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At Mattress Warehouse, it’s our mission to provide you with a relaxed buying experience and a better night’s sleep. Our Roanoke, Virginia - Valley View staff is knowledgeable about all our mattresses and sleep products, to help ensure you make the best decision to improve your sleeping experience.
Mattress Warehouse of Roanoke, Virginia - Valley View offers a large selection of quality name brand mattresses and sleep products. Try bedMATCH™ today to help you find the perfect bed for you. We are conveniently located on 4801 Valley View Boulevard near Verizon and Starbucks.
Nearby Stores and Restaurants:
Chick-fil-A, O’Charley’s Restaurant & Bar, GameStop, Men’s Warehouse, PetSmart, Target, Walmart Supercenter
Swarthmore Place, Melrose – Rugby
Brands sold at Mattress Warehouse of Roanoke, Virginia - Valley View:
All warranties on bedding sold by Mattress Warehouse are through the individual manufacturers.
All items sold by Mattress Warehouse are available for shipping or in-store pickup.
Would like to thank TIm for the great customer service on our visits to the store, and the patience in taking the time to teach us the differences in the different types of mattress and helping us to make an informed decision without any sales pressure. Thank you also to Bobby for filling in and informing us even more on additional questions while Tim was unavailable . These two make a great team that will give you a great customer experience.
Wife and I had a Great experience at the store with Tim. The prices are unbeatable and they're definitely in support of veterans
Worked with Kenny to purchase a mattress. He was great, knowledgeable and placed no pressure to purchase. Spent time explaining the different features.
When we entered Mattresss Warehouse we were greeted with a friendly smile as my parents have been there before. We met with Tim as I explained my issues I??d been having in my neck. Tim explained the importance of a proper pillow and how it can help with a more neutral spinal alignment. With one night on my new pillow my neck had reduced stiffness and better sleep. In the process Tim assisted us with finding a mattress that was perfect for my husband and I. I highly recommend the services provided at Mattress Warehouse at ValleyView! So thank you Tim for an excellent job well done!
We literally walked in here and within a few moments Tim found us a mattress in our price range that was worth every penny !! Couldnt be happier _?Ö
We had an excellent experience with Tim! Really educated us on which mattress and accessories were best for us. Tim called his boss Kenny to make sure we got the best deal possible. Very pleased with everything
Very knowledgeable and helpful! Shopping for a mattress was easy with them!
Very nice place! The employees were so helpful and made sure we had exactly what we needed!
Very nice store! The guys were so helpful! Left with an amazing mattress at a great price!
TIM!!! You are a rockstar!! Big handshakes again from Las Vegas, NV. You??ve made my mattress buying experience the easiest experience ever, the coolest home warming gift to Roanoke. Also PHENOMENAL inventory and DEAL! I went to four different locations, to find a specific mattress: Everyone else was out of stock, or trying to selling me on something different. NOT HERE! Bing Bang Boom! I was able to get the sports package on the mattress I wanted! Absolutely pleasant, peaceful, and easy going. No fuss at all! IF YOU NEED A MATTRESS, mattress cover, pillow... etc... You have to come here! Seriously. You??ll be elated, just like me and my family is. Woot woot!
Tim was incredibly helpful and made the experience a breeze! If anyone needs a mattress, I recommend stopping in here.
Tim was so personable which made my experience of shopping for a new mattress 1000% better. BEST CUSTOMER SERVICE award should be given here. The delivery guys were prompt and personable as well. I love my new mattress!
Tim was awesome to work with! He helped me find the perfect mattress!
Tim was an amazing salesman that helped educate us on the different mattress??s and pillows. I would highly recommend this store and this gentleman to buy from!!!
Tim was awesome and explained everything to us upfront. We just stopped in to look and found the perfect bed with his help. Delivery was cake and the delivery guys set it up in our new home. Will definitely recommend to others!
Tim listened to what type of bed we were interested in and kept on track with everything we needed to know, no high pressure. His rapport with his customers was outstanding.
Tim was a great help. Very pleased with the service we received.
Tim was a pleasure to work with. Super knowledable and friendly. Worked with us to find the perfect king size set! Highly recommended.
My husband and I had a great experience here. Tim was knowledgeable but low pressure. He educated us on the mattresses but did not pressure us. He was so easy to work with! I would definitely buy from here again. Kenny was also very friendly and helpful.
My husband and I had a GREAT experience with Kenny and Tim at the Valley View Mattress Warehouse! We recently bought a lake house at Smith Mountain Lake and needed to buy (6) new beds... so we did our research and found the best deals at Mattress Warehouse! Not to mention, they were able to deliver everything within two days! We primarily worked with Kenny who was super fun and made the experience enjoyable! Tim and Kenny were incredibly generous and kind even when we had to return a couple of the box springs to replace with low profile box springs due to height restrictions in our loft... we went with their house brand of Cheswick Manor and couldn??t be more pleased! We had our first weekend at the lake with friends last weekend and everybody commented on how comfortable the beds were! We went with the medium firm mattress and they are truly a dream! I would highly recommend mattress warehouse at Valleyview Roanoke for all of your mattress needs! Kenny and Tim have been nothing but kind and truly made this a wonderful experience for both of us!
My experience here was great. I told them what I wanted and was immediately was shown what I wanted made the purchase and done. 3
Mike, the salesman that helped me with my purchase of a mattress at the store at towne square was very helpful and knowable.
My daughter and I actually had Fun shopping for a new Mattress. Bobby gave us a test to show what Mattress best suited me and my daughter too. So I want to Thank Bobby for his taking time to make sure I got exactly what I needed. It was delivered on time and I really am very pleased. I highly recommend The Mattress Warehouse for a Perfect nights rest. Oh my daughter will be getting one soon. Thanks, Bobby!
Mike was very knowledgeable and helpful. I was able to choose my new bed and make the purchase in a very short time. I would recommend Mattress Warehouse and Mike for any bedding needs.
Mattress Warehouse did a great job, the delivery guys showed up during the allotted time and professionally did their job. We had a strange squeak from the new box spring and they quickly replaced it with no issues. We are happy!
Knowledgeable. Friendly. Great prices with great deals with deleivery, disposable of our old mattress, and pillows. Definitely would recommend taking a couple of minutes to find a bed you have for years to come.
Kenny was a great help to me. Very friendly and he saved me some $. I was about to order something I didnt need and he let me know. I was so happy, I offered to at least bring him back some dinner. He politely refused. Lol. Will definitely shop here again!
Kenny at Mattress Warehouse was friendly and quick to help me find the kind of mattress I needed. Would recommend!
I met with these two salesmen, Tim and Kenny in December 2018 and I appreciated the sale deal that they gave to me on the mattress I brought. I love my new mattress. This is a great place to shop. The delivery guys were very professional. I do not like when the customer have to talk to the delivery company right after your delivery to tell them how your delivery went. Because anything could go wrong after the delivery person leaves and its like its nothing else they can help you with because I told the delivery company everything was great. I had problems with my legs on my base put my bed in a too high position but Tim were very helpful because he were the one I spoke with when I went back to the store. My bed is now in a safe and low position. Valley View Mattress Warehouse is a great place to shop.
I had a great bed buying experience lovely sales representative very helpful huge thanks to Tim!!!
I had the most wonderful experience!! They were so kind and helpful & the delivery was incredibly fast!! You can tell they truly care about your wants and needs! I definitely recommend!!
Great Mattress great price _???_???_???
Great quality, prices, and customer service from Tim! He helped us find exactly what we needed.
Great service from Tim. Listened to our needs and found us a dream bed.
Had a wonderful experience at this store. Very informative and beyond helpful! Would recommend this business to everyone!
I always have a great experience when I go in! I buy all my mattresses at this location because the manager is always very helpful and knowledgeable. I highly recommend buying your mattresses here.
I got the pleaseure of working with Tim the store manager and I couldn??t be happier about how smooth and easy it was. I came in told him my budget what I wanted and asked what he had. He showed me only one mattress and I fell in love. It was originally out of my price range but he managed to make it possible for me to own the mattress of my dreams with no hidden fees no sketchy business and no gross used mattress. I had my mind set on another store when I came in and within 5 mins Tim had me switched and set to go. Incredible customer service skills. They really care about the customer here not just thier profit margin. Tim and mattress warehouse have my business for life and I will reccomend them to anyone and anyone who needs a new bed! They even have financing options for people with low credit or that don??t have cash in hand. Thanks Tim you??re doing a fenominal job!
Great experience! Tim was extremely knowledgeable and even willing to price match. He helped me based on my budget and my mattress need. Painful experience made great!! Would HIGHLY recommend Tim and Kenny. I now know the diff yin a furniture store and a mattress store.
Great friendly service. Kenny was such a great help getting me what I needed and priced it just right so it was affordable for me and didn't break the bank.
Tim was wonderful to work with. He took the time to find me the best mattress for my needs. He couldn??t do enough to help me with the best not most expensive mattress and I wouldn??t think of going anywhere else for my next mattress
Tim was very nice and helpful and they have a great selection, we hope to purchase from them shortly. Thank you
Tim was such a delight to deal with. He was very reasonable and made every effort to get the best price for me. He was also funny and great to just chat with. I can??t wait for my new mat to arrive! Thanks Tim, you da best
Tim was great! He explained the differences between the high and low dollar mattresses, never tried to up-sell the expensive brands, and gave me a great deal on a mattress with a *20 year warranty guaranteed through Mattress Outlet itself* (not the mattress brand). Great experience!
Tim was fantastic!! What a super awesome salesman. Would recommend him anytime thank you Tim
My husband and I came into the Mattress Warehouse at Valley View to begin our journey of finding a mattress. However, after talking to Tim and learning all about the benefits of a Tempur-pedic, we were sold! Tim worked with our budget and showed us all various brands and prices of mattresses to help us make the best choice. We are more than happy with our purchase and the customer service! We will be recommending this store to our friends and coworkers!
mike at matress warehouse store at town square did an excellent job on helping us with getting our matress. so polite and courteous it was worth our time in the store. mike was not pushy or demanding at all and let us take our time. Should be more salespeople with the positive attitude mike has.
Kenny was amazing with helping my husband and I pick out a mattress today! We had no idea what we were looking for and after we did the mattress test he was able to narrow down our choices. He worked with our budget and was able to get us a great deal! Would highly recommend coming here to buy a mattress!
Kenny and Tim were the best salesmen I have ever met. They made an experience I thought would be painful, absolutely painless. I would highly recommend them to anyone looking for a new mattress.
This store actually wants to help you. They are kind and knowledgeable of their products. Just ask and they will you find your mattress
Tim gave me an amazing deal on my matress and has always done the right thing! 2nd mattress from this store and they always keep their word with warranty??s. 5/5, couldn??t ask for a better experience. Highly recommend
Tim goes above and beyond. His customer service, quick responses and fantastic personality makes it a pleasure to shop at his store. I wouldn??t go anywhere else for our mattress and pillow needs.
Tim is absolutely amazing he will go completely above and beyond to get you the right matress you need for a good nights sleep! I highly recommend going and giving them a visit!
Tim is great I got the mattress I wanted for a great price i wouldn't go anywhere else i highly recommend going here.
Tim is the best! Very helpful, knowledgeable, and committed to the customer.
Tim is the man to see, he is courteous, helpful, no pressure. Excellent customer service. Highly recommend
Tim is very knowledgeable about the products he sales. He made us feel comfortable while trying out mattresses. His no pressure to buy approach was appreciated.
This is the third mattress we have purchased from Mattress Warehouse at Valley View. As always it began with a no pressure atmosphere and a staff that knows their product well. Bobby got us started and explained the differences between the mattresses we were considering. After we had decided what we wanted, we put down a deposit and came back a month later to finalize our purchase. At no time did we feel rushed or pressured, and the staff was very understanding. We finalized our purchase with Tim, and the great customer service continued through him. I scheduled our delivery date, and two days before it was to arrive, we had to make a change due to a conflict on our end. They were able to reschedule us for one day earlier than the original day and showed up right on the timeline that they said they would be there. Both delivery men (Anthony and Monte) were friendly and got right to work. They had our old mattress removed and on the truck, and our new mattress installed along with two new pillows in under 10 minutes. This was an overall great purchasing experience and just another example of why we continue to take our business to Mattress Warehouse Valley View.
Their delivery service was horrible but Tim more than made up for it. Him and another gentleman came and personally delivered and set up my dads mattress and frame when the delivery service refused to. Great customer service and great guy!!
The sales people are awesome. Jennifer took great care of my needs. Tim is awesome. Best shopping experience of my LIFE!
The man that sold us my mattress was really nice and got us a really nice deal! We had gone to Big Lots after and immediately noticed a difference in customer service. Big Lots didn??t even acknowledge us, but the employees at Mattress Warehouse did! They were friendly and treated us like they actually wanted our business. Plus the mattress is super comfortable and I got it the next day after ordering.
Thanks to the crew at Valley View for several great buys over the years.
The buying experience was excellent. Salesman listened to exactly what we wanted and gave us exactly what we needed. Process was efficient, thorough and first class. As impressed as we were with our buying experience, the delivery was even better. Both men were engaging, went right to work and took great care to ensure our satisfaction. Will be repeat customers and share with friends and family.
Thanks Tim! Great experience buying mattresses for our teenagers who love to sleep!! Thanks for staying late to take such good care of us!! We will definitely be back!
Thanks Tim for all your Help!!! It was a joy working with you!
thanks tim for the sweet deal super excited for my new mattress
Thank you Tim for the awesome service and great deal! Can't wait to get the mattress home!
Thank you Tim for the wonderful experience!!! Great sales man!!!
Thank you TIM from Mattress Warehouse for an awesome deal. Not only was he very informative, but he has the best customer service. We were so pleased with the service at this store!!!
Thanks Bobby! Can't wait to get a good night's sleep on our new mattress
Thank you Tim for hooking us up and getting us an amazing deal.
Thank you Tim for hooking us up and giving us an amazing deal!
Purchased an amazing bed with a Stearn??s & Foster mattress set at a great price! Right from the get go there was no pressure at all from the very courteous & knowledgeable staff (which would??ve been a deal breaker for me) so finding the perfect bed was a very pleasant experience. It was delivered & set up (by a very courteous & professional delivery team) but that evening we realized we needed a modification. Customer service couldn??t have been better. Thank you Bobby & Tim for your help! The very next day Bobby came out to do the modification (on his day off!) OUTSTANDING CUSTOMER SERVICE. Bobby, you rock!!
Outstanding customer service and great mattress shopping experience. Thanks, Tim!!
Options and value are why we stopped by. Tim, the manager, is the coolest guy and made our experience one of a kind
My newlywed wife and I are sleeping on a mattress I??ve had for at least 10 years or so and knew it was time to get a new one now that we are married and moved in together. We decided to take a full day to look at all the furniture/mattress stores around Roanoke and none of them lived up to the experience or the costumer service we received at Matress Warehouse. Our salesperson Tim was outstanding. He was kind, funny, extremely charismatic and overall extremely helpful in the choosing of our new mattress. If anyone is unsure about where to get a new mattress I would recommend Matress Warehouse of valley view in Roanoke. It was a 10/10 buying experience. Be sure to ask for Tim he will get you where you need to be (not to mention throw in extra deals along the way like discounts on the frame, delivery, box spring etc.)
Kenny and the team at Mattress Warehouse were informative and helpful throughout my mattress buying experience. Awesome customer service! Thank you for your help!
I've been in the store twice in two days. Tim was most helpful and knowledgeable about his products. I can't wait to do a review once my set is delivered.
I'm surprised we even found the store. Our niece recommended it as a great place and with great prices. She said the store's name was "Mattress Firm". NOT! Seriously, Tim couldn't have been nicer to work with. Fun to work with, actually, and we like that in a salesperson. We felt like the price was good. We bought 2 twin XL mattress/foundation for our spare bedroom downstairs so we didn't want to break the bank. We didn't. We chose medium-firm for both. However, I don't look forward to sleeping on them, because we only sleep downstairs if the weather gets rough with high winds, thus a basement bedroom makes me feel safer. I give the store and especially Tim a 10...oh the scale only goes to 5!
I would recommend that you go to see Tim with Mattress Wearhouse @Valley View for your matress needs! I recently purchase a home and needed mattresses for myself and kids. I was blown away by the prices and customer service!!! Tim was so easy to work with and quick to find exactly what I needed. Thanks to Tim for allowing myself and kids to sleep easy in our new home!! _??_
I went to several other mattress stores in town and ended up buying from Mattress Warehouse. I worked directly with Tim, the store manager, and I couldn??t be happier. Tim was a true professional and helped me decide on the best mattress for my needs. It has been many years since I last purchased a mattress and there are many new technologies that Tim patiently educated me on. Tim is an asset to your organization and he definitely played a large part on why I bought from Mattress Warehouse. Tim was great to work with and provided me excellent service and value. Thank you Tim!
I went into Mattress Warehouse to look for a new mattress for my son who's almost 3 years old. I was pleasantly surprised at the great quality and affordable prices! Tim Dunbar assisted us in getting the perfect mattress for my son, he never once made me feel pressed into getting anything and his ways of explaining the differences in each bed showed his true knowledge and care he had for us! I ended up purchasing my son a new bed which he's been overly excited about and now runs to his room and says "big boy bed!". We ended up finding an amazing sale price we couldn't resist on a bed for my husband and myself and this is the first time ever my husband has came to me and said he had no back pain when he woke up in many many years! You can't go wrong shopping with Tim! I will forever be grateful for the great night sleeps!
Great experience with Tim, the store manager. He provided great education that allowed us to make a good decision and resulted in two happy teenagers. We??ll soon be going back for mom and dad too. Thank you, Tim.
Great experience in this store today. Tim helped me find the best mattress for the amount I wanted to spend. He never tried to "upsell" and made the entire experience pleasant! I highly recommend this store/location. Thanks Tim!
Great customer service. Fixed us up with a great new mattress in record time. Thanks again!
Great customer service, got great deal on 2 beds
Good variety of mattresses and good deals.
Great customer service with Jen! Great prices
Friendly, no pressure and very knowledgeable! Thanks Mike for a great experience finding our bed match!
Fantastic customer service!! Kenny gave us many different options for what we needed and helped us so much!! Thanks so much!
Excellent experience, no pressure to buy, very helpful.
Excellent Service and great selection, we definitely recommend and will be going back to purchase once we return the purple.
Excellent service. Couldn't be happier with my purchase. Very helpful and polite.
Customer service was great. Bobby hooked me up with a great military discount.
Didn??t have the mattress we wanted, but Bobby got us a better mattress for a comparable price. Great staff and great prices. Will shop again. Thanks Bobby!
Excellent Customer Service !! Awesome Products !! Thank you for changing my life !
Excellent customer service and after shopping around online got the best deal possible at this store.
Bobby and Tim were so helpful !! Very knowledgeable about all the mattresses and let us pick the one we thought was best for us!! Thanks again for the 3rd mattress from y??all!
Bobby, was an excellent and honest salesperson. His patience was impeccable especially when you consider how long it took my wife and I to choose a mattress. He was ever so kind and always willing to provide insight on each mattress and never ever appeared hurried or bothered. We never felt rushed to make a choice no matter how long it took. I would highly recommend that store even more so because of salespeople like Bobby. Thank you.
Best customer service, great deals.
BLACK FRIDAY is not the day you normally plan to purchase a mattress. But, this year we found ourselves in need. In the madness of Black Friday we had the BEST customer service! We not only got the mattress we needed but we even got mattresses for our kids. I waited to write this review until after delivery and a couple nights sleep. I have to mention the delivery guys. AMAZING and friendly and on time! At 8AM they we kind and helpful. As for the comfort, let's just say we ALL slept in late! Thank you Mattress Warehouse Valley View. Now I need one more mattress for my mom!
Best customer service and pricing ever! It was a wonderful experience.
Awesome service!! Go see these guys if u dont know what you want they will definitely point you in the right direction. I got great service and quality for a great price thanks again Tim
Awesome Service & Selection! Bobby and Tim are both Very Easy to work with! No Pressure, Very Understanding, they have Quality Products and do Not try and "up sell" you! Delivery was Fast and I would recommend this store to anybody! I already have! I got the Cheswick Manor Biscayne Firm for Me and The Wife and we sleep better than ever! Reasonably Priced and High Quality! This store and Bobby & Tim "Rock:"! Buy with Confidence! We Love our New Bed & Foundation! And The Service was and is Excellent! If you want a New mattress, or a whole new bed, this is The Store! So Glad We chose them! By The way, The Delivery Guys were prompt and courteous!
Absolutely wonderful experience! Large variety of mattresses and Tim is absolutely fantastic. Fast service, great prices, 10/10 would recommend.
An excellant experience! Great customer service and they were willing to extend a sales promotion a few extra days for us. Bobby was incredibly helpful!
Aaron done a great job talking and going over all the matereses an frames an what was aviailable to best fit for us bed match.
The salesman Tim was very helpful. I got a great deal. Thanks
The mattress that I bought was all that it was promised to be. The delivery of the mattress was prompt and efficient.
Incredibly impressed and pleased with the entire experience. Yes, Tim did steer us towards the upper end mattresses, but that's his job as a salesman. Very low pressure experience in the store, great response on delivery time, and courteous delivery personnel. I would definitely recommend shopping here.
Gave me a good deal using my veterans discount. Thanks _??_
Awesome place they were really professional and answered all questions if you need a bed just go here they are sweet
Buying my first mattress couldn??t have been a better experience. Kenny was incredibly helpful and knocked the price down significantly. I never felt rushed or hassled to buy something I didn??t want. I will definitely recommend this store to anyone looking for an affordable new mattress!
Tim was the best! I would recommend him to any customer who is thinking about visiting mattress warehouse in Roanoke. He was very patient and he provided me with a price that was unbelievable! Thanks again Tim!
Mr.Tim was a great help and was able to get me into the perfect mattress. I will definitely be recommending this store and his great customer service to my family and friends. Thank you again !!
This is THE place in Roanoke to go. Kenny was incredibly knowledgeable of all the products and made us feel like we were important to him. He helped us narrow down our options without being the least bit pushy and told us straight up the pros and cons of each option as it relates to our personal needs. The paperwork was a breeze and we were done in about 15 mins of deciding to make the purchase. About that time, there was a massive storm moving through the area so Kenny and his coworker, Tim, invited us to stay inside until the rain had stopped. We wound up talking and found out we had some mutual acquaintances and shared good stories and laughs. In that time I could tell that these were good honest people; the type of people you want to do business with.
My husband and I have very different preferences in mattresses. He likes soft and I like extrafirm. We weren't happy with our first purchase, so we used our comfort exchange and upgraded. We still weren't happy with the upgrade, and at this point we were pretty disgruntled. Even after we were extremely forward and rude about the situation (you cannot return any purchase from here), the salesman Tim was very nice and accommodating. We exchanged to another mattress (second comfort exchange). Tim did his best to do the right thing to take care of us and leave us happy with our purchase. We are very pleased with how well Tim handled the situation and took care of us.
Kenny was very knowledgeable and helpful!
Great friendly service! Kenny and Tim were knowledgeable and helpful in all aspects
Great service and great mattresses. Thank you so much Tim! We appreciate your help.
My boyfriend and I went here to check out some mattresses we would need for our move to Tampa. Kenny greeted us as soon as we walked in and helped us figure out what mattress we would want for ourselves as well as the guest room. He heard what both of us liked in a mattress and guided us to one??s based on our preference. His knowledge and expertise as well as the discounts he was willing to offer us was impeccable! We are so glad we stopped in and can??t wait to sleep better with our new mattress as well as have our guests sleep great with the new guest bedroom mattress. Highly recommend this place and Kenny!
Went in to get a good but affordable mattress for my father. Kenny was very knowledgeable and great to work with. He walked us through several options and we quickly found a mattress solution and worked out all the logistics of delivery. The delivery and setup went very well, Marquee and his partner were very professional and also great to work with. I have purchased numerous mattresses over the last 35 years and this was probably the best experience to date.
Great service along with great quality, Tim is the man for setting me up with a wonderful price!
Tim saved my family vacation! We had more people then beds and Tim was on it! He got me a great deal and had all my beds delivered the very next day! Highly recommended!!
After doing months of research, I finally made it into the store this evening. Tim was very knowledgeable & even sent me to a competitor to test out a firmness that Mattress Warehouse didn't currently have the floor. He even tried to talk me into a cheaper model & stated that I could always trade up if I didn't like it. I doubt you'll find many salespeople that would do that. Highly recommend visiting Tim at Mattress Warehouse. Can't wait for my new Tempur-Breeze Luxe to be delivered in 3 days!
We went today to the mattress store and talked to Tim and he really knows his stuff. He showed us different mattresses and most of all he was listening and didnt push. We left the store very happy with a great deal Tim made us.
Kenny was super helpful and friendly ! Answered all our questions and guided us through a seamless purchase!
Such Wonderful Service! We are moving here and Tim worked with us with what we needed and when we needed it. Tim made sure that I had comfort and quality over price. Tim made sure that we are satisfied and well taken care of. Tim was also the friendliest person we met here in Virginia!
The customer service was great! Kenny was quick to find me what I was looking for at a very reasonable price! Thanks!
So I was in the market for a new queen size mattress. I saw signs by the road for mattress warehouse and figured I'd swing in and take a look. That's where I met the manager, Tim. He was absolutely wonderful to deal with. He wasn't pushy and gave me honest answers and wasn't even trying to sell me the most expensive mattress, just the right one for me. I found the perfect mattress because of Tim and I would definitely return again and send my friends and family to see him! Thanks, Tim! You were awesome!!
Fantastic customer service and genuinely pleasant experience from start to finish -- Tim was lovely to work with, prices were very reasonable, delivery arrived as scheduled and everything went smoothly. I have no reservations about recommending Mattress Warehouse.
So we went to several different mattress outlets with some really pushy salesmen.. we just moved to the area with little money and our air mattress popped on us a couple of days ago! This store is great! Tim the salesman here went above and beyond to help us find something comfortable for a good price! He phoned around and even phoned the chief exec to get the price lowered further! I would highly recommend this store and we will definitely be coming back when our finances are a better!
Walked in intending to just check out mattresses and see what kind of a mattress I was looking for, Kenny (I believe his name was) was awesome and showed me exactly what I was looking for in the price range I wanted. I ended up walking out with an incredible bed put away on a layaway plan and they were kind enough to give me the memorial day discount despite it being a layaway plan
Best service and friendly Staff! Went to buy a mattress and fell in love with Temper Pedic but it was too much expensive and out of my budget. Mike and Trey helped us pick another mattress similar to the other one and also got my fav adjustable frame and Mike adjusted the price to the amount that I got approved to finance which was amazing. No down payment and got a free mattress protector as well. I would highly recommend to go this store if anyone is looking to buy a mattress. They will go above and beyond to negotiate the price and will help you get what you want!!
Kenny took incredible care of us! He asked us a few questions and really listened. Showed us a few beds according to our wants/needs/ and reactions to various options. Once we found the bed we loved, he didn't bother us with attempted upsales. In fact he worked extra to ensure we even got some great discounts and smooth delivery process. He was open and transparent about the delivery times and how it all works. He took the time to explain the various warranties, how to preserve them, and even the added benefits of one of them. The shop also has gorgeous cast iron bed frames (amongst other options) and mattresses covers as well. I highly recommend this location if you are looking for a friendly, no nonsense location. Kenny really went the extra mile, and it is greatly appreciated.
My fianc?? and I came to (valley view) mattress warehouse looking for a comfortable and affordable mattress. Kenny was quick to answer all our questions honestly; providing us with the necessary information about the mattress, box spring, and frame. He was enthusiastic and wonderful to work with. Definitely a stress-free and enjoyable experience!!
Sales man (Kenny) was very helpful. Bought a bed today and will be coming back soon to get a new mattress for another bed.
I had gone to several other store to price compare. It was the last place I stopped went in to just look. But, I walk out with the best bed I have ever had. Working with Tim was a great experience. He was personal, very knowledgeable, and he wasn??t pushy just gave me the facts on the bed I was looking at. I would recommend going to Mattress Warehouse of Roanoke and make sure you see him. He??s great and I love, love, love my new bed! Thanks Tim!
Kenny helped me find exactly what I needed. Great price & great quality!
We stopped by to just price a mattress. Walked out with two. Great prices and service. Thank you Tim for five star service.
These guys are awesome! Kenny was very helpful & the process from start to finish was a pleasure. The quality of beds here is unmatched. I highly recommend them!
They are really amazing store. And the staff is really awesome. And love coming to the store.
Best place to get a mattress hands down! So friendly and they know their stuff. We got a king-size bed and even my mother-in-law bought a bed from them. Their goal is to make sure you are 100% satisfied with your purchasing. Thank you Kenny and Tim!!!
Wonderful experience from start to finish. Seamless process. The guys were helpful, knowledgeable, and fun to work with.
My boyfriend and I stopped in today to see what kind of mattress would best suit us both, we were planning on buying online, but after meeting Tim, he so effortlessly helped us match with a bed that is perfect! He is definitely not a regular salesmen and he knows his job well! He was easy to talk to and really in touch with getting us a bed we both need and will love! I will definitely be recommending Mattress Warehouse to all my friends! Thanks again Tim!
Tim is a jewel. One of the best salesman I've ever dealt with. He was very pleasant, very knowledgeable and wasn't at all pushy. One of the things I hate the most is when I'm looking to buy something and the salesman tries to pressure me into making a purchase and does care about me, the customer, but more about making a sale. Tim is not like that. I never once felt pressured to buy anything and that's mainly how he got my business. He is very professional. I will recommend Mattress Warehouse to anyone I hear of that is needing a new mattress and will tell them to go see Tim. You have a goldmine in Tim and he is a great asset to your company!!!
Tim was excellent! He helped my fianc?? and I tremendously in finding our very first mattress. This is the only place I will shop from now on! If I could give more than 5 stars I would.
Shout out to Tim at Mattress Warehouse for the awesome service in helping us find our mattress!!
Best. Customer. Service. Period. Tim is outstanding. The store is veteran friendly. Their knowledge is unsurpassed, ensuring you get the right mattress for you. (Not just the most expensive) My wife and I will be back for all our mattress needs. Thank you Tim!
My husband and I were in the market for a new mattress and we just happened to see the sign for Mattress Warehouse - and boy am I glad we did! We walked in and Tim greeted us at the door. He asked us what we were looking for and was very attentive. He is SO knowledgeable and was able to take us right to the mattress we ended up buying! If you are looking for the mattress of your dreams (pun intended) and an overall great customer experience, stop by Mattress Warehouse and speak to Tim or Kenny!!! These guys know what they're doing!!
The sales/buying experience was awesome! Great price, Great Service to find exactly what we needed. However, the delivery still hasn't happened. The delivery girl was rude and refused to deliver upstairs, said it wouldn't fit and complained about thier insurance doesn't cover getting it upstairs. We have 3 sets of queens beds up stairs. My young adult kids offered to get it upstairs but the lady refused to let it happen. We bought a adjustable bed frame she refused to set up also and wanted to just drop everything off and leave. We have no clue about setting up an adjIustable bed and my husband is recovering from back surgery and I have muscle loss in my upper back, we really need this new bed. The gentleman with her seemed nice and willing though. It will be another week and half before delivery attempt again. We refused the purchase after this aweful experience with the delivery lady. The sales people are going to refund some of the money but they should not have to and in the long run we shouldn't have to wait about 3 weeks. A different delivery service is the best choice this company could do. I will pass that it is a great place to buy but to expect delivery issues. I want the 2 guys Cal below raved about please to delivery our Matress and adjustable bed, I will even tip them!