Mattress Warehouse of Richmond - Towne Plaza

Wow what an incredible experience with Hal! Patient and gave us all the information and more to make the correct mattress choice that fit our needs, not any other agenda. If looking for a full experience, go see Hal!

We went to multiple mattress retailers, Mattress Warehouse of Richmond in Midlothian was the most helpful, and the cheapest. Our mattress set was at least a couple hundred dollars cheaper for similar mattresses than at the competitors. Save $$. Shop Mattress Warehouse.

William helped us out, thanks!

Wonderful mattress buying experience!!! Hal was our salesman and he was GREAT!! Very helpful and informative! Helped us find the right bed for us and for the best price!! Quick delivery and everything is perfect!! Will definitely go back for any future purchases and recommend to all our family and friends!!

Walked in and greeted by nice saleman named Hal. Very knowledgeable . No pressure. First stop to shop for matress.. Purchased and being delivered 2 days later. Happy customer !

We are so glad we stopped by and was greated by Jonathan (great service) who splained all the mechanics involved in a good mattress. He gave the information I received in a while. Their is no rush with him to make a purchase and the best prices in the area. I extreamly recommended you to stop here, before you purchase elsewhere. Thank You for giving a great service to customers as I have seen that now days.

We have purchased several mattresses over our married life and the experience is usually akin to dealing with a used car salesman. Not this time. Our salesperson, Jonathan, asked several insightful questions and in short order had us looking at mattresses that fit our need. He did not try to oversell us. He explained the product and what warranties were included and set us up with a delivery date. We were in and out of the store in less than 30 minutes, We were called to confirm our delivery date and time and call again shortly before they arrived. The delivery men were great. They carried the mattress set up a long flight of stairs, set up the bed frame and mattress. They were courteous and quick. This was one of the nicest buying experiences we have had. Thank you Mattress Warehouse. Bill & Sandy Walker

Very pleased with the customer service we received from the sales person, Jonathan, at this store. He was very knowledeable about mattresses and offered great advice that helped us to make the best decision on the right mattress to meet our needs. We would definitely recommend Jonathan at Mattress Warehouse to anyone looking for a new mattress.

This was my first time buying a mattress and I was pretty intimidated at first. Hal halped me from start to finish and answered all of the questions I had. He was also very patient with me and never pressured me for the sake of getting a ???sale??. Highly recommend!!

Staff was patient and very helpful. Great prices, and the bed match really helped with making a decision. Definitely will recommend this store to anyone looking for a new mattress

Service was excellent

My experience great! Very polite helpful and I highly recommend going here_???

My experience with tge Midlothian store was amaxing. My reprensentive Hal was so painless. I explained to him what I was looking for, He lead me in the right direction. Just pleased.

Let Hal just lead you through a thoroughly computerized voyage to get you in the very best bed made! Pam and I could not see paying less for this type of handmade quality made here. We highly recommend this store if you want the best beds made.

I appreciate the knowledgeable and patient sales people. They do not engage in high-pressure sales and let the quality of their merchandise speak for itself. No problems with either purchasing or with the delivery of our mattresses. We are repeat customers, and we would use them again.

Highly recommend Mattress Warehouse!! We worked with Leslie and we could not be more pleased. She was absolutely fantastic and helped us find the perfect mattress. Excellent customer service

Hal was wonderful to work with! He made the mattress buying process super easy. We cannot wait for our new bed to arrive!

Hal was very knowledgeable and helpful throughout the process. Thanks!!

Hal was very knowledgeable. We liked the computer based sleep analysis tool as it guided us to a mattress that was suited to our pressure points and felt great! Thanks for the friendly service and selling American made products.

Hal was very knowledgeable about each mattress that I layed on. This is the 3rd mattress that we have purchased from him. I will return again to this store!

Hal was very informative and patient as we discussed numerous options. He answered all our questions, even those we didn??t ask but should have asked.

Hal was very helpful in finding the right mattress for me!

Hal was very helpful and knowlegible. My mom was very happy with her purchase of the temperpedic bed. She can't wait to get it. Thanks

Hal was extremely helpful, knowledgeable, and kind when we bought our mattress set!

Hal was excellent. Knowledgeable, low pressure, knew what I wanted before I did.

Hal was awesome and so patient while I took my sweet time finding a bed!! Made the experience well worth it! So happy we found a good mattress with the help of Hal!

Hal was awesome at assisting me with finding a mattress that best fit my lifestyle as well as budget!!

Hal was amazing and extremely helpful. We got two mattresses from him. I will only come to him for my mattress needs.

Hal was a great help and found me the deal I was looking for. Thanks!

Hal was a great salesman. The bed match was great in helping me get a bed. I got a great deal on my bed!

Hal took the time to get the right choice of mattress for us. We appreciated it.

Great place to buy a mattress! Wonderful costumer service and very knowledgeable staff! Not to mention great prices!!!

Great service, very helpful, thanks Jonathan!

Had a great experience with Hal and was in/out with the purchase of my new Serta mattress within 40 minutes after trying various beds and using their diagnostic set up. Very knowledgeable and accommodating and after I did some researching how pricing was set up, he was able to get a little more competitive to give me more options. Very matter of fact and no sales pitches. Gave me the pros & cons about what i was interested in and ultimately pointed me in the direction of a mattress that was in my budget which was also suggested by the diagnostic bed finder. Got everything I needed and we're set up for delivery~

Hal gave us a GREAT deal on our purchase. Very nice and patient.

Hal is great. He was quick to greet me and my wife, was very pleasant, and got us through our purchase quickly.

Found the perfect bed. Hal was very helpful. We are pleased. The matress was delivered the next day.

Excellent customer service and delivery loading

Awesome service by both Hal and Jonathan! Went above and beyond!

Awesome service and super fast delivery.

Awesome experience. I wasn't going to buy a bed today but Hal set us up with the bed matching tool and helped us pick the best one for our situation. Painless process, I felt educated but never pressured. Will recommend.

Absolutely great service, very accommodating staff. Hal was very nice and helpful in finding the best fit for a mattress. Excited for my new bed!

Working with Hal and his coworker was a great experience! Buying a Temperpedic mattress with adjustable base from a standard mattress was not something we did quickly. Hal was very knowledgeable on the various choices, patiently showed us each he thought would suit us and did the same with pillows. If you need a new mattress they sell a variety of brands and I truly recommend you go talk to Hal.

The store on Midlothian is a great store, great salesman and product. I received the product and have slept on the new mattress for a few nights and I am already sleeping better.

My sales person Hal was absolutely great. From explanation of product and knowledge to making sure i was happy! Great job Hal, needs to be more like you in the retail sector. Jack Hunter

Leslie was the most amazing person by far I have met, she had helped me and my grandmother every step of the way in making a decision on a mattress. I even got to do the bed match system to help me find my spinal defilement. Thank you so much Leslie.

I came into Mattress Warehouse yesterday with lower back pain from an old mattress and zero knowledge of what I needed. This morning I woke up for the first time in years with ZERO back pain and feeling completely well rested. I can't thank my salesman Jonathan enough! As soon as I walked in he was extremely friendly, genuinely caring about my sleep problems, and not too pushy at all. He had me lay down on their state of the art diagnostic mattress, which determined what type of mattress and support I needed based on my body type and how I sleep. From there, he had me try out multiple beds within MY price range and never tried to rush me at any point. Within no time he helped me find the perfect hybrid Kingsdown mattress and pillows to replace my old worn out ones. I can't thank Jonathan enough, his help was a LIFECHANGER and I will be going to mattress warehouse from now on!

Great experience! Very helpful service from Hal!

Great experience! I haven't slept well in 15 years because of hip pain and especially after getting my hip replaced 3 yrs ago. The staff helped us pick out a bed that would work for both my wife and I. 2 twin XL fully adjustable beds to keep the king bed size that we are used too with full foam mattresses with the cooling technology mattress cover (awesome!). Since then I have slept better over the past 6mos than I have in the past decade! Also, with the addition of a proper pillow - The Bed Gear pillows are amazing, now I can't sleep without the Thunder pillow!! All in all, competitive pricing as well! Thx for helping change my life back to normal by helping me sleep again!!!

Excellent service. They go above and beyond to make you happy. And great products too!

Jonathon was great....made the process very easy didn't try to push somethibg on us we couldn't afford and showed us some great options

I WAS LOOKING FOR A FULL SIZE BED , FOUND IT AT VERY GOOD PRICE AND GREAT CUSTOMER SERVICE FROM HAL!

It was a great low pressure experience. We visited and used the Bed Match, which helped us consider our options. We left and visited other stores and came back several days later and made our purchase.

I had a wonderful experience choosing a new mattress and box spring. My salesperson, Jonathan Williams, was very knowledgeable and helpful.

I have purchased all my mattress from this company. They have always given me a good deal. They were super to work with when I had a warranty issue on my mattress when it did not hold up. I didn??t have to deal directly with manufacturer they took care of it all. Hal has been very helpful & always take care of us.

Jonathan was great. We appreciate the "beducation" that he gave us. We really feel reassured that we got the right mattress and are now getting more restful sleep every night.

I was able to work with both Johnathan and Hal and found them to be very customer oriented. There were issues with delivery, which was no fault of theirs, things happen. Once I made them aware, Johnathan stepped in and rectified the issue immediately. They went over and above in making it right! I would recommend this location to anyone needing a mattress!

Hal was amazingly helpful and really wants his customers to get the best bed for them!

Hal was absolutely amazing!!!! Helped us in a pinch!!

Hal was extremely informative and helpful. He was also very patient as I took my time making a decision.

Hal took great care of my wife and I!! Excellent service! Thank you!!

Hal was the best assistance ever. Less in 1month I got everything paid for. He worked with me to make sure I was satisfied with the bed. I??m happy I made mattress and warehouse the option.

Hal was very helpful. Got us what we needed quick, timely and helpful!

Great experience and great service.

Hal was very helpful and informative and helped us find a very nice new mattress thank you

Both employees working on May 25 around 12 noon were very professional and courteous. I will recommend this company to all my friends and relatives.

Excellent service. They go above and beyond to make you happy. And great products too!

We had a nice experience purchasing our mattresses. We purchased a Supreme Cloud w/up foundation for our son and a Supreme Cloud Breeze w/regular foundation for our bedroom. At delivery, they asked which room got the up foundation but did not ask about the differences in mattresses so we assumed they knew. My husband said he was a little hot sleeping so we researched. They had put the Supreme Cloud Breeze in our son's room. A little disappointed that they didn't recognize they had 2 difference mattresses and ask where they went. It was not easy switching those 2 mattresses!

Hal was helpful and knowledgeable about the beds, worked with me on price and cut cost of delivery fee..._??

I was surprised how wonderful the sleep aid machine thing worked. Hal hooked it up.

Up front: Johnathan was great. He didn't give us the pushy sales pitch, but rather helped my spouse and me get the mattress we wanted and even worked with us to get a good deal on it. However, that's about where the kudos end, and the fact I rated my experience with three stars evinces my appreciation of Johnathan's professionalism. Once you leave the store, things get shaky. There was a mistake in my bill; I overpaid by about 0. No big deal - just refund the difference. Apparently that is done at the corporate office; two weeks later and still no refund. To make matters worse, the "3-hour delivery window guarantee" is relatively useless because they don't give you that three-hour window until about 9pm the night prior to delivery. Even Comcast can beat that. I set my delivery date, at Hal's recommendation, to a day when I knew I'd only be available in the afternoon. Once I got my window for a morning delivery, I immediately called the store - per Hal's advice - to change my delivery because I would not be available. Again, not a big deal, and Hal changed my delivery to the following Friday when I would be available all day. The delivery team showed up at my house anyway, even though I'd canceled. Thursday night, no call or email. Come to find out, the Friday delivery was never scheduled, so I was put in for Saturday. I received a window of 12:30-3:30, which was blown by about two hours and forced my spouse and me to cancel other plans we'd made for after our delivery. To his credit, Johnathan assisted me by agreeing to have another portion of my bill refunded. However, I have yet to see the original overcharge or this additional refund actually refunded to me, two+ weeks after the sale and one+ week after delivery. I don't normally blast businesses on the internet, but Mattress Warehouse has sent me multiple emails asking me to give a review and Hal asked me in the store. I wish I could have given a better review in light of my appreciation for Johnathan's assistance. I'm just a little irritated with Mattress Warehouse, thanks to a ruined Saturday and a sizable refund that has yet to be paid. UPDATE: I sent an email and received an out of office reply.

We got a good price on the mattresses we purchased. We encountered a somewhat high pressure sales approach that included disparaging other mattress retailers. We paid for delivery & haul away; however, the staff that showed up did not haul away one of our mattresses stating it was too stained & it was left outside (on our covered porch). We were never told by the sales staff about this "stain" policy regarding haul away. He told us about how they recycle mattresses hauled away, but never about any stain rule; even after we explained why we were buying new mattresses in the first place. I called them the following day to voice my frustration. He apologized & stated he would remove the charge for hauling away one of the mattresses. When we got our bill, we saw that the charge had not been removed. The price for the mattresses was nice, but the sales tactics & the follow through with delivery/haul away (including neglecting to remove a charge from our bill) were reasons why they did not receive a higher rating.