Mattress Warehouse of Richmond - Towne Plaza

Service was great; the salesman was very knowledgeable and answered all questions to our satisfaction. He also handled the paper work in a professional manner. This is our second Tempur-pedic and we are very satisfied with it.

Jonathan demonstrated great customer service and extremely knowledgeable about his products

We have never shopped for a mattress before, are only days away from moving into a new house, and Hal went above and beyond to find us everything we didn’t know we needed!! Well within our budget!! Mattress warehouse is THE place to go! Special shout out to Hal, thank you so much!!

Quick and easy

Johnathan was very helpful and knowledge in helping us make our selection for a new mattress. I would highly recommend him and Mattress Warehouse for current and future buyers.

Very happy with the experience. Hal was extremely knowledgable and took time to understand what our needs were.

Jonathan is phenomenal! Great knowledge of all the products. We got great mattress sets at a great price! He didn’t try to sell us on what we didn’t want. Overall great experience.

Excellent service. They go above and beyond to make you happy. And great products too!

Found the perfect bed. Hal was very helpful. We are pleased. The matress was delivered the next day.

My experience was wonderful! Jonathan was incredibly knowledgeable and helped me find exactly the right mattress within my price point. Whenever I need to replace it, I’ll be coming back here.

Hal was the best assistance ever. Less in 1month I got everything paid for. He worked with me to make sure I was satisfied with the bed. I’m happy I made mattress and warehouse the option.

This was my first time buying a mattress and I was pretty intimidated at first. Hal halped me from start to finish and answered all of the questions I had. He was also very patient with me and never pressured me for the sake of getting a ‘sale’. Highly recommend!!

I have purchased all my mattress from this company. They have always given me a good deal. They were super to work with when I had a warranty issue on my mattress when it did not hold up. I didn’t have to deal directly with manufacturer they took care of it all. Hal has been very helpful & always take care of us.

It was a great low pressure experience. We visited and used the Bed Match, which helped us consider our options. We left and visited other stores and came back several days later and made our purchase.

Great experience! I haven't slept well in 15 years because of hip pain and especially after getting my hip replaced 3 yrs ago. The staff helped us pick out a bed that would work for both my wife and I. 2 twin XL fully adjustable beds to keep the king bed size that we are used too with full foam mattresses with the cooling technology mattress cover (awesome!). Since then I have slept better over the past 6mos than I have in the past decade! Also, with the addition of a proper pillow - The Bed Gear pillows are amazing, now I can't sleep without the Thunder pillow!! All in all, competitive pricing as well! Thx for helping change my life back to normal by helping me sleep again!!!

We had a nice experience purchasing our mattresses. We purchased a Supreme Cloud w/up foundation for our son and a Supreme Cloud Breeze w/regular foundation for our bedroom. At delivery, they asked which room got the up foundation but did not ask about the differences in mattresses so we assumed they knew. My husband said he was a little hot sleeping so we researched. They had put the Supreme Cloud Breeze in our son's room. A little disappointed that they didn't recognize they had 2 difference mattresses and ask where they went. It was not easy switching those 2 mattresses!

We got a good price on the mattresses we purchased. We encountered a somewhat high pressure sales approach that included disparaging other mattress retailers. We paid for delivery & haul away; however, the staff that showed up did not haul away one of our mattresses stating it was too stained & it was left outside (on our covered porch). We were never told by the sales staff about this "stain" policy regarding haul away. He told us about how they recycle mattresses hauled away, but never about any stain rule; even after we explained why we were buying new mattresses in the first place. I called them the following day to voice my frustration. He apologized & stated he would remove the charge for hauling away one of the mattresses. When we got our bill, we saw that the charge had not been removed. The price for the mattresses was nice, but the sales tactics & the follow through with delivery/haul away (including neglecting to remove a charge from our bill) were reasons why they did not receive a higher rating.

Jonathan was great. We appreciate the "beducation" that he gave us. We really feel reassured that we got the right mattress and are now getting more restful sleep every night.

Delivered the wrong product ( frame ), and as I understand it, manually adjusted it to fit? .Mattress slides on it.Salesman was quite helpful, but still, I am told the frame delivered, and adjusted was not the one we ordered.

Where to start ... we have been shopping at different locations for different types of mattresses for about a week. We worked with Johnathan (I don't know if that's the spelling, we don't have any documentation and I'll get to that). He was engaging, friendly, and not overly forceful, which was a nice change. The store was shorthanded, which happens, and he was doing a good job trying to move between clients to help them. He took some time to get us lined up to the mattress fit thing, which consisted of a three or four minute sales pitch via video while your pressure points were measured. First problem was with this. The process took several minutes even though basically the same system at Sleep Number can identify the points in under a minute. It's branded as something to help you do what you aren't supposed to know how to do (pick a mattress), but it's really a 4 minute captured delivery service for their infomercial. The machine kicked out a printed report of what mattresses should best suit my wife and me, and John was busy, so we started looking ourselves. He was finally able to break away and spent a little time with us, oddly crossing one out because he had a floor model in the wrong size for us. I didn't say I was shopping for floor models, but that's ok. We spent about another 15 minutes looking around while he assisted another client, coming back once to tell us he would wrap up that sale and then help us. We decided we would go get some lunch and come back, so walked out to the car. John literally ran out the door, snatched the sheet with recommendations on it and said, "I need that, we'll keep it on file here for you." I asked him why I couldn't keep it and he said it is proprietary and has "all of my mattresses on it." We were looking at Sealy and Serta mattresses ... what's proprietary in that? It just tells me they have something to hide and that interaction is one of the worst sales actions I have witnessed. It wasn't just the snatching a sheet from me with a BS interaction, he left his other customer at the transaction counter in the middle of making his purchase. Also, since he only has my first name, how is he going to keep that document "on file" for when I come back? I won't matter because I am taking my K somewhere else.

We have purchased several mattresses over our married life and the experience is usually akin to dealing with a used car salesman. Not this time. Our salesperson, Jonathan, asked several insightful questions and in short order had us looking at mattresses that fit our need. He did not try to oversell us. He explained the product and what warranties were included and set us up with a delivery date. We were in and out of the store in less than 30 minutes, We were called to confirm our delivery date and time and call again shortly before they arrived. The delivery men were great. They carried the mattress set up a long flight of stairs, set up the bed frame and mattress. They were courteous and quick. This was one of the nicest buying experiences we have had. Thank you Mattress Warehouse. Bill & Sandy Walker

My experience great! Very polite helpful and I highly recommend going here

Hal was helpful and knowledgeable about the beds, worked with me on price and cut cost of delivery fee...

mattress warehouse are a bunch of criminals!! Two adjustable bases delivered and both defective! Mattress Warehouse tells me it’s not their problem! And all sales are FINAL!! The Store Manager will hang up on you and customer service will also tell you it’s not their problem and to deal with the manufacturer directly!! I didn’t buy from the manufacturer, I bought from Mattress Warehouse!! NEVER AGAIN!! You are better off lighting your money on fire before you give it to these crooks and this “business”!!! Save yourself a bunch of time and more importantly HASTLE and buy from some place else!! If I could give less stars, I would!!!!

I have purchased all my mattress from this company. They have always given me a good deal. They were super to work with when I had a warranty issue on my mattress when it did not hold up. I didn’t have to deal directly with manufacturer they took care of it all. Hal has been very helpful & always take care of us.

Hal was very informative and patient as we discussed numerous options. He answered all our questions, even those we didn’t ask but should have asked.

These people are insane. They told me that their competitiors have bedbugs and that I should buy from them. Naturally, I bothered to check and found out that they are full of ****. Never buy from these people. If they blatantly lie about their competition and bother to bash them, then it speaks a lot about their character. Oh, and I found a cheaper price elsewhere.

Just recently purchases mattress & box springs - WILL NEVER PURCHASE ANOTHER ITEM FROM THIS BUSINESS. During the sale process stated they would work with us if for any reason we wanted to make a change with our purchase. Two hours after delivery, we called to try to exchange 4 inch box springs for the 8 inch size and they were not consider making a change. Also, charged for old mattress pick up that delivery clerks forgot to remove. Would not recommend this company at all!! Thank you