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Mattress Warehouse of Winchester

Approximately 37.3 Miles from your location
1869 South Pleasant Valley Rd
Winchester, VA 22601
(540) 662-6621

Opens next at 11:00 am on Tuesday

4.56

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Store Hours

OpenClosed
Sunday11:00 am6:00 pm
Monday11:00 am8:00 pm
Tuesday11:00 am8:00 pm
Wednesday11:00 am8:00 pm
Thursday11:00 am8:00 pm
Friday11:00 am8:00 pm
Saturday10:00 am8:00 pm

Location Description

At Mattress Warehouse, it’s our mission to provide you with a relaxed buying experience and a better night’s sleep. Our Winchester, Virginia staff is knowledgeable about all our mattresses and sleep products, to help ensure you make the best decision to improve your sleeping experience.

Mattress Warehouse of Winchester, Virginia offers a large selection of quality name brand mattresses and sleep products. Try bedMATCH® today to help you find the perfect bed for you. We are conveniently located on 1869 South Pleasant Valley Road next to Le Nails.

Nearby Stores and Restaurants:

Best Buy, Waffle House, Chili’s Grill & Bar, McDonald’s, Elegant Nail Spa, Walgreens

Nearby Neighborhoods:

Ash Hollow Estates

Brands sold at Mattress Warehouse of Winchester, Virginia:

AireloomBedgearCheswick ManorComfort EssentialsKingsdownMattress 2.0NectarRoyalSealySertaSomosbedsStearns & FosterTempur-Pedic

Warranty & Return Policy

All warranties on bedding sold by Mattress Warehouse are through the individual manufacturers.

Delivery Information

All items sold by Mattress Warehouse are available for shipping or in-store pickup.


Frequently Asked Questions

Does Mattress Warehouse offer delivery?

Yes, Mattress Warehouse offers White Glove Delivery for qualifying purchases. We can also ship items for you to pick up at any store, or directly to your house. Delivery fees may apply.

Can Mattress Warehouse take away my old mattress and box springs?

Yes, Mattress Warehouse can take away your old mattress and box springs. There is a $14.99 removal fee per item removed.

What mattresses are on sale at Mattress Warehouse?

Mattress Warehouse has different sales going on throughout the year. To see what’s available as part of the current sale, visit https://sleephappens.com/collections/specials-and-sales.

What is bedMATCH® and how does it work at Mattress Warehouse?

bedMATCH® is Mattress Warehouse’s patented diagnostic sleep system that does what its competition cannot — it makes scientific recommendations on the best mattress specifically for you. Through advanced technology, the bedMATCH® system uses 18 statistical measurements and thousands of scientific calculations to determine the best mattress for not only your body type but for your sleep preferences and needs.

What if I don’t like my new mattress? What is Mattress Warehouse’s cancellation and return policy?

If you are not satisfied with your original mattress after 30 days of use, contact Mattress Warehouse to begin the process for your one-time comfort You can test out your mattress for up to one year before deciding whether you want to keep your original selection or utilize the comfort exchange program. If you use the Comfort Guarantee program, you will receive a 100 percent credit of the original purchase price to be applied toward the current ticketed price of the replacement mattress. You will be responsible for any difference above and beyond the amount of your credit once you make your mattress exchange. Certain fees apply.

If you need to cancel your order for any reason, you may do so within 24 hours with no penalty. If, after 24 hours from the time of your order, products have been shipped, but not yet arrived at your home, Mattress Warehouse reserves the right to assess both a 20 percent restocking fee and any freight charges that were incurred in shipping your order.

Mattress Sale

Visit our Mattress Warehouse of Winchester store to shop all ongoing mattress sales! Our mattress sales ensure all customers receive their perfect mattress at the right price.

Not ready to visit us in-store? Shop all of our current mattress sales online today!

Customer Service

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Reviewed by Tonja Phillips on
5
Needed a mattress for my teenager who is now home doing college virtually. Felix and John listened to what I needed and found me a mattress, boxspring and frame that fit my budget. I was treated with respect and would come back here again for my next mattress need. Great sales right now too!
Reviewed by Rita Tigerman on
5
Felix was awesome! Super helpful and welcoming
Reviewed by Anya Davis on
5
John and Felix are very knowledgeable and helpful. Highly recommend if you’re in the market for a mattress.
Reviewed by Nick W on
5
John was very professional and helpful. He helped us from the moment we walked in and didn't try to sell us anything we didn't want
Reviewed by Jackie F on
5
I had called the previous night to ask some questions and talked to John. So I decided to go to the store location where John worked and told him I came there because of his courteous nature. While there I was not pressured, but had all questions and concerns met and felt that John was knowledgeable about the difference in mattresses and how everyone has their own preference, but he gave me some good advice so that I was able to purchase a mattress that should be ideal for my husband and I. Again, the first impression does count.
Reviewed by Gill on
5
I was helped by Felix and he did a great Job! Definitely coming back to buy in the future. Great service by a knowledgeable Rep! He didn’t attempt to sell me something I did not need, he directed me to exactly what I was looking for. Besides the great service I received at the store, the delivery was exceptional and within the timeline I needed it!
Reviewed by Debbie Powell on
5
Reviewed by Joshua Alvarez on
5
Great place to shop for your mattress needs, with a wide selection. I highly recommend for my anyone looking to shop. Can’t forget about Felix, a great guy with great deals.
Reviewed by craig davis on
5
The two young men working there were so nice and knowledgeable.Helped us find our perfect bed, and delivery was super fast and easy setup by the delivery guys.I will definitely recommend this Winchester store.
Reviewed by Eric L. on
5
John did a great job being attentive to my mattress needs. He heard exactly what I wanted and showed me three options. I was not pressured or swayed to be upsold on something I did not need. Honesty and integrity is something awesome in a salesperson.
Reviewed by Cassidy Whalen on
5
Great experience with John. He’s the man. 10/10 recommend this place. Quick and efficient service. Reliable and reasonable with prices.
Reviewed by Brittani Rose on
5
John was so helpful! He listened to what I wanted in a mattress and didn’t try to sell me the most expensive mattress.
Reviewed by Haley Giza on
5
They were extremely helpful-- we found the best mattress for my grandmother. We chose and they even helped us get an awesome price. Highly recommend!
Reviewed by Nancy Smith on
5
Great service provided by John! He was knowledgeable and took the time to help us select the best fit for our mattress needs. There was a wide variety of mattress choices at a wide range of prices. The mattresses we selected were ready to be delivered as soon as we needed them.
Reviewed by Harry F on
5
We went into Mattress Warehouse with a mattress problem from another furniture store and John solved our problem in no time with better results. He is polite, knowledgeable and very helpful. Took the time to understand our problem and came up the best solution for us. A great store!!!!!!
Reviewed by Felix on
5
I couldn't have asked for better service. The mattress I initially wanted was currently out of stock and Felix found a similar one just as good. He told nothing but the truth as well which is what I want when buying a product like a mattress.
Reviewed by Becki O on
5
John was a great salesperson. Great customer service. Thank you so much.
Reviewed by Laura Jane Sherman on
5
John was our salesman for the purchases we made at the store.We financed 2 mattresses, protectors, and frames. He asked us questions about what we were looking for and listened to everything we said and was very knowledgeable as to what our needs were as well as pricing. They have a computerized bed which measures how the body sleeps and determines what’s the best mattress for body type and said my said my son needed a soft bed; exactly what both of my sons preferred. We were very pleased with John. My boys were impressed with how easy he carried mattresses out for the customers he helped when we got there!
Reviewed by Tammy Stokes on
5
We don’t shop anywhere else for our mattresses!!!! Hands down the best customer service from Felix and John!! ️ ️ ️ ️ ️Even on a busy Labor Day!!!!!
Reviewed by Julie Wernle on
5
Very very pleased with the service and deal John provided, not only with our son's mattress purchase and delivery to Richmond, but also our recent purchase. The delivery was on-time, efficient and very professional. I highly recommend this mattress Warehouse location!
Reviewed by Barb S. on
5
I had been upset, on my first delivery, because the driver who was supposed to take my old mattress away decided my mattress was unsanitary because of some perspiration stains. He obviously doesn't know anything about menopause. But I digress. The bed that was delivered was harder than the one I laid on in the showroom, and it was just way too hard for my back. I went to the Pleasant Valley showroom and spoke to Felix about it (Felix is THE man!) and before I knew it I bought a Temperpedic bed with adjustable settings. He told me it would be a week before delivery. I thought my back wouldn't make it that long! So Felix worked some magic and I got it the very next day! Thank you, Felix! You saved my back!
Reviewed by Thomas Pryor on
5
Great experience. Super helpful and knowledgeable! Good quality especially for the price. The manager John was super accommodating when we couldn’t get the exact thing we wanted. He upgraded us at no charge and was very courteous the whole time. I’ll always buy here. Keep up the good work!
Reviewed by Alan Holland on
5
Very knowledgeable service from a salesman who has actually visited the Stearns & Foster factory!
Reviewed by Linda O'Connor on
1
Came to purchase mattress and adjustable frame. 1st off no info on mattresses concerning specifics. When a salesperson finally did come to help I told him what our needs were basically said that one, said put your shoes on bottom cover to keep clean. Gave no info then went to sit on another and played on his phone. Didn't give us any info about what we were looking at or for!!!If they were busy is one thing there was only one other couple in there and the other salesman was helping them. Therefore, instead of spending any money there today. We left and spent purchased elsewhere!!
Reviewed by Mildred Brown on
5
My husband and I went to three different stores to purchase a mattress today and MattressWarehouse Is where we chose to spend our money. We were greeted by Felix upon arrival. He led us right to the type of mattress we were looking for then gave us the time and privacy to make our decision while still being close enough to answer all the questions we had. I highly recommend Felix or John at Mattress Warehouse for all your mattress needs.
Reviewed by Cindy Whittle on
5
Our experience at Mattress Warehouse was excellent. John was extremely informative and very courteous. Felix was also very helpful. We would recommend Mattress Warehouse in Winchester, VA.!
Reviewed by Steve Kamerman on
5
Super accomadating and knowledgeable staff!
Reviewed by Jeff B on
5
Wife and went in for a mattress, we were greated by Chuck. Treated us great, and got us on the bed that we needed! Unfortunately we ran out of time and had to hurry and leave, there was no pressure put on at all!! We knew we would be back to purchase!! Next day we returned and Felix was amazing getting us squared away!! What a great team they have there!
Reviewed by Kashi X3 on
5
Great experience. Super helpful and knowledgeable! Good quality especially for the price. The manager John was super accommodating when we couldn’t get the exact thing we wanted. He upgraded us at no charge and was very courteous the whole time. I’ll always buy here. Keep up the good work!
Reviewed by Jennifer Frye on
5
Quick and easy process with very friendly service. Super quick delivery. We will definitely use them in the future. Thanks John and Felix.
Reviewed by Robert Sweitzer on
5
Arrived right on time. They had the bed frame and mattress setup quickly. They removed all shipping packaging. They were right on time. Very pleased.
Reviewed by James Long on
5

Reviewed by Max Thwing on
5
John was a great help!
Reviewed by Jackelyn Brannon on
5
Excellent customer service, John has helped us find the best fit for our needs twice now. Great prices.
Reviewed by Chelsea Fletcher on
5
We had the pleasure of working with Felix today! We walked in with really no clue what we had wanted, other than wanting to upgrade to a king size. Felix was super respectful and had a great sense of humor! He was able to pair us with an amazing mattress at a great price and we cannot wait for our delivery! Thanks again Felix for helping us today! It was an amazing experience and HAPPY BIRTHDAY!!
Reviewed by Garland C on
5
John was SO helpful with the mattress selection process. Not pushy at all, but plenty of insight and knowledge to help guide us to making the perfect decision. Very happy with my experience here.
Reviewed by trusha bailey on
5
you have great service thank you john and felix
Reviewed by Anna Garza on
5
We love our new bed Seahaven Firm Hybrid. The service at the store was excellent. We recommend this store and this brand name for mattresses. We have bought 3 in past few years and we finally found one that we love.
Reviewed by Debbie R. on
5
As we entered the store there was no pressure from the salesman (Felix). He greeted us as we walked in, he informed us on how to test out the mattresses, and then left us to look on our own. My husband and I were very pleased as we do not like pushy salesman and would have walked out. Felix was also knowledgeable and helpful in purchasing our mattress set. We will highly recommend this store and Felix.
Reviewed by Rachel Oliver on
5
really great service! explained a lot to me!!
Reviewed by Renay Seal on
5
Great service . Bought mattress on sunday recieved on wednesday .very happy with everything.
Reviewed by Samuel Smallwood on
5
Great place to pick up a mattress! John and Felix are so helpful. They gave us a ton of help without being overbearing or pushy. It was a super comfortable experience and I would totally recommend shopping here!
Reviewed by Linda Bigsby on
5
I found Felix to be friendly, knowledgeable, and courteous amid the Covid-19 issue. He wore his mask and cleaned down the doors as well as his workstation between customers. He took his time to answer my questions about the purchase of the new bed. Recommend Felix if you are in the market for a new bed.Review update:As promised Felix called to let us know our new pillows made it to the store. When we went to pick it up, as before Felix wiped down the desk and put on his mask. He asked how we like the new bed. I mentioned we are getting some of the best sleep we have missed these past few years since we got our old bed. For this reason, we recommend to try the bed match program at the store. Your body will thank you in the long run. Even if you are not in the market for a new mattress, it is still worth trying the program to know the support your body needs in a mattress.
Reviewed by Barry K. on
5
John was very helpful and knowledgeable. This is the second time we have purchased at this store due to its friendliness and ease of access. Delivery was as scheduled and with convenient notice that the truck was on the way. The delivery team was very nice, considerate and stayed masked. We are very pleased and it all started with John. We would highly recommend.
Reviewed by Marc Timmons on
5
John and Felix were great. They looked up our history and found exactly what we needed. Didn’t try to sell us anything we didn’t want. Very honest and straightforward. We will continue to go there for our mattress needs.
Reviewed by AK_MaMa_Wolf on
5
The young gentleman, John, was very polite. Fast, listened, smiled, & while helping someone else. Great place & huge selection. I just came from Alaska two weeks ago. He really made Winchester feel like home.
Reviewed by J.C. Myers on
0
I cant think of a better place to buy a mattress!
Reviewed by J.C. Myers on
0
I cant think of a better place to buy a mattress!
Reviewed by J.C. Myers on
0
I cant think of a better place to buy a mattress!
Reviewed by J.C. Myers on
0
I cant think of a better place to buy a mattress!
Reviewed by J.C. Myers on
0
I cant think of a better place to buy a mattress!
Reviewed by J.C. Myers on
0
I cant think of a better place to buy a mattress!
Reviewed by J.C. Myers on
0
I cant think of a better place to buy a mattress!
Reviewed by J.C. Myers on
0
I cant think of a better place to buy a mattress!
Reviewed by Alicia Billy on
5
Great customer service!!! Representative John ROCKS! We got our bed today and we are 100% satisfied. John took his time to answer ALL our questions and got us what we've been looking for.
Reviewed by Bridget Markley on
5
Excellent service and great prices. Extremely helpful.
Reviewed by Chad on
1
Horrible customer service, nothing but lies, and false promises. Deserves a -5 star rating
Reviewed by Kelsey Kibler on
5
Went into Mattress Warehouse today, John was super helpful and very informative about the products he had. Both John and Felix overall were easy to talk with and very helpful. Would recommend.
Reviewed by michael evers on
5
Reviewed by Kelly Stine on
5
John and Felix were very helpful and found us a great mattress that met our needs and in our budget. They explained the process for delivery and to pick up the old mattress. They took the time to answer my questions and address any concerns I had. I went to several stores and they were by far the most helpful and friendly.
Reviewed by Hunter Bayliss on
5
Went in today looking for mattresses for an upcoming move. John was incredibly helpful and worked with us to find the right mattress. Not only was he a great help, but he also gave us a fantastic deal on a mattress. Knowing we were moving, he also went out of his way to help make the process as easy as possible for move in day. I only have good things to say about the experience, and I highly recommend this Mattress Warehouse if you're in the area and need a mattress!
Reviewed by Leonard Poland Jr. on
5
Thanks John I learned a lot ! I am looking forward to falling asleep.
Reviewed by April Lloyd on
5
John and Felix were both super helpful. Both had great customer service.
Reviewed by Darrell Lloyd on
5
Reviewed by Susan Boczar on
5
I bought a mattress set at Mattress Warehouse in January, 2014. The mattress set I purchased was absolutely horrible. After doing an even exchange in April, 2014 and July, 2016, I finally decided to upgrade to a more reputable mattress set. Felix was so helpful. He not only filed the claim for me; he also showed me the perfect mattress based on my requests. Felix did not try to sell me something beyond my budget. He even had me try a similar more expensive mattress. John arranged to have my new mattress set delivered. It is wonderful to be able to sleep through the night again! Thank you, gentlemen! I would highly recommend shopping here!
Reviewed by Ashley Larson on
5
John was very helpful and knowledgeable about the selection. Who knew winchester had a local mattress manufacturer!? This store uses technology to help you find your best mattress. Looking forward to a good nights sleep!
Reviewed by Jessica Roach on
5
John is the best! We had excellent service, and left very satisfied with our purchase!!
Reviewed by Joseph Zannino on
5
Great customer service
Reviewed by Katrina Swartz on
5
Felix was awesome. Able to make suggestions and compromises to blend 2 different ideas of the perfect bed!!! Delivery was perfect. Never slept better
Reviewed by Sherry Pie on
5
We shopped at 3 different places looking for an adjustable bed and mattresse. John was superb, and it was a very stress free experience. We also got the comfort care warranty at no extra cost. The others offered it for 0 plus. So from day 30 to day 99, if we don't like the mattress we can exchange it! Also we bought it on sunday and they are delivering on Tuesday, the others we had to wait 2 weeks!
Reviewed by Jenny Cernansky on
5
Finding the right mattress can be overwhelming; so many choices, not to mention the financial investment. Using the results of the bedMATCH program, Felix explained the type of mattress that would be comfortable for me and why. He very patiently answered all of my MANY questions without rushing me. He is knowledgeable and has excellent people skills. I will not hesitate to recommend Mattress Warehouse and Felix to my friends and family. Cannot wait for delivery day!
Reviewed by Bobbie Thompson on
5
Felix was my salesman. He was very knowledgeable and professional about all their mattresses. He did an electronic bed match to find the best mattress for me along with 3 different pillows to try.His performance as a salesperson was very helpful, pleasent and good.I am very satisfied with my new Aireloom mattress and electric adjustable base that I picked out so far. I've only sleeped on it for 2 weeks, so will update later as to how the mattress is holding up. So far, I'm sleeping much much better! A great choice for me!Thank you Felix (the cat)! LOLI would highly recommend Felix.
Reviewed by Cheyenne Burrows on
5
I would highly recommend mattress warehouse. Felix was absolutely amazing with us! Took the time to Mattress fit my boyfriend who has back problems, showed multiple mattresses with different firmness And what not. Stayed in our price range, did not try to up sell us anything. We are very happy with our experience. He was very friendly and helpful. Delivery was on time as well. We love our new bed very spacious and comfy.
Reviewed by Lisa Chillemi on
5
Both salesmen were very helpful and pleasant. Will definitely recommend!!! Delivery was very fast.
Reviewed by Sally Neff on
5
Felix and John are the best. They are so knowledgeable and helpful. I heartedly recommend them for anyone needing a mattress. They have sold me two.
Reviewed by Tyler, B on
5
John provides great customer service
Reviewed by Stacie Sites on
5
Easy shopping experience. Wonderful staff to assist with education and purchase. Have bought here twice now and will return again.
Reviewed by Sabrina Arthur on
5
Felix was very cordial and took time to make sure i got the right bed for me...he didn't try to put me into the most expensive bed...he showed me a lot of different beds till i found the right match for me...i recommend Felix...he cares about the person not the money
Reviewed by Cindy Bennett on
5
Both John & Felix were very helpful & knowledgeable. great experience.
Reviewed by Kathy Campbell Croteau on
0
Wonderful experience the managerJohn was very helpful and knowledgable of the products and helped me to find the perfect mattress for me . Thank you John !!
Reviewed by A Hottle on
5
John was very helpful and informative about all of our mattress choices. He helped us get the one that was right for what we need. Great service!
Reviewed by Rebecca Nitz-Rippeon on
4
Polite, nice price and lots beds.
Reviewed by Tyler Barnes on
5
The employees were honest, had a great sense of humor, and not too pushy. I highly recommend John!
Reviewed by Lisa Staub on
5
This is the place to get the right mattress for you.Dont know where to begin buying a mattress for your body type. For a great nights sleep?This is the place.John was a great person to work with, to the point, great mattresses, great service,
Reviewed by Michael Herdman on
5
Buying a mattress involves taking a lot of time to find the right one which fits you perfectly. John was very good about giving myself and my wife room to try out the mattresses while providing information as needed. There's a wide selection of mattresses available here, it's clean, and they have great customer service.
Reviewed by Stephanie Lewis on
5
We had such a great experience here. We went here just to look and walked out buying a mattress that we loved. John was truly helpful and knowledgeable about the mattresses and pillows. He was not pushy nor did he try to convince us to buy the most expensive bed. He wanted us to choose whichever one we liked the most regardless of price. He also went above and beyond when we decided to add some things last minute. Will continue to shop here for future needs.
Reviewed by Tevin Orndorff on
5
John was awesome! Truly helpful and helped me get a great bed!
Reviewed by Murphy Packett on
5
Great place to buy a bed. John is extremely knowledgeable and helped us to figure out the exact mattress to suit our needs. Also Bedgear pillow is the greatest pillow ever made!
Reviewed by A Google User on
5
Reviewed by Haley Mosholder on
5
They were extremely helpful-- we found the best mattress for my grandmother. We chose and they even helped us get an awesome price. Highly recommend!
Reviewed by Robert Nickell on
5

Reviewed by KillaKal Gaming on
5
I have had a very good shopping experience with John & JC at Mattress Warehouse. I highly recommend this location after shopping all over Winchester. Ended up buying from them because out of all the locations, these guys had the best attitudes & best prices for what I wanted. Very happy with my mattress & sleeping so much better. Truly makes all the difference! Thanks guys.
Reviewed by Larry Aikens on
5
Very helpful folks. Good selection and a great promotion today on Veterans Day. Buy one get one free!
Reviewed by J.c. Myers on
5
I cant think of a better place to buy a mattress!
Reviewed by Angela Wiley on
0
Great customer service...Way to go Chuck!
Reviewed by Rae KC on
3
Purchased a Sealy Posturepedic silver plush hybrid from JC (John) at this store a few days before Christmas. I did not realize what I was missing all these years. Its such a wonderful mattress! I never used to be able to sleep on my back for very long and was always a toss N turn sleeper. With this mattress, I often find that I have slept several hours on my back and when I wake up, still don't feel the need to turn. Its heaven! And great on my side too. Had I known what I was missing, I would have purchased this mattress years ago! Everything with purchase experience went smooth and hassle free. JC was very informative and helpful.EDIT - Within the year, noticed the mattress was slumping in area I normally sat/slept so rotated it. Then that area did same thing rotated again. Then started sleeping in middle. Seems it starts to sag/slump where ever you stay after short time. This was my first mattress of this type. Maybe its typical. Wondering if they all do this? For this reason, knocked it down 2 stars.
Reviewed by Heather Baker on
5

Reviewed by MurrayAndGail Labman on
5
All is very well on our new Sertas! We are sleeping better than ever! So very Comfortable! Good choice! Zzzzzz!
Reviewed by Ryan Harlow on
1
BEWARE!!!! The mattress they showcase is not of the same quality of the one they send to your home. They do NOT allow you to return. I would go elsewhere.
Reviewed by jason smith on
1
I'm not even sure how to explain this...we were in the store choosing between two mattresses. A man sitting at a desk, who I assume was the manager because the salesman who was helping us was asking him questions about pricing, started telling us about a third, more expensive mattress. We told him we weren't convinced it was worth spending more money on it compared to the other two. He got angry but I just sort of brushed it off and started to talk about the other mattresses we did like. I said we had seen the price of one lower at another store and was going to ask if he would be willing to beat it. I never even made it to the end of my sentence because the guy at the desk stood up and got really aggressive and even more angry. He told us to leave! My fiancee and I walked out so confused. "What just happened?" she said. I still have no idea! All I can say is that with other mattress stores that apparently have lower prices anyway, it's just not worth shopping there.
Reviewed by Jody Osborne on
5
The shopping was fun and relaxing. There wasn't any pushing to buy. I was shown the different types of mattresses with explanations of each and it was my decision.
Reviewed by Christa Orndorff on
5
Fun and informative
Reviewed by Love Notes on
5
John was super friendly, helpful, patient and relaxed. He did not pressure me into anything but gave lots of helpful information. And the diagnostic machine that tells you what matress is best for you was also very helpful. Would definitely recommend this place to friends!
Reviewed by David Mason on
5
Had an amazing experience buying a new bed set. JC (maybe CJ sorry*) helped us find the bed we wanted. John finalized the deal a few days later. John was very busy at the time and helped all customers without taking time away from my experience. I've already suggested the Winchester site to many people and will continue to do so. Can't speak strongly enough about their sales team.
Reviewed by Antoinette Verspoor on
5
We needed a Split King with 2 XL Twin beds each independently moving for head up or legs up. We had very good info from the sales person , John Quinones, verified in other stores for quality and price comparison and consulted advice from Consumer Reports.We bought the beds, they were delivered swiftly, put together fast and functioning in one hour! We are delighted with the feel of the mattress and we have less problems with snoring ( if you put head up a few inches).For final feel of the mattress, we recommend taking your own pillow to the store.
Reviewed by Beau Bassler on
5
Great customer service and a good value.
Reviewed by Bonita LeMarr on
1
Very disappointed in the ver tex mattress cover, didn't need it after purchasing as the mattress was cooling enough. Tried to return they would not take it back. So took home and tried it...no sleep I felt like I was surrounded by my own body heat all night. 0.00 that cant be replaced :(
Reviewed by Jami Johnston on
5
Very knowledgeable about the questions I had, absolutely friendly and efficient. I would definelty buy another mattress here.
Reviewed by Ed Duncan on
1
This past Friday I purchased a somewhat expensive mattress cover (over 200.00) that was advertised as "stay cool" and heat regulating. I tried it for 2 nights and could not get a good night's sleep. The product did just the opposite and made me hot, not to mention it was slippery and the sheet slid all over the bed. I took it back to the Winchester store on Sunday and was told there was nothing they could do. I certainly understand not being able to resell this type of product. However virtually any product in any store in this country would want customer satisfaction and STAND BEHIND what they sell. If not a refund then at least a store credit. I will never buy anything from Mattress Warehouse again nor would I recommend them to anyone. Customer satisfaction is not something they care about at all. And 10 year warranty ?? for what ?
Reviewed by Duk Koo Kim on
4
They made purchasing a mattress pretty stress free. Mattress turned out great, but even if it did not, they have a very fair return policy. The robo mattress matcher is cool, and not a money making ploy as I assumed. Highly recommend.
Reviewed by Kenneth Braxton III on
4
Real nice. I know I got my discount so... lol
Reviewed by Stephanie Gruff on
5
This was the first place we went to look for a memory foam mattress. JC was pleasant and easy to talk to and very honest. We left feeling no pressure to come back. We went to 5 other mattress places and returned to purchase our mattress here. Ended up deciding on a higher quality and price then what we originally planned and still ended up spending less than we would have at any of the other places we visited. JC was again there to help us. He answered all our questions honestly and he was awesome through every step of the process. Free box spring per the promotion they were running, free delivery and free takeaway of our old mattress. Could not be happier. Delivery takes only 3 days. Cannot wait until it arrives.
Reviewed by MUHAMMAD Saleem on
5
Good selection
Reviewed by M. Susan Windisch on
5
Assistant manager, John Quinones, was a wonderful help in deciding which mattress is best. We're delighted with the service and support.
Reviewed by Alan Perkins on
5
I went to 5 different places to look at mattress, John Quinones was the only one who was able to explain the different types and the best ones for me. Highly Recommend this store
Reviewed by Chad Copenhaver on
1
Horrible experience. The manager at Mattress Warehouse on Pleasant Valley road was yelling and said I was lying and stated that from the troubles I had with the purchase from Mattress Warehouse, I was just trying to get something for free. This was in front of other customers as the employee yelled while I was walking out the door. Well, I decided to get an entire refund and drove to Leesburg, VA and bought the same items to get away from this store (And paid a few dollars more) by the way. I will never walk in this store again. The main issue was I purchased the items from the Kernstown store and I was picking up from the Winchester store last Friday. The items did not arrive as promised, and there was a new employee at Kernstown that promised to remove the cost of the foundation as he received approval from the manager at the Winchester store. When I arrived to the Winchester store to confirm the removal of the cost for the foundation, the manager stated he never authorized it. At this point, the manager at Mattress Warehouse of Winchester said he could refund my entire purchase, refund (and do not receive) the foundation, or just wait until Saturday and let Mattress Warehouse at Kernstown deal with it the next day. The manager at Winchester at Mattress Warehouse indicated multiple times I was not his customer and I should be dealing with Kernstown. None of those options were reasonable as we were promised the items on Friday and confirmed with Kernstown Mattress Warehouse this on Wednesday last week. After finding the same items available in Leesburg, VA, I went back into the store and the manager at Winchester Mattress Warehouse refused to refund my purchase. I said I thought that was one of my options, and he went on and said I was just trying to get something for free and that I misunderstood him authorizing the credit of the foundation and I would need to go to the Kernstown store to get the refund. He could not do it at this store. I found later this to not be true. Just to reiteriate , I will never walk in this store every again. I cannot see why anyone would ever purchase from here. There are too many other options and his irritate behavior towards myself and in front of other customers is completely disrespectful.
Reviewed by james martin on
5
We just got a awesome bed
Reviewed by chree p on
1
Horrible business if I can give 0 I would they scam lie DONT SHOP HERE !!!!!!!
Reviewed by Sandra Scott on
5
These guys are amazing! I had amazing customer service from the store manager, Eric. He was very attentive and did not try and sell me a pricey mattress. The store was very busy, but each customer was greeted and helped promptly. John helped me complete my purchase and did a great job explaining everything. Great prices, too! I can't wait to get my mattress this weekend!
Reviewed by megan eller on
5

Reviewed by Chad Fulk on
1

Horrible customer service, nothing but lies, and false promises. Deserves a -5 star rating
Reviewed by Priscilla Gordon on
2

Reviewed by megan eller on
5

Reviewed by Ginalouise Rezabek on
4

Reviewed by Judy Ball on
2

Reviewed by Bryan Hogaboom on
5

Reviewed by James Long on
5

Reviewed by lori ford on
3

Reviewed by Rachel M on
5

Reviewed by Megan Cassada on
5

Reviewed by Nalini Soares on
5

Reviewed by Punkdesignercat on
2

Reviewed by sypgwp on
5

We shopped at 3 different places looking for an adjustable bed and mattresse. John was superb, and it was a very stress free experience. We also got the comfort care warranty at no extra cost. The others offered it for 0 plus. So from day 30 to day 99, if we don't like the mattress we can exchange it! Also we bought it on sunday and they are delivering on Tuesday, the others we had to wait 2 weeks!
Reviewed by Derek Hartwig on
5

Reviewed by Joe Dixon on
5