At Mattress Warehouse, our job is to provide you with a hassle-free buying experience and a quality night’s sleep. Our Arlington, Virginia – Pentagon Row staff is knowledgeable about all our mattresses and sleep products, to assure you make the best decision to improve your sleeping experience.
Mattress Warehouse of Arlington, Virginia – Pentagon Row offers a large selection of quality name brand mattresses and sleep products. Try bedMATCH® today to help you find the perfect bed for you. We are conveniently located on 1201 South Joyce Street near Champps and Best Foot Forward.
Nearby Stores and Restaurants:
Sine Irish Pub & Restaurant Arlington, DSW Designer Show Warehouse, Cost Plus World Market, Bath and Body Works, Gap, Tasteful Delight, Rite Aid, Starbucks
Foxcroft Heights, Arlington Views, Columbia Heights, Penrose, Aurora Highlands
Brands sold at Mattress Warehouse of Arlington, Virginia – Pentagon Row:
All warranties on bedding sold by Mattress Warehouse are through the individual manufacturers.
All items sold by Mattress Warehouse are available for shipping or in-store pickup.
Does Mattress Warehouse offer delivery?
Yes, Mattress Warehouse offers White Glove Delivery for qualifying purchases. We can also ship items for you to pick up at any store, or directly to your house. Delivery fees may apply.
Can Mattress Warehouse take away my old mattress and box springs?
Yes, Mattress Warehouse can take away your old mattress and box springs. There is a $14.99 removal fee per item removed.
What mattresses are on sale at Mattress Warehouse?
Mattress Warehouse has different sales going on throughout the year. To see what’s available as part of the current sale, visit https://sleephappens.com/collections/specials-and-sales.
What is bedMATCH® and how does it work at Mattress Warehouse?
bedMATCH® is Mattress Warehouse’s patented diagnostic sleep system that does what its competition cannot — it makes scientific recommendations on the best mattress specifically for you. Through advanced technology, the bedMATCH® system uses 18 statistical measurements and thousands of scientific calculations to determine the best mattress for not only your body type but for your sleep preferences and needs.
What if I don’t like my new mattress? What is Mattress Warehouse’s cancellation and return policy?
If you are not satisfied with your original mattress after 30 days of use, contact Mattress Warehouse to begin the process for your one-time comfort You can test out your mattress for up to one year before deciding whether you want to keep your original selection or utilize the comfort exchange program. If you use the Comfort Guarantee program, you will receive a 100 percent credit of the original purchase price to be applied toward the current ticketed price of the replacement mattress. You will be responsible for any difference above and beyond the amount of your credit once you make your mattress exchange. Certain fees apply.
If you need to cancel your order for any reason, you may do so within 24 hours with no penalty. If, after 24 hours from the time of your order, products have been shipped, but not yet arrived at your home, Mattress Warehouse reserves the right to assess both a 20 percent restocking fee and any freight charges that were incurred in shipping your order.
Visit our Mattress Warehouse of Arlington - Pentagon Row store to shop all ongoing mattress sales! Our mattress sales ensure all customers receive their perfect mattress at the right price.
Not ready to visit us in-store? Shop all of our current mattress sales online today!
We had a great experience here with Kevin. He was very pleasant to work with and helpful in guiding me and my husband through all the mattress choices. Also, location is very convenient near our cobbler, Best Foot Forward, so bonus!
We were warmly welcome by Kevin O'keefe and amazed by his knowledge of mattress. He was very patient with us and was very kind and playful with our son while we took a look around. Kevin gave us a deal that we could not refuse. We would definitely recommend him to our friends and family for mattresses hunting. Thank you so much Kevin again we love our mattresses.
Kevin was extremely helpful with my girlfriend and I selecting a new mattress, he showed us a variety of options and answered all our questions. We spent about an hour in the store trying different setups, we decided on one we but wanted to go shop around and give a sleep number bed a try, we left, had a beer, came back to mattress warehouse and made our purchase with Kevin. We LOVE our mattress and we would highly recommend shopping here before anything else. Delivery was exceptionally easy and arrived exactly when they said it would.
I want to commend Hicham for exceptional customer service and total satisfaction. Hicham is polite, honest ! Takes his time with you and is truly interested in what you are looking for weather you visit the store or call him on the phone . He has helped me and my family multiple times with finding the right mattress for many years .
The staff at this location are extremely kind, knowledgeable, and professional. Hicham was incredibly helpful and patient, recommending several mattresses and advising on features to look for, without any pressure to purchase. Hicham's first recommendation was easily the best, and the team went above and beyond to give me a great price. Best customer service in the DC area. Highly recommend!
I went to look at new beds and discovered a pleasant environment and very helpful people. Kevin was extremely knowledgeable and very personable. I sensed sincerity and caring as he spoke. I will definitely purchase my bedding needs from Kevin and Mattress Warehouse.
Professional, knowledgable and extraordinarily patient! I've been to several places in the past 3 weeks looking for a bed. I'm not sure why I'm tired - it could be my old bed - or more likely the pushy and tiresome salespeople that I encountered at other storesSharing my story with a friend, she heartily recommended Mattress Warehouse. It's smaller than many of the others I visited but the selection and service were miles above the rest.And Kevin was fantastic. He asked a ton of questions to better understand my needs (not his). After an hour or so, I made my selection. I got a great value. And equally important, I know that if I ever had a problem, I could call Kevin.Many thanks!
Kevin, the Showroom Manager, is extremely knowledgeable and comforting (pun intended) when helping my wife and I pick out the perfect mattress. We were long overdue for an upgrade and popped our head in just to start our search. We were greeted immediately despite the holiday crowds and started testing out several mattresses that fit our sleep style. Kevin was patient, answered all our questions and ultimately made us feel comfortable when making our purchase. Would highly recommend asking for Kevin if you end up shopping at this location.
Kevin was knowledgeable & friendly! Have bought two mattresses and will be back!
Kevin was very helpful but didn't pressure us at all to buy the more expensive mattress. We has been dreading to go look for a new mattress for some time but it was actually fun. We ended up getting a more expensive bed than he initially brought us to, and he gave us a great price for it.We wouldn't have waited so long to buy a bed had we known it would be so painless. Great customer service, great beds, easy quick delivery (scheduled).
Awesome experience Came in near closing time and was waited on with a smile. Thanks Mattress Warehouse. .
Kevin O'Keefe and Rafael stayed late to help me. They were knowledgeable and helpful, and help me get a great deal. I love my new bed, and I appreciate them! They really know how to take care of customers, and want us to feel better!!!!
Highly recommend, great product and great prices! Hicham is so knowledgeable and such a nice person
My first professional mattress shopping experience. Kevin is very warm and nice. He provided great recommendations taking consideration of your needs and affordability. Got a nice mattress.
I fully recommend visiting here and talking with Kevin!! Kevin was so helpful in buying our 1st mattress. He listened to our likes and dislikes and was very patient with our decision. He showed us all of the options in our budget, style and comfort needs and we were able to make a great decision. Thank you Kevin for all of your knowledge and help!
Kevin, the store manager, was very helpful and just a nice guy. Would recommend coming here.
Kevin is absolutely wonderful. He took the time to help us figure out what was the best for us and within our budget. We couldn't be happier with our new mattress and more grateful with him!
Store manager Kevin provided great, friendly service and guidance as I searched for a new mattress. He patiently listened to my preferences and allowed me to try almost every mattress in the store until I settled on my final choice. His delivery crew also did a smooth & efficient job. I'd recommend paying him a visit!
Thank you to the employees at this Mattress Warehouse location for their excellent customer service and congratulations to each of them on a job very well done.It was a pleasure working with them and we very much appreciated their attention to details; friendliness; and professionalism... All of this without being intrusive as we shopped for the perfect mattress.
I visited the Pentagon Row Mattress Warehouse on Sunday July 13, 2019. I had a great experience. I received thorough information about mattresses and headboards. After testing different mattresses, I made a purchase and received my delivery on Tuesday 16 July. I was pleased with the amount of time I received at the store learning and testing mattresses, the customer service is superb and the delivery was timely and the set up was quick and additonal information from the deliverers about the bed frame's expansion ability was also greatly appreciated. I will definitely go straight to Mattress Warehouse at Pentagon Row for any other mattress purchases I may have in the future.
I wanted to take a minute to alert Arlington mattress shoppers that I visited and purchased an incredible Temperpedic Breeze mattress with an adjustable base at Mattress Warehouse located 1201 South Joyce St. in Arlington, VA behind Pentagon mall. I could not be happier. Kevin greeted me with a smile and introduced me to a computer bed system called Bedmatch. The computer bed measured my body and suggested 4 mattresses to choose from. Kevin pointed out that with this technology we can eliminate the other 45 mattresses in the store. The best part was knowing that I can just push a button and the mattress can adjust for reading or watching television in bed. The Breeze series is cool all night long. Go see Kevin and try a Temperpedic Breeze mattress.
From the extremely clean showroom to the exceptional service and logical inventory.Each series of products are presented in a Soft,Medium and Firm display which makes the decision making much easier than other showrooms. They even show a Split King Temperpedic actually on the floor for guests to experience. They also provide a Price Guarantee that is good for 1 entire year. They have a computer BEDMATCH program that virtually eliminates over 90% of the wrong mattresses making selection very User Friendly.
Kevin and Raphael made what could have been a cumbersome experience very pleasant and easy. They asked the right questions and got us set up with the right mattress for us--with no pressure or up-selling. I highly recommend this store.
Very helpful sales staff, and best of all the process was quick and easy!
Raphael was great! Got me EXACTLY what I needed in such a quick, professional, and polite manner! Awesome customer service & great deals!
I wouldn't hesitate to buy to buy from here. Everything that I was told would happen after purchase happened. The delivery and set up approx 15 mins. Wonderful experience and I highly recommend!
Highly recommend go see my friend Kevin he will hook you up right
Great customer service, professional and friendly. Worked with me on the price and I came away with a better bed than I'd hoped! Thanks
Go to mattress Firm .
Kevin O’Keefe was a fantastic help in finding a great mattress.
Kevin and Raphael were great to work with. They work with you on achieving the most comfort for the best price. The were both very helpful in making this decision and got us the best price in town for our tempur-pedic. Thanks to both of them!
Most of the time when we enter a store, we put up defenses against aggressive sales staff. Our experience at Mattress Warehouse Pentagon Row was a pleasant surprise. The store manager, Kevin, was terrific. He was low-key, warm, engaging and helpful. He walked us through several mattress brands, authoritatively explaining the differences. We were confident we made the right decision on our mattress purchase thanks to Kevin.
Kevin is the best salesperson ever. I highly recommend him
We had a great experience buying here and are really happy with our new mattress!
Great selection and knowledgable customer service. Kevin is a seasoned vet with an immense amount of useful facts and figures to help you pick the right bed setup for you. Delivery was on-time and very professional.
Great sales people. Box spring didn't fit but got another the next morning.
I went in this past weekend to browse for a new mattress. After a bunch of online research, like I assume all of you reading this have been doing, I decided not to take a risk by purchasing a bed online I haven't tried first. The wife and I are REALLY glad we did. We found the perfect bed, and Kevin was such a huge help. The entire team was extremely nice, polite, and patient.
Me and my mom had a great experience with Kevin. We are very satisfied with our purchase!
The guys at Mattress Warehouse of Arlington-Pentagon city did a great job. They were knowledgeable and did everything they could to get me the right mattress. There were no shady sales tactics, no hidden costs, or pressure to buy. Buying a mattress is a grudge purchase, so come here to get it over with as painless as possible.
Kevin is the man! Personable, knowledable, and flexible. I would recommend to everyone!
Very friendly, helpful and knoeledgable sales rep. Made sure we got the right mattress and accessories. Price point was comparable to Macys but we came out ahead as there were no charges for delivery, setup or disposal of old mattress.
Himar is a wonderful salesman. He explains everything and provides great service! I will refer all of my fam and friends to him.
Himar was great! Helped us find a great bed!
Salesman Hirmah was great. Very knowledgeable of the entire store.
I walked into this store completely distraught and aggravated from sleeping on the floor since Amazon had issues with the mattress I had originally ordered with them. I was greeted by a gentleman named Himar who was extremely helpful. I was able to get my mattress the same day and for a great price. Thank you so so so so much for your help! Would definitely recommend this location
Amazing experience here. Himar was amazingly helpful and made sure I found the perfect mattress. It was a stress-free experience and I would recommend this location and Himar to anyone looking for a mattress.
Was referred by a friend due to the high quality customer service and they exceeded my expectations! Be sure to take advantage of the free analysis of the level of firm/soft bed that’s right for your needs. It gives you a list of beds on the showroom that are a match! Not only did I receive superior customer service, but also a perfect mattress right in my budget!
Kevin made the experience amazing. He found a mattress from the back room that we love. Thanks Kevin, you are the BEST!!!! Colorado Jeff
Cannot have any better customer service than here! We will always come back here for mattress related shopping and recommend this store to all friends and family in the area. The store manager Kevin has the golden heart. He helped my husband and I buying the mattress for our new home. He stayed late after working hour to make sure all our needs were answered, he even went beyond to send us a free bed frame so we could enjoy the new mattress when our bed furniture is still on the way. My husband and I had some unpleasant experience at another mattress warehouse shop in VA area. We are so glad that we found this store and found Kevin!
Kevin was amazing! He helped me find exactly what I was looking for and took the time out to make sure it was exactly what I wanted. My shopping experience was excellent. I would definitely recommend this place!
We were warmly welcome by Kevin O'keefe and amazed by his knowledge of mattress.He was so patient- we were there for almost over one hour. Finally we selected a Stearns & Foster queen mattress. This one is our 4th mattress we have purchased this year so far. Here is the story from January till today:1. We bought Sereta Queen (9) in January, after 2 months of trial, the middle was sagging, fortunately, the return process was not too frustrated. 2. Bought Serta Queen in Macy's in June (over ,000). After delivery, immediately noticed that it’s 58.5” width”, 1 1/2” narrower than a standard queen mattress is conspicuous. My previous queen size mattresses never exposed the bed slates. Also the egg edge shape made it difficult for two people, if they do not want to fall during the middle night. Macy’s staff requested we pay a return-fee first and then they would arrange a pick-up. We insisted that returning a defective product should not be charged to an innocent customer. The staff finally stated that a mattress inspector would be sent over to exam it. Without notice, on the first appointment the inspector did not show up so reset a new appointment.Two weeks later, an inspector came over, did a thorough inspection, and concluded that the mattress was definitely a defective product and he would report to Macy’s and Serta.Wrote letter at the end of July to Macy's and Serta customer service department since no any feedback 40 days after the inspection. NO ANY RESPONSE.Eventually, we walked into the Macy's store for the return process. Finally, after two months not able to use the queen bed, the mattress got hauled.3. Bought a King Beautyrest in Sears (over ,000), free trial has passed, the middle started to slight sag. 4. Hope this one from Mattress Warehouse can hold for years. Kevin told us he was off for a while and now very glad to come back to work. Kevin is back! Kevin, thank you for your help! Take Care!
I was very disappointed in my experience. I was supposed to get a mattress delivered 3 weeks ago. On the day it was supposed to be delivered, the workers never showed up. I never got a call or anything updating me on the status of the delivery until and hour after it was supposed to have arrived. I was never offered a refund in the delivery fee, which is clearly stated on the invoice. Also, when I went to reschedule, I wasn’t able to have it delivered for another 3 weeks due to my avalibilty. They are not that accommodating to your schedule.
Kevin & Savi were AMAZING! So helpful. When I was ready to schedule delivery I worked with Yamma over the phone - another great experience! Delivery - flawless! Highly recommend going to see these guys!
Many thanks to Kevin here at this store...the "Gray Ghost". Great guy. Spent so much time finding out exactly what was best for us. People tend to undervalue their relationship with the mattress they sleep on every night, but he reminded me that it's not so much a "cost"...but an investment in your health. Will recommend to all my friends in the market for a mattress to go see Kevin. Once you feel the Tempur-Pedic, you won't settle. Thanks for everything.
I really recommend this store. We had the best customer service since we walked in. And delivery is so easy and on time.
Great experience here!!! People are all nice. I have walked around many places and this is the best place I found to buy the bed and mattress. Great quality and service. They solved my problem in one minute! Best mattress to shop in this area! Raphael is very knowledgeable. Kevin is very nice and handsome!
I worked with Mario at this location and he ensured that I was able to purchase a good mattress in my price range. It was also financed at 18 months, and I was able to buy all three pieces of the bed (mattress, frame, box spring) within my budget. I returned for a mattress protector, and was shown good options--I purchased the cooling technology protector. When there was an issue on delivery day regarding my box spring, Mario was quick to find a solution that allowed me to exchange the one I had purchased, and instead get a split box spring, allowing me to sleep in my bed that night. So far the mattress has been excellent, as has the cooling mattress protector, and I am very pleased with my experience.
Excellent service. Super Mario was very helpful and quickly found a perfect fit for what I was looking for. Highly recommend!
Mario was extremly helpful and so personable! No pressure at all, able to answer every question, listened to me and found what I wanted on my budget. I would absolutely recommend his service.
Had a great experience shopping with Kevin. Very knowledgeable and fair. We were able to make a quick selection and had a great customer experience.
Mario is simply the best. It took the time to understand our needs and figure out which mattress will be best for us!
(Super) Mario was great! Helped me find the right mattress for me without making me feel pressured.
Overall a great experience. We used the bedMatch technology to come up with a list of suggested mattresses, then Mario walked us through each one to pick the perfect mattress. Very happy with the selection and Mario was extremely helpful. Definitely would recommend this be your first stop when shopping for your next mattress!
Super Mario was really awesome, we receive excellent service from him.We had been looking matress for a while with other shops but we dont like pushy salesmen but when we came accross Mario he was different. He was excellent and professional in his business dealings with us.We would like to thank him for the good discount.
Big thanks to Mario and Mattress Warehouse! Mario was an absolute pleasure to work with and helped find the perfect mattress that fit our needs.
Helpful staff, great service
Mario was great. He took the time to throughly explain to me each mattress that he showed me. He also made sure to stay within my budget instead of trying to up sale me on something. I even received free delivery and a discount on a already discounted mattress. Definitely recommend going to this location just for his service alone.
Mario is the best! He was very patient and helped so much! He gave us a great price and I highly recommend him if you come to this store!
Mr Mario Newry provided unparalleled service and attention to detail. The price point was more than fair. I left the store with new beds for myself and my children. I highly recommend visiting and asking for Mario.
Mario was outstanding. He provided excellent customer service and helped me find the perfect mattress exactly in my price range. Would absolutely recommend Mario and Mattress Warehouse to anyone looking for a new mattress!
Mario was very helpful throughout my entire visit to the store. He helped me throughout a bed match test, then through testing each of the mattress recommendations. He worked with me on my budget and logistical needs to find the right mattress for me. He was very nice and friendly. I definitely recommend using this store and working with Mario.
Mario gave good service and gave me a good deal
Thank you Super Mario for such a seamlessly great mattress buying experience! Buying a mattress is one of those burdensome tasks you need to do, but Mario was super patient, professional, knowledgeable, and simply fun to to go through this journey with! He helped us with a bed diagnostic, compared the pros and cons of both, and price matched what we saw online!He was very willing to work with us throughout the whole process. We were able to find something we like and had it delivered within a couple of days! If you need a buy a mattress, please ask for Mario and he'll really take care of you -- be it price, the type of mattress you need, or anything else.I had to call Mario a couple of times just follow up on a few things, and he was gracious and helpful through it all.5-star service!@Mario's boss - please give this guy a raise or a promotion! He is awesome!!
Mario os the greatest Consultant ser. He grave great discounts and service.
I purchased 3 beds from Mattress Warehouse at Pentagon Row last weekend based on all the good reviews. Our salesperson, Kevin, was very helpful and friendly. He offered us a good deal for 3 beds, the deal included a free frame for all 3 beds, a bed protector for all 3 beds, and a 30% discount on two of the beds if we bought them at that moment. He gave us a total and asked us to pay, after we had paid he gave us a copy of the receipt. I pointed out that all the items previously offered as complimentary were being charged and he said it had been a mistake and offered a pillow to offset the difference between the amount of the receipt and the agreed upon deal. I agreed to take the pillow which I should not have done because after reviewing the receipt again at home, I noticed the prices were higher for the beds and small amounts had been charged for the bed protectors. At the end, we didn't receive the offered discount for the beds and every single item which was supposed to be free had been charged.
Today I went to the Mattress Warehouse location at Pentagon Row hoping to take advantage of their Memorial Day sale. I was greeted by Mario when I walked in who immediately asked what I was looking for. I told him that I was looking for a firm mattress as I have suffered for years from a sore back upon waking. He showed me a few options and after clarifying my price point (which I admittedly should have done from the beginning!) he found me some mattresses that fit it. I found one that I liked that was a good price and have decided to try it out. Mario was extremely helpful through the whole process and I was in and out in less than an hour. I highly recommend this location for it's great customer service!
Haven’t bought a mattress in years and was really overwhelmed at where to start. Came back two times (with 2 kids in tow) and Mario was super helpful. The staff was very patient and full of knowledge! Good listeners to find out what we wanted so we felt confident making such a large and important purchase!
Exceptional customer service. Kevin was knowledgeable, patient, and so helpful!
Pretty good customer service and pretty good deal.
My girlfriend and I came in just to see the sales for the holiday. Their salesman, Mario, was a great help and gave us fantastic customer service. He made sure we took our time and made a great decision. Would recommend anyone to work with him.
I do think that they had the best value of the stores we went to. Kevin and Mario were very attentive. I'll update the review once we've slept on the mattress. But overall five stars so far :)
Experience was great, ask for Mario when you get there. Cool and confident, kept us laughing and was very knowledgeable, didn't try and push anything unnecessary on us. Got a great mattress at a great price.
Wow such an easy experience. I was greeted promptly by Mario who was of such wonderful help to me and my family in picking out a mattress that was in my price range but did not sacrifice quality. Mario was clearly knowledgeable about all the mattresses and was so passionate about helping me find the right one for ME. He was not out to sell the me the most expensive mattress, he wanted to make sure it was the one I needed. Thanks to Mario, I was able to make a very simple purchase in under 45 minutes. Great experience!
I met with Mario here over the weekend and he was beyond helpful. He helped me get a suggested set of mattresses to test, and was always very mindful of my budget. I was able to try several, and when I settled on one that I really wanted, we were able to negotiate a great deal that would work for both of us. But not only that, since I was buying a floor model, I was able to get a bedframe and platform included in my purchase. I am very happy with my purchase here, and I'll have to let others know about Mario at this store.
We came into matress warehouse to simply look around with my girlfriend who has neck and back pain while sleeping and Mario was very very helpful, patient, and understanding and helped us purchase a new matress set that suited both our needs!
We had a wonderful experience and our sales representative, Mario, was fantastic! He knows how to work a deal. We left with one of the best mattresses for literally LESS THAN half the price. Most pleasant mattress shopping experience I’ve had. Thanks again!
Great experience here. Mario, the sales representative, was of great help choosing the right mattress, headboard and bed frame. He was awesome working out our budget with great discounts. He was also very kind giving my son a nice stuffed sheep that he now loves to sleep with. My wife received a free pillow for mother's day as well. I can't think of a better experience buying stuff than I had with Mario at the Mattress Warehouse. I totally recommend this store!!!
Mario made the mattress buying experience quick and easy. I would go back again. He even tracked my delivery and worked with the delivery team to resolve a location miscommunication and get my bed delivered. Customer service above and beyond what you normally find these days. Thanks Mario and team!
Mario is a great salesman that will do anything to give you a good deal! Excellent service.
Mario was an excellent and pleasant salesman to work with. Truly put all his focus on satisfying the customer and gets right to the point! I really enjoyed working with him as he is very friendly and courteous.
Because that was my first experience, Mario was a great help for me . He's so professional and so helpful in the way that you can never try to go to another store. He makes me believe that a great things could happen. Thank you Mario and God bless you.
Mario is amazing , he really knows his mattresses. The store is very clean and well kept and has a large collection of mattresses. If you are looking for a mattress this is the place to go.
Super Mario is the greatest. Superb service and he is so knowledgeable about the mattress business. He also checked with my family after the delivery was made. What a great guy and excellent service. Thanks Mario.
Super Mario was really awesome, we receive excellent service from him. We had been looking matress for a while with other shops but we dont like pushy salesmen but when we came accross Mario he was different. He was excellent and professional in his business dealings with us. We would like to thank him for the good discount.
We had a wonderful experience and our sales representative, Mario, was fantastic! He knows how to work a deal. We left with one of the best mattresses for literally LESS THAN half the price. Most pleasant mattress shopping experience Iâve had. Thanks again!
Havenât bought a mattress in years and was really overwhelmed at where to start. Came back two times (with 2 kids in tow) and Mario was super helpful. The staff was very patient and full of knowledge! Good listeners to find out what we wanted so we felt confident making such a large and important purchase!
I was very disappointed in my experience. I was supposed to get a mattress delivered 3 weeks ago. On the day it was supposed to be delivered, the workers never showed up. I never got a call or anything updating me on the status of the delivery until and hour after it was supposed to have arrived. I was never offered a refund in the delivery fee, which is clearly stated on the invoice. Also, when I went to reschedule, I wasnât able to have it delivered for another 3 weeks due to my avalibilty. They are not that accommodating to your schedule.
We were warmly welcome by Kevin O'keefe and amazed by his knowledge of mattress. He was so patient- we were there for almost over one hour. Finally we selected a Stearns & Foster queen mattress. This one is our 4th mattress we have purchased this year so far. Here is the story from January till today: 1. We bought Sereta Queen (9) in January, after 2 months of trial, the middle was sagging, fortunately, the return process was not too frustrated. 2. Bought Serta Queen in Macy's in June (over ,000). After delivery, immediately noticed that itâs 58.5â widthâ, 1 1/2â narrower than a standard queen mattress is conspicuous. My previous queen size mattresses never exposed the bed slates. Also the egg edge shape made it difficult for two people, if they do not want to fall during the middle night. Macyâs staff requested we pay a return-fee first and then they would arrange a pick-up. We insisted that returning a defective product should not be charged to an innocent customer. The staff finally stated that a mattress inspector would be sent over to exam it. Without notice, on the first appointment the inspector did not show up so reset a new appointment. Two weeks later, an inspector came over, did a thorough inspection, and concluded that the mattress was definitely a defective product and he would report to Macyâs and Serta. Wrote letter at the end of July to Macy's and Serta customer service department since no any feedback 40 days after the inspection. NO ANY RESPONSE. Eventually, we walked into the Macy's store for the return process. Finally, after two months not able to use the queen bed, the mattress got hauled. 3. Bought a King Beautyrest in Sears (over ,000), free trial has passed, the middle started to slight sag. 4. Hope this one from Mattress Warehouse can hold for years. Kevin told us he was off for a while and now very glad to come back to work. Kevin is back! Kevin, thank you for your help! Take Care!
Was referred by a friend due to the high quality customer service and they exceeded my expectations! Be sure to take advantage of the free analysis of the level of firm/soft bed thatâs right for your needs. It gives you a list of beds on the showroom that are a match! Not only did I receive superior customer service, but also a perfect mattress right in my budget!
Kevin OâKeefe was a fantastic help in finding a great mattress.
Mr. Kevin provides me with stellar customer service. He was very patient and knowledgeable of his products as it relates to mattresses. I highly recommend him as a salesperson and this store.
My wife and I came were looking for a new mattress and Kevin showed us around. I really appreciate how helpful he was in trying to get us the best mattress that would fit our needs and without the sales pressure of "buy it now" tactics. We now have our mattress for a month now and we love it! Thanks Kevin!
My wife and I came were looking for a new mattress and Kevin showed us around. I really appreciate how helpful he was in trying to get us the best mattress that would fit our needs and without the sales pressure of "buy it now" tactics. We now have our mattress for a month now and we love it! Thanks Kevin!
10/10 experience, the manager is extremely patient and helpful! Sold!