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Mattress Warehouse of Williamsburg

Approximately 126.2 Miles from your location
5547 Richmond Rd
A
Williamsburg, VA 23188
(757) 258-2777

Open today from 10:00 am to 8:00 pm

4.71

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Store Hours

OpenClosed
Sunday11:00 am6:00 pm
Monday11:00 am8:00 pm
Tuesday11:00 am8:00 pm
Wednesday11:00 am8:00 pm
Thursday11:00 am8:00 pm
Friday11:00 am8:00 pm
Saturday10:00 am8:00 pm

Location Description

At Mattress Warehouse, it’s our top assignment to provide you with a relaxed buying experience and a better night’s sleep. Our Williamsburg, Virginia staff is knowledgeable about all our mattresses and sleep products, to help ensure you make the best decision to improve your sleeping experience.

Mattress Warehouse of Williamsburg, Virginia offers a large selection of quality name brand mattresses and sleep products. Try bedMATCH® today to help you find the perfect bed for you. We are conveniently located on 5547 Richmond Road near Starbucks and Art For Your Face.

Nearby Stores and Restaurants:

Verizon, Edwards Ham Shop, Bon Worth, Adidas Outlet, Journeys, PacSun Outlet, Papa John’s Pizza

Nearby Neighborhoods:

Windsor Forest, Williamsburg West

Brands sold at Mattress Warehouse of Williamsburg, Virginia:

AireloomBedgearCheswick ManorComfort EssentialsKingsdownMattress 2.0NectarRoyalSealySertaSomosbedsStearns & FosterTempur-Pedic

Warranty & Return Policy

All warranties on bedding sold by Mattress Warehouse are through the individual manufacturers.

Delivery Information

All items sold by Mattress Warehouse are available for shipping or in-store pickup.


Frequently Asked Questions

Does Mattress Warehouse offer delivery?

Yes, Mattress Warehouse offers White Glove Delivery for qualifying purchases. We can also ship items for you to pick up at any store, or directly to your house. Delivery fees may apply.

Can Mattress Warehouse take away my old mattress and box springs?

Yes, Mattress Warehouse can take away your old mattress and box springs. There is a $14.99 removal fee per item removed.

What mattresses are on sale at Mattress Warehouse?

Mattress Warehouse has different sales going on throughout the year. To see what’s available as part of the current sale, visit https://sleephappens.com/collections/specials-and-sales.

What is bedMATCH® and how does it work at Mattress Warehouse?

bedMATCH® is Mattress Warehouse’s patented diagnostic sleep system that does what its competition cannot — it makes scientific recommendations on the best mattress specifically for you. Through advanced technology, the bedMATCH® system uses 18 statistical measurements and thousands of scientific calculations to determine the best mattress for not only your body type but for your sleep preferences and needs.

What if I don’t like my new mattress? What is Mattress Warehouse’s cancellation and return policy?

If you are not satisfied with your original mattress after 30 days of use, contact Mattress Warehouse to begin the process for your one-time comfort You can test out your mattress for up to one year before deciding whether you want to keep your original selection or utilize the comfort exchange program. If you use the Comfort Guarantee program, you will receive a 100 percent credit of the original purchase price to be applied toward the current ticketed price of the replacement mattress. You will be responsible for any difference above and beyond the amount of your credit once you make your mattress exchange. Certain fees apply.

If you need to cancel your order for any reason, you may do so within 24 hours with no penalty. If, after 24 hours from the time of your order, products have been shipped, but not yet arrived at your home, Mattress Warehouse reserves the right to assess both a 20 percent restocking fee and any freight charges that were incurred in shipping your order.

Mattress Sale

Visit our Mattress Warehouse of Williamsburg store to shop all ongoing mattress sales! Our mattress sales ensure all customers receive their perfect mattress at the right price.

Not ready to visit us in-store? Shop all of our current mattress sales online today!

Customer Service

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Reviewed by Shae Bradshaw on
5
Tyler was extremely knowledgeable, helpful, patient and funny! He helped my fiancé and I find the perfect bed. If you’re looking for a mattress I highly recommend paying him a visit!
Reviewed by Jo Ann M. on
1
I am very unhappy with this mattress. The manager will not even discuss this with me and the young man I bought it from will not do what he said he would do. Hate the pillows, bed too high and too hard and I am 78 years old.
Reviewed by Derek Scarbath on
5
Had a great experience in the store. We were helped by Bill who was very friendly and knowledgeable.
Reviewed by John M. on
5
Bill Downing worked with me and did a fantastic job getting me matched to a Tempur Pedic. He personally fixed a last minute delivery glitch so that all worked out as planned. Thanks again, Bill.
Reviewed by Kat Dennison on
2
Pushy, not in stock too long for shipping
Reviewed by Madison Kranis on
5
Bill was fantastic, very attentive and knowledgeable. Highly recommend! Very welcoming, friendly and honest. Thank you for your help Bill!
Reviewed by Cici Nowland on
5
My experience at the Mattress Warehouse on Richmond Rd. Williamsburg Va was so easy and positive. I called the store directly to order a bed and frame and not only did I get expert advice, I also got a good deal. The process was efficient and quick and overall a great experience. Once I stopped by the store, they were friendly and thorough (all covid precautions were taken by store and staff). Highly recommend.
Reviewed by Kaitlyn Martin on
5
Reviewed by Kristy W on
5
Bill is awesome! He helped me get the perfect mattress and now I get a great sleep every night!
Reviewed by NeferuBastMaat on
5
After four weeks of mattress shopping, scaly deals and barely sleeping for a year we did the bed Match test and found the perfect mattress thanks to Bill! Not only did he make us feel comfortable but I fell asleep 4 times on some amazing mattresses. I’ll follow up in 30 days.
Reviewed by Robin Schreiber on
5
After several shopping trips to find the perfect mattress, I was fortunate enough to have stopped by Mattress Warehouse in Williamsburg and Bill was on duty. Bill was very efficient at helping multiple customers and remaining cordial and on point with my many questions. I returned a few days later with my husband and Bill helped guide us, he stayed late as not to rush our decision, knowing we weren’t purchasing that night. We felt very confident in our decision and returned to buy next day! Can’t wait for our new TEMPURPEDIC to be delivered!
Reviewed by gold_queen_dragon on
5
I was in the market for a new bed, and Bill helped every step of the way to finding the perfect mattress to suit my needs. Excellent customer service and follow-up. Thank you.
Reviewed by Ricky L on
5
Bill did a great job assisting us
Reviewed by Ben Kedo on
5
2019: The customer service was excellent. The gentlemen here went online to find us a better discount than the one that store was running at the time. We are planning on going back for another mattress.Update 6 July, 2020:I went back to see Bill. Great experience again. The store is spotless. Easy decision to support local Williamsburg and got a great price. I definitely will go back a third time.
Reviewed by Aimee Buzek on
5
We had a great experience shopping at Mattress Warehouse of Williamsburg! Bill was very thorough and patient as we slowly made our way around testing the various mattresses that were recommended based on our needs. At no point was he pushy or over-the-top as some sales people can be even though we were there for hours. We decided to give it a day to think about it and returned the next day. We tested our favorite again and went for it. We had the bed within a few days and couldn't have been happier with the whole process. The delivery drivers were also very prompt & courteous. All around a great experience.
Reviewed by Carolyn Baker on
5
Recently I had an outbreak of acute sciatica and my physical therapist recommended a new mattress would be helpful. I began my search at Mattress Warehouse and was so impressed with their bedMATCH computerized optimization process and the salesman, Bill Downing, that I didn't feel the need to shop elsewhere. Also, Mattress Warehouse guarantees to price match (and even give more money back) for a full year after purchase. Over the course of three days, I visited Mattress Warehouse and repeatedly tried the beds recommended for me by bedMATCH. Bill was very helpful each time I shopped and was attentive even when multiple customers were in the store. After making a final decision on my third visit on Saturday evening, Bill was gracious about staying late to close the sale and also lock-in a delivery date as soon as possible. The new mattress was delivered within three days and the delivery guys were very polite and efficient. Five stars for Mattress Warehouse's bedMATCH software, Bill Downing's professional knowledge and kindness, and efficient delivery of a great new mattress and more restful sleep at night!!!
Reviewed by Demont Peyton on
5
Had a Great experience with Bill Papettas. I came in Wednesday morning just to buy a queen box spring, with me thinking that my current mattress was right for me. But after talking with him about my previous back issues and discomfort I was having through out my sleep he led me to a mattress that has been a life saver for me. I did not feel pressured to buy instead I wanted to buy and currently thinking about doing more business with him so I can buy two more sets for my kids. Bill took the time to listen to what I needed and he did not rush me to choose a mattress , he showed me 4 sets in the price range I wanted to stay in and gave me ample time to try out each . I felt like I was being annoying by taking up his time but he never showed that I was instead he insisted that I took my time to find what I was happy with. Thank you for making my experience a great one.
Reviewed by Meagen West on
5
Went to get a mattress and Bill was more than helpful! We were there for almost 2 hours one day (15 minutes after closing) and 1 hour the next and he was patient with our indecisive selves. Made the whole process super easy and comfortable. Definitely recommend going there if you need a mattress and definitely ask for Bill! He's the best!
Reviewed by Anas Malkawi on
5
Great service and products. Bill was a pleasure to work with.
Reviewed by Carli on
2
Oof. Two stars because I eventually got my comfort exchange mattress that I wanted. Only two stars because I had to visit the store which was out of town to initiate the exchange, choose my mattress then take a sleep test (that was not offered with my first purchase at a different location), was told the transaction couldn’t be confirmed and went back and forth with multiple sales reps over at least 10 phone calls to confirm the sale. If you’re extremely patient, this is the company for you. Otherwise, shop around more than I did.
Reviewed by Mr. Ernst US History on
5
If you need a mattress go see Richard at Mattress Warehouse. He was very knowledgeable and was did not pressure me into buying anything. He provided options and explanations of options at various price ranges. There was an issue with the warehouse and Richard and Bill made it right by providing free delivery and take away of the my old mattress. Thought the quality at Mattress Warehouse was better than Original Mattress factory at comparable prices and am very satisfied with the purchase and experience.
Reviewed by Kevin G on
5
Great customer service
Reviewed by Mike H on
5
Friendly, knowledgeable salesmen. Kept word and gave us sales price even after sale done.
Reviewed by Tisha Williamson on
5
We decided on a whim to go see what they had to offer since we have been talking about buying a new mattress for the past four years. With seven minutes left before the store closes we walked through the door. Bill was there to greet us without looking at the time. He asked us what we were looking for but between myself and my husband, we both had different ideas. Bill had us lay on a computerized mattress that calculated our pressure points, heat index, and how we sleep at night. Within about five minutes, the system provided us with a list of mattress that was the best fit for our bodies. Bill took the time to show us the mattresses and before we knew it, we found the one that made us both happy. With less than an hour we had finally brought ourselves a new mattress and Bill was awesome. No charades or hidden fees. Our new mattress, box springs and bed frame will he delivered by this Saturday. Super excited! Thanks Bill!
Reviewed by JaLeah Meekins on
5
I just moved into my first apartment and was in need of a mattress set. After looking at Mattress Store reviews I went to Mattress Warehouse of Williamsburg.Bill was awesome. The set he got me was great. I definitely recommend going there and asking for Bill
Reviewed by Kia on
5
I just bought a mattress set from Mattress Warehouse of Williamsburg and my mattress expert, Bill, was awesome. He was extremely informative, caring, friendly, and professional. Bill made the experience beyond stress-free. He pulled out the stops to make it as easy on us as possible. I truly recommend coming to see Bill at Matress Warehouse of Williamsburg and let him work his magic for you the way he worked his magic for us.Thank you Bill for going above and beyond for me.
Reviewed by j on
5
Great store for a mattress!
Reviewed by Jdjdjsj Jdjdjd on
5
Dealt with Bill and he did everything he could to save us a buck and find the right mattress for our needs.
Reviewed by Mike L on
5
Great experience from beginning to end
Reviewed by Latetia Bland on
5

After four weeks of mattress shopping, scaly deals and barely sleeping for a year we did the bed Match test and found the perfect mattress thanks to Bill! Not only did he make us feel comfortable but I fell asleep 4 times on some amazing mattresses. I’ll follow up in 30 days.
Reviewed by Latetia Bland on
5
After four weeks of mattress shopping, scaly deals and barely sleeping for a year we did the bed Match test and found the perfect mattress thanks to Bill! Not only did he make us feel comfortable but I fell asleep 4 times on some amazing mattresses. I’ll follow up in 30 days.
Reviewed by Mayssa Sukkar on
5
Bill was absolutely phenomenal. He was very helpful and knowledgeable! He helped us find a wonderful mattress that was absolutely comfortable!! Definitely very pleased with the service that he provided us!
Reviewed by Crown Status on
5
Great service and products. Bill was a pleasure to work with.
Reviewed by Patricia Ridgway on
5
Visited the store just to look at mattresses and prices. Bill, the sales representative, listened to my needs and made several recommendations. My thanks to Bill. He was very knowledgeable and truly professional. Due to his help, I was able to purchase the mattress sets I needed. I feel confident that my purchase will meet the needs of my family members. Thank you so much, Bill!
Reviewed by Lydia M on
5
Bill was very helpful in trying to find the perfect mattr
Reviewed by Ruth Brush on
5
We are thrilled with our experience at this establishment and cannot rate it highly enough. Even though we were not purchasing a big ticket item, Bill made us a priority immediately and went out of his way to help us. After suffering from severe neck pain, I needed a quality pillow ASAP and Bill facilitated the browsing and buying with expertise and professionalism. We will be lifetime customers. If you enjoy being assisted by a well-informed, friendly, non-pressure professional, visit Bill Downing at Mattress Warehouse of Williamsburg. You won’t be disappointed!
Reviewed by cksjjs S on
5
Needed a mattress pad to replace our old one. Was going to go where we purchased the mattress, but then remembered seeing a store near the outlet mall. I walked in and was quickly greeted by Bill Downing, with a friendly hello and warm smile. He took me directly to the samples and took the time to explain the features of each. It really helped he has personal knowledge of two of the pads. After selecting one, I was out the door within ten minutes.Bill is personable and knowledgeable, but what I really liked is he didn't try a "hard sell" and didn't try to get me to buy something I don't need.I wasn't sure what to expect from this company, but after this experience, I highly recommend them.
Reviewed by Steve H on
5
Great customer service by the store manager!
Reviewed by John Cumberland on
5
These guys were awesome. Worked with usvto meet our budget and couldn't be happier.
Reviewed by D Jamerson on
5
So pleased with the service and deal that I received here. After shopping around both online and in person, I’m glad that I decided to give this store a try! Bill was very friendly, knowledgeable, and respectful of my needs and budget. He went above and beyond to let me try out many different brands and options until I was satisfied. Definitely recommend this store!
Reviewed by Nathan Shirkman on
5
Bill was very helpful! He helped me find exactly what I needed. I have never bought a bed before and I’m very glad this worked out. The price was affordable and he totally went beyond and above to help me. I totally recommend you come to this mattress wear house location on Richmond Road in Williamsburg VA. For great customer service! Thank you so much Bill. I cant’t wait to start sleeping right. Now that i got my bed from mattress wear house! I never sleep on my back and I laid on my back to try this bed out. I literally was ready to fall asleep within five minutes. Sleep is something you don’t mess with.
Reviewed by Jason Champagne on
5
Worked with Bill at Mattress Warehouse and he was extremely knowledgeable, helpful, professional and kind. I had a comparable experience the first time I purchased a bed from MW and that's why I went back. I live in Hampton and went back to this Williamsburg store, driving past all the closer mattress retailers, bc of the service, quality, and pricing they provide. I recommend this store to everybody who is in the market to buy a bed.
Reviewed by GQD on
5
I was in the market for a new bed, and Bill helped every step of the way to finding the perfect mattress to suit my needs. Excellent customer service and follow-up. Thank you.
Reviewed by stevefcoa on
5
Stopped in for a new mattress, Bill was great. No pressure, very knowledgeable and helpful with choosing what was most comfortable!
Reviewed by Jack Miller on
5
Bill is the man. He set us up with reasonable pricing for a mattress that was far higher in price than our budget. He worked with us to get the mattress in our price range. If you're looking for a good deal and someone who will do whatever it takes to work with your budget, go see Bill!
Reviewed by Rhonda Anderson on
5
We were just planning to look, but the prices were SO GREAT that we couldn't pass it up! They showed us exactly what we asked and then as we asked more they helped more. Kelly didn't pressure us (which was awesome) but helped us to understand everything. They gave us an awesome price along with the qualities that we need. THANK YOU!!
Reviewed by Jonathan Bartlett on
5

Dealt with Bill and he did everything he could to save us a buck and find the right mattress for our needs.
Reviewed by Denise Ragsdale on
5
Kelley stayed late to help us make the right selection and get everything lined up for delivery. We couldn't be happier!
Reviewed by Colette Reid on
5
After many years it was time for my husband and I to get a new mattress. We visited the Mattress Warehouse in Williamsburg and worked with Kelly and Bill to identify the best mattress for us. We locked in our purchase that day. We ran into a bit of a conflict upon delivery though. I contacted Kelly and explained the situation. She had a resolution for us within a matter of hours. We were grateful and very pleased with the outcome. It’s this level of service that will bring us back to the Mattress Warehouse In the future.
Reviewed by Robin Nelhuebel on
5
Kelly & Bill were great - quick, no pressure and knowledgeable service to purchase my son’s mattress. Awesome sales this weekend!!!
Reviewed by David Southern on
5

Bill was helpful. Spent time really educating us. But.. he's definitely a salesman. you'll buy more than you thought, but hopefully it's worth it!
Reviewed by David Southern on
5
Bill was helpful. Spent time really educating us. But.. he's definitely a salesman. you'll buy more than you thought, but hopefully it's worth it!
Reviewed by Debbie MacDowell on
5
Great service Bill was very knowledgeable and helpful
Reviewed by Cj Shea on
5
I have purchased many many mattresses over the years, and dealing with Bill at Mattress Warehouse in Williamsburg was the best experience ever! Bill knew his products, gave us an excellent price and was extraordinarily professional. Go to this man for your next mattress!
Reviewed by Jessica Chapman on
5
Bill Downing was terrific! I had called before going to the store and he remembered our conversation. He guided me to the perfect mattress for my Mom who was moving to an Assisted Living Center and she loves it! Bill was very professional, friendly and went the extra mile when there was hang up during the checkout process of purchasing my mattress. I will definitely return to Mattress Warehouse of Williamsburg!
Reviewed by Alana Coleman on
5
Despite us coming in minutes before close, Bill was incredibly helpful in finding us a boxspring and frame in a pinch!
Reviewed by Morgan Huff on
5
Bill was extremely helpful in helping me find two mattresses. He worked to find me a great deal and went above and beyond. Would highly recommend.
Reviewed by Paul Spitalnik on
5
Bill sold us a mattress that fit our needs and not the most expensive mattress in the store.....thank you, Bill Paul/Sharon
Reviewed by Robert Dickie on
5
My wife and I were looking for a nice mattress to place on a new bed platform I had recently crafted. We walked into the Williamsburg Mattress Warehouse store and were instantly greeted by salesperson Bill. He was knowledgeable, friendly and easy to work with. Next time we are looking for a mattress we will be heading to see Bill.
Reviewed by Sara Woodbury on
5
This is a great place to buy a bed. They have a fantastic sensor bed that takes all of your measurements and recommends the best mattress for your needs, eliminating all of the guesswork. My boyfriend and I have very different physical builds and support needs (big and tall vs. petite) but this sensor bed identified mattresses that worked for both of us. The staff also takes customer service seriously. Richard and Whitney helped us out and they were both very professional while friendly and approachable. Their recommendations respected our budget and they worked to find the best possible deals for us. If you need a bed you should go here.
Reviewed by Brandon Strange on
5
Very helpful and courteous staff.
Reviewed by Abigail Borden on
5
Went into the store looking for a better frame. Bill showed me what he had on the floor and pricing for the two I was interested in. Luckily, Bill thought he had the one I decided on in the back and brought it out to my vehicle. The staff were very easy to talk to and so helpful.
Reviewed by Darryl Key on
1
No good
Reviewed by Breanna Kellogg on
5
Just got yourselves a new bed and Richard was amazing. He took his time as my husband and I tried our various beds that were best for us and didn't mind that we kept going back and forth. He was informative and not pushy. I felt by the end of the transaction that I not only good a good deal on my bed but got great service! I highly recommend them.
Reviewed by Me on
5
I stopped in mattress Warehouse yesterday evening. Bill waited on us and he was really helpful and sounded like he knew what he was talking About when it came to the mattresses. He did the analysis on me and it came up with the best match for me would be a Kings down River oaks queen. I laid on several mattress but kept returning to the kingsdown . He gave me a great deal on the mattress which I appreciated very much. I haven't got the mattress yet but I'm sure it will be a good fit for me and work out just fine.been through alot of mattresses. So if your looking for a good mattress and a good night sleep go to mattress warehouse and see Bill.
Reviewed by Debbie Downing on
5
The service is professional, with an absolute focus on your personal needs and preferences, prices are great, store is clean!!
Reviewed by Joan Besong on
5
Very helpful
Reviewed by Erica Whitney on
1
This was the worst mattress shopping experience I have had. My husband and I walk in and are instantly greeted by a man who was profusely sweating. First he asked us what we were looking for and then told us that we were wrong about what we wanted and that we didn't know how to pick out our own mattress. He convinced us to lay on a machine that would tell us what we actually wanted. Reluctantly, we agreed and when it printed out the results he confirmed that we had no clue what we wanted. He never actually let us look at the print out and kept it when we left. Based on the "scientific results" he showed us 3 different mattresses, all of which I found unappealing and some where outright uncomfortable. The entire time we we're testing the mattresses, the sweating man was less than 5-10 feet away watching. He made me feel extremely uncomfortable, many times he would sit on the next mattress over (2 feet away) staring at us and talking to us the entire time. After showing us those few mattresses he told us there was no use testing any others because they wouldn't fit our needs. I will never walk into another Mattress Warehouse again. Horribly uncomfortable and who would ever want to be told over and over again that they are not able to decide what they want?
Reviewed by Joel Seppala on
5
We had a most pleasant experience at Mattress Warehouse. Richard took good care of us and ensured we were satisfied before making the purchase.
Reviewed by Candice Priest on
5
Bill Downing was the associate that helped us today. He took his time in helping us find something that was just the right fit. We even got lucky and saved a lot of money. He was fun to work with and made the process of laying on beds in front of other people Much more comfortable than I would have expected. Thank you for helping us! We are super excited to have our new bed.
Reviewed by Dave Cosby on
5
Bill Downing, and Richard were great guys and very helpful, great salesmanship great service never slept better.
Reviewed by Kylie Alyssa on
5
Very professional service
Reviewed by Jay Coleman on
5
Bill was very helpful in our purchase of a new mattress. He was very patient with us while making our purchase decision. The delivery was a little disorganized. The mattress came on one truck and the base wound up on another truck....but Richard was very helpful in getting that straightened out and keeping us updated throughout the process. Over very please with the purchase.
Reviewed by Deb B. on
5
Love my new mattress!! I'm waking up pain-free every morning and feeling great. Bill was very knowledgeable and patient with me and answered all of my questions. I couldn't be happier!
Reviewed by Taste Virginia on
5
Bill gave amazing service with tons of patience and knowledge that got us to our perfect future sleep experience!
Reviewed by stephanie miller on
5
Richard was awesome! Got a great deal was in and out in no time. He also helped me load it in the car. 2nd time buying from here will be back in the future thanks!!
Reviewed by Stephanie Barber on
5
It took 5 minutes to find a great mattress at a price much lower than The Dump!! Great sales people!!
Reviewed by Matt Lashner on
5
Bill was so helpful. He gave us an amazing deal, and walked us through the process of getting a pillow. He got us the perfect pillow!
Reviewed by Matthew Mirovich on
5
The staff great and made sure I took my time to find the mattress that was best for me. Delivery was quick and easy.
Reviewed by Stephanie Bankes on
5
Bill was super helpful and kind. He helped us find a great deal!
Reviewed by Drew Holzschuh on
5
Bill has great customer service and knowledge of product technologies. I received an awesome deal on a twin mattress set!
Reviewed by Diane Candullo on
5
I was very pleased with the service I received from Richard. I went in there thinking I was going to buy one thing, but after getting an education on the newest technologies in mattresses I was sold. Richard was Knowledgeable and pleasant! I would highly recommend Mattress Warehouse!
Reviewed by Joshua Husak on
5
My wife and I having been looking at king sizes mattresses for the last month. We have been through about 5 different stores before we went into Mattress Warehouse. Bill was awesome!!! He did not try to hard sell us, one up us or make us feel we had to buy something more expense. He listed to what we were looking for and we purchased a really good mattress. I highly recommended going here vs another mattress store and definitely speak to Bill.
Reviewed by Aggie on
5
Bill was super helpful over the phone and in store! I went in with a particular mattress in mind and he answered all of my questions and made sure I got to take home the right mattress at the right price.
Reviewed by Lois Piper on
5
Received excellent service from Bill at Williamsburg store. Did evaluation to help us choose correct mattress for my husband and me. Offered different choices and price ranges. Items not in stock were shipped promptly. Highly recommend this Mattress Warehouse.Bed delivered on day scheduled with set-up without incidence.
Reviewed by Kristy on
5
Bill is awesome! He helped me get the perfect mattress and now I get a great sleep every night!
Reviewed by Tyler Strickland on
5
Had a great experience at mattress warehouse with the help of Bill, absolutely great service from him greeting us at the door and helping us find the perfect mattress for my wife and I. He made big suggestions and he ended finding the perfect mattress that fit my price range perfectly. Highly recommend getting your mattress here and definitely ask for Bill!
Reviewed by Tom Evans on
5
Great service, shopped around and they had the best pricing. Would recommend.
Reviewed by Kristin Amrine on
5
Super friendly staff. I was looking for a mattress for our guest room and found the perfect one. Their Labor Day sale made the purchase very appealing!
Reviewed by Kendall Short on
5
After shopping around for just the right mattress for way too long, Bill was just amazing. He took so much time in educating us on making such an important decision.
Reviewed by Jason Yarema on
5
Bill Downing was a great help to us today finding a new mattress. No pressure. We spent a few hours in the store really going over what we wanted and narrowing down our selection. We know for sure we have a mattress we will be happy with and enjoy for years to come.
Reviewed by Kim Thoxomas on
5
Richard was a big help today. He helped me get the right mattresses for myself and my daughter. This was my first time buying a new one. I know I'll sleep good once it's delivered. Oh yeh they also will take my old one and dispose of it for 14 dollars. Can't beat that. I would give 10 stars but can't.
Reviewed by Jane Picconi on
5
Both Richard and Bill were fantastic. Both stayed late to help us and were extremely knowledgeable. Bill particularly has a winning personality. If you need a mattress in Williamsburg shop here!
Reviewed by Lisa Bates on
5
Bill offered great service. I tend to research before making large purchases. After lots of internet searches to understand qualities/differences of adjustable bed frames, I came to a stand-still. The Sealy 2.0 was being discontinued and the 3.0 was the new replacement. I struggled to find the differences online (or by calling the manufacturer direct) and wanted to go to a store locally to see the differences. Bill was well versed on the product changes, he knew his products inside and out. He didn't apply any pressure and openly shared pros and cons of various products. I felt very comfortable with my decision and would recommend Bill to anyone shopping for bedding. How refreshing to find a retailer who listened to customer needs, knew his product and was honest to boot. Price was competitively priced. Thank you Bill!
Reviewed by Richard Hogan on
5

Reviewed by Chassidy Hall on
5

Richard helped me a few days, I needed a queen set, that night. He was incredibly helpful, he understood what I needed, and made sure I knew all the options and even loaded the box spring to the top of my van and got it tied up for me. Amazing customer service. Thank you.
Reviewed by lyn mckown on
5

Great in store customer service. Richard was knowledgeable and very helpful. Delivery was perfect with two young men staying positive and upbeat on an extremely hot day. Product is fantastic!
Reviewed by Alex Sanguinetti on
5

Went in for a mattress for a guest twin bed. Bill handled our sale, and he was extremely friendly, without being pushy. Asked for our price range, and was able to find good quality mattress for a very good deal. We went with a discontinued floor model for over 80% off the original price. Like I said, very willing to work to our favor in a reasonable manner. Was also able to get a minor-flawed floor sample high quality pillow for roughly 70% off original price. If you're willing negotiate with an open mind they are willing to accomodate and try to give you what you need for a fair or better price. And if you're willing to compromise a little, you can find even better deals on items with almost nothing wrong with them.The store itself is very clean looking. I didn't feel any sort of concern on laying on the beds as they all appeared to be well-kept and cleaned. The store, the merchandise, and the employees ate all high quality.
Reviewed by Doug Ernst on
5

If you need a mattress go see Richard at Mattress Warehouse. He was very knowledgeable and was did not pressure me into buying anything. He provided options and explanations of options at various price ranges. There was an issue with the warehouse and Richard and Bill made it right by providing free delivery and take away of the my old mattress. Thought the quality at Mattress Warehouse was better than Original Mattress factory at comparable prices and am very satisfied with the purchase and experience.
Reviewed by Royal on
5

Excellent mattress store with a vast selection mostly in the mid to upper price/quality range. Very helpful sales staff. Really good computerized mattress firmness analyzer--it steers you to the particular mattresses that best suits your sleep style. The store is clean, well organized, and we were encouraged to take our time without being excessively hovered over. Highly recommended.
Reviewed by D Cowles on
5

Bill is awesome, gave me a great deal on the adjustable base I wanted. I will definitely return
Reviewed by lol its courtney on
5

I stopped in just to browse around and Bill welcome me, showed me around. He was also very knowledgeable about the right mattress that was suitable for me. Very professional and frendly, so I ending up bought a mattress. I would recommend anyone to visit there store because of the excellence service that they offered to their customers. I gave them a five star,
Reviewed by KayCee L on
5

Had a great experience with Bill! Helped us find exactly what we needed and had the best prices!
Reviewed by Tara Thompson on
5

Had a great shopping experience with Richard at the Williamsburg Mattress Warehouse! Very helpful and friendly service
Reviewed by Heather Andrews on
5

Richard helped us find the best mattress for our daughter that was in our price range and helped us figure out our best choice for delivery! We'll definitely be back the next time we need a mattress!
Reviewed by William Lee on
5

Reviewed by Lori Palmer on
5

Richard was awesome, got us a great DEAL and even delivered it to my house on the same day.
Reviewed by Eric Ellwein on
5

After shopping around Matress Warehouse had the best prices and selection. Bill did an awesome job of helping us out and made the experience enjoyable.
Reviewed by Kirk Taylor on
3

Reviewed by Judith Sasway on
1

Misinformed the moment we walked in. They made it right in the end, which is why they got the one stat. But I had to work for it
Reviewed by R P on
5

Richard and his team have helped me with bedding for several months now while moving into a new house. I needed several beds and accompanying pillows and solutions. I've purchased power bases primary beds and guest room mattresses from Richard and his team. I have to say this is the greatest store and sales team period. I always received excellent service, great deals and was given opinions and advice about comfort and longevity! I highly recommend speaking with Richard at Mattress Warehouse for the latest in cutting edge sleep technology as well as the best bang for your buck! I'll keep going back for all my bedding needs, thank you Richard and the "A" Team for making it all happen! Mattress Warehouse, Williamsburg for your one stop shop!
Reviewed by Andrew Sewer on
5

They guys at Mattress Warehouse were very good in helping me select a Mattress that fit my budget and comfort level. I shopped around before making the purchase and they were certainly the best compared to other mattress stores in the area. If you get a deal somewhere else I would go to Mattress Warehouse and compare before you make the final decision. I am confident they will give you a better deal. I would recommend any one in the market for a mattress to visit the guys at the Williamsburg store by the outlets. Great Customer Service!!!
Reviewed by Jon Ruscoe on
5

Bill was wonderfull. He allow me to take my time and pick the mattress that was right for me. I was there with a friend. I was going to just look but end up buying. Bill answered all our questions. Made buying a dream.
Reviewed by Brandy Dildy on
5

Friendly service! Great prices and quailty products!! Would definitely be my first recommendation!
Reviewed by Jackson Livanec on
5

I am a manager at an upscale men's retail store, so it was very easy for me to spot terrific customer service. I walked in and was immediately greeted by Richard and given a firm handshake. I expressed that I was looking for a pillow to remedy my neck pains, and he immediately found me the best possible product that met all of my needs. He addressed sleeping position, price, size, and even took into account qualities of the mattress I was currently using. During this process, he was friendly, funny, and had a very genuine demeanor that I very much appreciate in a customer service interaction. I will gladly bring all of my future business to this particular store. Thank you, Richard!
Reviewed by Nicole Walls on
5

Bill is the salesman who helped my friend purchase a queen bed for her father Bill was kind helpful and knowledgeable pleasant visit will return
Reviewed by Angela Crafton-Murray on
5

Reviewed by Chris Hoffman on
3

Reviewed by Patricia Burnette on
3

Reviewed by David Hunt on
3

Reviewed by benjamin alston on
5

Reviewed by Nichol Duszynski on
5

Reviewed by Richard Hogan on
4

Reviewed by Richard Hogan on
5

Reviewed by Mathieu LeCompte on
5

Reviewed by William Lee on
5

Reviewed by Kirk Taylor on
3

Reviewed by Judith Sasway on
1

Misinformed the moment we walked in. They made it right in the end, which is why they got the one stat. But I had to work for it
Reviewed by Kathleen E. on
5
It was my good fortune to visit Mattress Warehouse on my hunt for a new mattress. I was greeted at the door by Bill who offered a friendly welcome, listened to my mattress requirements and spent a great deal of time educating me and helping me to find the mattress that best suits my needs. He narrowed down which mattresses I should consider and explained in detail the mattress manufacturing process. I was impressed with the many options available to me, as well as Bill’s professionalism and overall knowledge of the business. I highly recommend Mattress Warehouse. Ask for Bill!
Reviewed by Jeri Robinson on
5
I really enjoyed my experience at this location! I have arthritis in my lower back and their bed match technology helped me pick out the right mattress. The associate who helped me, Kelley, was very nice and helpful during this process for me. My new mattress and box spring will be delivered in a few days and I couldn't be more satisfied. I was at complete peace making my purchase today Thank you so much! If you are looking for a new bed set, I recommend trying Mattress Warehouse in Williamsburg.
Reviewed by Indyah Brown on
5
Great experience! If you’re looking for a great mattress, deal and customer service; go here !
Reviewed by Anne Barrar on
5
We had a great experience! Richard was very knowledgeable and helped us quickly and efficiently! He went above and beyond ensuring that my mother in law’s bed was set up before we moved her into memory care. Thank you for being so helpful during such a difficult time for us!
Reviewed by Gwendolyn Gaines on
5
Williamsburg! If you are beginning to encounter back issues because your old mattress is not comfortable any more, go to Mattress Warehouse on Richmond Road in Williamsburg VA. My 25-year-old son began to experience back pains which caused his upper back muscles to stiffen and his neck to lock. I had to physically massage his back and use bio freeze to relieve the consistent pain. We both knew it was time to be rid of his old mattress which amounted to a painful back in the morning. After work on Friday I drove to Mattress Warehouse, looking for a mattress topper. Soon I found out that was not the way to go. It really did not make since once I thought about it. As I entered the store, I met the man of the house” Bill” who was as friendly and very much approachable. I felt at ease right away. He greeted me and asked how he could help. I informed him of the situation and he gave me a few possible solutions to the problem. I told him we (husband, myself and son) would be back on Sunday to select a mattress. Well, Sunday had arrived, and we met Bill and he did an outstanding job in showing and allowing my son to lay on different mattresses to help him decide on which was the best. He did not pressure us, but let my son go back and forth until he made his decision. He showed us other features that could also assist with providing additional comfort for my son. We conversed and dialoged along the entire process. We decided to finance. My son was approved but for only 2,000 - 00. His selection pieces totaled up to about 00. Ok, it was time for adjustments to take the price down some. To spare you all the details of this transaction, Bill, was able to help my son by making a phone call for permission to modify a few things with the items selected. In the end, my son will receive his new mattress on Saturday thanks to BILL!!!!! My son was able to get a deeper understanding of how credit and negotiations are operated. My son was able to walk out of Mattress Warehouse with his head held high and his confidence intact. My husband and I were happy to see our son use his own credit and buy without our financial help. Thank you, Bill for your patience and diligence in ensuring my son received a much-needed mattress for a nightly peaceful rest to be a more effective and productive worker on his job. If you need a mattress, GO TO MATTRESS WAREHOUSE located on Richman Rd and ask for BILL!!!!! Mr. & Mrs. Gaines
Reviewed by Stephanie Fox on
5
I Just had the best, heartfelt experience with the salesman named Bill. I was looking for something nice but affordable for a friend in need. Bill did all he could to get me the right mattress at the right cost so that I could buy my friend a bed. He was understanding and took his time looking for a deal for me and I am so appreciative. I went to other stores but No one was as determined to help me like Bill was. I’ll be back for future purchases because of my wonderful experience.
Reviewed by Maddie Sparks on
5
This place was great. Richard was amazing at helping me find a new mattress for my room. He took my needs and budget into consideration and didn’t try to get me to buy anything I didn’t really need.
Reviewed by Jordann Bolt on
4
Excellent customer service but prices are high.... Quality products are available thougj
Reviewed by Robyn Boring on
5
About 3 months ago, we *thought* we were looking for a regular mattress, and ended up leaving with a tempurpedic, which has been absolutely amazing! Richard helped figure out what would work best, we never felt we were under any pressure to buy anything, and were happy to be assisted so well in picking out a product that would work for us. The entire process was smooth, the customer service was top notch, the delivery went well, and we have been very pleased with our selection!
Reviewed by w m gman on
5
We have been to this store several times for various mattress needs. Prices are good and service is excellent. Over Labor Day weekend, we finally decided to get rid of a mattress that had been bugging us for a while. Bill greeted us quickly and spent a great deal of “not rushed” time with us and used their mattress matching system to guide our selection. We took delivery a few days later and have found the entire transaction to be very pleasant. Bill and the rest of the crew are all about quality customer service. We recommend them highly.
Reviewed by Stephanie Barber on
0
great prices, great service!