| Open | Closed | |
|---|---|---|
| Sunday | Closed | |
| Monday | Closed | |
| Tuesday | Closed | |
| Wednesday | Closed | |
| Thursday | Closed | |
| Friday | Closed | |
| Saturday | Closed |
At Mattress Warehouse, we strive to give you an easy and tranquil buying experience and a better night’s sleep. Our McLean, Virginia – Tyson’s Corner staff is knowledgeable about all our mattresses and sleep products, to help ensure you make the best decision to improve your sleeping experience.
Mattress Warehouse of McLean, Virginia – Tyson’s Corner offers a large range of quality name brand mattresses and sleep products. Try bedMATCH® today to help you find the perfect bed for you. We are conveniently located on 1986 Chain Bridge Road near Do Domenico Ristorante and MyFlorist.
Nearby Stores and Restaurants:
Asian Origin, Woo Lae Oak, REI, Golfdom, Busara Restaurant – Tysons
Nearby Neighborhoods:
Pimmit, Virginia, Olney Park
Brands sold at Mattress Warehouse of McLean, Virginia – Tyson’s Corner:
Aireloom, Bedgear, Cheswick Manor, Comfort Essentials, Kingsdown, Mattress 2.0, Nectar, Royal, Sealy, Serta, Somosbeds, Stearns & Foster, Tempur-Pedic
All warranties on bedding sold by Mattress Warehouse are through the individual manufacturers.
All items sold by Mattress Warehouse are available for shipping or in-store pickup.
Does Mattress Warehouse offer delivery?
Yes, Mattress Warehouse offers White Glove Delivery for qualifying purchases. We can also ship items for you to pick up at any store, or directly to your house. Delivery fees may apply.
Can Mattress Warehouse take away my old mattress and box springs?
Yes, Mattress Warehouse can take away your old mattress and box springs. There is a $14.99 removal fee per item removed.
What mattresses are on sale at Mattress Warehouse?
Mattress Warehouse has different sales going on throughout the year. To see what’s available as part of the current sale, visit https://sleephappens.com/collections/specials-and-sales.
What is bedMATCH® and how does it work at Mattress Warehouse?
bedMATCH® is Mattress Warehouse’s patented diagnostic sleep system that does what its competition cannot — it makes scientific recommendations on the best mattress specifically for you. Through advanced technology, the bedMATCH® system uses 18 statistical measurements and thousands of scientific calculations to determine the best mattress for not only your body type but for your sleep preferences and needs.
What if I don’t like my new mattress? What is Mattress Warehouse’s cancellation and return policy?
If you are not satisfied with your original mattress after 30 days of use, contact Mattress Warehouse to begin the process for your one-time comfort You can test out your mattress for up to one year before deciding whether you want to keep your original selection or utilize the comfort exchange program. If you use the Comfort Guarantee program, you will receive a 100 percent credit of the original purchase price to be applied toward the current ticketed price of the replacement mattress. You will be responsible for any difference above and beyond the amount of your credit once you make your mattress exchange. Certain fees apply.
If you need to cancel your order for any reason, you may do so within 24 hours with no penalty. If, after 24 hours from the time of your order, products have been shipped, but not yet arrived at your home, Mattress Warehouse reserves the right to assess both a 20 percent restocking fee and any freight charges that were incurred in shipping your order.
Ali was professional and great
Ali was very nice and helped us choose the right bed for our son. He gave us different choices ranging and prices. Thanks for helping us Ali!
Ali was great at helping me select a mattress that was right for me and helped to find a solution to alleviate my neck pain! He worked within my price range and didn’t make me feel pressured to buy something I didn’t truly want. Highly recommend!
Ali was so helpful—In picking out a mattress and getting it delivered! He offered me a discount on the mattress as well. It’s always an amazing mattress which I’ll have for years. Highly recommend mattress warehouse
Ali was very friendly and helpful.
Ali is wonderful and very helpful! I really love his service in the store.
Staff, product, and quality of service at this store are all excellent. Ali and Mimi were most helpful sales staff in getting us to the right mattress product. Carlos on delivery was also very efficient. Highly recommend working with this Mattress Warehouse store.
Ali did a wonderful job to help me pick out the perfect pillow for my back and neck problems. If you ever need any help whatsoever, I would highly recommend visiting this specific Mattress Warehouse and asking for Ali as he shows compassion and care for his customers.
We’ve shopped here before too few years back and still love what we got back then. So now that it was time for me to make a purchase for my son, we care back to the same location and were helped by Salesman Ali. He’s very professional, knowledgeable and friendly. He took his time to show multiple selections of their products to my son till my son found the perfect one. We are walking away happy customers again. I highly recommend this location and working with Ali.
Lack of follow through on a return which was disappointing.
Ali was great! He was very knowledgeable in all the different brands. Got us in an out super fast after finding the prefect mattress! Thanks Ali!
good
Staff very polite and helpful
Best mattress store in town! Went to 3 different shops in the neighborhood and this place had the best customer service + deals! Ali and Mimi were extremely helpful & knowledgeable. We walked out with a mattress that best suits our needs. If you’re looking for a great bed, this place is it!
I came in looking for a specific posturepedic mattress. I showed Ali a photo of the brand and model that I had purchased years ago and he immediately showed me the new model of the same version. He was flexible, knowledgeable and arranged delivery the next day!! I would highly recommend this location and, specifically, Ali. Thanks, Ali!
Had a really nice experience shopping in this store. I would particularly like to recommend working with Ali. He was knowledgeble and helpful and an absolute pleasure to work with. Can't wait to get our new mattress !
Ali was very helpful and gave me a great deal!
Ali was the absolute best to work with! Amazing costumer service, and great knowledge of everything! He had so much patience and kept a smile on his face the whole time! Love my new mattress and will recommend everyone to do business here with Ali!!
My experience has been perfect here. I got a really firm mattress that I like. It fixed my lower back pain. And Mimi has been really helpful when we purchase the mattress. She also helped me exchange the pillow after I bought it because it is too thick for me. Thank you Mimi!
Ali-- Thank you for your help today. Perfect service.
I've been shopping around doing my research for a couple of days and my wife and I found that this place was just perfect. The manager and assistant manager were extremely knowledgeable and they had a better selection than 3 other places we checked. I definitely recommend this place.
Ali was great!!
Employee putting out signs on chain bridge rode median (2/15/2020) almost caused multiple accidents.
Really helpful
I came to this location to get a mattress for my son’s new “big boy bed.” The salesman, Ali, was very helpful and courteous, and the purchase was quick and easy. The delivery came the next day within the given window. Overall I’m a happy customer!
I was not excited for the process of choosing a new mattress. I was convinced the experience would be a pushy and over aggressive hard sell. I am delighted to say this was NOT the case. Ali was efficient and pleasant. The experience was so much better than my expectations.
We had amazing customer service. Mimi is the best. She was very helpful, friendly, and professional. She listened to our preferences, and recommend a mattress that we ended up loving. I highly recommend shopping here.
Had a great experience picking out my mattress. Ali was great and gave me the best deal for a quality mattress.
Great experience, learned a lot about mattresses. Good selections, good price, had great help from Ali
Great and straightforward experience. Our sales person, Ali, was very knowledgeable and helpful. He took real good care of us and we left with an excellent deal.
Excellent service and knowledgeable representatives who respected my criteria, not push to make a sale.
If you are looking for a mattress, go see Ali. He makes the experience both smooth and educational. An absolutely excellent experience.
Service here was impeccable! I called and asked about mattresses on clearance to pick up same-day, and was immediately provided with the most current information on a mattress at a great price. Customer service staff was super helpful. Overall solid experience.
Great and straightforward experience. Our sales person, Ali, was very knowledgeable and helpful. He took real good care of us and we left with an excellent deal.
Service was outstanding with Ali and Nabil!!!Will buy all my beds from them going forward.
I got my mattress from this Mattress Warehouse and it was a really good experience all around. Ali took me through the whole process, and he and the other staff let me have all the time I needed to make a good decision. They were super knowledgeable and professional and never gave me pressure. The delivery process was simple and overall I just really appreciate the process and love my mattress. :) Ali also helped me to get a good deal and they have a good warranty.
Had a great experience at Mattress Warehouse. Ali was very helpful and informative on what mattress would be best for me!
We had a great experience here. We used the mattress finder and tested mattresses from all of the different price ranges. Ali helped us and was very knowledgeable. We would recommend him to anyone in the market for a mattress.
Ali was very helpful, knowledgeable, and patient and helped us find the right mattress. Would definitely recommend.
I recently bought my first mattress from this location. Ali, the sales representative was fantastic. I wanted to spend soo much more money than I needed to just because of how excited he made me feel about my shopping experience. I give Ali 10 out of 5 stars.
Had a great experience at this store with our salesman, Ali! I wasn’t even purchasing anything (my boyfriend was) and Ali still answered my questions and made me feel included in the purchase. The store is clean and nice! In the end he was honest and genuine and really helped my boyfriend find the best mattress for HIM. Will definitely recommend to others.
Great experience, didn’t felt pressured at all and was shown options across all price ranges. The mattress finder tool was exactly what I needed and Ali made sure I found a good mattress for me, not just an expensive one. Sale prices weren’t just for show, the deal I received was lower than any other retailer I could find online. I went in with a lot of anxiety about being pressured but that didn’t happen at all.
Had a great experience at this store with our salesman, Ali! I wasnât even purchasing anything (my boyfriend was) and Ali still answered my questions and made me feel included in the purchase. The store is clean and nice! In the end he was honest and genuine and really helped my boyfriend find the best mattress for HIM. Will definitely recommend to others.
Great experience, didnât felt pressured at all and was shown options across all price ranges. The mattress finder tool was exactly what I needed and Ali made sure I found a good mattress for me, not just an expensive one. Sale prices werenât just for show, the deal I received was lower than any other retailer I could find online. I went in with a lot of anxiety about being pressured but that didnât happen at all.
Ali was great. He was kind and courteous, and really took the time to explain the differences between each of the options. I’m thought I was going to have a hard time deciding, but he made it easy. Ali also really worked with us to get us a great discount.
Ali was great. He was kind and courteous, and really took the time to explain the differences between each of the options. Iâm thought I was going to have a hard time deciding, but he made it easy. Ali also really worked with us to get us a great discount.
My first time buying a mattress on my own and I couldn’t have had a better experience! Ali went above and beyond my expectations to make sure I left with a great deal on a great mattress. He was very knowledgeable about the products and made sure I got the best price on a quality mattress as possible! Going to recommend this store and Ali specifically to anyone I know looking for a new mattress. Thanks again!
Ali is so very knowledgeable about all of the technology behind each of the mattresses. He helped me pick the right mattress at the right price when I was not sure what I wanted. The store itself had a wide array of choices for any preference. Great service! I got everything delivered the next day.
Had an excellent experience, Ali did not try and upsell me on the new trend. But he tried to help me with my issues I had sleeping and found me an affordable bed. Will definitely recommend this place to friends and family
Decided to check out this store due to its vicinity to my new apartment. Ali was super helpful and courteous throughout the process. Would highly recommend this particular store to everyone in the market for a new mattress.
I don't usually write reviews but had to take the time to compliment this store and particularly Ali who went above and beyond to make sure I got the mattress I needed and that it was delivered timely. I've bought quite a bit of furniture in my time; this experience was the best! It struck me that it is even more special because mattress purchases are usually not frequent - so Ali may not ever sell me another mattress - but he made me feel like this was the most important purchase he had to arrange. Great kudos to this store and to Ali!
Nabil was great. Very professional and way betterand much more options than the other place we checked.
We received great service here, and all suggestions given by Ali are genuine, we feel content with our purchase. I recommend this place for anyone who is unsure about their mattresses.
Ali at Mattress Warehouse was great. 100% recommend buying a bed from Mattress Warehouse Tysons Corner.
Paul and Ali were great. Paul was super knowledgable and helped us around the store. Ali worked with us to give us a great deal.
Could not have asked for an easier process. Ali was extremely friendly and knowledgeable. I highly recommend visiting this location and Ali whenever you need anything mattress related.
Ali did a great job today giving us advice about buying the BEST mattress for my Grandson. He was knowledgeable, patient and courteous. I would highly recommend Ali to any friend or family member!
Ali is a great salesman and the only one I’d really give a review to. Not too pushy and very knowledgeable in his business, great guy to buy a mattress from.
I went to mattress warehouse in Tysons corner. Ali was very helpful and went out of his way to help us. I definitely recommend this store and him!
Ali was great!!!! He showed me the perfect matress and got me the perfect deal!!!! Definitely will come to him for all of my matress needs.
Ali was awesome, made the process easy and was very informative!
There was a great selection and the service was incredible here at the Mattress Warehouse of McLean! Especially Ali, whom went well out of his way to ensure that we were taken care of. Some other mattress stores seem like they are always trying to sell you something, while here, I could tell Ali was more concerned about getting us the mattress that would serve us best. Going so far as to help us pick up and move the mattress frame in to our apartment! Whenever I go mattress shopping again, I absolutely will be coming back here!
Best place to get comfortable mattresses! Such an amazing staff! If you need the best help ask for Ali! You will find your perfect mattress here! 100% recommend.
My Husband and I had the most wonderful experience at Mattress Warehouse Tysons Corner. We were greeted by Ali and he was great. Very willing to listen to our needs and show us what was going to work best for us. He was very knowledgeable and never tried to be pushy. When we left we felt great about the purchase we made and satisfied with our customer experience. Thanks Ali!
Ali is a great salesperson. Very knowledgeable and honest. Ask for Ali.
Horrible experience. Purchased a twin mattress for our son. Ali was initially helpful, but sold us an expensive mattress protector that simple did not fit and was unusable. It was twice the depth it needed to be for the mattress. Went to return, and they refused to take it back. At no point did he mention that it was not returnable. Regional manager was short and didn't seem to want to explain. Amazed a company doesn't actually stand by what they sell. Better off going to Amazon...or anywhere else really.
Ali was very knowledgeable and helped us find a great mattress!
Ali was very helpful and knowledgeable. Thanks!!
Paul was amazing! He was helpful and attentive but not overbearing. He didn’t pressure or rush us at all. We went to a lot of different mattress stores before we came here, and it’s safe to say this should be your first and last stop if you’re looking for a mattress! Thanks again, Paul!
Ali is the man. He got us a great deal! Will recommend him to friends. Thanks!
Visited warehouse today and Ali the executive was very helpful finding us in a good mattress and gave us a good discount. I recommend this store.
Ali was super helpful and honest. And I was in and out in 30 minutes. A record for a mattress store.
Had an amazing experience with help from Paul! He was a true gentleman, very helpful, informative, and funny! My husband and I found the perfect temper pedic mattress here and are looking forward to having a good nights sleep! We felt very comfortable making a decision with Paul’s help, no pressure or stress involved.
Excellent service, He understood my needs and gave a really good recommendation on what i should get. Both the rep and the manager were really helpful. Highly recommend to see if your looking for a new mattress.
Excellent customer service by Ali. Very knowledgable and respectful. I would definitely recommend.
This is a comment meant as an addition to the one below... I returned yesterday to the store hoping to buy a third bed, as I unexpectedly needed to buy one for my mother. Paul was again extremely helpful and knowledgeable and arranged everything for me. He is incredibly personable and pleasant. I am glad I made a return trip! My experience was delightful. I am a combo price and quality shopper. I shopped three stores total before I made my decision to buy at Mattress Warehouse. My daughter helped try beds too! Ali and Paul made the process easy and went out of their way to make sure I knew exactly when the mattresses and box springs would be available for pickup. Just a great experience.
Ali was great! Looked everywhere and found a better mattress for less here. Thank you!
My fiance and I were looking for a mattress to buy and we stumbled upon this place driving buy after lunch and we are very impressed with the entire process at this place. Ali was very on point with addressing our specific needs . Would definitely recommend.
Came here looking got a mattress for my new place and let me tell you! Ali helped us and was very helpful with information. I had no idea what type of mattress I needed or wanted ! I got a great deal! And some new pillows ! Definitely recommend this location
It was a great experience, helpful staff, and all around great customer service. Helped with trying beds, selecting models, and finding a bed within our budget. Paul and Ali helped us a ton.
Ali and Paul was really great salesmen and really friendly they both made you feel really comfortable and relaxed when purchasing a mattress I would recommend anyone to go and shop at there store in Tyson’s Corner Virginia
We had a great experience at Mattress Warehouse. The location is tricky with all of the construction taking place and it's in a stripped down, no thrills shopping center but once you walk into the store any hesitations we had quickly went away. Paul took very good care of us and we were there twice in one day for a total of 2-3 hours! He is very knowledgeable and asked us questions we hadn't thought about when determining the which mattresses we would purchase for our master bedroom and a guest bedroom. He is such a caring and personable person which meant so much to us. I highly recommend this store and please make sure to ask for Paul!
We had a great experience at Mattress Warehouse, thanks to Paul! He greeted us as soon as we walked in the door, was very knowledgeable, friendly, and made the entire process enjoyable!
Excellent selection of foam, hybrid and standard mattresses and motion beds. There is a sleep analyzer that you lie on that checks your pressure points and type of sleep to recommend beds. Salesman Paul was extremely knowledgeable and friendly (even with our kids trying out beds and wanting the sleep analyzer report).
Ali and Paul were very professional and took the time to really help me understand the different types of mattresses in their showroom so I could make an informed decision. They also worked with me on the price and I walked away happy!
When we went to this Mattress Warehouse, we only meant to try out different types of beds. We were pleasantly surprised by Ali's warm greeting and providing us with very knowledgeable service. He patiently answered every questions and concerns we had and we ended up ordering our bed without hesitation. After I got home, I started to again question 'what if I didn't like this bed...' so we went back to the store again the next day to postpone our delivery and do more research/home work but with Ali's guidance, we were re-assured about our bed and decided to follow through with the delivery. We received our bed yesterday and we are both extremely happy with our new Temperpedic bed and slept amazingly. I have been taking non-habit forming sleeping pills every night for many years and I decided not to take one last night and still slept well. I am very thankful that I'm now able to sleep comfortably without disturbed by back aches or tossing/turning trying to get comfortable. Ali, thank you so much for all the help. I hope this helps the review readers to visit this store and see how great this place is. THANK YOU!!
What a hidden gem! I’ve been Mattress shopping for a month or so now. My friend told me about this place. It was a little tricky to get to but boy was it worth it. Thank you guys for your patience with my kids.
Ali was the greatest. Very knowledgeable and went over and beyond to help us pick the best bed.
After spending a few months going to every mattress store in Northern Virginia we found a winner at Mattress Warehouse Tysons!! Our first visit to the store we met with Ali and he put us at ease with the entire process. Being in the sales business i was immediately comfortable with the no pressure approach to finding a mattress. Ali was very professional and not pushy whatsoever and showed us about 5 different mattresses before we left that evening. After visiting approx. 5 other stores in the area we returned to mattress warehouse this time meeting with PAUL. Paul was very informative and his expansive knowledge of the mattress industry made our final decision so much easier. Paul was so helpful in eliminating possible mattresses and helping us decide on our new HEAVENLY bed. From our initial visit with Ali to the delivery and final call with Paul this place was amazing to work with. I would highly recommend to anyone looking for a mattress and will be working with them again in the future.
This location is a little hard to get to with all the construction, but it was worth it to find the perfect mattress. Ali was happy to show us several mattresses (did we try them all?) and took time to explain all the differences. The delivery time is quick too, no waiting for weeks for the mattress to come in. Overall great experience.
Quality mattresses with great customer service. We were greeted by Ali and he was very helpful. He took all of our concerns into consideration and recommended the perfect mattress. If you visit this place, ask for Ali, he is great!
My fiancé and I had a wonderful experience here. We were dreading the mattress buying process but our salesperson Ali made it very enjoyable and easy. We would highly recommend to anyone looking to buy a mattress in the McLean area. We also got a great deal on a very high end mattress.
It was great price to buy mattress. This is my second time to buying mattress. Thanks Ali for great service.
Ali was literally the best. Very friendly, very professional, and extremely knowledgeable about what mattress to buy and why (ranging from physical support to best sleep results/REM sleep. I was very impressed with that). If you go to mattress warehouse in Tyson’s, make sure Ali is the one supporting and working with you. His service was genuine.
I found the most helpful service and best prices at Mattress Warehouse.
Ali and Paul were really professional and friendly. They gave us the best deal.
Ali and Paul helped out to to find the perfect bed for our guest room.These guys are really nice. Got a good deal as well
Ali and Paul were very personable and helpful.
The other thing I didn’t like was the day I walked in and was asked what’s my price range. That is like asking do I have health insurance. You expected to conduct your services in the same way regardless. When a person enters your store allow them to tell you how much they want to spend. Even people with price ranges can be sold to beyond that range if the product is worth it. Simply start them with the on the cheapest soft/medium/firm and work your way to a suitable yet affordable mattress. It is my belief that when you tell a person you range, they immediately try soliciting that amount. Rarely do they go under even when the same product exists at a lower cost. Also, I didn’t like that when Mr. Paul offered financing as an option he didn’t know if the inquiry that is pulled to determine eligibility was a soft or hard. Although I choose not to finance my mattress it important to be able to answer those type of questions if you’re going to be offering/ providing financing as an option to your customers. His response to my financing question was “I don’t know, I just put your information into the system, and it tells me if you are approved.” That’s not how a salesmen should pitch a more affordable solution to mattress purchasing. Do you research, know your product, know your options, and never tell a customer you don’t know the answer to their question. Its your responsibility to find out the answer. And lastly, always give your customer a courtesy call. The customer should never have to call or track you down. Leave the person with a piece of mind that you are dedicated to providing them the best mattress buying experience. Even if the status is still the same call to ensure them that you have not forgotten.
After work that day I laid on the mattress and it was firmer then I though. So I dig for my receipt to ensure the mattress I received was the mattress I originally ordered. It was not, the mattress that got delivered was the Serta iDirection x6. I called the store and informed Mr. Paul of this error. His response to me was “Did you tell the delivery team that while they were there? ....that is why I always tell people to double check before they sign for the mattress”. I immediately took offense to this comment. How is it my fault that you guys failed to accurately send me the product that I paid for? My job title is Administrative Assistant that’s what I get paid to do so whomever job it is to send out the mattress should be the one to “DOUBLE CHECK.” I did just as I was supposed to do which is call the store and inform them that I received the wrong product. Mr. Paul tells me he going to try an get it swapped for the correct mattress and would call me back before they closed at 9. That conversation took place at 3pm so around 8:45 I still hadn’t heard anything from Mr. Paul. Afraid they would close I decided to call the store and Paul answered. I told him it was near the end of the day and I hadn’t heard anything regarding my mattress. He then tells me he was still working on it and would give me a call first thing in the morning. The next day comes and still not even a courtesy call. By 4pm I called the warehouse again only for Paul to tell me he put in a swap request and I must wait for approval which could take 1-2 business days. The next day I went across the street to mattress firm and the lady there said she could have my mattress out by tomorrow. I then went back to warehouse with my receipt in my hand and asked for my refund. The guy asked what was wrong and I explained to him the situation. I stated if they can’t get me my correct mattress out by tomorrow, I want my money back and I will take my money elsewhere. The guy who’s name started with the letter “A” call the area manager who had no idea what was going on because Paul never informed him even after Paul told me that he made the call. At first the area manager said it wouldn’t be until next week before they could get the correct mattress delivered. I said well in that case I want my money back today and next week they could come get this mattress that I did not order. He said to give him a coupe minutes and let him make some calls and move some pieces around to see if he could make this happen. He called back about 10 minutes later stating he would have the correct mattress out tomorrow. In the end….. that following day the contracted delivery company came out an swapped the incorrect mattress for the correct mattress. Since receiving my mattress, I am happy with it. I wish things would have been smoother. I hate that the only time you get quick service is when a person acts a fool or threaten to take their business elsewhere. The moment I called and told them the order was wrong they should have just said “we apologize for the inconvenience and will get you the correct mattress out tomorrow.”
Paul was such a huge help in picking out a new mattress. He made us laugh constantly and ensured we got the best price for what we picked out. Definitely would recommend coming here over anywhere else.
Great customer service and friendly. I called about a mattress protector and Mohammad held it for me until I could get there. It is a new product so he did not have all the information at hand and quoted a price over the phone that was ten dollars less than the actual price. He stuck with the price he originally quoted. He also pointed out were to go online to register the product for warranty purposes.
Ali had us do the "Duke researchers find your comfort level" test and provided us with a range of options. Ali allowed us to settle into each bed to give each bed a proper test without rushing us through the process. Compared to every other mattress store we visited, Ali was hands down the best in helping us find a comfortable bed and making sure we were happy throughout the process.
I received exceptional service from Paul Moore. He was patient and professional and made sure that my questions were answered and my issue was resolved.
I had an incredible experience here. Paul and Ali were really helpful getting me the mattress I needed under the tight budget that I had. They provided me with lots of options and as cliche as it sounds, helped me find the mattress I need for my back and shoulder issues. I definitely recommend!
Went with friends to buy a new mattress, Paul and Ali were super helpful and friendly and helped my friend find the perfect mattress! They used their bedMATCH technology to find the best mattress type to fit her needs and budget. Will definitely be returning when I need a new mattress for myself!
Ali was fabulous to work with. He was especially good with the children with me.
Thanks to Ali and Paul for giving us a great deal!
Great experience with Ali and a great deal! Would definitely recommend and shop again! Thank you!
I worked with Ali, he’s the best! Very knowledgeable and took the time to ensure I found the best mattress for me. I highly recommend him!
Ali (and Paul) were very helpful in finding my wife and I a new mattress that we could both be comfortable on for years to come. He was even successful in his minor babysitting duties with our toddler while we tested out several different mattresses! Much appreciated!
I stopped by mattress warehouse on a Sunday about an hour before closing and was greeted by Paul. He was already helping a couple, but was more than happy to help me at the same time. First, I laid on the bed matching bed that tells you to lay in different positions and asks you questions about your habits in bed. It prints out a paper with a few different options (not sure why other reviews said 7-8 but it is pretty specific). Then Paul was able to show me 3 different beds that matched what I was looking for. I let him know my budget and he did an amazing job sticking to that without sacrificing quality in terms of the mattress. After trying out the mattresses I told Paul I would return the following day to purchase. The next day I was unable to make the drive from Sterling to Tysons, so he was more than happy to do the transaction over the phone. We went through the payment and delivery process seamlessly – I walked in with a budget and completed my purchase under budget and very happy with my new mattress. In addition to my super easy mattress purchase, I would like to make a point of how kind and professional Paul is. He was happy to hear my concerns and questions and made an effort to show me different options and worked with my needs. I will write a follow up review after my mattress is delivered, but I cannot stress enough how strongly I would recommend Paul and this mattress warehouse location. I checked out many other bed places before and after meeting Paul and no other service met his professionalism and attentiveness to customer needs.
With the help of Paul Moore I was able to find the mattress for me. Very knowledgeable and friendly, I recommend asking for Paul.
Paul helped us find a mattress for our young son, and he was WONDERFUL. He is super service oriented, provided us with lots of options, and helped us stay within our budget. He even threw in a special mattress covering for free because we told him how our son sweats so much at night, and that this particular mattress pad could help him. (Yeah -- he really is amazing). We also called around to other mattress shops, and this place -- by FAR -- was the most service oriented and had the best prices too. I guarantee you that you will find what you're looking for and get FIRST CLASS service if you go to this store.
Ali was knowledgeable, patient, and enthusiastic. First mattress shopping experience, worth every penny.
Ali was an incredible help and very informative while allowing us time to choose the right mattress for us! He gave great advice and I really appreciate his kind service!
My TemperPedic Ergo Adjustable Base was delivered yesterday! OMG!
My first time buying a mattress on my own and I couldnât have had a better experience! Ali went above and beyond my expectations to make sure I left with a great deal on a great mattress. He was very knowledgeable about the products and made sure I got the best price on a quality mattress as possible! Going to recommend this store and Ali specifically to anyone I know looking for a new mattress. Thanks again!
Ali is a great salesman and the only one Iâd really give a review to. Not too pushy and very knowledgeable in his business, great guy to buy a mattress from.
Paul was amazing! He was helpful and attentive but not overbearing. He didnât pressure or rush us at all. We went to a lot of different mattress stores before we came here, and itâs safe to say this should be your first and last stop if youâre looking for a mattress! Thanks again, Paul!
Had an amazing experience with help from Paul! He was a true gentleman, very helpful, informative, and funny! My husband and I found the perfect temper pedic mattress here and are looking forward to having a good nights sleep! We felt very comfortable making a decision with Paulâs help, no pressure or stress involved.
Ali and Paul was really great salesmen and really friendly they both made you feel really comfortable and relaxed when purchasing a mattress I would recommend anyone to go and shop at there store in Tysonâs Corner Virginia
What a hidden gem! Iâve been Mattress shopping for a month or so now. My friend told me about this place. It was a little tricky to get to but boy was it worth it. Thank you guys for your patience with my kids.
My fiancé and I had a wonderful experience here. We were dreading the mattress buying process but our salesperson Ali made it very enjoyable and easy. We would highly recommend to anyone looking to buy a mattress in the McLean area. We also got a great deal on a very high end mattress.
Ali was literally the best. Very friendly, very professional, and extremely knowledgeable about what mattress to buy and why (ranging from physical support to best sleep results/REM sleep. I was very impressed with that). If you go to mattress warehouse in Tysonâs, make sure Ali is the one supporting and working with you. His service was genuine.
The other thing I didnât like was the day I walked in and was asked whatâs my price range. That is like asking do I have health insurance. You expected to conduct your services in the same way regardless. When a person enters your store allow them to tell you how much they want to spend. Even people with price ranges can be sold to beyond that range if the product is worth it. Simply start them with the on the cheapest soft/medium/firm and work your way to a suitable yet affordable mattress. It is my belief that when you tell a person you range, they immediately try soliciting that amount. Rarely do they go under even when the same product exists at a lower cost. Also, I didnât like that when Mr. Paul offered financing as an option he didnât know if the inquiry that is pulled to determine eligibility was a soft or hard. Although I choose not to finance my mattress it important to be able to answer those type of questions if youâre going to be offering/ providing financing as an option to your customers. His response to my financing question was âI donât know, I just put your information into the system, and it tells me if you are approved.â Thatâs not how a salesmen should pitch a more affordable solution to mattress purchasing. Do you research, know your product, know your options, and never tell a customer you donât know the answer to their question. Its your responsibility to find out the answer. And lastly, always give your customer a courtesy call. The customer should never have to call or track you down. Leave the person with a piece of mind that you are dedicated to providing them the best mattress buying experience. Even if the status is still the same call to ensure them that you have not forgotten.
After work that day I laid on the mattress and it was firmer then I though. So I dig for my receipt to ensure the mattress I received was the mattress I originally ordered. It was not, the mattress that got delivered was the Serta iDirection x6. I called the store and informed Mr. Paul of this error. His response to me was âDid you tell the delivery team that while they were there? ....that is why I always tell people to double check before they sign for the mattressâ. I immediately took offense to this comment. How is it my fault that you guys failed to accurately send me the product that I paid for? My job title is Administrative Assistant thatâs what I get paid to do so whomever job it is to send out the mattress should be the one to âDOUBLE CHECK.â I did just as I was supposed to do which is call the store and inform them that I received the wrong product. Mr. Paul tells me he going to try an get it swapped for the correct mattress and would call me back before they closed at 9. That conversation took place at 3pm so around 8:45 I still hadnât heard anything from Mr. Paul. Afraid they would close I decided to call the store and Paul answered. I told him it was near the end of the day and I hadnât heard anything regarding my mattress. He then tells me he was still working on it and would give me a call first thing in the morning. The next day comes and still not even a courtesy call. By 4pm I called the warehouse again only for Paul to tell me he put in a swap request and I must wait for approval which could take 1-2 business days. The next day I went across the street to mattress firm and the lady there said she could have my mattress out by tomorrow. I then went back to warehouse with my receipt in my hand and asked for my refund. The guy asked what was wrong and I explained to him the situation. I stated if they canât get me my correct mattress out by tomorrow, I want my money back and I will take my money elsewhere. The guy whoâs name started with the letter âAâ call the area manager who had no idea what was going on because Paul never informed him even after Paul told me that he made the call. At first the area manager said it wouldnât be until next week before they could get the correct mattress delivered. I said well in that case I want my money back today and next week they could come get this mattress that I did not order. He said to give him a coupe minutes and let him make some calls and move some pieces around to see if he could make this happen. He called back about 10 minutes later stating he would have the correct mattress out tomorrow. In the endâ¦.. that following day the contracted delivery company came out an swapped the incorrect mattress for the correct mattress. Since receiving my mattress, I am happy with it. I wish things would have been smoother. I hate that the only time you get quick service is when a person acts a fool or threaten to take their business elsewhere. The moment I called and told them the order was wrong they should have just said âwe apologize for the inconvenience and will get you the correct mattress out tomorrow.â
My husband and I are returning customers and are so happy after working with Ali! He was honest and super helpful in our process to find a new bed.
Strongly recommended. Ali did a fantastic job. I found him extremely knowledgeable, sensitive to my concerns, patient and enterprising. What a delight in times when the quality of services is not good.
Ali you the man!! Thank you so much for your help!
