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At Mattress Warehouse, we are highly dedicated to matching you with the perfect mattress. Our Reading, Pennsylvania staff is knowledgeable about all our mattresses and sleep products, to help ensure you make the best decision to improve your sleeping experience.
Mattress Warehouse of Reading, Pennsylvania offers a large selection of quality name brand mattresses and sleep products. Try bedMATCH™ today to help you find the perfect bed for you. We are conveniently located on 3225 North 5th Street Highway next to Plato’s Closet.
Nearby Stores and Restaurants:
Alebrije Mexican Restaurant, Subway, Harbor Freight Tools, McDonald’s, Wendy’s, Big Lots
Brands sold at Mattress Warehouse of Reading, Pennsylvania:
All warranties on bedding sold by Mattress Warehouse are through the individual manufacturers.
All items sold by Mattress Warehouse are available for shipping or in-store pickup.
We were long overdue for a new mattress but had been putting it off but finally bit the bullet. We were lucky enough to have Howard help us and he was completely engaged in the process and at no point did he apply sales pressure that certain other stores did. We realized when we left we??d been there for over an hour, yet it seemed like just minutes because of how relaxed and educational our experience was. The delivery was seamless too, from the notification by phone and email the night before and on the day of delivery, to the friendly men who delivered ON TIME, took away our old mattress and box spring. Howard and this store are first rate in professionalism and customer service and truly deserve our 5 star rating.
We were in need of a new queen size box spring immediately due to an incident while we were moving house - it was faulty rope and not my son or husband??s lack of tying skills I??m told by both of them *cough yes, sure, cough* Howard the sales manager was able to get us a brand new one for which was an awesome deal. Mitch, who Howard calls his stock guy extraordinaire, loaded it and tied it down securely to our vehicle allowing us to get it home without incident - they must have special rope there *looks at son and husband*. The service was awesome especially when you consider we were only spending with them. I??m not surprised at how many positive reviews this store has as they really give 110% customer service from start to finish. We will be back!
We went to this location yesterday (5/4/19) and were immediately warmly greeted by the store manager Howard Wakefield. We told him we needed a California king mattress and he knew straight away the measurements and explained all of the mattresses he sells come in that size, which was great as last time we bought one (from a different company) we were told there were only a couple to choose from. We did a bed diagnostics test to get our best fit mattress wise, tested them for comfort, picked our favorite and ordered as Howard got us a great deal and it??s being delivered Tuesday (5/7/19)!! Incredible shopping experience and we both have to say this is the best place in Pa to buy a mattress and Howard is the best person to deal with! Beyond a five star experience.
We spent our Thanksgiving moving from out of state and were screwed over by another mattress company who promised but never delivered! After 2 nights on the floor because of Thanksgiving we went in search of a mattress STAT! Howard at Mattress Warehouse was able to get a brand new queen size mattress and box spring and frame straight away from his stock room! The mattress is wonderful (Biscane) and Howard was a delight despite the fact he was pulling a double for Black Friday. These guys are the real deal unlike those other schmucks! Also props to Howard, when we told him our story he asked where we??d had the problem and when we said we??d rather not say he dropped it and went back to looking at making our future better rather than dwelling on the negatives in our past, a very professional approach, we??ll done Howard!
We just purchased a matress at the 5th street location. We were helped by Howard Wakefield which I am very grateful for. I told him my criteria for a matress and he helped us find the perfect one. On sale, no less!!!! The store was tidy, the price was just right, and the customer service was spectacular. I will be buying my matresses here from now on!
We received the most wonderful service from a gentleman named Howard who is the manager of this store. It was actually a delight to shop for a mattress with Howard??s help, knowledge, guidance and LACK of pressure. We did the diagnostic test that narrowed down the selection for us based on our needs for support and pressure relief. Howard took us to each bed, gave us a basic overview, then encouraged us to lay on it for as long as we wanted. He??d excuse himself so as not to make us feel uncomfortable and so we could talk. As soon as we??d get up he??d stop his paperwork and come over, find out what we thought, answer any questions we had and ask if we??d like to try the next one the computer had recommended. It was such a pleasure to have a bed salesman be so laid back but totally engaged at the same time. I would??ve expected this more from a store in the ritzy neighborhood but apparently Howard and his classiness have been at the 5th St store for over 2 years now! Talk about a diamond in the rough! *****Top marks and thank you from Tom and Lisa.*****
My experience was so amazing I set up a G-Mail account just to leave this company a review! I am a side sleeper but due to a slip and fall on the ice last winter I??ve been unable to sleep on my side, which equates to being awake on my back or other side. My chiropractor told me about Howard and Mattress Warehouse and how they had a machine/system (Bed-match) that scientifically shows which bed is best for you when you lay on it. It was time for a new bed anyway so I called and made an appointment with Howard. Long story short: Went in, got tested by Howard who was much more than wonderful and considerate, tried 4 or 5 mattresses, bought a Sealy hybrid copper mattress, got a free matching box spring to protect its warranty and I am now sleeping, yes actually sleeping on my bad shoulder side! You have no idea how happy I am after almost a year to be sleeping comfortably! I am so, so, so thankful to my chiropractor, bed-match, Howard, Mattress Warehouse on 5th St and Sealy Hybrid!!! /my Oscar acceptance speech lol. Honestly if you suffer pain see Howard (he??s a sweetie), do the test and sleep well!
My elderly mother who is 81 years young needed a new bed and the family chose me to take her shopping. We went to a couple of stores without any luck or good experiences for that matter. We then happened across this store. Howard, the manager, was friendly, courteous and understanding from start to finish, nothing seemed to be too much trouble for him, including repeating everything at least 6 times as my mother is both hard of hearing and suffering from memory loss. Howard was all smiles, spoke slowly and was so caring and patient. He even covered things we hadn??t considered such as sturdy mattress sides so my mother can get in and out of the bed with ease, the height of the bed etc. My mother was thrilled with his attentiveness as was I and she loved his accent too. Howard is a credit to the company and such a gentleman. My husband and I don??t live in Reading but we will be traveling back to see Howard for our mattress in the summer and we will bring mom along too so she can visit him lol.
My boyfriend and I were bed buying virgins and this was our first big purchase together, frankly we were a little bit nervous about it all as well as excited. We met Howard at the North 5th St store and told him our situation. He told us he would make it as painless as possible and you know what? He did! We were joking around and having so much fun with him while we chose our bed. He even recommended a temperpedic pillow for me to use against the bf when we thought a pillow fight was brewing lol. Seriously though it was great and we just wanted to say thanks again and give this place a great review! Peace out.
Much happy with buying of mattress of daughters. Howard was much kind to us. Will buy Howard for our mattress in summertime. Gracias.
Mr howard very good to us and bed most luxury. Muchas gracias amigo
Mr Howard very patient and intelligent about mattreses. Nice man, nice price. Very good.
It was time to replace our old bed. My chiropractor suggested we see Howard at this location as he had a diagnostic machine to help you determine what type of bed you ought to get if you have back or neck issues etc. Long story short we did and ended up getting the perfect bed, pillows, protector and last but not least a lifestyle base (I can raise the head, the feet and it has a zero g option that takes all the strain off my back) from Howard. We got a great deal on great products, the whole 9 yards and it has really made a difference with my back and my husband??s neck! Though don??t worry, we will still be going to our chiropractor, just we will be in less pain when we do and much more well rested!
In store with salesperson Howard was pleasant, knowledgeable and helpful. Delivery and installation was on time and hassle free. Definitely worth 5 stars and my recommendation.
If you need a great bed and a great deal hit Howard up at this location! We shopped around and then shopped some more, including another Mattress Warehouse and about a hundred places that sell mattresses before a girlfriend told me to go here and ask for Howard. Well I??m glad we did! Howard got us a deal that was much more to our liking than the others were offering including his sister store! I asked him why his prices were lower and he said he has access to warehouse clearance (brand new) stock whereas his other stores don??t always have this access. I??m sure this is partly true but we both also got the feeling he??s just more interested in building business by getting great deals for people like us, so we wanted to say thank you and to try to get him even more business and happy customers. Tell him Ginny B sent you! I think the B in my name is for bargain as I do love a bargain and I do love Howard and Mattress Warehouse on north 5th st highway and I think you will too (we??ve done the shopping around for you and for the whole population of the east coast lolz).Call ahead to make sure he??s on that day as I??m sure they give him days off although they shouldn??t ;-P.
Impressive range of brand name mattresses as well as their own line of mattresses. Very competitive pricing policy. The gent who helped us (English accent) was very helpful and we will look to deal with him when we are ready to buy as he helped us without pressing us even though we were a couple months away from the completion of the bedroom renovation. He even offered layaway but we are still deciding between a queen and a king and despite having the option to change our layaway order we??d rather hold off (also not sure on how much we??ll have left post renovation.) Will definitely be getting our business no question!
If you buy a mattress set somewhere other than here you were at best settling, or at worst being ripped off, so don??t blame me! The guy at this location who goes by the name Howard was awesome to deal with, the beds he has there are great and the service is outstanding! Howard knows what he??s talking about and what I really liked was rather than just trying to sell us on a bed he went in to both the pros and cons of each bed that was on the list that their machine generated for us. Without doubt would buy from him again and suggest you do as well!
If I could I??d give Howard a thousand stars. We??ve bought from him 3 times now (once for us, once for our daughter and once for our grandson). Their financing options are great and so are his mattresses and he gave me a free body pillow. Excellent place to buy a bed.
I??ve suffered back pain for years and my wife has had hip issues but since we got our new mattress from this location the pain has drastically reduced for us both. We went in to the store and met the manager Howard and he asked whether we had any pain issues and if they were worse in the morning and we both said yes and he said it was probably a support and pressure issue from our old mattress. He had us do a diagnostic test on a machine that took five minutes and then showed us five or six mattresses that would be great for us. We picked one, had it delivered and by the second morning both woke up feeling better than we have in years! Dr. Howard (as the wife jokingly calls him) and his mattress selecting machine are THE REAL DEAL! I??m not exaggerating when I say this experience changed our lives! I wish we could give more than five stars as we are just so happy! We are telling everyone we know to go and check it out.
I??m a very satisfied customer. Howard was very nice and helpful without putting pressure on me. Will definitely buy from him again. Prices are good for good quality mattresses also.
I??m not a big reviewer. It may be a generational thing as I??m a baby boomer, but I think most of the time they are subjective etc. With that being said I wanted to leave a review in this instance. We have now purchased two mattress sets from Howard at this location in the last 2 years. The first for my wife and the second, more recently for myself. Both times Howard has been a delight to work with. Both times we did the diagnostic test so he could find our best fit mattress and both times it has been spot on. Howard is able to answer any and all questions and is extremely patient during the selection process. Neither one of us felt rushed or pressured at any time. The delivery drivers on both occasions were super efficient, in and out in a blink of an eye leaving no trash or damage in their wake. Our experience with Howard and the all around experience with Mattress Warehouse at this location has been of the highest caliber in every regard, hence my desire to write a review. Sincerely, Russell and Joan Smith.
I??m a very happy customer of Howard??s. We were fitted for a bed that my wife and I love and our backs thinks is amazing! Howard??s straight shooting style won me over from the get go and allowed us to relax and really try the beds. The only thing that would??ve made this experience better would be free beer, wings and cheerleaders, something Mattress Warehouse should look into and I??m sure Howard wouldn??t object either lol! Need a good bed? See Howard. End of story. Tell him you want beer, wings and cheerleaders as well and maybe people power will make it happen lol.
I want to thank Mattress Warehouse, our delivery guys and especially our salesman Howard for making our mattress buying experience completely painless. We both love our new bed. I will be telling everyone I know about how easy and enjoyable it was as will my husband. (Note to Howard: Don??t ever lose that accent as it??s really cool and the kids are still trying to copy it but they??re still not even close to getting it down). AJ.
I??m a retired Marine and as such was informed by Howard, the manager of this branch of Mattress Warehouse, that I am entitled to military discount ALL year around at his store; as he put it ???You didn??t just serve one day a year, you served every day.?? This was enough alone to earn my business; the respect, service, great bed and prices Howard gave us were just icing on the cake! Howard thanked me for my military service and I now thank him for his service providing my wife and myself with the most comfortable bed and best sleep either of us have ever experienced!
Had read the hype on here about this guy Howard so we figured we??d drop in and see what all the fuss was about. All we needed was an occasional use twin set. Howard was straight to the point, showing us budget friendly economy mattress sets with no B*S*! Deal done! We know where and whom we are getting our next set for ourselves from and now we??re not dreading it anywhere near as much. Thanks for hooking us up Howard - you are worthy of the positive reviews on here!
Highly recommend! Ask for Howard.
Howard @ this location definitely gets my recommendation!!
Howard helped me pick out a new and more accommodating bed for my brother who had recently been in a motorcycle accident.
Howard HW7602 at 3225 N 5th St Highway was a big help and very friendly. We had a very good experience. He was very patient and showed us many different options. Also, he was considerate of our situation and helped us figure out a payment plan we could afford.
Howard made everything very easy and straight forward for us. Excellent experience.
Howard makes this store a diamond in the rough.
Howard Most helpful person that I could've ever found in the mattress industry. You need a mattress? Well I encourage you to come in and am pretty sure you will come out with the best deal and without any doubt. Any concern? Howard will make sure you leave the store without any concern.
Howard our sales guy is a mattress guru! He got us a great bed with the help of a bed selecting machine that considers everything from your aches and pains to your sleep position and then suggests beds that are best suited for you (important it doesn??t just suggest the mega bucks ones either!). Howard then shows you these and explains why the bed is going to be right for you and what the bed will do. I??ve been waking up WITHOUT back pain since just the 2nd night on our new bed and after 15 plus years of morning (and all day) back pain!!! To all back pain sufferers go and see Howard, no prescription needed lol! Jokes aside, please do yourselves a favor as Howard and his machine are the real deal, I am pain free proof of this :-)
Howard very helpful, bed very good and very fair price.
Howard was absolutely amazing, he helped my 81 year old mother determine what her needs were for comfort. He took his time explaining things and helping her with keeping in her budget. Best salesmenship that is so hard to find these days. He set up delivery times, and the 2 guys that delivered the mattress set couldn??t have been nicer. Set everything up for her, and said they had 10 more delieveries. Highly recommend this place. Best to this company for hiring Howard and the delivery guys. Thanks again, we??ll be back
Howard was awesome to deal with and we love our new mattress and so do our dogs! Thank you!
Howard was best he is a great salesmale .i was tryna be so cheap but I gotta great bed for goo price and I love the bed thoo
Howard was fabulous to work with, he??s so patient and knowledgeable, but also anything but boring- we??d thought a boring product like mattresses would come with sales people who have no personality but Howard really is awesome! He cares, can make you laugh and will really go out of his way to get you the best deal possible. Our new mattress came when promised and it is so comfortable. Mattress Watehouse are great to deal with and Howard is definitely the icing on the cake (and the cherry, sprinkles and whipped cream lol).
Howard was great, very informative, no pressure and was able to pull some strings to get us our dream bed within our budget. He's the man!
Howard was very helpful and our brand new mattress was delivered the next morning! We would definitely recommend them to anyone!
Howard, the manager of this store, is awesome! His knowledge and attention to your needs and wants, rather than just chasing the sale and your money make shopping for a bed with his help really easy and enjoyable. Don??t do anything until you see Howard!!
I am very pleased with your service delivery guys we're very clean and respectful . I I would recommend your services.
I didn??t buy my mattress here but I wish I had! I bought at a furniture store and I hate it! I??m leaving this review because the man at this store who has the English or Scottish accent ( I think he said his name was Howard, forgive me if I??m wrong) is very wonderful! I hate my mattress and when I called the place I bought it from they told me to bad and they don??t take them back and hung up on me! I called this store and told the guy my situation and he explained mattresses can??t be returned a lot of times, but that some places including his do offer exchanges (Mine don??t). He was so helpful even though I didn??t buy from his shop! He talked me through ways to brake it in, suggested a topper from Bed Bath and Beyond and treated me so good even though I wasn??t a customer. I was almost crying he was so nice to me! He spent 20 minutes talking to me and I wasn??t buying and wasn??t a customer of there??s! I hate my mattress and I am now saving to buy another one and it will certainly be from that man at this store and my current ones going to be left out front of discount mattress and furniture king! I just wish I??d gone here before buying that therapeutic thing!
I hate shopping! I hate salesmen and saleswomen! I really hate mattress shopping! I really hate mattress salespeople! But I??m leaving a 5 star review for a mattress salesman and he is a Limey no less! Howard who was our sales guy and guide is freaking fantastic! He calls it how it is, he knows his stuff so he doesn??t give you bs and you can have a helluva laugh with the guy! Example: He explains why you should buy a mattress protector cover by asking a ???personal?? question about whether you??d wear the same shirt for 10 days without washing it, you say no obviously and then he says why would you sleep on the same mattress for 10 years without a protector? He then asks if you??ve ever tried to put a mattress in a washing machine other than maybe during a wild party in college. We were laughing so hard but also getting what he was saying! He also showed us which beds would give us the best bang for our bucks and why, with no b*s*! If you are looking for a new bed do yourself 2 favors, one go and see Howard there on 5th St Highway and two, shut up and listen to what my man Howard has to say! Tell him the crazy fisherman sent you but wait until the deal is done to say that otherwise he??ll charge you extra for knowing me lol! Still can??t believe I??m leaving a 5 star review for a mattress salesman but he earned it! Great job Howard! Google is giving me issues with posting this so I hope I don??t post multiple times. Maybe they can??t believe I??m leaving a 5 star review for a mattress salesman either lol.
We did our homework before going mattress shopping and saw the great reviews for Howard and Mattress Warehouse on this site so we added this location to our list. As you??ve probably guessed by our 5 star review we certainly weren??t disappointed!! Howard was fantastic both with finding us our perfect bed but also post sale when we called (3 separate times - sorry again about that Howard lol) with more questions, two of which he??d already answered and we??d forgotten the answer but he was a real gentleman about answering them again. Howard cares at all stages of the transaction without being pushy and is friendly, knowledgeable and willing to help. We will be recommending him and his store without hesitation to our friends and families.
We are so thankful that we came here! We??d been told by the liars across the street (Mattress FIRM) that both mattress stores were the same company with slightly different names which is not the case at all, as Howard, the manager on the ???right side?? of the highway at Mattress WAREHOUSE told us. Howard was a delight to work with, very patient and never tired of our endless questions, cared about making us comfortable with pillows etc, used a diagnostic system to find the right bed scientifically for us, offered great financing options on their huge selection and was able to arrange delivery to not only our home, but directly to our bedroom. Beware of imitators selling used beds and feeding off other company??s names, just simply remember ???Howard?? and ???Mattress WAREHOUSE?? and I know you??ll be as happy as we are!
Very smooth from selecting the right bed for our daughter with Howard??s help to courteous and professional delivery guys. Great prices too. Highly recommend this store for any bedding needs!
Very neat and nice showroom (a surprise on 5th St Highway). Our sales consultant was wonderful too and he made us laugh and helped us relax. Got a very good deal as well. We highly recommend this store.
Very affordable mattresses and helpful employees
Very friendly and prompt service. I got just what I needed at a very reasonable price.
VERY HAPPY! What we??d feared would be an ordeal was quick and painless. Howard at Reading Mattress Warehouse got us a fantastic Sealy mattress and box spring that is just divine and within our budget. Already feeling better and recommending him to family and friends.
Totally outstanding! My husband went in looking for a good, not great (or expensive) guest bedroom set. He dealt with the manager Howard and got great service and a great deal. Prior to our selected delivery day my husband mentioned that he??d been told the bed was available in different heights by Howard, but my husband had just chosen the regular height. I called the store and Howard answered. I asked him to check on our order to which Howard replied that he was ???more than happy to??, but could I give him a minute to boot up his computer? It was at this point I realized it was 8:45 am and they don??t open until 10 am :P. I apologized for calling so early to Howard and he said it was ???no worries at all??. He checked my order and then went and measured the height of the regular set and gave me the height of the low option as well as the regular set. This is better service out of hours than most companies give you during work hours! Howard is truly an asset to Mattress Warehouse and please see this as my nomination for Howard to be employee of the month if your company has such an award as he is very deserving of it!
Took my soon to be step daughter here as part of our search for a full size mattress and box spring for her college dorm. Howard, who is the manager, was very understanding and was able to get us a set that she loves at a price that was great too. Howard was not upset when we said we wanted to look and compare elsewhere before deciding. When we came back I asked him if he expected to see us back and he said he did as he knew what is available around that price and rather than being condescending about it, he admitted he too HAS to shop around before deciding so he got it which was really nice of him. He also included a mattress protector at no charge as a ???welcome to college?? gift.
This store is a little hard to find among the sea of mattress stores in the area, but it??s SO WORTH finding! Howard, who I believe is the manager, is AMAZING, their bed diagnostic test is GREAT, their prices are AWESOME, financing was SUPER EASY (they have 2 options, one for good credit and one for no or bad credit). I now have a great bed and ???a bed guy?? by the name of Howard. Go see Howard at MATTRESS WAREHOUSE (beware the others with the copycat ???Mattress whatever?? names and when you do tell him you were sent in by his favorite ZANY customer! LOVED it!
This location in a word? Outstanding! From the manager Howard, to the stock guy Mitch and the delivery team who delivered our new mattress the very next day to our home, this TEAM are amazing! I??d never shop anywhere else for a mattress and if you??re reading this you are smart enough to read, so you too are smart enough not to shop elsewhere either :D Happy Holidays and thanks guys!
The service from Howard and my new mattress made us very happy. Great business with which to deal with. Recommend to you my friends. Sincerely, Pablo Rivera.
The kids insisted I do this review as they wanted me to say that Howard, you are a mega superstar and that you rock so hard!!! This means that they do love their new mattresses and of course you. They were in the process of making you a thank you card for your store but the dog got covered in glitter so we had to put an end to that (I??m now the evil step mom). My husband and I would like to thank you again for looking after us with our purchase of the kids?? beds, you were fantastic to deal with. Good luck and God bless.
The perfect bed buying experience! Thankyou Howard. Go Royals!
Simply WONDERFUL!! Thank you Howard! My partner and myself had been to a few other bed stores in the area including another Mattress Warehouse and weren't impressed for different reasons. TBH we were confused and overwhelmed to use Howards (our sales guy) words. He said this happens alot with people. Howard was patient, kind and friendly. After finding our dream bed Howard made 3 calls to people to get us a great deal. We look forward to shopping with Howard & Mattress Warehouse again in the not to distant future for Matthews big boy bed because Howard made it fun and easy (as well as promising us another great deal!) 11/10!
Got an awesome bed at a great price from this location. My girl and I had been shopping around and almost bought across the road at Mattress Firm, but realized just in time that it was a used bed! We had also checked out a closing down sale with prices that seemed not to be discounted tbh, Howard at Mattress Warehouse was able to get us a great price on a brand new bed (Under 0 for a queen size Serta Perfect Sleeper mattress and matching base with a 10 year guarantee!) and was even able to get us the protector for the mattress thrown in as a house warming present! If you want a new, quality bed at a great price, go to Mattress Warehouse on 5th St and ask for Howard.
Got a great deal on a fantastic mattress with Howard??s help. Totally recommend to anyone needing a new mattress.
Got a great deal on a very comfortable mattress for our camper here. We were fortunate that we needed a standard queen size although Howard told us Mattress Warehouse can get custom sized ones too. Can??t wait for our next cross country adventure, I just hope we don??t sleep through it all lol.
First off thank you to everyone who left the positive reviews for Howard on here; it??s because of these we came in, so thank you! We??d been to another Mattress Warehouse a month ago and had not been impressed (the gentleman there was half asleep and just not engaged) but decided to give this store a go based on the reviews. Like stalkers ha, ha, we called ahead and confirmed Howard was working and went in and honestly WOW! Great customer focused service, not wallet focused service, no pressure, no BS, fabulous range, super comfy beds, plenty of information, a dream (ha, ha) mattress buying experience! Don??t believe everything you read but DO believe the 5 Star reviews for Howard! He??s a true mattress ROCK STAR ?_????
First off I am not a person who is easily pleased. With that said I have been looking to replace my mattress for a few weeks and did a lot of research and pricing. I decided on a Sterns and Forster mattress and went to Mattress Warehouse on 5th street and met the manager Howard. He was fabulous. He explained the differences in the Sterns and Forster mattress I thought I wanted and took the time to explain the differences and after asking me about my sleep pattern and aches and pains he recommended slightly different feeling Sterns and Forster but at the same price point which I liked since he wanted to make sure I was happy without trying to sell me more then I wanted or needed. Howard was not the usual pushy salesman I had experienced in earlier mattress purchases. He actually wants you to be happy. Well I finally pulled the trigger and bought the mattress. The day of delivery I received a call from Mattress Warehouse saying the truck had broken down. My window for delivery was 12:30 to 3:30 . They were sending another truck to unload all deliveries and would get to me as soon as they could. At first I was not happy but the person who called apologized and then Howard also called and apologized and said they will get it delivered because I had taken off work. Well they showed up around 6 pm and the delivery team was fantastic. They both were quick , professional and cleaned everything up and took away all trash. Things happen but they communicated and really understand customer service. Thanks again to Howard who was fabulous and everyone at Mattress Warehouse for your great customer service .
Fantastic experience with Howard from start to finish. A real home run!
Fantastic experience thanks to the manager Howard who was great to work with. If you need a bed Howard is your man!!
Bad experiences in the beginning leads to world class delivery, customer service and pro-active management leadership in the end. While I could??ve blasted my experiences all over the place, my actions and words would have been reckless??_and I??m glad I handed over my concerns to the Mattress Warehouse management team. They were equally disappointed and quite frankly embarrassed to hear my experiences. They shared my concerns all the way to the top and didn??t ignore the impact. They stepped up, took control of the situation, stood behind their values and brand and turned things around 180 degree. They recovered successfully and we were able to isolate this issue. Having purchased from them before and have a good experience I knew something was off and together, collectively, we made the customer loyalty and buying experience even stronger. We??re both better off for it. And when it comes time to buy again ??? I can rest assured Mattress Warehouse literally has my back. So a word to the wise, allow a company to advocate and consult with you and in the end you??ll be unimaginably surprised. I love my purchase and don??t regret my decisions at all. The store manager didn??t disappoint nor did the management team. Good things do happen to those that wait. Great job guys! Absolutely fantastic! My faith is renewed and they kept their promises. The only problem now is that my bed is too damn comfortable and I don??t want to get out of it. But that??s on me. Best purchase ever, from a great company that says what it??s going to do and does what it says. They talk the talk and walk the walk and back it up. That to me speaks volumes!! Great company and wonderful people who truly care.
Attention Teachers! Howard who is the manager at this store gives teacher discounts! His wife is a teacher so he understands just how important rest is for us and appreciates just how hard we work for so little and he is happy to give back. We were able to combine my teacher discount and my husband??s military discount (available all year round) to get a fantastic deal on our new adjustable base set! Just let him know you are a poor suffering teacher in need of quality sleep and Howard will definitely take care of you!
As others have said on here, if you need a new mattress, or anything bed related, go and see Howard at this location. Our experience from selecting our bed to sleeping like babies was absolutely fantastic and completely hassle free. Howard made us feel so welcome and relaxed and the whole thing was super smooth. Absolutely 5 Stars without question.
As an owner operator of a business, I probably set a higher standard than the average person, when it comes to my expectations of customer service. My interaction with the manager of this location, a gentleman by the name of Howard, was super! He was warm, friendly and no nonsense. He didn??t judge despite me being in work clothes and looking for a low price guest room bed. He gave me the kind of service that you??d expect purchasing a fleet of Ferraris not a budget conscious bed that??s to be used once a year by the outlaws. Thank you Howard and please keep up the great work and attitude and don??t let the crazies get you down buddy! Tony.
As a rule I'm not a review writer, preferring word of mouth, but in this case I want to shout it from the highest mountain. I went in to the 5th St Highway store today and had an experience that made me want to turn to the web to share. When I went in I was hoping to find replacement wooden slats for my old twin bed. I tell you I've searched everywhere and they can't be found! Howard the manager said he was sorry but his company didn't carry them and he didn't know who did. I was about to scratch another place off my list when Howard suggested a bunk board. I'd never heard of such a thing. He sat down and explained to me how it would fit in my existing frame and wouldn't move or break the way slats do. He then showed me what it was and told me it was - SOLD and problem solved! Howard then spent 10 minutes politely and patiently asking me about the bed frame design to be sure it would fit. All this for an old lady and ! He then had me drive around the back where his stock man Mich took to tying the base to the roof of my car. Howard saw my concern and assured me "Mich hasn't lost one yet" and thankfully I'm testament that Mich still hasn't. Both gentlemen were lovely and both experts in their respective fields. Of all the mattress places in the area these gentlemen are head and shoulders above the rest. If you need anything bed related go to Mattress Warehouse on 5th Street Highway and have Howard help you! To the owners of the company; your people are your best asset in business and Howard and Mich are exceptional so I hope you count yourselves lucky and look after them!
An absolutely seamless experience. The salesman (forgive me for forgetting his name) was extremely accommodating, professional and thorough. Helped me pick out an absolutely beautiful bed, in my budget. Original cost 00 on sale for 9!! The bed was delivered in the timeframe provided. Set up was a breeze. I chose to set it up myself, due to the room being painted and not ready for the deliveryman to set it up for me. Which he offered to! I would definitely recommend Mattress Warehouse of Reading to anyone interested in purchasing a new bed! Kudos to Mattress Warehouse of Reading!! 1/15/2019
Man and bed most nice. Muchas gracias.
First off don??t let this company??s name fool you! The ???warehouse?? part of the name conjured up images of a dank, dusty concrete floored building full of mattresses wrapped in plastic and piled high - THIS IS TOTALLY NOT THE CASE!! We were so pleasantly surprised when we walked in; the showroom is immaculate, the beds are beautifully displayed. They have a huge range from the budget conscious/friendly beds at the back through to stunning hand-crafted mattresses at the front. We were greeted by a gentleman by the name of Howard wearing a suit and a big smile. We explained we were doing some ground work as we are in the process of moving and don??t know what size we want and quite what we need until we find a house to buy. Howard was great. He gave us tons of information about different types of beds, told us what to avoid and why, used a diagnostic machine to find out which beds ???fit?? us best etc. He explained financing and that no matter where we end up moving to they can deliver there and coincide with our settlement day. We are still a while away from moving (hopefully not too far away) but when we find our place we are set as we??ve found our mattress store and mattress expert!
5 Star Experience!! Thank you! Sincerely, Matt Drey.
What could have been a tedious and frustrating shopping excursion was made pleasant and easy thanks to Howard. I highly recommend both him and this company if you??re looking for a bed In the Reading area.
We were looking at a queen size Serta mattress and box spring at Big Lots and were pretty much sure it was the one. We then stopped in to Mattress Warehouse in the next shopping plaza to compare and the guy there, Howard HW7602 was able to get us the current/new version with a better/higher spring count, brand new from the factory FOR LESS after a quick call to his Serta rep! Mattress Warehouse and Howard are a better deal for Serta than a big box store! They even have a really nice guy who tied it to our car for free! We still love Big Lots, but any further bedding needs we??ll be checking in with Howard HW7602 and suggest you do the same!
We were treated like Royalty by Howard ~lol~ Jokes aside I highly recommend Howard and his company for all your bedding needs.
We worked with the showroom manager Howard Wakefield to find our perfect bed at a price that didn??t destroy our bank account. The financing options offered were great and although we spent a little more than we planned we feel we got a lot more for our money. Howard was awesome, our mattress and add ons are great and we are both very satisfied with our experience and certainly recommend shopping here, especially if you see my new buddy Howard. Oh and Howard, my 8 ball challenge to you still stands buddy! Thanks, Dave B.
We went in looking for a new mattress set and Howard was extremely helpful and knowledgeable. He was also respectful of our budget as we are both on social security and to our amazement he was able to get us financing so we could get a great bed at a fantastic price with payments we can afford - we even got the bed delivered to our home the very next day! If you want the best bang for your buck make this your mattress shopping place and Howard your mattress guy!
We had a lot of fun buying our new mattress from Howard and we love it and loved the deal he got us! Highly recommend!
We had a great mattress buying experience here. The manager of this store Howard even called his regional manager and then used his employee discount (with his bosses permission) to get the mattress my son loved at a price we could afford. Thank you Mattress Warehouse, Howard??s boss (I think his name is Pete? Sorry if this is not correct) and especially Howard! We are so grateful and we will be telling everyone at our church to see you if they need a bed. God bless you all.
Had a wonderful time purchasing from this company. Howard, the showroom manager was everything and more we could??ve hoped for. Howard was even able to arrange a line of credit for me, despite my credit being pretty much shot!! I left with 2 sets (originally I was looking for just a set for my son, but thanks to their financing I treated myself too), pillows, mattress protectors and rails. Rest assured (no pun intended) that I will be telling everyone I know about my great experiences here. Howard is a superstar and we love him!!
Great experience finding THE perfect bed for ourselves thanks to Howard??s help!! He jokingly said that Mattress Warehouse imported him from across the pond to help people get the right bed. Let??s just say had they done this it would have been a great investment as he??s awesome!! All round perfect buying experience, I??d give a thousand stars if I could!!
Great service, selection and price!
Great buying experience. Howard was able to get a bed that we love at a price we were happy with. Would definitely buy from here and him again but given our bed is covered by a 10 year warranty (included, not an additional charge like some places) we won??t need to for quite sometime.
Simon took great care of us. He was very knowledgeable, not pushy, let us take our time and helped us make an informed decision on our purchase. We received excellent service and very timely delivery. I would never go anywhere else.
Selection (Mattress Warehouse) = Great. Prices (Mattress Warehouse) = Great. Service (Howard Wakefield) = Great. Delivery (Forgot their names) = Great. Bed Set = Great. Could not be happier with everything. Thank you Howard and Mattress Warehouse on 5th St Highway!
Sales people were awesome to me very professional And nice
Recently purchased three beds from Mattress Warehouse on the 5th Street Highway over a period of three months. Sales people knowledgeable, service excellent, and delivery on time. Best prices around town. When delivery personnel had a problem putting the adjustable bed inside the frame I had purchased, it was taken care of immediately. They phoned the district manager and he personally came to my home and solved the problem within two hours. Highly recommend!
Quality, price and service, we got it all from Howard the manager of this outlet. Total 5 Star experience from start to finish!
Received wonderful service at this store from the manager Howard and we could not be happier with our decision to purchase here.
Perfect mattress shopping experience! Howard is THE mattress man! Make him your mattress guy too as he makes sure you get more for less! Peace.
Prices are reasonable and salesman was friendly and knowledgeable.
Purchased our new mattress set from this location recently and were very impressed and pleased with the whole experience. Our salesperson Howard was a delight to deal with and he was knowledgeable and friendly and certainly took our needs in to account unlike his competitors who blew us off when they found out we didn??t have K to spend. I wish there was more I could do to bring Howard more customers as going to him really was different and great!
Our new mattress is sensational and we??re sleeping so well & Howard??s service from start to finish was awesome! We will never shop anywhere else now.
Our situation and needs were both complex and complicated however Howard made everything super easy for us! Recommend to anyone and thank you Howard for going above and beyond, we are so thankful for the way you helped us and made sure it all worked out. I hope you have many ???simple = boring?? customers going forward lol.
Needed a box spring stat for the guest room, the old one is firewood now. Went in and the guy who goes by the name of Howard helped us out with no shenanigans.He even gave us a discount for doing a bed diagnostic test that took 3 minutes tops. Got a box spring, got a discount, got educated and know where we are going and what bed we are getting when the tax return man cometh :D.
No more lumpy futon! Got a gr8 new pillow top mattress and tons of info about which one would be rite 4 us. Super ez financing offered by them meant we can sleep in our new bed 2nite and pay it off over a year (The 1st 100 days is interest free!!).even though my boos credit is like in the 490 range! Only had 2 put 40$ down. Mattress Warehouse and Howard ROCK! Thank U Thank U Thank U!
Our experience here was very positive. Our sales rep Howard was very pleasant, knowledgeable and helpful. The whole purchasing experience with him was free of any pressure and the selection of mattresses was really good in a very neat and tidy store. We would highly recommend Howard if you are looking for a new mattress as we were that highly impressed. We did look around at other mattress retailers too and this was definitely our choice and we??ve already recommended him to family, friends and work colleagues.
My fiance and I had the utmost excellent customer service from Howard!! He was by far the best! I will recommend him to everyone I know! Howard if you are reading this, keep up the amazing customer service and don't ever stop! Also thank you for taking my fiances situation into consideration and thank you for doing everything you could to give us everything we both needed! Your seriously the best! Thank you!!
My first experience at Mattress Warehouse was February 2016, when I purchased a king size mattress set. Howard, had helped me decide on a Serta mattress set and gave me a great deal! Now a year and a half later, shopping for a mattress set for my daughter, I went to a different place and was taken back by a price quote given to me on a queen set. I left that place and went right back to Mattress Warehouse. There was Howard! He again gave me great service and a great price!! Thank you so much!! I'll see you again in February to get another set for my other daughter!!! #HowardisGreat
My husband and I had the best experience finding the perfect bed the salesman was very knowledgeable and extremely nice ,prices are affordable.needless to say I recommend this store to Anyone who is looking for the right mattress with great customer service
My one buddy told me to check this place out when I said I needed a bed and I??m real glad I did. I got a great deal from Howard who beat Boscov??s sale price (my mom said to go there as they got their bed there 10 years ago) by 0 on a hybrid Sealy mattress and box spring. Great range, great service and great prices. My buddy says I owe him a case of beer for the hookup but I think Howard deserves it more, but I??m going to drink it myself in my new bed!
My wife and I came into the store today, and Howard took care of us from the moment we walked through the door. He was very knowledgeable and helped us pick the perfect mattress for our needs. We are very pleased with the service we received from Howard and we would highly recommend him.
My wife and I went into Mattress Warehouse on 5th Street Highway as part of our quest to find a reasonable quality mattress and boxspring for our guest room. We were fortunate enough to meet Howard who is the manager of this location. He was wonderful, knowledgeable and entertaining. Yes, we actually found looking for a bed in his store "entertaining". Howard was also able to get us a great deal and then apply a discount from the Sleep To Live Institute for participating in a three-minute education and bed recommendation test. In fact, the deal we got here was so good that we also bought a bed for ourselves and our guests. One doesn't buy a mattress everyday. With Howard helping you though, it's actually a pity you don't. It was actually that enjoyable and painless! OK, off to bed for us now.
My fianc?? and myself were looking for a new mattress and our experience at this location was absolutely peerless! We had the pleasure and I mean pleasure of meeting and dealing with the manager Howard who completely exceeded our expectation. We did a bed diagnostic test designed by a sleep doctor and a university and then got to try our perfect matches and picked the most comfortable. Both the fianc?? and myself were worried the test would say we needed a super high priced mattress but Howard assured us we??d have a selection at all different prices and he was right. We fell in love with one that was on sale and only paid 00 for the mattress and box spring and has a 20 year warranty! We tried the higher priced ones too but this was the one that both my fianc?? and I, as well as our budget, found to be perfect for us! Go here for your next bed, see Howard and sleep great as he is really awesome and so are his beds and prices. He also has amazing pillows and a really, really cool accent and it??s fun to try to guess where he??s from, I won??t give any spoilers here :D
Excelente amabildad buena presentacion
Fabulous! From Howard Wakefield who helped us find the perfect mattress and gave us a great deal to really friendly and on time delivery drivers I can??t say enough good things about the whole process. Some highlights were that Howard gets people military discount ALL year round and takes your word on your service to your country; also liked that Mattress Warehouse is 100% U.S. owned and operated so their profits stay here. Almost all of their beds are made in the U.S. too which is very important! They actually care about customers and Howard made us feel we mattered and were so much more than a number or a $ sign. Thank you again Howard and the whole team that make up the Mattress Warehouse family team, we really appreciate it. 5 Platinum Stars.
Everything was great. I thank you. Sincerely, Peter.
Brilliant! Wife and myself were out looking for a new mattress which like most people we hate doing. We were doing the 5th St Highway run and were pretty much over it! I then remembered (though my wife says it was she who remembered so I guess I'm wrong ha, ha) my one buddy telling me about the place he got his and the guy they jokingly say they imported from across the pond to help customers. I called my buddy and he gave me the stores name. We went in and there was Howard from across the pond. He was helpful, knowledgeable, friendly and funny - wife says I need to add charming too but I won't ha, ha! We spent about an hour there and it was a pleasure as Howard would say. We got a great bed, great price and great service and no BS! Delivery was quick and easy and the delivery guys were very professional. Thanks Howard and if I see you in the pub I'll be sure and buy you a pint buddy - that means mate in your language ha, ha. Best mattress store in Reading!!
Bought all 3 of our kids??s beds from Howard at this store and have always received great service and prices. We will be back a 4th time later this year to get our bed from him too as he has such a great range and is so friendly and helpful.
Best of Reading. We first purchased from this location a little over a year ago and Howard was awesome. Since then we??ve bought again from Howard and it has been great. We??ve also sent family, friends and co-workers to see him and they too have been looked after really well. Can??t recommend strongly enough. You won??t be disappointed. Tell him The Rebers sent you! ;-).
Salesman Howard was the best listened, showed us different options, really coached us through the process
My fianc??, my son Sammy and I had the best experience with Howard at the Mattress Warehouse on 5th St! We went in to a couple of other stores and were not impressed by anything, but we just figured that was the way it is when you??re buying a mattress. We walked in to Howard??s store and were greeted with a huge smile and a genuine ???Hi, how are you 3 doing today???. Howard blew us away by not only talking to us as though he gave a damn, but including our 4 year old, Sammy, Sammy means the world to us and Howard was talking to him about his toy cars and even asked if he could play with them lol. Howard was able to find us our perfect bed and a great mattress protector without destroying our budget. With delivery Howard told Sammy he could watch the truck on our computer at home through the company??s delivery tracker and make sure the truck made it safely to our house with mommy and daddy??s mattress. Sammy got such a kick out of this you have no idea!!! The service from Howard was amazing, the prices were great and the bed is soooooo comfy!
Great experience all around. Howard helped us and he was knowledgeable and gave us a great deal! I also love his ???Britozzie?? accent and would happily listen to him talk about anything, even shipping reports, for days lol. Shop around if you like but if you??re smart here is where you??ll buy. 11 out of 10 (extra credit for the Britozzie accent).
Great bed for my daughter PLUS a discount at this store because I am a teacher! Don??t be put off (as I almost was) by the business name. This is a boutique bedding store inside, but with warehouse type pricing hence the name apparently - yes I asked why on earth they??d give the impression of being a dusty, dimly lit building when it??s anything but that inside. We were greeted upon entering by a well dressed gentleman who at first we assumed was the owner, but he was the manager and his name is Howard. Howard laughed and said ???I wish!?? when we asked if he was the owner. The company is American owned and has over 200 stores on the east coast, but is still owned by 1 family but unfortunately for Howard not his lol. Howard treated my daughter like a princess and even went so far as to put her on a bed diagnostic system they have to find the mattress that gave her ???the right balance of support and pressure relief?? (These were his words as I had no idea. Consider the educator educated now lol). The price was a little more than I??d planned to spend, but a Howard said I was getting a lot more mattress too. Howard was able to apply a teacher discount to the deal (which was funny as he is the one who should??ve got it with the amount he taught me about mattresses) and suddenly we were on track budget wise and way above expectation wise! Beautiful store, great mattresses, very good prices, exceptional service and TEACHER DISCOUNTS! This is my mattress store for life now! Kudos to Howard and Mattress Warehouse! The most pleasant of surprises and experiences!
Got what I needed plus great service from Howard at this store.
Brilliant! Howard gave us a great deal on a twin mattress for our 5 year old guy AND was able to include a fabric protector that is washable and waterproof. Will be back soon to see him again for our new bed.
Best mattress experience ever I love it
My bed broke and I was completely upset. The whole mattress was as flat as a pancake and the box spring had broken wood underneath. I searched online before my fianc?? found Mattress Warehouse of Reading. He had spoke to Howard on the phone and we went in to see him that Friday. He hooked me up with a bed that fit my needs! I did a sleep test and he showed me the mattresses that were right for me and let me choose what I liked without any pressure. My new bed was delivered last Tuesday and I couldn't be happier! Also the financing for people with less than great credit helped tremendously! If you need a bed and can't pay the full price for a new one go see Howard at MW!
My husband and I had a great experience buying our first brand new mattress! Howard had a great personality. He was very welcoming and honest, he did not have a pushy salesman type approach. We told him our budget and he honored that, not taking us anywhere above it! He was also very knowledgeable about the products and we left with a great deal. We??re so thankful to have had such a great experience
Great customer service mattress prices good from low prices to high prices
Great service !! Howard was a blessings ! I Highly recommend them. If you go in ask for Howard!!
I??m posting the following on behalf of my father in law as he doesn??t use computers: ???Remember the good old days when a salesman cared about their customers and not their wallet? Remember the days when the salesman cared about making the customer happy, not about getting rich off the customer? Remember when salesman actually listened to you, the customer? I thought those days were long gone but Howard at Mattress Warehouse of 3225 North 5th St Highway Reading does all of that. It was like I??d been taken back in time service wise, but mixed with new technology that recommends mattresses through a computer and was designed by a bona fide sleep doctor. Absolutely astounding and wonderful. I would like to thank Howard very much for the service he provided and I sincerely hope his corporate office are made aware of how much we appreciate his diligence and kindness.??
Got a wonderful mattress with a great deal from Howard who is a superstar and a shining light in the mattress market of Reading. Next day delivery of our purchase was fantastic too.
(Translated by Google) I like it (Original) Me gusta
Recently purchased three beds from Mattress Warehouse on the 5th Street Highway over a period of three months. Sales people knowledgeable, service excellent, and delivery on time. Best prices around town. When delivery personnel had a problem putting the adjustable bed inside the frame I had purchased, it was taken care of immediately. They phoned the district manager and he personally came to my home and solved the problem within two hours. Highly recommend!
salesmen were very helpful