Mattress Warehouse of Sterling - Triple Seven Road

Okay prices. 3 sales staff gave 3 different quotes on the same mattress.

Surrender was extremely helpful, and patient explaining the various options to me. No hard sell...just very interested in what my needs were. Would highly recommend.

We had such a great experience with Surender- he was so kind and patient with me while buying my first mattress! He was transparent about pricing and did everything f he could to make sure I was receiving the best care! Only ask for him, he is fantastic!!!!!

Best mattress

Visited the store today, were received by Mr Khan, who was very professional and helpful. Helped us find the perfect mattress and pillows. He let us use the beds which helped us decide the right mattress. It's was a lovely experience.

Worked with Josh to get our new mattress. Great guy, was patient with us and helped explain the different mattresses and ultimately pick the best mattress we ever owned. Highly recommend this specific store!

Good selection in all price ranges and the sales person did a nice job of guiding us to mattresses that best met our needs and price ranges without being pushy.

This should be a 5 star review HOWEVER because of the lies and trickery of the sales associate Manish, I am experiencing a nightmare that still continues! We tried to sleep on the mattress the first night and have not touched it since then as it causes us back pain. We currently sleep in the guest bedroom while we try to resolve our issue…. and no one from Mattress Warehouse is calling us back! Three years ago we bought a mattress from Mattress Warehouse that we loved. Over time one side began to sag and we filed a warranty claim. Our claim was approved and we received a certificate to apply towards a new mattress. Up to this point we loved Mattress Warehouse ….then…. we met Manish, the sales associate at Sterling, VA store. When we went to select our new mattress we told him that we loved our Serta foam mattress we had and we wanted to get a replacement mattress. He took us to a mattress that he claimed “was just liked ours”. We eventually settled on one “just like ours” except it was one level up, as he put it. We even paid more money to get the next level up mattress, hopeful it would last longer. Please understand that we have a new baby that was hungry and we didn’t have much time to spend looking at mattresses. As soon as the mattress arrived and we were able to compare the new mattress with the old one we realized they were completely different. The mattress we loved was a foam Serta mattress and the new mattress was a Hybrid. We immediately called Manish asking for an explanation and wanting to make an exchange. Now each time we talk Manish he gives us a different story or excuse. We called customer service, the district manager, the store manager and no one is calling us back. Now we come to find out that the sterling store doesn’t even sell foam Serta mattresses…. only Hybrid….. I feel that I have been tricked, taken advantage of and the worst part is I don’t have a mattress to sleep on. Now we wait to see if anyone will call me back… and if this issue will ever be resolved. They will say anything to get you to spend money but as soon as you make a purchase… you are on your own…. Buyer Beware

Josh was so accommodating during our transaction. If you want a transaction that is no stress, no pressure andno hassle this is is the store for you. We planned on shopping around...but after our experience, we immediately purchased it.

Come in and see Josh. He will take care of you! Superior product and service!

Mattress warehouse is the best mattress shop out of all the mattress shops on route 7. My wife and I got great assistance from Josh. We’ll be back for all our matress needs

Josh is great gave me several options to choose from and is very knowledgeable about the products cannot wait to get my new mattress!!!!!

Josh was so knowledgeable about sleep and super knowledgeable about the products! Professional and proficient! I highly recommend going to see him when you’re looking for quality service and a quality mattress!

Munish was knowledgeable, prompt, and helpful in picking out the right mattress!

The sales rep Abul will not sell you anything that is not in your best interest. He is very knowledgeable and cares about your health. Service is friendly. Savi was helpful also.

Kumar gives a great deal.

Very good experience at this mattress location. The salesman Kumar showed me what I asked about and helped me to find what I needed. Excellent service.

Great price. Kumar was very helpful.

great location, friendly staff. Abul was great to work with. he was knowledgeable

I visited the store today just to look around. I was greeted by Youssef and Abul. They both were very helpful and provided me all the help and guidance I needed to get a good mattress. I ended up deciding on a queen mattress set within minutes. Both of them have a greast sense of dedication to customer satisfaction. I would recommend this store if you are looking for a mattress !

I came back here with my mom to purchase a new mattress and to replace an old one. Mohammad was extremely pleasant and extremely helpful in finding us an excellent deal. Whenever he was uncertain on something, Mohammad was very thourough in checking with other branches to make sure he was giving us the best deal possible.

Excellen experience with Yusuf and Monty! They helped us pick out a great mattress for our new home!

Great customer service! Mr. Don helped us to choose the perfect matresss.

We had an excellent experience with Monty at this store. Mattresses have become complicated structures and it is very difficult to compare the differences among them. We visited a few stores in the hopes of learning what we could from the sales person so we could make an educated decision for ourselves. Our search ended with Monty at Mattress Warehouse. We stopped in midweek and it was not very busy so I would recommend doing this if you can. We spent nearly 4 hours with Monty and I can say we learned everything we needed to know about selecting the right mattress for ourselves. Monty is a wealth of knowledge about mattress technology and the biological science of sleep. He did not steer us to any particular mattress. He educated us and we made the best decision for ourselves. Now the other important factor is price. Mattresses can be quite expensive and we had to buy two mattresses and the accessories that went with them (bases, box sets etc). We had researched prices and we had a good idea of what a good price would be. Monty worked with us and our budget to bundle all possible discounts since we were buying several items. Needless to say we were very happy with the final price. I recommend you do some research on price and then stop buy to see Monty and learn what mattress is right for you.

Monty was awesome! We really appreciated the fact that he did not pressure us into buying a mattress, but helped us to make an informed decision on what was best for us. He was knowledgeable about the products and very friendly. We ended up buying two mattresses! Highly recommend! :)

I worked with Munish this weekend at Mattress Warehouse. He informed me on the difference between the different brands and the models. He also (which is my pet peeve), did not push the sales too hard. He allowed me to take the info and do my due diligence. I would definitely recommend seeing Munish for your mattress needs.

We had a stress free experience shopping for a mattress today. The sales staff was professional, friendly, and we didn’t feel rushed or manipulated. We highly recommend this location.

Excellent service, Manny is a fantastic salesman

Monty is the salesman of the year !! I dont think we would have bought a mattress today if it wasn't for Monty.

I went in to purchase a split queen box spring and frame on Monday and everything was delivered in good order on Saturday. The price was good and all folks involved were very professional.

Monty is fantastic! Customer service at its best! He was kind, patient and truly concerned that I was choosing the right mattress! Thanks Monty!

Do not do business with this place. A total scam. I was told by Ehab that I had to put down a deposit to get the sale they were offering. I went back a couple days later and he tried to up sale me when I realized what he was doing I told him I didn’t want to deal with him or his company and I wanted my deposit back. I was told it would take 7-10 days it’s been 14 days and still I have not received the deposit back. I called and spoke to Ian who said he would call me back in an hour and that was three days ago. This place is a total scam and the worst prices and services.

Monty was excellent! Purchased a mattress set last Monday, Labor Day. He helped me remember the mattress brand i bought from the same company at a different location several years ago! His expertise, knowledge, and personality made my buying experience a breeze! He was not pushy at all and never tried to persuade me to buy a more expensive brand or mattress. He even arranged so I can get my mattress delivered soon! Thank you for the sale and guidance Monte! Highly recommended to all!

We were in the Cascade area and decided to stop into Mattress Warehouse just to browse mattress. When we met Monty the sales manager and he began showing us their great selections, and we decided to purchase a mattress for my son. We experienced the best customer service and he was extremely knowledgeable and helpful. We will definitely be back again.

I walked in on Labor Day Weekend 2018 to take advantage of the mattress sale. I needed a new mattress for my teenager. I had done some research so I already had an idea of what I wanted. I told Ehab that I wanted a full sized mattress in a brand I recognized (Sealy or Serta) and I didn’t want to spend more than 0. He marched me right back to a Serta mattress in my price range. He fully explained the delivery charge & mattress removal charge, so there were no surprise fees. I walked in that store bracing myself for a strong sales pitch & uncharges, instead Ehab listened to exactly what I wanted & made the experience quick & painless. I highly recommend this store. Great service you can trust!

Ehab - Manager was most concerned about finding spouse and I a mattress that would fit us both perfectly. Did a very cool lay down computerized analysis and brought us to the mattresses that matched us both. Outstanding service and support. Fitted us for supportive pillows as well. Heavenly sleeping on purchased Sealy Posturepedic ( Balboa Island). One stop shop for heavy duty railing, foundation, mattress, mattress pad and pillows. Excellent pricing to boot!

recently purchased a bed here and the help and service were above and beyond . Monty is very helpful .

Ehab was great, he got me the deal that i wanted, sevice was great

We found the perfect mattress for our son with a price match beating a competitor's price and received a better quality mattress. Excellent customer service!

Ehab is great, he answered every possible questions we could think of about buying a mattress. He thoroughly explained us in detail and we finally got what we were looking for. Monty helped us too and gave a great deal on Labor day! Overall the experience was very nice!

Monty was greet. Very friendly and helpful.

The staff here are incredibly knowledgeable and well versed in every brand and technology available on the floor. They made the decision easy to purchase from them and be confident that the right decision was made. Can't recommend enough.

Great customer service!

Great experience buying a mattress here! Ordered a mattress online and didn’t like it, came here and they helped me figure out exactly what I needed. Should have just come here first!

Great experience and knowledge. Ehab is one of the most knowledgeable sales representative I ever met. Not only he analyzed my sleep patern and habits but also made great recomendations based on my preferences. Ehab personality is amazing and he easily answered all my questions making me feel very comfortable and welcomed during my visit. Thank you very much.

My wife and I had a great experience here. We felt like we were getting a great bang for our buck, and that the salesperson knew what he was talking about. He didn't try hard to get us to break our budgeted amount, but instead found us a mattress we were looking forward to purchasing.

Thanks monty for the service and for taking the time educating us about the products ....pleased customer.

This location just opened 2 weeks ago. Very clean store and friendly knowledgeable staff, especially Ehab, he was very patient and took the time to answer all of our questions. They even have the "Bed Match" technology which it detects the best bed to match your sleeping pattern and firmness.

Overall fantastic experience. The salesperson who took care of me was caring and attentive. He took the time to ensure I was matched with the best mattress for me. The delivery was quick and the delivery men were very professional. My new mattress is extremely comfortable and provides me with a great night’s sleep every night. I highly recommend Mattress Warehouse.

I walked in on a whim, just to look around. Monty was very helpful and knowledgeable, and he helped me choose a great mattress at a great price!

I have to tell you that EHAB and MONTY are exceptional! The time and patience they have shown are amazing, explained all the bed options they have in store according to the firmness I liked. Another amazing thing, there is a BED MATCH technology in the store which shows the bed type you need. And guess what? After I tested multiple beds and choose one that I liked it was the one on the list provided by the BED MATCH technology. I could not believe it! It is very important for you to use this, it will help you choosing the right bed for you and your respective partner. Again EHAB and MONTY took their time and answer all my questions and worked with me within the allowed budget. I strongly recommend this location since they are more than qualified to sell mattress.

Monty was very knowledgeable and thourough with his explanation of the various mattress options. Overall great experience and service.

Monte was an exceedingly charming and helpful salesperson. He was very knowledgeable about which mattresses would work best for and explained why I preferred one mattress over the other. He did a good job juggling us and two other potential customers. Everything was very clean and very quick. I highly recommend this Mattress Warehouse to anyone who wants a pleasant and quick mattress buying experience.

We needed a new mattress and decided to check this place out. Great experience overall! Ehab was very friendly without being pushy, and was great explaining everything about the mattresses. There was a cool computer program that measured how we laid on a bed, and made recommendations based on that. It helps narrow down the right beds quickly, which was really neat. Ahab was very helpful with suggestions and questions to decide which bed was right for us. There is also an easy exchange within 90 days if its not working out after all. Ehab also made sure to look for whatever discounts he could apply to help us out! Eagerly awaiting our delivery of our new mattress!

Great customer service. Very knowledgeable sales staff. They really took their time to answer all of our questions.

We walked in just to see mattresses and then Monty helped us find a really great one! He let us know about the warranty and also how to ensure the mattress really lasts well. He was super friendly and not at all pushy. 10/10 would recommend !

Monty helped us find great options for king size mattress. He was very knowledgeable, helpful and courteous . Highly recommended

We had a great experience at this Mattress Warehouse location. Ehab helped us find the best mattress for us, and we ended up with one better than we ever expected. He even tossed in some discounts and had a knack for entertaining our kid while we shopped. I highly recommend this location!

We were assisted by Surender Bhatia, and he was incredibly helpful in finding the mattress that fit our needs and our budget. He even handed us the right tester pillows out of the selection they had, which were incredibly comfortable. I'm also pleased to report they are 100% on their promise of price matching. Mattress purchases can be very intimidating because of the price points of the nicer ones, but he made us feel like we've gotten a good deal for the value. 10/10, would definitely recommend.