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Mattress Warehouse of Chantilly

Approximately 11.0 Miles from your location
13806 Metrotech Dr
Chantilly, VA 20151
(703) 817-1743

Open today from 11:00 am to 8:00 pm

4.54

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Store Hours

OpenClosed
Sunday11:00 am6:00 pm
Monday11:00 am8:00 pm
Tuesday11:00 am8:00 pm
Wednesday11:00 am8:00 pm
Thursday11:00 am8:00 pm
Friday11:00 am8:00 pm
Saturday10:00 am8:00 pm

Location Description

Mattress Warehouse offers you a relaxed buying experience and a better night’s sleep. Our Chantilly, Virginia staff is very knowledgeable about all our beds and sleep products, to help ensure you make the best decision to enhance your sleeping experience.

Mattress Warehouse of Chantilly, Virginia offers a huge selection of quality name brand mattresses and sleep products. Try bedMATCH® today to help you find the perfect bed for you. We are conveniently located on 13806 Metrotech Drive near IHOP, Taco Bell and Lowe’s Home Improvement.

Nearby Stores and Restaurants:

PetSmart, Lotus Vegetarian, Papa John’s Pizza, The Bungalow, Bawarchi Indian Kitchen, ALDI

Nearby Neighborhoods:

Sully, Chantilly Highlands, Penderwood

Brands sold at Mattress Warehouse of Chantilly, Virginia:

AireloomBedgearCheswick Manor, Comfort Essentials, KingsdownMattress 2.0Nectar, Royal, Sealy, SertaSomosbedsStearns & Foster, Tempur-Pedic

Warranty & Return Policy

All warranties on bedding sold by Mattress Warehouse are through the individual manufacturers.

Delivery Information

All items sold by Mattress Warehouse are available for shipping or in-store pickup.


Frequently Asked Questions

Does Mattress Warehouse offer delivery?

Yes, Mattress Warehouse offers White Glove Delivery for qualifying purchases. We can also ship items for you to pick up at any store, or directly to your house. Delivery fees may apply.

Can Mattress Warehouse take away my old mattress and box springs?

Yes, Mattress Warehouse can take away your old mattress and box springs. There is a $14.99 removal fee per item removed.

What mattresses are on sale at Mattress Warehouse?

Mattress Warehouse has different sales going on throughout the year. To see what’s available as part of the current sale, visit https://sleephappens.com/collections/specials-and-sales.

What is bedMATCH® and how does it work at Mattress Warehouse?

bedMATCH® is Mattress Warehouse’s patented diagnostic sleep system that does what its competition cannot — it makes scientific recommendations on the best mattress specifically for you. Through advanced technology, the bedMATCH® system uses 18 statistical measurements and thousands of scientific calculations to determine the best mattress for not only your body type but for your sleep preferences and needs.

What if I don’t like my new mattress? What is Mattress Warehouse’s cancellation and return policy?

If you are not satisfied with your original mattress after 30 days of use, contact Mattress Warehouse to begin the process for your one-time comfort You can test out your mattress for up to one year before deciding whether you want to keep your original selection or utilize the comfort exchange program. If you use the Comfort Guarantee program, you will receive a 100 percent credit of the original purchase price to be applied toward the current ticketed price of the replacement mattress. You will be responsible for any difference above and beyond the amount of your credit once you make your mattress exchange. Certain fees apply.

If you need to cancel your order for any reason, you may do so within 24 hours with no penalty. If, after 24 hours from the time of your order, products have been shipped, but not yet arrived at your home, Mattress Warehouse reserves the right to assess both a 20 percent restocking fee and any freight charges that were incurred in shipping your order.

Mattress Sale

Visit our Mattress Warehouse of Chantilly store to shop all ongoing mattress sales! Our mattress sales ensure all customers receive their perfect mattress at the right price.

Not ready to visit us in-store? Shop all of our current mattress sales online today!

Customer Service

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Reviewed by Adam on
5
Never felt rushed, nor were we given the hard sell. We were kindly greeted upon entering and asked how we could be helped. We were informed about getting measured through their Bed Match system to give us an idea which beds in stock would best fit our sleep requirements. Gus, the sales associate was very knowledgeable. This was our second purchase at this store. A very pleasant experience.
Reviewed by Lauren Smythe on
5
Ruby is exceptional we are going back for a third mattress from her in the next few weeks instead of going to our local store because she’s fantastic. I’d rather drive the 45 min to her.
Reviewed by B. Aswad on
5
Great service, we went in and did the computer analysis on the bed, we tested the recommended mattress and we went for the temperpedic one
Reviewed by Matt Flynn on
5
Amazing service! Left the store with exactly what we were looking for.
Reviewed by Mazda Aramesh on
1
Bad
Reviewed by Karen M on
5
Had great service from Gus yesterday. Very experienced and knowledgeable. No pressure and gave us good advise and alternatives. Terrific customer service!!! Bravo Gus
Reviewed by Don Long on
5
Mr. Gus, the GM, was very nice and informative. Very helpful. The salesman, Ms. Sadaf, had us try the comfort match machine and the very first bed she showed us afterwards was the one we ended up buying.Went back again the other day and Ms. Sadaf was there again and just as professional an knowledgeable as the first time. She's a pleasure to work with.
Reviewed by Kathy Newell on
5
Thank you so much for the great service!! Gus and Sadaf were extremely helpful in my quick need of a new mattress for my Mom. You were both very knowledgeable and accommodating - I really appreciate it! I will definitely be back for future mattress purchases.
Reviewed by Rachel Unterkofler on
5
Hands down the best experience I had buying a mattress. I didn’t feel overwhelmed like I did at other locations, and no one tried to pressure me into buying additional items like most salesmen try to do. Ali was extremely helpful in narrowing down my options and ensured I stayed in budget. Based on his level of expertise and professionalism, I can tell he’s had years of experience, so I highly recommend him and this location to anyone trying to find a new mattress!! 5 stars to Ali and 5 stars to Mattress Warehouse of Chantilly (Metrotech Drive)!!!
Reviewed by Jeff Koleser on
5
The manager of this store, Ali, did a great job of getting us we we needed and what we wanted. We initially had some communications problems (a previous post), but Ali straightened it out and we are very happy with the deal we got and Ali's response and action to make things right. I would recommend Ali and this store to anyone shipping for bedding.
Reviewed by Sarada Rao on
5
Ordered 3 mattresses and frames from Mattress Warehouse of Chantilly. Sadaf was exceptional with her customer service and knowledge of the various options available. She was very patient and helpful. I usually dread mattress shopping, because of the 'salesmanship' aspect, but she was the opposite, allowing us to patiently try out options and finalize what would work for me and my family. She is a real asset there.. will definitely recommend going to this location and working with Sadaf!
Reviewed by Teressa G. on
4
Good value, came in less expensive than Sleep Number Store. Very comfortable bed, and love the adjustable base. Cons: despite discussion of bed height, we were delivered wrong legs/base and now must either have someone cut them down, or buy a step to get into bed. Also, they somehow messed up the delivery address, we weren't sure they'd have the right house until the delivery guys themselves called us. I'd buy from them again, but would be more careful about their details.
Reviewed by Alonna Dawes on
5
Today, I went to Mattress Warehouse and I was helped by Sadaf. She did a great job listening to what I wanted from my mattress and she helped me select a great mattress. We had some issues with my credit card and she was very patient and helped me get it situated and paid for.
Reviewed by TruthHurts VA on
5
Ruby was great. Went to a different place first. Won’t mention Bob’s store name but they were atrocious. Matress Warehouse made us feel wanted and taken care of. That’s why they got our business. Mattresses delivered on Monday Morning. Whole experience was great!
Reviewed by Humza Nafees on
5
We just bought our new mattress, the service is awesome, I would love to go their again. They are very careful with their beds and they very specific about what type of beds are there.
Reviewed by T bush on
5
I enjoy my new mattress. Gus was great to work with. I know I will receive a good night's sleep.
Reviewed by Kristin D. on
5
The manager and staff at this store are incredibly friendly and helpful. The display room is bright and filled with so many mattresses, you'll definitely find your perfect match. Thanks for a great experience, Mattress Warehouse!
Reviewed by Kathleen Weidner on
5
My sister-in-law and I went to look for a reasonably priced medium firm mattress. I had been looking for one for months. Miss Ruby was such a pleasure to work with. She answered all my questions and did not try to pressure me into getting something I didn’t want like at the car dealership. My bed was just delivered and I am so thrilled with it. Thank you Miss Ruby and Mattress Warehouse!
Reviewed by Teena Miranda-Schell on
5
Sadat and Gus couldn’t have been more helpful. I highly recommend Mattress Warehouse.
Reviewed by Haroon Rasheed on
5
Sadaf and Gus are great to work highly recommend this store to anyone who is looking for best price with great service.
Reviewed by Sue Eberhard on
5
Excellent selection with a great staff
Reviewed by Peggie Shiei on
5
Gus, the sales person at Mattress Warehouse of Chantilly provided the best service by explaining the various type of adjustable beds and mattresses. He followed up with us each week to make sure we are aware of the promotions and to check out intent to purchase. He went the extra mile to help us get better prices on our mattresses. Very satisfied with the service provided by Gus and the flexibility of their district manager. Highly recommend to buy your tempur pedic bed and mattress from Gus!!
Reviewed by Christopher Wolf on
5
Sadat was great and took her time to help and pick the best one.
Reviewed by Donald Long on
5
Mr. Gus, the GM, was very nice and informative. Very helpful. The salesman, Ms. Sadaf, had us try the comfort match machine and the very first bed she showed us afterwards was the one we ended up buying.
Reviewed by aaron chilin on
5
I got two bed sets and came back for a third two weeks later Sadaf is really friendly and helpful
Reviewed by Peggie S. on
5
Excellent service from Gus in explaining the various adjustable beds and mattresses. Got us excellent price on what we looked for. Highly recommend Mattress Warehouse of Chantilly.
Reviewed by Jack Fang on
5
Sadaf was very friendly and helpful, accommodated my requests to try out almost every mattress and was great!
Reviewed by Marie A on
5
My experience in purchasing a mattress was made easy with the exceptional customer service Sadaf gave me. She took her time in showing me different mattresses that catered to my needs. Definitely would recommend buying your mattress here.... make sure to ask for Sadaf!
Reviewed by Brooke Nelson on
5
I had a great experience with Saeed and Sadaf. They helped me to find the perfect mattress that was both comfortable and within my price range. I would recommend this store to anyone looking for a mattress!
Reviewed by Fernando Oliveros on
5
Nice location with nice people! Jason helped us find a good mattress for our needs
Reviewed by Reynaldo Briceno on
5

Reviewed by Michael Cohen on
5

Reviewed by K. D. on
5

The manager and staff at this store are incredibly friendly and helpful. The display room is bright and filled with so many mattresses, you'll definitely find your perfect match. Thanks for a great experience, Mattress Warehouse!
Reviewed by 4 subscribers with 0 videos on
5

We just bought our new mattress, the service is awesome, I would love to go their again. They are very careful with their beds and they very specific about what type of beds are there.
Reviewed by Suzanne Alexander on
5

Excellent selection with a great staff
Reviewed by Akmal Ali on
5

Reviewed by Ashiq Hussain on
5

Reviewed by BRIAN KIM on
2

Reviewed by Vinay Bhandari on
5

Reviewed by Janet Guerrero on
5
Ask for Ali, you won’t regret it. VERY knowledgeable and straightforward on the information of the different mattresses and pricing.
Reviewed by natasha frye on
5
Kumar was amazing helping me with bed matching me for my bed
Reviewed by K C on
5
We just got our mattress like 3 months ago, but it is way to soft for us. We decided to exchange the mattress. We were worry it is a big purchas. Maybe it’s not easy to make exchange. But Manager Ali make it super easy for us. I have to say manager Ali who is really listening and being understanding what customers need. He is not only make the exchange simple but make the exchange also benefited to the customer. Actually I had a good time to talk to him. Manager Ali is a nice sales person with a good heart. I will recommend him to my family and friends. ——————————————————————————After I and my husband went for the whole town to find the best mattress we want to buy. It didn’t happen until we talked to manager Ali. He helped us meet our budget and we got the best mattress we like. Manager Ali is very knowledgeable, he explained the mattress function very well. He made it simple to understand. We also found the best price in town. I waited few days to write this because I want to see how my new mattress works for us. I am happy with the product we got!
Reviewed by Ln Wri on
1
Do NOT buy from this store or company. Company is selling mattresses at 50-80 percent off because the mattresses have Bed Bugs. Learn from my ,000.00 nightmare. Contacted company headquarters and they refuse to talk and failed to provide customer service at any level. Bed bugs found by Exterminator in foundation and mattress. Run don’t walk away. Mattress Warehouse is not the company to visit. :/
Reviewed by Justin Fame on
5
Ruby was absolutely amazing !! Helped me get my first mattress for my apartment! 10/10 would recommend to anyone! Go see Ruby and she’ll help you find your dream mattress! So attentive, funny, personable, and kind!
Reviewed by Lian Da on
5
The manager Ali is quite responsible and help ful. I bought twice there.
Reviewed by Daniel Salvetti on
5
Today I became a forever customer. Not only was Ali patient in letting my wife and I decide how much we actually wanted to spend on a mattress but he was able to find us the perfect mattress. If you’re going to this particular store make sure Ali is the one you work with as he will make your experience an enjoyable one.
Reviewed by Greg on
5
Ali, the store manager, was awesome to work with. No pressure sales tactics and very knowledgeable about the products he was showing us. We had an absolutely excellent experience here.
Reviewed by sanjay chhabria on
5
Mr. Ali the store manager was very helpful in finding a perfect mattress for us. He was very polite, very patient and answered all our concerns and questions and was not pushy at all. He understood our needs and showed us different choices based on our budget. We finally got our mattress delivered yesterday as promised and are very pleased with it We are very satisfied with the service offered by the store manager and overall had a great experience.Thank you.
Reviewed by omarjan ili on
5
What a nice place and Good deal. Highly recommended to all of you . if you ever look for mattress. Thank you Ali
Reviewed by Nathan Wright on
5
Was searching for a queen mattress that wasn't too expensive but not a bag off straw and Ali at this location delivered with NO HASSLE! He asked us what our budget was and showed us mattresses in our range and some slightly above and below. Once we found the right one he processed our order in about 15mins. We had questions about mattress brands and construction methods etc he answered them all no problem. Well laid out store, clean and knowledgeable staff. This is our second purchase from MW in the past two years and will be back for other mattress needs
Reviewed by Rajeev Bhat on
5
Mr Ali is a very sincere, knowledgeable, helpful, no pressure salesman. We went to his store a second time in 6 months to buy a bed(s) / adjustable frame for our kids/guest bed-room. He was patient to wait for the financing papers to come through due to credit freeze. He is clear on what price he can reduce and what he cant. No run arounds.
Reviewed by Debbie Mccall on
5
Received excellent customer service from Ali. He worked with me on my needs for a guest room and helped keep the price affordable! Go check out the store.
Reviewed by Angello R on
5
Happy i found this store. Syed helped me find the perfect matress for my father. Very honest and straightforward person. Very thankful
Reviewed by Shelly Yearick on
5
We were happy to buy a mattress from Ruby, she was a delight to work with! We never felt rushed through the process and buying a new mattress was a process for us! Thank you Ruby, we hope to deal with you again in the future!
Reviewed by Rachel Cote on
5
Really a great place. They were very welcoming and understanding of our budget and sleeping needs. I felt comfortable the whole time and never pressured about anything. They have plenty of good options too for every sized wallet and every type of sleeper!
Reviewed by Sridhar Chavali on
5
Mr Ali did a great job of helping us find the right bed. He even ensured a lightening fast delivery, the next day. When there was a tiny glitch during delivery, he followed it thru and resolved the issue. I wold certainly go back to this store again.
Reviewed by Pat Abbott on
5
My associate Ruby really knew her mattresses. She listened to what I said. She was low pressure and funny!!!!
Reviewed by Bina Patel on
5
We bought our mattress 2 weeks ago. Ruby and Ali really helped us out with the right selection, pricing and delivery. They worked with us to recommend a substitute base at a good price when the one we wanted was no longer available. They made our purchase experience pleasant!
Reviewed by Munawar Malik on
5
Worked with Akmal Ali, and he was extremely helpful and professional - he was very kind and helped us throughout our search for a new bed. We are very satisfied with our purchase.
Reviewed by ahsan khan on
5
First time I went along with my wife to Mattress warehouse Chantilly. Store was very clean and organized. We met with store Manager Akmal Ali. He warmly welcome us. He has amazing knowledge of all type of mattress. He understood all our needs and did a great job of helping us to find the right mattress. He was very polite , very patient and answered all our concern and questions. After lot of efforts we find good deal and timely delivery Thank you Akmal Ali. We appreciate your efforts, dedication, devotion and best customer service. Keep it up the good workThanksAhsan khan
Reviewed by Sanjiv Joshi on
5
Store manager Ali is a nice guy. He has an amazing knowledge for all types of mattress. we bought a really good mattress from him and get a next day delivery . This Tempur pedic mattress and ergo are really cool. This mattress has everything i need for my comfort. Buying a mattress from Ali is a really good experience.
Reviewed by Mark Bryant on
5
Working with Mattress Warehouse of Chantilly was outstanding! I am personally going through a tough time in my life that has put me in an apartment away from my family and having to purchase a bed was not something I was looking forward to doing. When I arrived at the Mattress Warehouse store, Bhatia greeted me and was so pleasant to speak with. He treated me like an old friend and helped me make a decision that best suited me. Thank you Bhatia for your expertise and kindness!
Reviewed by Russ Brown on
5
First, the store now carries Airloom mattresses, which is all I buy. Next, Ali was exceptionally courteous, knowledgable, and pleasant in the transaction. I bought the mattress on Sunday and it was delivered and set up Tuesday afternoon. Shopping here was a rare, enjoyable retail experience.
Reviewed by Thomas Mulvey aka RAXX on
1
Rude. Best way to describe the experience.
Reviewed by Ann VuLe on
1
I don't write many reviews, but wanted to express my dissatisfaction with the service I received from Ali a couple of weeks ago. I came in looking for a mattress for my elderly parents. Ali was knowledgeable and showed us a couple of mattresses. Everything was fine, up until he asked us for our contact information to enter in the system. I thought that he just wanted that so when we came back with our parents, he would already have the information. But when he asked us for a deposit, I refused because I was not ready to buy. Ali assured me that if I decided not to purchase a mattress, the deposit would be refunded back to me. It seemed such a hassle to me so I insisted on not putting down a deposit. Ali got upset and threw his pen down on the table right in front of me and told me that he had to delete my information now because he couldn't save the information without a deposit. Very unprofessional! Needless to say, I left and went to the Mattress Warehouse down the street (off of Lee Jackson Highway) and bought a mattress with Kumar, who was very patient with my elderly parents, respectful, and professional.
Reviewed by Spamoni4 on
5
Worked with the Manager Ali. He was very pleasant and knowledgeable of the products being sold. We are a return customer and they continue to provide quality support and customer care.
Reviewed by Ram K Bista on
5
Kumar at Chantilly Mattress WareHouse is very knowledgeable and can provide you the best price ever. Even though deliver team makes unfavorable delivery, Kumar will take extra mile to rectify issues. He provided great price and service to me.
Reviewed by malika kohli on
5
ALI was great. We got a mattress with box spring. Very patient and took his time to explain us the different options. I was very happy with the service.
Reviewed by Sho H on
5
Excellent customer Service by Ali and great knowledge about the products. Also gave us lots of time so we could make the right selection in order to choose the right product. Definitely will be returning back for any mattress needs
Reviewed by Renae Post-Wezdenko on
5
Excellent service from the Chantilly Manager Ali. He gave me lots of information and was not "pushy" in his sales approach. This is the second time we have purchased a bed from this shop and we will be back. Thank you for a great experience.
Reviewed by Padre G Man on
5

Ruby was great. Went to a different place first. Won’t mention Bob’s store name but they were atrocious. Matress Warehouse made us feel wanted and taken care of. That’s why they got our business. Mattresses delivered on Monday Morning. Whole experience was great!
Reviewed by Zahra Taleblu on
5
Had an excellent customer service experience here. Ms Roby Roy took care of all our needs and went above and beyound to make sure we were satisfied with our purchase. She was patient, informative, an an overall joy to speak with. She deserves more than five stars. Because of this experience, I have since returned and brought family to the store to purchase from her as well.
Reviewed by Natalie Morales on
5

Reviewed by max hammond on
1

Reviewed by Brian McLaughlin on
5

Reviewed by Jobin Kuruvilla on
5

Reviewed by Crystal Robertson on
5

Reviewed by Tonia Pullen on
1

Reviewed by Dave Krug on
5

Reviewed by David Keith on
5

Reviewed by Padre G Man on
5
Ruby was great. Went to a different place first. Won’t mention Bob’s store name but they were atrocious. Matress Warehouse made us feel wanted and taken care of. That’s why they got our business. Mattresses delivered on Monday Morning. Whole experience was great!
Reviewed by A Kirkpatrick on
3
The mattress is great. The salesman was very flexible with my delivery dates and patient with my questions. However, I did not have good experience with the delivery person. He was impatient with me and curt. I was pulling down the fold frame down when he arrived. I forgot that my old bed frame had special screws in one corner. I was going to get the screwdriver I needed to collapse the old frame and the delivery man said "I don't have the time." I wanted to make sure I heard what he said and asked "Excuse me?" He repeated, "I don't the the time." So he place the new bed and frame beside my old frame. Then when he was done, and I signed for the delivery, I asked if I could have a copy. He curtly said, "what for?" I don't know how the company sources their delivery people, but what was looking a an overall good experience was tainted by the delivery person.
Reviewed by Tuan Vu on
1
Folks, stay away from this place. Absolutely horrible service. We bought an expensive king mattress set from here, wrong set was delivered. After multiple attempts of trying to get this resolved in the store, they passed us over to corporate which have not returned our phone calls. They just want to take your money and run. Our first and last purchase from Mattress Warehouse. Store manager is not customer focused.
Reviewed by Rebecca Brummett on
5
These guys were great! Malcolm was very knowledgeable of the entire product line and very patient with my daughter and me as we tried out many different mattresses. He answered all of our questions thoroughly and jumped through hoops to get us the mattress my daughter wanted to take down to college within two days. I think the price was reasonable for the mattress she chose. Soon after the sale, John followed up with me to make sure I was happy with everything. I would definitely recommend them (ask for Malcolm!!) and would happily buy from them again.
Reviewed by Carolyn Young on
5
You will find what you need here that is for sure!! John Mcdonald is very knowledgeable Sales Rep as well.
Reviewed by Will Smith on
5
I'm a return customer and they've taken care of me all three times I've come in. All of the products I've gotten from here have been personal located by the manager of the store who was extremely helpful in all my visits. I will definitely be coming back for my next purchase.
Reviewed by Jacob Hoffmaster on
5
I came into the store about a week ago, and Manager Jay Roberts was working. I explained to him, that I had been sleeping on a 15 year old bed and it was killing my back. He recommened that I try this bed match system, I was unsure but went along with it. He showed me a couple mattresses and we finally choose one that worked for my budget and body. He was super helpful, but did not pressure me into buying a 2000 dollar bed like what was the case at mattress firm. If i had to do it all over again, I would just come striaght here. Please stop and see Jay if you are in need of a mattress. I have been sleeping on the mattress for about a week now and my back feels so much better. Thanks Jay
Reviewed by Eric Lewis on
5
I came here to buy my first bed and the manager, Jay, could not have been more helpful. He got my sleep profile from their in-store technology and had me try several beds that matched. I had no idea if I needed a soft or firm bed, but I walked away with the perfect mattress.
Reviewed by angela canales on
5
The zipper to my king size mattress cover broke off and I procrastinated on getting a new cover for a year. I finally got a chance to walk in the store and was quickly greeted by a nice, young man. He was able to look up my information in the system and was able to find the right size mattress cover for me. The transaction was quick and I even got the Black Friday discount! Thank you, Jay Roberts! Ask for him!
Reviewed by sirisha kusuma on
3
Got a good deal.
Reviewed by Christopher Hawkins on
1
We were lied to by the sales people at the Mattress Warehouse of Chantilly and suckered into a no way out scam. We have lodged a formal complaint with Mattress Warehouse management and the BBB (in which they have hundreds more complaints). Don't make our mistake. Go somewhere, anywhere, else.
Reviewed by Kevin Scott on
4
I shopped around for a mattress for my daughters and I didn't find any that were in my price range. The store manager Ali was quite the sales man, I got the mattress I want for the price I wanted. Thanks Ali for your assistance. Sincerely,KevinChantilly,VA
Reviewed by Ehson Ali on
5
I had a wonderful experience @ the Store, their BedMatch Technology is a Work of Art! Store Manager Ali was exceptionally professional and made our experience best. We recommend this store for all future business
Reviewed by Linda Smith on
5
I had an AMAZING experience with the staff! They were knowledgeable, patient, and kind! From the time I made my selection until the time I received my order, they stayed in constant communication. Ruby Roy and Store Manager Ali were instrumental in making sure that my boys and I left the store happy and excited to get a good nights sleep when our new mattresses arrived. They even called to make sure my delivery was fine. The delivery guy (wish I knew his name) called and gave me a window of time which he stuck to and called again when he was 10 minutes away. This was important to a busy mom like me and I really appreciated not wasting an entire day waiting for a delivery. The staff at this store made shopping fun again! Thank you Mattress Warehouse for hiring such AMAZING people!
Reviewed by Julie Palmer on
1
This review has to do more with the customer service. I don't know about the beds but I didn't buy from here because of the sales person that works here. He was aggressive and made some inappropriate comments. He started us off on the analyzer which seems like a good tool. Then he showed us to different beds. My boyfriend was wearing hunting gear (cameo sleeveless top and pants) He asked my boyfriend if he was in the service. He said, "no" and the salesman replied, "oh stolen valor?" Anyone in the military service knows hunting gear looks nothing like fatigues. He also asked if were married and we said not yet. He said, "oh living in sin eh?" I have a good sense of humor but this was the wrong setting for that. It was the first place that we stopped at and I wanted to look around to make sure I was doing my due diligence. Once I mentioned that, he said, "why would you go any where else when you could buy a bed here? You are here already" I said that I wanted to look around and that's all. I was being honest with him. I wasn't sold on the price because it didn't come with the box spring or home shipping. He was also trying to sell the mattress protector and the pillows. It was a stereotypical sales interaction, the more time that passed, the more he pushed us to make a decision. I was firm that I didn't want to decide at the moment. We were in there for 45 minutes and at the end, he gave a slightly lower discount and free shipping. When I mentioned another place I wanted to stop at he bashed them, saying, "you don't want to buy there, they sell used mattresses." As soon as I heard him trash talk and said some inappropriate personal comments, I knew I didn't want to buy from him. I know he needs to make a living but there's a different way of doing business where both people are happy. On the way out he asked, "how was your experience here? was there something I did wrong?" I am not interested in your guilt-trip tactics. I went to the other store, got exactly what I wanted with free shipping included, a lower priced mattress, a free mattress protector and excellent and hilarious customer service.
Reviewed by Ryan M on
4
Wonderful sales associate who worked with me to figure out what kind of bed would fit my (initial) vague desires for a better mattress as well as other items that would go along with it.Definitely recommend this MW location.
Reviewed by george bodie on
5
I made a purchase to take advantage of a July 4th sale. The store manager whose name was Ali was available and listened to my requirement. He was extremely professional and was very attentive and responsive to both me and my wife as we determined what we wanted to purchase. It was a very refreshing and affordable shopping experience. The next time I have a need to purchase a mattress or other bedding product. I will start with Ali and his Mattress Warehouse store in Chantilly
Reviewed by Charlene Unterkofler on
5
So thankful that I found this store and manager Ali to work with! Last May a fire near our neighborhood burned down a senior apt. building causing over 100 seniors to relocate. I volunteer with a non profit responsible for providing new beds as the seniors find new housing (all at different intervals and all over the county). The manager Ali has been very sensitive to our situation and extremely helpful for the past 3 months. He offers reasonable pricing to fit our budget and makes himself available 24/7. He processes the orders within minutes of receiving them and always willing to go the extra mile to make sure they have a bed to sleep on the first evening in their new home. He took on a very challenging situation and made it run smoothly and efficiently. Most of all, he has a big heart and has really earned my respect! Thanks Ali!
Reviewed by Hikeallover on
5
Best deals for a mattress
Reviewed by Sory Kante on
5
Great Attitude and very helpful with mattress selection. The General Manager Ali cares a great deal and came over my place on a pouring rainy Tuesday night at 9:30 PM ish to help me install the bed system on his own time after closing the store since the delivery company who was in charge of my installation dished me.
Reviewed by Beatriz Wiseman on
5
Thanks to Ruby we will be back again!! She helped us find the mattress that met our needs.
Reviewed by Colleen Chen on
3
It is good.
Reviewed by suzanne nacy on
5
Ruby is so nice! Thank you for all of your help! Also for helping me tie my bunjie board down!
Reviewed by Rodrigo Avalos on
0
bien resivido la atencion al cliente