Mattress Warehouse of Washington Pennsylvania

Gilda is amazing! She was very patient and helpful with us during our mattress shopping process. Highly recommend seeing her if you ever need help finding the perfect fit for your mattress needs!

Needed an affordable mattress quickly—in and out in 15 minutes, mattress in tow. Thanks!

Derick did a great job for us I would definitely recommend seeing him for purchase

Gilda was absolutely fantastic. She was honest, personable, and professional. She made sure she took care of us and the other 3 customers that came in during our visit. We purchased the second bed she recommended at a price that was half of what we expected. Could not be happier and will recommend this store to everyone in Washington!

My fiancé and I were in desperate need of a new mattress and had no idea what to look for! Derrick was beyond helpful in finding a mattress that matched both our sleep needs and was in our price range!

AMY

Great service Derrick was very knowledgeable and didn’t try to pressure anything to will DEFINITELY be back

Amy did a great job getting me a great mattress

Took care of my family very well. Gilda even helped my kids with some Spanish homework. Thanks!!

Store is mis managed. Every employee is on a different page. If i could give less than a star i would. Manager Derek dosen't run the store like a manager should and has no information or gives out wrong information. I had to call another store to get questions answered. We were originally told that we could get a delivery, then told we were out of service area, so we set up for pick up, no biggie. On the day for pick up, we called to make sure what time we could come in, we spoke with Derek, only to bbn inform us that the mattress is still in Maryland and was set up for delivery. We said thats impossible because we were out of service area, and he guaranteed us we werent. LIE! 2weeks and stil no mattress. Corporate better get in a nice comfortable chair and listen up, they will be hearing from us!

Called around and they had the best deal on a full box spring for me. In and out quickly.

Derrick was very helpful in helping us pick out a new mattress and pillows to match. Great experience from start to finish.

Derrick was very knowledgeable and extremely helpful. We were sold from the door. Got exactly what we needed very quickly! Great guy we will be back for future purchases.

My experience buying my first mattress on my own was fantastic. The representative was very knowledgeable and helpful and courteous. I will definitely be back when time for a new mattress

Gilda is a phenomenal sales person. She gave us a great deal on exactly the mattress we needed. I originally gave a good review but the service after the sale changed my mind. Mistakes with the order, delivery, and billing. What should have been a quick and easy purchase, became multiple phone calls and trips to the store.

The manager Gilda was very knowledgeable and made buying a bed easy

We came in to look at our options, as we intended to upgrade the quality and the side of our mattress at home. Gilda walked us through every option and was very kind as she educated us on quality and price . We walked out with a new mattress and we very satisfied with our visit .

Amazing deals and amazing people.. This is the place to go when your in need of new mattress.. They really care stick to the budget for you with name brands. Will never go anywhere else. Gilda is the one to see... Thanks again for everything..

Gilda was wonderful! She was very knowledgeable and helpful. I highly recommend Mattress Warehouse!

Gilda was wonderful! She was very informative about all you would possibly need to know about purchasing the best bed for a great night sleep! Very enjoyable shopping experience! Glad we stopped in and bought our beds from Gilda!

Gilda was very helpful in finding the right mattress for me.

We went to levins mattress firm and original warehouse. We purchased at mattress warehouse in Washington.

Gilda is the very best.Thanks for doing such a great great job..One satisfied customer

I came in to purchase a mattress with my son, Gilda was amazing at helping us make our selection. I would definitely recommend her to anyone.

Oh yea greatest bed on earth great stagf

Gilda is AMAZING!!! So helpful, so welcoming, i won’t go anywhere else because Gilda is just the best at what she does.

I had done a lot of online research on the bed I wanted to purchase and Mattress Warehouse had not even made the short list. My husband happened to stop by and Gilda Ramos owner of the Washington, PA store went through the bed match with us and I discovered that researching a bed online was much different than being able to try it in person and work with an expert. My husband and I had a wonderful experience, got a much better deal than we would have and found the perfect bed. I am so happy that we stopped at Mattress Warehouse - Thanks Gilda!

Me and my husband absolutely loved our experience there!! The sales agent Jeff Thomas was awesome. We walked in looking for new bed but really had no idea what to get being we have different sleep styles. He put us on a bed to run our diagnostics and what each of us prefers. In the end he helped us reach a decision on a bed that for the past week has been perfect for us both. This is for sure the store to go to if your searching for a new bed, and Jeff Thomas is the guy to help you if your searching for the perfect bed!!

Great sale and extremely helpful sales staff.

Helpful staff and good selection. Clean and organized with mattresses separated by firmness and price. No pressure.

I had purchased 2 mattresses at the Washington store Jeff Thomas had waited on me he was very pleasant and knowledgeable he sold me the perfect mattresses so if u need a mattress go see Jeff he'll hook u up with the best nite sleep u'll have thanks mattress warehouse

Went a few days ago and looked at a few mattress’s and we weren’t finding anything with in a reasonable price. Two days later my phone rings and Jeff from the Washington store calls and says he got us a Sealy Welcome softness plush mattress and box spring for only 9.99! I couldn’t have had a better experience or salesman! 5 stars for sure! It’s nice to know that companies still want satisfaction instead of your wallet!

Had a truly wonderful sales lady named GILDA. Went in she showed me a few models. Asked if I had any health issues. Told her I have sleep apnea. She recommended one of the new Sealy mattress. I tried it out so I bought it.

I highly recommend Mattress Warehouse. I came in not having any idea of the mattress world and I left with not just a great affordable mattress but also a fantastic experience. Staff was beyond helpful and truly great.

Worst mattress store in the state, and this was is brand new.....overcharged me for a delivered bed that was never delivered and put my refund in a loop that now I am jumping through hoops to receive......stay away from here!!!!!!

Our experience at MW started off nicely. We stopped in to look at mattresses within the first few days of the store opening. After taking our bed match test, and laying on some different models we eventually decided on a Kingsdown* with an adjustable base. We loved it at the store. Our first nights sleep on it couldn't come soon enough! They tell us it will be delivered on the following Tuesday. MW does not remove the old bed, so my husband took our old bed and threw it out on Monday night. After a night on the blow up mattress we were thrilled to finally have a new bed. This is were things START to get ugly. The base was back ordered. The best that could be done was to bring the mattress on Thursday and the base on Saturday. We agreed. Wednesday night we get a call from the store from someone wanting to schedule our delivery. The Thursday/Saturday thing was never scheduled. Now the best they can do is Tuesday. We should have shut the whole thing down right then and there but we were desperate, and after weighing the choices, we agreed. Eight nights of air mattress sleeping later, the bed shows up. We were excited, although we didn't sleep as well as we had expected. In fact, 2 weeks into that new bed and I sleep worse each night that the previous. I want to go back to the air mattress. The bed is a nightmare. Where you would sit down on the bed to get into the bed there is a hollow ridge that runs horizontally from one side to the other. You sit down and sink to the bottom. The sides of the bed fall down, making you feel like you are going to fall off the bed. The middle has a huge hump after said hollow trough. We took measurements and pictures and my husband took them into the store and talked to the newly appointed manager, Gilda. She was very nice and assured him that they could help us. We were initially informed that the policy is to wait 20 days before you can start the process of returning a bed, to ensure that you give it and yourself time to get used to it. Gilda said they would wave that and get things in motion right away and that she would be in touch with the DM. We follow up by returning to the store to pick out a different mattress, so that this expedited exchange could go off without a hitch. Gilda said they would send out an adjuster at the beginning of this week to look at our bed. After not hearing back from her my husband visited the store yet again yesterday evening. Gilda was not in. Now we are dealing with Thomas. Thomas informs my husband that the waiting period is not 20, but 30 days to start to issue an exchange and continues to ask what we don't like about the bed, "is it too soft, too firm...". Completely missing the issue. It is not a preference issue. If the bed was uniform there would be no issues. Some places are firm and some are hollow. As it turns out, according to Thomas, Gilda had done no leg work on our issue that he could find evidence of. We are waiting to hear back from a claim my husband submitted via email to the beds warranty department. This bed was thousands of dollars, and we haven't slept well in weeks. I know this is an excruciatingly long review, but it has been a truly horrible experience and I don't want others to have to go through this. It is true that the bed issues are not MATTRESS WAREHOUSE'S fault, the incompetence on behalf of the staff at the Washington, PA location could have been avoided. This is not a good way to begin a relationship with Washington PA. *The model of our bed is the Kingsdown River Oaks *Update* My contact information was sent shortly after receiving a response from Mattress Warehouse and have yet to hear from them.