Mattress Warehouse of Richmond - Towne Plaza

Hal was very informative and helpful. I had a great buying experience. Looking forward to receiving my new mattress!

This was a great buying experience! Hal really knows his products and helped to chose the right mattress. There was no high pressure. Just worked us through what we needed. Delivery service was great. If you want a mattress go see HAL!!

This place is amazing the salesman were fantastic!! Thanks for the experience

Jonathan Williams was the associate I worked with. I can’t say enough about Him. Very professional & spent the needed amt of time for me to choose a mattress. My friend was with me & we both felt he had the information that I needed to make a selection. I would highly recommend him. The 2 people who delivered my mattresses were polite, efficient & on time. An excellent experience esp. in COVID times.

Absolutely great service, very accommodating staff. Hal was very nice and helpful in finding the best fit for a mattress. Excited for my new bed!

Jonathan was great. Took his time to explain our options, zero pressure, stayed within our budget. Made us very comfortable with social distancing and COVID precautions.

Had a super experience with Hal and his associate this afternoon! Not only was he friendly but Hal was very knowledgeable about mattresses. He answered all my questions honestly and without hesitation. What I particularly was happy about was the fact that Hal was not a high pressure tactic sales person. After leaving the competitor down the street, feeling like I had been fed a line of BS, it was very refreshing to do business with Hal and Mattress Warehouse. Looking forward to my new bed this Friday. Thanks Hal!

Shopping for a bed is never all that exciting but the sales team at this Mattress Warehouse seem to have it cleaned, polished, and sewn together in good order. I have visited here three times. First time was to purchase a simple twin bed for a younger person's spare bedroom. Although the original song and dance from the sales folk here was toward an expensive array of options, when I said I was looking for a simple twin mattress, I was shown immediately the right product. My second trip here was to thank them for that mattress and for its delivery. My third trip was to arrange for an accessory, a support board or box spring. I will go again later today to purchase that item. I am happy with what I have gotten from this store!

Hal was extremely knowledgeable and helpful. He made the process of purchasing our mattress easy and comfortable. I appreciated his taking the time to answer all of our questions and find the best fit for us. I would definitely recommend Mattress Warehouse for excellent products and service!

AWESOME service...Jonathan walked me through all the options, patiently explained each feature & worked within my budget. Everything was very clean and Covid-19 conscious. Delivery team was friendly, on time & managed a tight hallway/older house. I love the mattress, very comfortable and a great price/investment. Highly recommend!

The customer service was excellent. At no moment did we feel pressured or rushed to make a decision. We are extremely happy with our purchase!

Great customer service. No pressure to buy or look at specific products. We love our new bed and feel we made the best decision.

I have purchased all my mattress from this company. They have always given me a good deal. They were super to work with when I had a warranty issue on my mattress when it did not hold up. I didn’t have to deal directly with manufacturer they took care of it all. Hal has been very helpful & always take care of us.

Found the perfect bed. Hal was very helpful. We are pleased. The matress was delivered the next day.

Very good customer service. The salesmen who helped us were knowledgeable, patient, friendly and professional. They even expedited our delivery because of the rapidly changing corona virus situation. I highly recommend this store.

Great Customer Service! Loved the mattresses I ordered.

Mattress Warehouse was extremely helpful in selecting a new mattress and adjustable base for my daughter. Very informative and pleasant staff! Thank you so much!!!

What a great experience! We purchased our first TemperPedic and will be back for our next upgrade! Thank you all again!

Hal was extremely knowledgeable and helpful. He made the process of purchasing our mattress easy and comfortable. I appreciated his taking the time to answer all of our questions and find the best fit for us. I would definitely recommend Mattress Warehouse for excellent products and service!

Jonathan was so very helpful in helping us decide on what mattress was best for us.

Hal did an amazing job!

Service was great; the salesman was very knowledgeable and answered all questions to our satisfaction. He also handled the paper work in a professional manner. This is our second Tempur-pedic and we are very satisfied with it.

Jonathan demonstrated great customer service and extremely knowledgeable about his products

We have never shopped for a mattress before, are only days away from moving into a new house, and Hal went above and beyond to find us everything we didn’t know we needed!! Well within our budget!! Mattress warehouse is THE place to go! Special shout out to Hal, thank you so much!!

Quick and easy

Johnathan was very helpful and knowledge in helping us make our selection for a new mattress. I would highly recommend him and Mattress Warehouse for current and future buyers.

Very happy with the experience. Hal was extremely knowledgable and took time to understand what our needs were.

Jonathan is phenomenal! Great knowledge of all the products. We got great mattress sets at a great price! He didn’t try to sell us on what we didn’t want. Overall great experience.

Jonathan was awesome! My husband and I went shopping for a mattress with a budget of 00. He took his time. Explained everything clearly. Gave us many options in a huge range of price points. He was patient and at no point did we feel rushed or that he was giving us a sales pitch. He explained each and every mattress and their benefits. We must have tried 10 different ones and didn't feel rushed at all. Finally we settled on the Sealy Hybrid for 00. A mattress rated 4.8 with over 6k reviews. After delivery and old mattress disposal, along with a mattress protector for the Queen and my daughters twin the total was 00. Extremely reasonably priced. I absolutely recommend this location and certainly request Jonathan to assist you. He was super personable and had exceptional customer service skills.

I was surprised how wonderful the sleep aid machine thing worked. Hal hooked it up.

Awesome service and super fast delivery.

Hal was wonderful to work with! He made the mattress buying process super easy. We cannot wait for our new bed to arrive!

Hal was awesome and so patient while I took my sweet time finding a bed!! Made the experience well worth it! So happy we found a good mattress with the help of Hal!

Great service, very helpful, thanks Jonathan!

Hal was very knowledgeable. We liked the computer based sleep analysis tool as it guided us to a mattress that was suited to our pressure points and felt great! Thanks for the friendly service and selling American made products.

Excellent customer service and delivery loading

Awesome experience. I wasn't going to buy a bed today but Hal set us up with the bed matching tool and helped us pick the best one for our situation. Painless process, I felt educated but never pressured. Will recommend.

The store on Midlothian is a great store, great salesman and product. I received the product and have slept on the new mattress for a few nights and I am already sleeping better.

Large selection but I prefer shopping with less interaction from salespeople. It's okay to check in and see what we need but we were never left alone so that we could talk between ourselves. It made for an uncomfortable experience.

William helped us out, thanks!

We are so glad we stopped by and was greated by Jonathan (great service) who splained all the mechanics involved in a good mattress. He gave the information I received in a while. Their is no rush with him to make a purchase and the best prices in the area. I extreamly recommended you to stop here, before you purchase elsewhere. Thank You for giving a great service to customers as I have seen that now days.

Hal was extremely helpful, knowledgeable, and kind when we bought our mattress set!

Leslie was the most amazing person by far I have met, she had helped me and my grandmother every step of the way in making a decision on a mattress. I even got to do the bed match system to help me find my spinal defilement. Thank you so much Leslie.

Hal was very helpful and informative and helped us find a very nice new mattress thank you

Both employees working on May 25 around 12 noon were very professional and courteous. I will recommend this company to all my friends and relatives.

Great experience and great service.

Hal was very helpful. Got us what we needed quick, timely and helpful!

Hal took great care of my wife and I!! Excellent service! Thank you!!

Got me the bed I was looking for at a great price.

Hal was amazingly helpful and really wants his customers to get the best bed for them!

Hal was absolutely amazing!!!! Helped us in a pinch!!

Hal was extremely informative and helpful. He was also very patient as I took my time making a decision.

Hal was wonderful to work with and very knowledgeable about mattresses. We went to several stores before purchasing our mattress here and were able to do next day delivery.

John was very helpful and we felt confident in our purchase. Guaranteed lowest price for a year, and great delivery time.

Excellent service. They go above and beyond to make you happy. And great products too!

Found the perfect bed. Hal was very helpful. We are pleased. The matress was delivered the next day.

My experience was wonderful! Jonathan was incredibly knowledgeable and helped me find exactly the right mattress within my price point. Whenever I need to replace it, I’ll be coming back here.

Hal was the best assistance ever. Less in 1month I got everything paid for. He worked with me to make sure I was satisfied with the bed. I’m happy I made mattress and warehouse the option.

This was my first time buying a mattress and I was pretty intimidated at first. Hal halped me from start to finish and answered all of the questions I had. He was also very patient with me and never pressured me for the sake of getting a ‘sale’. Highly recommend!!

They were great product and service. I think my rep was Mike who was very accommodating. Definitely impressed

Wow what an incredible experience with Hal! Patient and gave us all the information and more to make the correct mattress choice that fit our needs, not any other agenda. If looking for a full experience, go see Hal!

Hal was amazing and extremely helpful. We got two mattresses from him. I will only come to him for my mattress needs.

Great place to buy a mattress! Wonderful costumer service and very knowledgeable staff! Not to mention great prices!!!

Wonderful mattress buying experience!!! Hal was our salesman and he was GREAT!! Very helpful and informative! Helped us find the right bed for us and for the best price!! Quick delivery and everything is perfect!! Will definitely go back for any future purchases and recommend to all our family and friends!!

Very pleased with the customer service we received from the sales person, Jonathan, at this store. He was very knowledeable about mattresses and offered great advice that helped us to make the best decision on the right mattress to meet our needs. We would definitely recommend Jonathan at Mattress Warehouse to anyone looking for a new mattress.

I was able to work with both Johnathan and Hal and found them to be very customer oriented. There were issues with delivery, which was no fault of theirs, things happen. Once I made them aware, Johnathan stepped in and rectified the issue immediately. They went over and above in making it right! I would recommend this location to anyone needing a mattress!

Hal was very knowledgeable about each mattress that I layed on. This is the 3rd mattress that we have purchased from him. I will return again to this store!

Had a great experience with Hal and was in/out with the purchase of my new Serta mattress within 40 minutes after trying various beds and using their diagnostic set up. Very knowledgeable and accommodating and after I did some researching how pricing was set up, he was able to get a little more competitive to give me more options. Very matter of fact and no sales pitches. Gave me the pros & cons about what i was interested in and ultimately pointed me in the direction of a mattress that was in my budget which was also suggested by the diagnostic bed finder. Got everything I needed and we're set up for delivery~

I appreciate the knowledgeable and patient sales people. They do not engage in high-pressure sales and let the quality of their merchandise speak for itself. No problems with either purchasing or with the delivery of our mattresses. We are repeat customers, and we would use them again.

Let Hal just lead you through a thoroughly computerized voyage to get you in the very best bed made! Pam and I could not see paying less for this type of handmade quality made here. We highly recommend this store if you want the best beds made.

We went to multiple mattress retailers, Mattress Warehouse of Richmond in Midlothian was the most helpful, and the cheapest. Our mattress set was at least a couple hundred dollars cheaper for similar mattresses than at the competitors. Save $$. Shop Mattress Warehouse.

Staff was patient and very helpful. Great prices, and the bed match really helped with making a decision. Definitely will recommend this store to anyone looking for a new mattress

Jonathon was great....made the process very easy didn't try to push somethibg on us we couldn't afford and showed us some great options

My experience with tge Midlothian store was amaxing. My reprensentive Hal was so painless. I explained to him what I was looking for, He lead me in the right direction. Just pleased.

Hal was a great help and found me the deal I was looking for. Thanks!

Hal was very helpful in finding the right mattress for me!

Working with Hal and his coworker was a great experience! Buying a Temperpedic mattress with adjustable base from a standard mattress was not something we did quickly. Hal was very knowledgeable on the various choices, patiently showed us each he thought would suit us and did the same with pillows. If you need a new mattress they sell a variety of brands and I truly recommend you go talk to Hal.

I WAS LOOKING FOR A FULL SIZE BED , FOUND IT AT VERY GOOD PRICE AND GREAT CUSTOMER SERVICE FROM HAL!

Hal took the time to get the right choice of mattress for us. We appreciated it.

Hal is great. He was quick to greet me and my wife, was very pleasant, and got us through our purchase quickly.

Service was excellent

My sales person Hal was absolutely great. From explanation of product and knowledge to making sure i was happy!Great job Hal, needs to be more like you in the retail sector.Jack Hunter

Great experience! Very helpful service from Hal!

I had a wonderful experience choosing a new mattress and box spring. My salesperson, Jonathan Williams, was very knowledgeable and helpful.

Hal was excellent. Knowledgeable, low pressure, knew what I wanted before I did.

Hal was awesome at assisting me with finding a mattress that best fit my lifestyle as well as budget!!

Awesome service by both Hal and Jonathan! Went above and beyond!

Hal was a great salesman. The bed match was great in helping me get a bed. I got a great deal on my bed!

Hal gave us a GREAT deal on our purchase. Very nice and patient.

Hal was very knowledgeable and helpful throughout the process. Thanks!!

Highly recommend Mattress Warehouse!! We worked with Leslie and we could not be more pleased. She was absolutely fantastic and helped us find the perfect mattress. Excellent customer service

I came into Mattress Warehouse yesterday with lower back pain from an old mattress and zero knowledge of what I needed. This morning I woke up for the first time in years with ZERO back pain and feeling completely well rested. I can't thank my salesman Jonathan enough! As soon as I walked in he was extremely friendly, genuinely caring about my sleep problems, and not too pushy at all. He had me lay down on their state of the art diagnostic mattress, which determined what type of mattress and support I needed based on my body type and how I sleep. From there, he had me try out multiple beds within MY price range and never tried to rush me at any point. Within no time he helped me find the perfect hybrid Kingsdown mattress and pillows to replace my old worn out ones. I can't thank Jonathan enough, his help was a LIFECHANGER and I will be going to mattress warehouse from now on!

I have purchased all my mattress from this company. They have always given me a good deal. They were super to work with when I had a warranty issue on my mattress when it did not hold up. I didn’t have to deal directly with manufacturer they took care of it all. Hal has been very helpful & always take care of us.

It was a great low pressure experience. We visited and used the Bed Match, which helped us consider our options. We left and visited other stores and came back several days later and made our purchase.

Great experience! I haven't slept well in 15 years because of hip pain and especially after getting my hip replaced 3 yrs ago. The staff helped us pick out a bed that would work for both my wife and I. 2 twin XL fully adjustable beds to keep the king bed size that we are used too with full foam mattresses with the cooling technology mattress cover (awesome!). Since then I have slept better over the past 6mos than I have in the past decade! Also, with the addition of a proper pillow - The Bed Gear pillows are amazing, now I can't sleep without the Thunder pillow!! All in all, competitive pricing as well! Thx for helping change my life back to normal by helping me sleep again!!!

We had a nice experience purchasing our mattresses. We purchased a Supreme Cloud w/up foundation for our son and a Supreme Cloud Breeze w/regular foundation for our bedroom. At delivery, they asked which room got the up foundation but did not ask about the differences in mattresses so we assumed they knew. My husband said he was a little hot sleeping so we researched. They had put the Supreme Cloud Breeze in our son's room. A little disappointed that they didn't recognize they had 2 difference mattresses and ask where they went. It was not easy switching those 2 mattresses!

We got a good price on the mattresses we purchased. We encountered a somewhat high pressure sales approach that included disparaging other mattress retailers. We paid for delivery & haul away; however, the staff that showed up did not haul away one of our mattresses stating it was too stained & it was left outside (on our covered porch). We were never told by the sales staff about this "stain" policy regarding haul away. He told us about how they recycle mattresses hauled away, but never about any stain rule; even after we explained why we were buying new mattresses in the first place. I called them the following day to voice my frustration. He apologized & stated he would remove the charge for hauling away one of the mattresses. When we got our bill, we saw that the charge had not been removed. The price for the mattresses was nice, but the sales tactics & the follow through with delivery/haul away (including neglecting to remove a charge from our bill) were reasons why they did not receive a higher rating.

Jonathan was great. We appreciate the "beducation" that he gave us. We really feel reassured that we got the right mattress and are now getting more restful sleep every night.

Delivered the wrong product ( frame ), and as I understand it, manually adjusted it to fit? .Mattress slides on it.Salesman was quite helpful, but still, I am told the frame delivered, and adjusted was not the one we ordered.

Where to start ... we have been shopping at different locations for different types of mattresses for about a week. We worked with Johnathan (I don't know if that's the spelling, we don't have any documentation and I'll get to that). He was engaging, friendly, and not overly forceful, which was a nice change. The store was shorthanded, which happens, and he was doing a good job trying to move between clients to help them. He took some time to get us lined up to the mattress fit thing, which consisted of a three or four minute sales pitch via video while your pressure points were measured. First problem was with this. The process took several minutes even though basically the same system at Sleep Number can identify the points in under a minute. It's branded as something to help you do what you aren't supposed to know how to do (pick a mattress), but it's really a 4 minute captured delivery service for their infomercial. The machine kicked out a printed report of what mattresses should best suit my wife and me, and John was busy, so we started looking ourselves. He was finally able to break away and spent a little time with us, oddly crossing one out because he had a floor model in the wrong size for us. I didn't say I was shopping for floor models, but that's ok. We spent about another 15 minutes looking around while he assisted another client, coming back once to tell us he would wrap up that sale and then help us. We decided we would go get some lunch and come back, so walked out to the car. John literally ran out the door, snatched the sheet with recommendations on it and said, "I need that, we'll keep it on file here for you." I asked him why I couldn't keep it and he said it is proprietary and has "all of my mattresses on it." We were looking at Sealy and Serta mattresses ... what's proprietary in that? It just tells me they have something to hide and that interaction is one of the worst sales actions I have witnessed. It wasn't just the snatching a sheet from me with a BS interaction, he left his other customer at the transaction counter in the middle of making his purchase. Also, since he only has my first name, how is he going to keep that document "on file" for when I come back? I won't matter because I am taking my K somewhere else.

We have purchased several mattresses over our married life and the experience is usually akin to dealing with a used car salesman. Not this time. Our salesperson, Jonathan, asked several insightful questions and in short order had us looking at mattresses that fit our need. He did not try to oversell us. He explained the product and what warranties were included and set us up with a delivery date. We were in and out of the store in less than 30 minutes, We were called to confirm our delivery date and time and call again shortly before they arrived. The delivery men were great. They carried the mattress set up a long flight of stairs, set up the bed frame and mattress. They were courteous and quick. This was one of the nicest buying experiences we have had. Thank you Mattress Warehouse. Bill & Sandy Walker

My experience great! Very polite helpful and I highly recommend going here

Hal was helpful and knowledgeable about the beds, worked with me on price and cut cost of delivery fee...

mattress warehouse are a bunch of criminals!! Two adjustable bases delivered and both defective! Mattress Warehouse tells me it’s not their problem! And all sales are FINAL!! The Store Manager will hang up on you and customer service will also tell you it’s not their problem and to deal with the manufacturer directly!! I didn’t buy from the manufacturer, I bought from Mattress Warehouse!! NEVER AGAIN!! You are better off lighting your money on fire before you give it to these crooks and this “business”!!! Save yourself a bunch of time and more importantly HASTLE and buy from some place else!! If I could give less stars, I would!!!!

I have purchased all my mattress from this company. They have always given me a good deal. They were super to work with when I had a warranty issue on my mattress when it did not hold up. I didn’t have to deal directly with manufacturer they took care of it all. Hal has been very helpful & always take care of us.

Hal was very informative and patient as we discussed numerous options. He answered all our questions, even those we didn’t ask but should have asked.

These people are insane. They told me that their competitiors have bedbugs and that I should buy from them. Naturally, I bothered to check and found out that they are full of ****. Never buy from these people. If they blatantly lie about their competition and bother to bash them, then it speaks a lot about their character. Oh, and I found a cheaper price elsewhere.

Just recently purchases mattress & box springs - WILL NEVER PURCHASE ANOTHER ITEM FROM THIS BUSINESS. During the sale process stated they would work with us if for any reason we wanted to make a change with our purchase. Two hours after delivery, we called to try to exchange 4 inch box springs for the 8 inch size and they were not consider making a change. Also, charged for old mattress pick up that delivery clerks forgot to remove. Would not recommend this company at all!! Thank you