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Mattress Warehouse of Springfield - Old Keene Mill

Approximately 22.7 Miles from your location
8414 Old Keene Mill Rd
#12b
Springfield, VA 22152
(703) 866-7066

Opens next at 11:00 am on Tuesday

4.76

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Store Hours

OpenClosed
Sunday11:00 am6:00 pm
Monday11:00 am8:00 pm
Tuesday11:00 am8:00 pm
Wednesday11:00 am8:00 pm
Thursday11:00 am8:00 pm
Friday11:00 am8:00 pm
Saturday10:00 am8:00 pm

Location Description

At Mattress Warehouse, it’s our biggest mission to provide you with a tranquil buying experience and a better night’s sleep. Our Springfield, Virginia – Old Keene Mill staff is knowledgeable about all our mattresses and sleep products, to help ensure you make the best decision to improve your sleeping experience.

Mattress Warehouse of Springfield, Virginia – Old Keene Mill offers a large selection of quality name brand mattresses and sleep products. Try bedMATCH® today to help you find the perfect bed for you. We are conveniently located on 8414 C Old Keene Mill Road within the Old Keene Mill Shopping Center near Starbucks.

Nearby Stores and Restaurants:

BGR The Burger Joint, Golden Nail Salon, Monty’s Steakhouse, Austin Grill, Tiyaki Grill, Whole Foods Market

Nearby Neighborhoods:

Westview Hills, Keene Mill Heights

Brands sold at Mattress Warehouse of Springfield, Virginia – Old Keene Mill:

AireloomBedgearCheswick ManorComfort EssentialsKingsdownMattress 2.0NectarRoyalSealySertaSomosbedsStearns & FosterTempur-Pedic

Warranty & Return Policy

All warranties on bedding sold by Mattress Warehouse are through the individual manufacturers.

Delivery Information

All items sold by Mattress Warehouse are available for shipping or in-store pickup.


Frequently Asked Questions

Does Mattress Warehouse offer delivery?

Yes, Mattress Warehouse offers White Glove Delivery for qualifying purchases. We can also ship items for you to pick up at any store, or directly to your house. Delivery fees may apply.

Can Mattress Warehouse take away my old mattress and box springs?

Yes, Mattress Warehouse can take away your old mattress and box springs. There is a $14.99 removal fee per item removed.

What mattresses are on sale at Mattress Warehouse?

Mattress Warehouse has different sales going on throughout the year. To see what’s available as part of the current sale, visit https://sleephappens.com/collections/specials-and-sales.

What is bedMATCH® and how does it work at Mattress Warehouse?

bedMATCH® is Mattress Warehouse’s patented diagnostic sleep system that does what its competition cannot — it makes scientific recommendations on the best mattress specifically for you. Through advanced technology, the bedMATCH® system uses 18 statistical measurements and thousands of scientific calculations to determine the best mattress for not only your body type but for your sleep preferences and needs.

What if I don’t like my new mattress? What is Mattress Warehouse’s cancellation and return policy?

If you are not satisfied with your original mattress after 30 days of use, contact Mattress Warehouse to begin the process for your one-time comfort You can test out your mattress for up to one year before deciding whether you want to keep your original selection or utilize the comfort exchange program. If you use the Comfort Guarantee program, you will receive a 100 percent credit of the original purchase price to be applied toward the current ticketed price of the replacement mattress. You will be responsible for any difference above and beyond the amount of your credit once you make your mattress exchange. Certain fees apply.

If you need to cancel your order for any reason, you may do so within 24 hours with no penalty. If, after 24 hours from the time of your order, products have been shipped, but not yet arrived at your home, Mattress Warehouse reserves the right to assess both a 20 percent restocking fee and any freight charges that were incurred in shipping your order.

Mattress Sale

Visit our Mattress Warehouse of Springfield - Old Keene Mill store to shop all ongoing mattress sales! Our mattress sales ensure all customers receive their perfect mattress at the right price.

Not ready to visit us in-store? Shop all of our current mattress sales online today!

Customer Service

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Reviewed by Jon Navas on
5
This was one of the easiest mattress purchase I've experienced. Gulia was very helpful, informative, and better yet...Honest!! She explained all the choices I had made my decision easy with no pressure whatsoever. All the information was given to me to make a decision and she made the process easy and quick. Even received my mattress within 2 day! Extra points for following COVID social distancing guidelines! Thank you Gulia!
Reviewed by Jacob Thomas on
5
Gulia gets the highest rating in customer service, very professional and responsive communication. The original mattress we received had a defect, but the issue was resolved in under a week with a new mattress delivered. She consistently followed-up to ensure everything was taken care of. Truly made our mattress shopping experience a great one.
Reviewed by Richard G on
5
Excellent and very professional
Reviewed by Crystal LaJoye on
5
Great experience purchasing a mattress here. We came in with no idea of what kind of mattress we wanted. Marshall had us complete a computer quiz and lie down on a mattress for some sort of scan and it told us what type of mattress would be a good match. This was extremely helpful in giving us a place to start. It turned out to be accurate. I appreciated that Marshall steered us to our matches without taking us to the most expensive ones first. We took our time with zero pressure and settled on the right one for us. Definitely recommend.
Reviewed by yana mazhnikova on
5
Thank you, Mattress Warehouse! We are very happy with our mattress! Absolutely wonderful! My 3 years just lived it! Gulia, was just incredible, she was very nice, very professional and made sure we get what we wanted and needed! Gave us the best deal as well!! Thank you!!
Reviewed by Aych Ghirmisso on
5
I was helped by very professional and thoughtful Gulia, who showed me all the options and explained in detail.
Reviewed by Ramsey, E on
5
Gulia helped me find the mattress of my dreams and she was able to explain exactly how it was made and what kind of mattress best suits me! Exceptional service and I left the store as happy as can be!
Reviewed by Hellen Jinkins on
5
A+. A wonderful experience with Gulia D! Excellent customer service from Gulia from Old Keene Mill rd location! The lady was amazing, no hassle got me exactly what I wanted for my fathers room. She was very attentive and actively listened to concern and comments . They have a good selection of mattresses, pillows & protectors. Great price, quick delivery. The delivery was on time and the guys were clean and did not make a mess. Great place to buy a new mattress . If you go there ask for Gulia. Thank you for your help Gulia !
Reviewed by Bill Schmidt on
5
Our sales representative, Gulia, was extremely knowledgeable, experienced, and pleasant to work with. We felt that she knew exactly what we needed, and we are very satisfied with our purchase. We never knew that buying a mattress could be such a pleasant experience!
Reviewed by Rob Dee on
5
Gulia was great ! Need a mattress ? Go to Old Keene Mill location and see Ms Gulia. I came back to this location - twice. Awesome customer service!
Reviewed by James M on
5
GULIA- Best and most Knowledgeable Saleswomen Ever! She is at the Old Keene Mill location in Springfield, VA. Bed from Heaven - TEMPUR- PEDIC BREEZE. Appreciate the sale price with a few extras thrown in over President day ! Great customer service! Thank you Gulia !
Reviewed by Jackie Reyes Rivas on
5
Marshall Verses was super kind! Showed us around the store and encouraged us to test the beds out to figure out which one was best for us. He made the process very smooth and made the picking process super easy! Will gladly come back just to chit chat with Marshall
Reviewed by Josh Unal on
5
Anybody who's been checking the reviews of Mattress Warehouse on Old Keen Mill Road, will come across with a name, Gulia, of whom me and my wife met last week, while we were trying to buy "the best mattress" for our guest bedroom. Well, we all know that this is a very painful process since there are hundreds of options on the market. Until we met with Gulia, we had been in 9 different mattress locations including but not limited to Macy's, Nectar, Mattress Land and Mattress Warehouse of Fairfax and Kingstown. Our initial plan was getting a PURPLE but had an open mind for Saatva Hybrid, Serta and Sealy considering their affordable pricing options. After a 5 hour trip from one shop to another, we decided to have a final stop at Mattress Warehouse of Springfield on Old Keen Mill Road and met the store manager Gulia. Obvious from the name we're Turkish Americans and when Gulia greeted us in Turkish (with a slight accent) we were so surprised. Learned that she was from Kazakhstan we were in awe to learn that she was fluent in 3 other languages. Despite the late hour (it was around 5.00 pm) she let us try at least 7 brands in her showroom. Well, maybe we over stayed her hospitality but spent a minimum of 20 minutes on each of those brands we were considering to buy, listening Gulia's technical and detailed explanations for each. She was so helpful with these information and had us FINALLY choose the mattress we were meant to get. A TEMPUR-PEDIC.Gulia as well as the company system were so practical that it took only a few minutes to finalize purchase and paperwork, and setting the delivery date. Delivery was done as promised on Saturday but the rotating frame we ordered didn't fit in our existing base, which meant a return and refund. I didn't even need to reach out to Gulia. She reached at me by Monday morning and confirmed my return and refund.The easiness of the whole process and professionalism of Gulia is beyond any comprehension. Not only we finally bought our dream mattress, we also made a good friend that we wave at, each time we stop by the Starbucks next to her place. Spasibo Bolshoi Gulia.
Reviewed by Sara Hudson on
5
My fiance and I went shopping here to buy the first mattress for our apartment, and I am soooo glad we came here. Gulia is one of the nicest, most thoughtful, and helpful saleswoman I've ever met. She knew we were on a budget, and directed us to the best quality mattresses that were reasonably priced. Since it was our first time buying a mattress, we were a little unsure about what to look for and what we needed. Gulia really made everything feel less intimidating, and we walked out feeling like we got an incredible deal! If you come to this Mattress Warehouse, 100% ask for Gulia!
Reviewed by Wondwosen Mewagn on
5
Miss Gulia is a very nice manager, I am very happy with her service and kindness. Thank you
Reviewed by Elena Markova on
5
My husband and I was shopping for a new bed and worked with Gulia to find the perfect mattress for us. Gulia was extremely friendly and professional. She’s fantastic, knowledgeable, extremely pleasant !I will highly recommend this store and Gulia to all my friends and family !
Reviewed by Nikki Bouchard on
5
Mathew was very helpful and knowledgeable. He wasn’t pushy in buying a mattress today.
Reviewed by John P on
5
Extremely knowledgeable and lovely lady. Gulia was very nice and patient.She helped me in every way possible to get mattress within 48 hours. Fantastic service !
Reviewed by Perry The PlatesAndPirates on
5
Anybody who's been checking the reviews of Mattress Warehouse on Old Keen Mill Road, will come across with a name, Gulia, of whom me and my wife met last week, while we were trying to buy "the best mattress" for our guest bedroom. Well, we all know that this is a very painful process since there are hundreds of options on the market. Until we met with Gulia, we had been in 9 different mattress locations including but not limited to Macy's, Nectar, Mattress Land and Mattress Warehouse of Fairfax and Kingstown. Our initial plan was getting a PURPLE but had an open mind for Saatva Hybrid, Serta and Sealy considering their affordable pricing options. After a 5 hour trip from one shop to another, we decided to have a final stop at Mattress Warehouse of Springfield on Old Keen Mill Road and met the store manager Gulia. Obvious from the name we're Turkish Americans and when Gulia greeted us in Turkish (with a slight accent) we were so surprised. Learned that she was from Kazakhstan we were in awe to learn that she was fluent in 3 other languages. Despite the late hour (it was around 5.00 pm) she let us try at least 7 brands in her showroom. Well, maybe we over stayed her hospitality but spent a minimum of 20 minutes on each of those brands we were considering to buy, listening Gulia's technical and detailed explanations for each. She was so helpful with these information and had us FINALLY choose the mattress we were meant to get. A TEMPUR-PEDIC.Gulia as well as the company system were so practical that it took only a few minutes to finalize purchase and paperwork, and setting the delivery date. Delivery was done as promised on Saturday but the rotating frame we ordered didn't fit in our existing base, which meant a return and refund. I didn't even need to reach out to Gulia. She reached at me by Monday morning and confirmed my return and refund.The easiness of the whole process and professionalism of Gulia is beyond any comprehension. Not only we finally bought our dream mattress, we also made a good friend that we wave at, each time we stop by the Starbucks next to her place. Spasibo Bolshoi Gulia.
Reviewed by Mike L on
5
Ms. Gulia was a great saleswomen and knowledgeable about her products. She took care of our entire family and looked talked specifically to the children whom we were buying mattresses for. Great experience! Great store, great sales people, great customer service! I will highly recommend this store to my friends and family and to anyone who asks. Thanks Ms.Gulia.
Reviewed by Jorge Lake on
4
Reviewed by Rosa M on
5
My husband and i purchased a Tempurpedic mattress from this location, from Gulia. She was patient and professional with my husband and i. Gulia provided excellent customer service. She was quick and knowledgeable of the product.So grateful to her!
Reviewed by Young Pak on
5
Nice store, Nice people. Will come back.
Reviewed by TOM L on
5
My wife and i were looking to replace our 19 years old mattress.Sales people explained all the various options available - from to hybrid. They were patient and we didn't feel any pressure to make a purchase. We settled on a hybrid mattress with an adjustable base. Highly recommend this location.
Reviewed by Rebecca Shrewsbury on
1
Someone from this store used my husband’s name to make a fraudulent review. The one time we tried to get a mattress from here there was a note on the door saying “be back in 15 minutes,” and it was up for more than that; it was up till the store closed. There was a pic posted to the reviews on this store, and someone took it down. And then they created a fake account in my husband’s name to leave a 5-star review. Don’t trust these reviews.
Reviewed by max on
5
Excellent and quick service. First time buying a mattress and couldn’t have been a better experience thanks to Marshall Veres.
Reviewed by Yaquelin Reyes Rivas on
5
Marshall Verses was super kind! Showed us around the store and encouraged us to test the beds out to figure out which one was best for us. He made the process very smooth and made the picking process super easy! Will gladly come back just to chit chat with Marshall
Reviewed by JOHN T on
5
Just purchased a new mattress from Gulia. Gulia (the store manager )made buying a mattress easy. She was great ! She was very patient with me in terms of selecting the best one for my situation. I ended up getting the one that i wanted and i am very happy with my choice! I found the perfect mattress. If you shop here, ask for Gulia.
Reviewed by Justin Kimbler on
5
I recently was searching for the cheapest twin boxes and I found them here in this location. Got cheapest most cheapest 2- twin boxes and satisfied with my purchase. Thank you all for your help!
Reviewed by James Washburn on
5
2nd purchase form the Sales Representatives at this store. Both sales experiences were very professional -and most important -NO BAIT and SWITCH routine! Additionally the delivery teams did a great job too!!
Reviewed by Ann Taylor on
5
Thank you Gulia! Great customer service.
Reviewed by Jim Jonson on
5
Great store, great store manager Gulia. Go and see her , she will help you ! Great customer service !
Reviewed by Natasha Ivankova on
5
Super clean nice store, great deals. They also have all the brands and selections, bed match technology, product I purchased was - Kingsdown Seahaven mattress . Quality of the bed is also great . Finally I am sleeping good. Great shopping experience, good customer service! Thank you Gulia!
Reviewed by Tom G on
5
Would highly recommend this location and Gulia. We went to this location with my girlfriend and they ran a test to see which firmness was best for us. The results were right on because each bed we tested after that was better than the next . Gulia who helped us was super helpful and worked with me on price. Our selection was a Kingsdown mattress and we love it. Gulia was great ! Store was nice and clean as well! Great customer service !
Reviewed by Nell Shelley on
5
Had a wonderful experience today. No pressure, excellent advice. Thank you Guila!
Reviewed by Patrick Reynolds on
5
Marshall and Guila were very helpful and got us a great deal on our new bed!
Reviewed by Rob Delaney on
5
I would highly recommend Mattress Warehouse of Springfield! More importantly, I would recommend that you work with Gulia – she’s fantastic! She is knowledgeable, extremely pleasant, courteous, & professional.We were given the space that we needed to test some mattresses out – Gulia was a pro & knew when to step in to give us additional information. After several tests we picked a mattress & can’t wait until it get’s delivered!
Reviewed by Ashley Delaney on
5
Buying a mattress can be stressful. My husband and I walked into mattress warehouse with low expectations. We expected to be greeted like you would at a car dealership with someone always hovering around you. Our expectations were wrong. When we walked into the store we were greeted by Gulia. She was an incredible mattress representative to work with. She allowed us to browse the store and gave us only pertinent information and added no fluff. After picking the mattress we wanted, Gulia ensured that our needs were met. We left the store feeling fully confident that we not only made the right choice for our mattress but also that we made the right choice for purchasing it from this store. Thank you so much Gulia.
Reviewed by E l Peters on
5
Gulia was incredibly friendly, helpful and knowledgeable about each mattress and type. She helped me find the perfect mattress. She also had so much patience while helping me and answering any questions I had. Outstanding service. I will continue to use Mattress Warehouse OLD KEENE MILL location with GULIA for all our purchases. Gulia has provided me the best customer service I could possibly ever ask for!
Reviewed by William torruellas on
5
Sales person provided excellent service
Reviewed by ADIB Saleh on
5
Good fast service
Reviewed by Neil K on
5
I came in to this store just to look and left with the mattress and the adjustable base! Store manager Gulia was amazing. Very polite, very courteous and knowledgeable. The mattress is fantastic as well !Great customer service!
Reviewed by Helena Avedissian on
5
Had a great experience and ended up getting a Stearns and Foster mattress. Gulia was extremely knowledgeable with answering all my questions and helping me find the perfect fit! I would highly recommend you ask her to assist you!
Reviewed by Andrew Gills on
5
Great place to buy a bed, ask for Gulia. She is great . Thank you Gulia for your great service !
Reviewed by George Dimossio on
5
Great customer service ! Thank you Gulia for your help. We definitely will comeback here again.
Reviewed by Tom on
5
Husam helped me find a matress and box spring at a very good price. He was patient and knowledgeable.
Reviewed by Young Kim on
5
Great customer service, nice store, nice selections! Yesterday I purchased a new mattress from this store and I am very happy withy my visit. Gulia was very kind, helpful and honest sales person! Thank you Gulia for your help! I will recommend this store to my friends and family. Thank you mattress warehouse !
Reviewed by Harriet Johnson on
5
Husam and Gulia we're absolutely awesome!! I came in looking for a mattress topper and saw Husam he put me on Bedmatch which is a machine they use that actually tests you for the correct mattress that was designed by sleep doctors, after trying out the mattresses the Bedmatch suggested Husam said why don't you go ahead with this Serta idirections instead of the Topper you deserve a good night sleep and if you still don't feel like it's the correct mattress you still have a trial period plus a one year price Guarantee!! And what do you know!! I walked out with a brand new Mattress set from the greatest people and the best and most honest retailer ever!!
Reviewed by Linda MC on
5
We were so thankful for the customer service care we received from Gulia. She is professional, friendly , knowledgeable and amazing lady in this store. Highly recommend this store and Gulia to my friends and family. Thank you Gulia.
Reviewed by Lisa Bowers on
5

Reviewed by Julia Amorova on
5
Great store, great deals , great customer service! Awesome people !
Reviewed by Emergency Plan1 on
5
I recently visited the Mattress Warehouse on Old Keene Mill in West Springfield. I was amazed at the professionalism and honesty of Ms. Gulia. Transparent, honest and knows her mattresses! I’ll go back soon for an additional purchase.
Reviewed by Jennifer S on
5
We purchased our new mattress from this location and very happy with the customer service we have received . Very kind , nice professional lady helps us . Thank you for your help Gulia and for the good deals.I definitely recommend this store to myFamily and friends. Thank you again Gulia .
Reviewed by Joseph Fontana on
5
We were very pleased with Gulia's service. She is professional, knowledgeable, and helpful. She even tied the mattress to the roof of our car. We will definitely go back to mattress warehouse for our next mattress purchase.
Reviewed by J Rjohn on
5
We came to this location and Gulia helped us . Nice store , nice people , good deals . Just got delivered my Tempurpedic set with adjustable base and we are really enjoying them . Thank you ms. Gulia for your help and for the great deals !
Reviewed by Daniel Manso on
5
Was helped by Gulia and received great customer service and a deal on my new mattresses. She did a great job working the numbers to keep me under my budget while ensuring I still got the mattresses I wanted. I am incredibly happy with the service and the deal I got. I will definitely be coming back to this location in the future and recommend Gulia to all interested in receiving a great deal along with great customer service.Daniel
Reviewed by Rosario B on
5
Absolutely one of the best stores around ! Great customer service. Gulia was very nice ! The process was simple , easy and fairly priced ! I definitely will be back to you again.
Reviewed by Ron F on
5
I puchased from this store today and the service I received from Gulia was great. She is the best, professional, knowledgeable, very nice lady.Thank you Gulia for your help! Definitely will recommend to my friends and family.
Reviewed by Pete Keough on
5
The Mattress Warehouse on old Keene Mill is excellent. We were so thankful for the excellent customer care we received from Gulia...she was so knowledgeable and amazing! Great products, people and service!
Reviewed by Williams Castro on
5
We ordered a mattress and box spring. They a good selection, reasonable prices and the customer service was excellent.
Reviewed by Catherine H on
5
Gulia helped me and was awesome. Great deals, great customer service ever. Gulia was awesome . She helped me to find a new bed under my budget and I got the best service ever. My new mattress got delivered on time and i love the feel of the matresss. Thank you MW of Old Keene Mill in Springfield VA!
Reviewed by Richard Shillong on
5
A friend of mine recommended me if I ever needed a mattress to go and see Gulia at Mattress Warehouse at Old Keene Mill Road and must I say I was certainly not disappointed. I highly recommend for those who are shopping for a mattress to go and ask for Gulia at Mattress Warehouse.
Reviewed by Katerina Petrov on
5
We had an amazing experience with Gulia. Great customer service, very friendly and personable, offered us many good suggestions and tips, showed all sales and even helped with loading the mattress onto the top of our SUV. Thank you!
Reviewed by J Adams on
5
Ask for GULIA , she is great .
Reviewed by Ricky Olson on
5
My girlfriend and I appreciate the help we got from Gulia. Very professional and knowledgeable, not pushy at all. She took her time and she introduced us to the Bed Match technology. We were able to purchase a mattress that fits our needs and budget very easily . Excellent customer service. Thank you Gulia. We highly recommend this store to everyone. Great customer service !
Reviewed by Keven Gambold on
5
Wonderful
Reviewed by cynthia martin on
5
Great service from beginning through delivery. Ed at Keene Mill store was terrific!
Reviewed by Richard Castrop on
5
Great price, great service, no hassles. Thanks Gulia!
Reviewed by Ann Armstrong on
5
If you need a bed go and ask for Gulia at 8414 Old Keene Mill road next to Whole Foods . She is great. I purchased a full-set before and recently came back for a queen set. Both times she was extremely helpful and kind to me . Great customer service.
Reviewed by C Serrano on
5
Great service , great deals , manager Gulia was lifting and helping to put the items in my truck . Awesome job. Will come back again !
Reviewed by H Lavender on
5
GREAT STORE , GREAT DEALS , GREAT customer service from GULIA . She is the most knowledgeable & helpful person in that store . Ask for Gulia & she will help you out, she was so wonderful in helping me to select my beds with the adjustable bases. She gave me an amazing deal. Definitely will recommend to my friends and family. Thank you Gulia, you are the BEST !
Reviewed by Alex Cady on
5
Nothing but a positive experience. Told her I was on a budget and she found me the PERFECT bed and made me a price that worked for me. Really impressed with the customer service! Highly recommend Mattress Warehouse of Springfield!
Reviewed by Matthew Robinson on
1
When I entered the store I was greeted by Roy. I came with my wife and two kids looking for a budget bed. Being in the military i have to stay within my budget. I explained what I was looking for and how much I wanted to spend. But Roy kept pushing me to a 00 Serta bed for a 4 year old child. My wife and I found a bed in our budget. I think it was a Royal in the back of the store. So I told Roy this is the bed I wanted based on price. He commented to us that it was to cheap. When he made that comment I felt insulted, So we walked out.
Reviewed by nadia dorzhieva on
5
We were looking for a firm matress as my boyfriend had back pains from our 10+ years old matress. Guliya was very helpful. I liked how she is not a pushy sales person. We ended up buying tempur pedic firm matress and it made such a huge difference! Love it! Delivery was super quick as well. Great customer service! Would definitely recommend the store.
Reviewed by n strunk on
5
I came to the store and was unsure what I wanted, Gulia was so helpful and nice and made my shopping experience here easy and very fast.
Reviewed by Dmond Mathieu on
5
Roy provided excellent service and very knowledgeable. Highly recommended.
Reviewed by Alex B on
5
I received the best customer service from Gulia. She was great ! We purchased from her 1 king , 1 queen mattresses. She was very friendly , helpful and knowledgeable. Highly recommend this store and Gulia to my friends and family.
Reviewed by Bob D on
5
Nice store, great customer service. Gulia was wonderful.
Reviewed by MANISH Man on
5
I came with my wife and purchased a twin mattress for my kids. Great price and great professional customer service. Thank you for all your help Gulia.
Reviewed by Mona Reno on
5
Last week I had the pleasure of meeting Gullia, the manager of your store on Old Keene Mill Road in Springfield. She is the most intuitive person. Was able to help me decide on just the right bed frame for the bed I purchased a few years ago. She is so thoughtful and an amazing employee. You should be honored to have her as your manager. I have worked many years and it is rare that you find someone like her. Please give her the utmost praise for a job well done. She deserves it I will recommend that store to all my friends and co-workers. Sincerely. Mona Reno
Reviewed by John Flynn on
5
Fantastic customer service. Gulia was easy to work with and gave me a great deal on a new mattress.
Reviewed by Michelle Carr on
5
Marshall was very helpful and gave us the time and information in order to find the best bed for us.
Reviewed by Abby Clark on
5
Gulia was amazing! Our box spring broke and we really needed a new one quickly. She was very helpful and got us what we needed in no time. We really appreciate your help!
Reviewed by Fred Pickett on
5
Ask for Gulia. She is great !Polite , professional, knowledgeable, great person. Excellent customer service.
Reviewed by Rick McKeown on
5
Roy was great to work with, did the computerized Bed Match and explained all of our options. We would shop here again
Reviewed by Arlene Lechner on
5
Excellent customer service. We bought two mattresses from them and they worked with us on price and delivery! Very nice people!
Reviewed by Karen Westlake on
5
My husband and I worked with Roy to find the best mattress for us. Roy was very professional, knowledgeable, and friendly to work with. He was not pushy but did offer to match prices we found elsewhere. I highly recommend this store and this salesman.
Reviewed by Jeanette U on
5
Oh boy, oh boy, let me tell you a little about Roy. First off, I have never ever been bed shopping. Is it even called bed shopping? Or is it called mattress scouting? What about slumber seeking!?Obviously, I needed some help and that help was named Roy. Years of stiff necks and aching backs can tell you that I have only been graced with hand-me-downs- in short, I didn't know what I wanted or needed but Roy did.I walked in and like a knight in shining armor, Roy walked towards me with a gleam in his eye and and bed by his side (okay, there were a lot of beds, but you get it). I was in, down, up, and out all in a matter of 40 minutes with a bed on the way and a Roy by my side every step of the way. Best part? I could choose my preferred delivery date! What I am sayin' is that if you need a mattress, and you need customer service while getting that mattress - you need Roy!
Reviewed by Ana Aziz on
5
Gulia was great ! Wonderful customer service.Thank you for your help Gulia. Ana
Reviewed by Jane H on
5
Great customer service! Gulia was great, friendly, very knowledgeable, she made me feel like we have been friends forever. Because of this I felt total trust in what she told me about the products, pricing and quality of the mattresses. I wish all sales people were this honest and transparent. I definitely will recommend her to my family and friends. She is a real professional.
Reviewed by Jonathan Easley on
5
Awesome experience with Gulia! After another mattress store failed to deliver we went to Mattress Warehouse. Gulia was helpful, knowledgeable and worked with us to get a mattress in a timely manner, working with their computerized system and following up by phone with us to confirm delivery THE NEXT DAY (which after waiting for another company to NOT deliver a mattress for two weeks was an AWESOME upgrade). Great selection of mattresses and delivery you can rely on. The next time we need a mattress we will be back here.
Reviewed by Coskun Unal on
5

Anybody who's been checking the reviews of Mattress Warehouse on Old Keen Mill Road, will come across with a name, Gulia, of whom me and my wife met last week, while we were trying to buy "the best mattress" for our guest bedroom. Well, we all know that this is a very painful process since there are hundreds of options on the market. Until we met with Gulia, we had been in 9 different mattress locations including but not limited to Macy's, Nectar, Mattress Land and Mattress Warehouse of Fairfax and Kingstown. Our initial plan was getting a PURPLE but had an open mind for Saatva Hybrid, Serta and Sealy considering their affordable pricing options. After a 5 hour trip from one shop to another, we decided to have a final stop at Mattress Warehouse of Springfield on Old Keen Mill Road and met the store manager Gulia. Obvious from the name we're Turkish Americans and when Gulia greeted us in Turkish (with a slight accent) we were so surprised. Learned that she was from Kazakhstan we were in awe to learn that she was fluent in 3 other languages. Despite the late hour (it was around 5.00 pm) she let us try at least 7 brands in her showroom. Well, maybe we over stayed her hospitality but spent a minimum of 20 minutes on each of those brands we were considering to buy, listening Gulia's technical and detailed explanations for each. She was so helpful with these information and had us FINALLY choose the mattress we were meant to get. A TEMPUR-PEDIC.Gulia as well as the company system were so practical that it took only a few minutes to finalize purchase and paperwork, and setting the delivery date. Delivery was done as promised on Saturday but the rotating frame we ordered didn't fit in our existing base, which meant a return and refund. I didn't even need to reach out to Gulia. She reached at me by Monday morning and confirmed my return and refund.The easiness of the whole process and professionalism of Gulia is beyond any comprehension. Not only we finally bought our dream mattress, we also made a good friend that we wave at, each time we stop by the Starbucks next to her place. Spasibo Bolshoi Gulia.
Reviewed by Banner Chacon on
5

Reviewed by John Miller on
5

Great experience with Mattress Warehouse 8414 C Old Keene Mill Rd in Springfield Va. Gulia (Gulnara ) greated us with a smile. Then Gulia took us to the Bed Match to help us to find the best mattress for us. From the moment we walked in she made sure our visit was perfect, she answered all our questions and she showed us several mattresses , pillows and the bed protectors. After trying several beds we found the one we loved . We got the best Labor Day deals . She found the best mattres that fits our budget. We are extremely happy with our choice . Thank you GULIA for your help .Gulia is AWESOME!
Reviewed by Michele Bangert on
5

EDWARD- Best and most Knowledgeable Salesperson Ever! He is at the Old Keene Mill location in Springfield, VA. Bed from Heaven - TEMPUR-Cloud® Supreme Breeze. Appreciate the sale price with a few extras thrown in over Labor Day. Delivery and removal was seamless. Thank you!
Reviewed by Beth Hayre on
5

My experience at the Old Keene Mill Mattress Warehouse was miraculous. I had been diligent to stay in a meagre budget having just graduated. I met Gulia (the manager) an astounding Lady. She knows her business. I don't know if I love the bed or the price better. If there are Mattress Angels she's one.
Reviewed by Alexandra Terentio on
1

Uncomfortable and unprofessional. I came in the other day and was "helped" by Ed. He did not seem interested in helping me and gave a vibe that felt more obligatory than willing. I kept asking for prices on a lot of mattresses, purely to compare the types of mattress and the price range they fell in for my own knowledge, but he made a comment to me regarding if I could afford it or not, which was very unprofessional. He also made a comment on who I would be sleeping on it with, which made me feel very uncomfortable. I just walked out and feel that there needs to be something done with ED.
Reviewed by MIKE WEIS on
5

We purchased a new Hybrid queen set from this location in Old Keene Mill rd next to the Whole Foods market . Nice store, nice people , lady helped us her name was Gulia. Very kind , professional, knowledgeable nice lady, she was extremely helpful in our aspects of our search.We got the best deals and the comfortable mattress, we love our new mattress. Now I know that good night sleep is very important. We are very happy with our purchase from Mattress Warehouse and would highly recommend them!
Reviewed by Jordan Timity on
5

Reviewed by Olga Wasiak on
5

We got another queen set with the great deal and the great customer service . Thank you Gulia again for your help ... We went to mattress store in our area where is Whole Foods Market in 8414 C Old Keene Mill road in Springfield Virginia was by far one of the best purchase experiences we had. This store is very nice and clean and have all the brands and nice deals , we got our king size bed and the guest room mattress from Gulia . She was a very knowledgeable, friendly, professional, nice helpful lady . She gave us a good deals and we are fully satisfied, Gulia thank you very much for your help and for the good deals . She provided the great customer service ! Great prices. Great manager Gulia . We definitely will continue to return to this store. Excellent customer service! Go and ask for Gulia and she will help you.
Reviewed by Erin Philips on
5

Ask for Ed, he is great.
Reviewed by Fatus Catus on
1

Reviewed by Marc Cantu on
5

Knowledge, not pushy staff.
Reviewed by Walter Smith on
5

We had bought a mattress at this store six months ago after an exhaustive search to replace our sleep number bed. Finally settled here after a great experience and education on mattresses with Gulia. Prices were better than all the other stores we had stopped in. Such a great experience with Gulia that we stopped in yesterday to replace two other mattresses in our home.
Reviewed by Rebecca Tieche on
5

My experience with Mattress Warehouse on Okd Keene Mill Rd in Springfield, VA was by far one of the best purchase experiences I’ve had. The Assistant Manager Alex provided exemplary customer service! He respected our budget, and using the Bedmatch Diagnostic System, only showed us mattresses that were both best for our optimal sleep support and within our allocated budget. He educated us on the differences in composition of each option we tried. Further, he worked diligently to find ways to discount the final choices beyond my expectations. If you need a mattress, I can’t recommend starting your search at that store and ask for Alex!! OUTSTANDING!!
Reviewed by Eric Alberson on
5

We worked with Gulia. She was very kind and accommodating. We received a good deal on our mattress. She even compensated us for the deliverymen being 5 hours late due to a power outage from a thunderstorm.
Reviewed by Yanina Omorova on
5

Excellent customer service! Manager Gulia was very professional, friendly, helpful and knowledgeable about the products at the store. We bought a California King mattress and we are very happy with our purchase! Gulia also worked with our budget and gave us a good deal! Thank you so much for recommending the perfect mattress for us! I will definitely recommend this store to my family and friends!
Reviewed by Anne Kalletta on
5

Customer service is alive and well at Mattress Warehouse on Old Keene Mill Rd in Springfield. We had the pleasure of working with Gulia and Alex who were wonderful as well as very knowledgeable! We bought a mattress and more , were quite pleased. Everyone was successful!
Reviewed by Tiffany Dykiel on
5

My husband and I were just beginning our search for a new mattress. We stopped at Mattress Warehouse. The bedmatch technology is very cool. Our sales person, Gulia was awesome! She showed us all kinds of mattresses at various price points. We appreciated this bc we didn't feel like we were being forced into anything we didn't want. She was very knowledgeable of the sales and the brands. When we found a mattress we loved, the price was a bit high. Luckily, Gulia worked with us on the price, and we walked out with a brand new mattress and box! So happy with Gulia's customer service!
Reviewed by Aisha Kenney on
5

What amazing customer service I received from Gulia! I got the perfect beds for my new home and I could not be more pleased. Gulia for President!!! Thank you Matress Warehouse on Old Keene Mill, I will refer all my friends and family!
Reviewed by Mary Holmes on
5

I had a great experience at Mattress Warehouse, the salesperson, Imtiaz, was very helpful as well as kind, and assisted me in finding the product best suited for my needs
Reviewed by sanjay shrestha on
5

We purchased a queen mattress from this store. The saleswoman Gulia was very helpful and friendly. She did all to our satisfaction. We would strongly recommend to all to speak to her for any of your needs.
Reviewed by Patrick Pugh on
5

Ms Gulnara was extremely helpful in all aspects of our search. There are some real nice, affordable selections and room for some bargains. Thanks for excellent customer service.
Reviewed by NaWeed SedeQi on
5

My experience with Gulia was amazing. She seemed very intelligent and knowledgeable. She was very patient finding me the perfect mattress using a bedmatch technology.
Reviewed by Nancy Alexander on
5

Reviewed by bobby singh on
5

The customer service we received was amazing! We got the BEST deal on a queen bed mattress and twin bed mattress !!! We were in and out in under an hour- the entire process was so easy! We are so thankful for Ms Guliya and the team there for their friendly service and for really going above and beyond to help us!!! Thanks again Ms Gulia.... You’re awesome!!!
Reviewed by Lisa Spinelli-White on
2

The saleswoman was nice but I felt super rushed and pressured. The mattress came and it looked fine in the plastic but once out it had threads hanging off everywhere. The box spring/foundation was still in the plastic and turns out we didn’t need JT for our daughters bed but their policy is no returns. For the price etc it isn’t worth going with them. Much better to go with sears or a department store and be able to return unused and unopened parts and receive quality mattresses
Reviewed by Michelle Schuneman on
5

We haven't bought a new mattress in over 20 years and found it to be a great experience! We tried SleepNumber first and couldn't believe people pay those prices for an air mattress encased in foam. We are very happy with our purchase from Mattress Warehouse and would highly recommend them!
Reviewed by Ryan Nichols on
3

Reviewed by mitch axman on
5

Reviewed by margaret hren on
3

Reviewed by Sir Rich on
3

Reviewed by Larry T on
5

GULIA was outstanding. 10 stars Today i received an amazing customer service and the great deals from Gulia (Gulnara) the store manager in Old Keene Mill, (Mattress warehouse).Best shopping experience ever. I liked her a lot because she was very kind , honest, helpful & friendly. She gave me the great deal on the Serta King size set .Thank you Gulia. Excellent customer service!
Reviewed by Mike Boydstun on
5

Reviewed by Banner Chacon on
5

Reviewed by Jordan Timity on
5

Reviewed by Fatus Catus on
1

Reviewed by Nancy Alexander on
5

Reviewed by Thu Ha Tran on
5
Gulia. And Husam. We’re absolutely awesome after trying bedmatch the machine really recommended the perfect king matttress set for us at the best price ever!!! Omg this place is really the best !! You can’t go wrong here!!
Reviewed by Parsia Sarfarazan on
2
The salesperson who helped me and mom was Gulia and she was awesome. Very polite, very courteous, and very knowledgeable. When all was said and done, we got everything scheduled for a mattress and box springs delivery, as well as them agreeing to take away the old mattress we had at the same time. It was a very stress-free and smooth experience.Unfortunately I cannot say the same about the actual delivery. The delivery guys flat out refused to take the old mattress, even though we had an agreement they would. They had to call their manager and after several back and forths between everyone involved, they eventually took the old mattress and completed the delivery of the new one. This whole process took close to an hour and was extremely stressful. I'm not sure what went wrong on their end but it was enough for it to ruin my experience with this company.It wouldn't be fair for me to give them one star because the mattress is fantastic and I have no complaints about it. Gulia, the salesperson, was awesome as well. But the delivery was a nightmare, so for that I am giving them two total.
Reviewed by Joan Leach on
5
We came into mattress warehouse looking at mattresses.... didn’t think we were going to buy one. The lady that helped me her name was Gulia, she was so knowledgeable and helpful that we left with an amazing mattress + adjustable base. The prices are great and the manager Gulia is amazing ! I would highly recommend this store and Gulia !Gulia was so sweet and helpful. Excellent customer service!
Reviewed by Mike McCormick on
5
Excellent customer service! Gulia was amazing. She was very friendly, knowledgeable, was very helpful and enjoys what she does which was refreshing! In her store we felt like we were at home . Was very nice atmosphere.10/10 customer service - she successfully helped us find the perfect mattress for my girlfriends new apartment. I haven’t ever been more content in finding a new mattress. They also had a computer analysis program that helps pinpoint your recommended mattress style. If you are looking for a new mattress in Springfield, VA I definitely would recommend this store! Ask for Gulia. You will not be disappointed with the customer service and the product . Top notch! Thank you Gulia!
Reviewed by Lan Chau on
5
I usually get stressed out about shopping for a mattress because you always have to negotiate like buying a car. However, during Memorial Day weekend, my husband & I went to this Mattress Warehouse and was immediately greeted by a gentleman named Roy. Not only he was helpful and knowledgeable about his products but we were really impressed with his honesty. He gave us options and offered us the best discount he could do. The whole thing went smoothly. After 3 months of trying on our new mattress, I thought it was too hot to sleep on, so I went back for an exchange. Roy was extremely helpful this time as well. He offered me options to whether just getting a cooling mattress pad or to pay for the price difference of another mattress plus the delivery fee(He was trying to save me some money and all the hassles of exchange). I’ve decided to exchange it anyways. Roy let me pay the difference of the new sale price instead of the full price I supposed to pay mentioned on the Exchange Policy. During our visit, he even offered us water to drink, which was a nice touch. We are very happy with Roy and strongly recommend him to anyone who shops for a new mattress. It’s good to know there’s someone you can trust! Thank You Mr. Roy!
Reviewed by Anthony Velazquez on
5
my girlfriend and I went to this location to purchase a mattress and we were helped by a gentleman named Roy. he was fantastic! he answered all our questions and really helped us out price wise and was very accommodating. highly recommend seeing roy if you’re in need of a mattress!!
Reviewed by Larry T on
5
GULIA was outstanding. 10 stars Today i received an amazing customer service and the great deals from Gulia (Gulnara) the store manager in Old Keene Mill, (Mattress warehouse). Best shopping experience ever. I liked her a lot because she was very kind , honest, helpful & friendly. She gave me the great deal on the Serta King size set .Thank you Gulia. Excellent customer service!
Reviewed by Mikael Johnson on
5
Ed helped me and was outstanding. Best experience I have had buying a mattress: friendly, informative and easy. If I need to come back in the future, his store is where I’ll start.
Reviewed by Michele Bangert on
5
EDWARD- Best and most Knowledgeable Salesperson Ever! He is at the Old Keene Mill location in Springfield, VA. Bed from Heaven - TEMPUR-Cloud® Supreme Breeze. Appreciate the sale price with a few extras thrown in over Labor Day. Delivery and removal was seamless. Thank you!
Reviewed by Rebecca Tieche on
5
My experience with Mattress Warehouse on Okd Keene Mill Rd in Springfield, VA was by far one of the best purchase experiences I’ve had. The Assistant Manager Alex provided exemplary customer service! He respected our budget, and using the Bedmatch Diagnostic System, only showed us mattresses that were both best for our optimal sleep support and within our allocated budget. He educated us on the differences in composition of each option we tried. Further, he worked diligently to find ways to discount the final choices beyond my expectations. If you need a mattress, I can’t recommend starting your search at that store and ask for Alex!! OUTSTANDING!!
Reviewed by John Kulikovsky on
5
Gulia was awesome! I had the best shopping experience in this place with Gulia. Great deals, great atmosphere, nice clean store, no pressure, I definitely will recommend Gulia to my friends and family.