount on delivery at the time we bought the mattresses. We had just upgraded our bed from a queen size to a king and needed a mattress to go along with it. The bed frame we were initially going to get had some storage underneath that would end up serving as a box spring. So even though they said it was included free we told them we weren't going to need it. The mattress was delivered on a Friday and the bed frame on the next day. We decided to give it an extra day in case there was an issue with the delivery we'd have an extra day to make up for it and we could just sleep on a mattress on the floor for one day. The delivery showed up on time and in good condition. On Saturday after the delivery people set up the frame we realized that my wife had ordered the wrong one and that this one did not have the storage underneath. So we were going to have to either get a new bed frame delivered or try and get a box spring and just keep what we had. I called up Mattress Warehouse and told them what had happened and they said that since they hadn't finalized the order yet they would just add in the box spring into the order. They could have easily said it was too late but they were kind enough to give us a break. We ended up picking it up a few days later at no extra charge. It was a great experience and they just got themselves a life long customer in return. Highly recommended!!
My wife and I visited the location at Hancock Village and advised the gentleman (Wudu) that we weren't prepared to buy, just beginning to do some research. Wudu was extremely patient with us, taking the time to show us select features and benefits that ultimately led to our making a very informed decision. Even after spending quite a bit of time with us, he was very understanding when we told him we needed to leave to do some thinking, additional research, etc. - no high pressure tactics. This level of support and professionalism ultimately led to us purchasing our mattress, box spring, frame, cover and headboard at a very reasonable price. Great job, Wudu!
Personable & easy to get along with. I had bought for my guest room and had good experience. I came to get for my master bedroom and Wudu didn't disappoint.Of course, it was a wonderful experience. We got a great deal & have been sleeping like a baby again. Recommend checking this place & Wudu .
Prior to visiting the Hancock Village location, I had already made up my mind that I was going to purchase a mattress and box spring for my daughter from another retailer. After talking to Wudu for 5 minutes, I changed my mind. He was very personable, knowledgeable about mattresses and expressed interest in delivering up a satisfied customer and not just trying to satisfy a sales quota. I would recommend this location to anyone that is in the market for a mattress. Ask for Wudu! Coy W.
Since I and my wife had bad experience with our previous mattresses we bought from other furniture places, we were determined to check as many mattress stores as we can in the area and we started with Mattress Warehouse of Hancock Village. We met Wudu (the manager of the branch) and he educated us about mattresses and sleep a lot more than we expected. We were in a tight budget but after trying a few of their mattresses, we liked the Aireloom mattress which is one of the higher end mattresses they have. Then, we went to five other mattress stores in the area but we liked none of the mattresses the way we liked the aireloom mattress. Not only did we love the mattress but we were also impressed by the knowledge level Wudu showed us . We also found him to be the most informative, helpful and was not pushing us as we experienced at their competitors. Beause of Wudu's outstanding customer service, the excellent mattress and great deal we got,we bought the Aireloom mattress a few months ago and we have been sleeping better since. We definitely recommend Wudu and this location of mattress Warehouse.
Thank you guys for making the mattress purchasing experience awesome. Wudu is the man. No pressure sales is an awesome way to buy a mattress.
Thank you Wudu, you actually made selecting a mattress a most pleasant experience!
The sales representative we had was amazing! He gave us a great deal! I definitely recommend this establishment.
The salesman was extremely knowledgeable, when I found a lower price gladly matched the price and gave us mattress protectors until the one we ordered come in.
Today I went in to buy a mattress with my sister. Wudu was our sales guy and he was super helpful! I would definitely recommend this place to anyone who is looking for a new mattress!
Unparalleled service,Knowledge about his products,Professionalism and geat experience with Wudu. We shopped many places in the area but with the help of a professinal who knows his trade, and their technology , we felt like we got an unparalleled overall value when compared to other places in the area. Needless to say,we ended up buying our mattress set with adjustable base, cooling pillows & mattress covers. I highly recommend this place & Wudu if anyone is in the market for a mattress. If I may point out,Wudu had an older couple when we're in the store and I couldn't believe what I heard from these couple-they stated they will NEVER CONSIDER!! checking any mattress if it's not on consumer reports!!!" I could tell they came with some attitude Rom the gate go. Uudu was in disbelief to hear that & we all were like Seriously!! However, he offered & pointed them to the technology to try but these couple refused to try it & finally as they were going on the list of consumer reports recommdation sheet they had on a clipboard, they found a Sealy mattress but even then they said they'd have to check some more places!!! I decided to include this observation mainly because ,WE Consumers,sometimes become unreasonable & unfair to people in customer service be it in sales,waitress,carwash or any other industry but we dont get reciewed & these old couple may put a review out just because they WERE the problem but feel entitled! I ,Myself also work in customer care & I know how SPOILED & entitled a society we've become(Not all,but many people are& I'm sure whoever reads this review agrees with me).
Very knowledgeable staff. Helped us find the perfect bed and pillows. Highly recommend this store!
Wadu was the best and helped us and is a true blessing and we will buy from you again! Thank you!
We had the best experience ever with Wudu!! Very knowledgeable about the products and takes tons of time with you to make sure you are happy. Wudu has the best customer service ever, this is our second mattress purchased from him and there isn??t be a better place to buy one. ~Kristine M
What an amazing experience. Wudu was very knowledgeable and helpful during the mattress selection. I would highly recommend him.
Wudo was the best mattress salesman I every experienced. He was very professional and knowledgeable about the product. After I bought a mattress for girl friend I will buy the next one from him for me. Great experience.
Wudu helped us out tremendously! Great guy and gave us a reasonable price on a great mattress. Fun to talk with, very authentic and sincere. Will certainly do business with him and Mattress Warehouse again!
Wudu is exceptional. Customer care and service are his priorities. Repeat customer and just like the other times 5 star service.
Wudu is the best ! Very personable, friendly, helpful and knowledgeable ! Made for a fun and profitable shopping experience _??_
Wudu is the best ever!!!!! He has helped my mother twice now getting her items out to the northern neck!!!! He is awesome, helpful, and is great at customer service. They are lucky to have him and he also helped my mother with staying within her budget.
Wudu is the gem of the mattress industry in the area! So friendly and helpful. Such a great experience. He made us feel at home and let us control what was happening. Asked great questions. Never thought we??d have fun at the mattress store, but we did! Thanks again Wudu.
Wudu set the standard so high that no one in the mattress industry comes close to! We shopped pretty much all and every furniture and mattress place in the Henrico,Richmond,Chesterfield and Colonial Heights areas because we both have a big issue in our backs and trying to find the perfect one with a good deal. These guys offer exceptional value and our verdict was clear! We've been sleeping much better with no pain anymore with the addition of an adjustable base. Highly recommend this place and I'd ask for Wudu! Thank you.
Wudu was excellent to work with and helped us through all our options of the warranty for our mattress. The true commitment of a company shows when they are honoring a warranty or addressing a problem. Working with Wudu was five stars!
Wudu was great! He helped me choose a great mattress in my price range without trying to upsell as other stores I have visited. Highly recommend! Thank you!
Wudu was knowledgeable, courteous, and professional during my several visits to the store, as I compared mattress brands and store prices. He did not pressure me in any way. Kevin also was nice to work with during another visit. Although I ultimately chose a brand that Mattress Warehouse does not sell, the next time I need a mattress, I will visit the Hancock store of Mattress Warehouse to see what is available there. I feel that I would be treated fairly and honestly.
Wudu was so very helpful and quick with all of my needs! Will definitely recommend this store and will be back!! Thank you!!!
Wudu was very knowledgable and helpful. The experience was fast and easy. Wudu answered any questions we had and was very personable. Made an experiencethat I was not looking forward to very nice. Thank you Wudu!
Purchase process was fantastic! The only complaint that I have is they are supposed to email you the night before with a delivery time frame, if they don't email they will then call you the morning of. I didn't get an email or a phone call so I had to call the store searching for my delivery time.
Updated: I received an email from corporate that apologized for the employees behavior. They said that the behavior had been addressed and they would be willing to give me special pricing on any future purchases. They were very nice and I felt handled the situation professionally. Like many people I typically don't write reviews unless they are exceptional. Most of the time I'm blown away by how much they have exceeded my expectations. Unfortunately this time, it was the opposite. I was left with my mouth on the floor by how rudely I was treated. This then escalated, all within 30 seconds, to being threatened by an employee that realized that he wasn't going to make a sale. Just to give you a little background, my wife and I were making some renovations with our house and we were looking to buy a new mattress for our guest room. The Mattress Warehouse of Hancock was my FIRST STOP. This is my experience in dealing with this store. I entered the Mattress Warehouse of Hancock on June 22nd at 1 pm. It is located in Hancock Village Shopping Center, 7301 Hancock Village Dr, Chesterfield, VA 23832. The employee (the only one working at the location that I saw) was eating lunch when I entered. I apologized for interrupting his lunch and I quickly apprised him of my situation and needs. He asked me when I needed a mattress and I told him that it wasn't an "emergency" but that I would probably buy one within the next week. His whole demeanor turned on a dime. He told me that, no, he would not write down any specific information about the mattress. I was a little taken aback but I rolled with it thinking he meant that he couldn't write down the "unofficial price" he gave me. I said okay, no problem and then started to take a photo of the mattress tag so I would at least have a record of what I liked. He told me that I was not allowed to take a photo of the tag. At this point I realized that something was going horribly wrong with our interaction. I said, "Pardon me, I can't take a photo?" and he said that no, I was not allowed. I asked him if he was trying to bully me into buying a mattress. He said that he didn't believe that I "was a serious buyer" and that I "was wasting his time". I was flabbergasted! I am ashamed to say that at this point I got mad. I asked what the **** was wrong with him? He again told me that I "was a not serious buyer" and that I "was wasting his time". I told him that in fact I would buy a mattress this week and that I would drive it by his store to prove that I was a "serious buyer". He then actually told me to get out of his store. I asked him if he was the owner. I asked his name but he was evasive and would not answer. He then threatened to call the police. WE ACTUALLY WENT FROM NEGOTIATING A MATTRESS DEAL TO CALLING THE POLICE IN 30 SECONDS! I told him that I would be putting this on every social media outlet that I knew of and as if to seal the deal of his poor judgement, he brandished his phone to show me how serious he was about calling the police. I guess he would have told them that "There is a man in his store and he refused to buy a mattress!" I would seriously advise against dealing with this location. This individual's aggressive sales tactics and loose cannon behaviors are very concerning. Hopefully Mattress Warehouse Corporate will take this seriously. Lastly, I immediately went to a big box warehouse and found an identical mattress for 0 less than his "super special and highly volatile" price he quoted me in the store. Buyer beware. I strongly advise against doing business with this location. Gavin Pearce