Mattress Warehouse of Lancaster - Hempstead Rd

Great customer service

My husband and I had a very positive experience here. Eric Donahue was very professional, kind, and knowledgeable. He really listened to what we wanted, and had great recommendations for us. He was very patient and guided us through all of the recommended mattresses based on our body types and needs. He was very happy to answer all of our questions and provide detailed answers. We ended up buying a Sterns and Foster mattress, and we cannot wait for it to arrive!

Very helpful and nice saleswoman. Didn't rush you. Helped me pick out the best mattress.

Stopped in to enquire about a product they didn't have what I was looking for I browsed real quick items seemed overpriced

Eric took great care of us while shopping for a new mattress. One thing we appreciated was Eric’s knowledge of all of the options. We also did not feel pushed in any direction. He discussed each mattress brand including the pros and cons and allowed us to freely make the final decision. Eric was so helpful in guiding us. We are so excited to be sleeping on our mattress on Wednesday evening!

Eric Donahue was our sales rep and he did a terrific job explaining everything. The delivery was great and the notifications of time were fabulous.The gentlemen delivering and setting were great too.We would reccomend this business to everyone.

Simply the most remarkable, helpful, caring Manager, Erin, of any store. My Sealy adjustable hybrid is the best bed EVER.

Eric was very helpful and understanding, not a high pressure salesperson. He was very informative and great to work with! He knew the answers to all our questions.

Sales Manager Eric Donahue is awesome, addressed my concerns to guide me to the right product. Also explained sales order agreement and warrenty thoroughly. Will highly recommend, this employee & company.

We had a great experience at Mattress Warehouse! The BedMatch Technology was innovative and pointed us in the right direction. Eric was our salesperson and he was extremely knowledgeable and patient as we went back and forth between 2 beds, even after closing time! Delivery and setup were smooth and easy and we've been happily sleeping better since our purchase. I would highly recommend Mattress Warehouse and Eric's help!!

Mattress shopping is not the most fun thing to do, but Eric Donahue made it so much easier. He is knowledgeable, listened well to our needs and was great to work with. Thanks Eric!!!

Eric Donahue was a great help today. my husband and I went in to shop for a new matress. eric give us alot of information on different kinds of beds. We got to try every one that we wanted to. after a while we decided on a great matress that both of us agree to and for a decent price. we will definitely recommend this place to our friends and family. I cant wait to wake up with out soreness. Thank you Eric

Computerized description of what type of mattress would be best of the consumer.

Very happy with our purchase! Eric Donahue, our salesman was very friendly and knowledgable of all the beds. He explained everything thoroughly. Delivery went smoothly and very quick. I highly recommend Mattress Warehouse.

Customer service is excellent

Great shopping experience with Manager CiCi Delone, she knows her products and wants to help. Great customer service - ask for her!

CC and Len were the absolute best from the moment we walked in the door. Professionalism, courtesy, inclusion and respect. Excellent service and knowledgeable representatives of their company!

Len was great. This was our first time buying a mattress so we started out doing a “bedmatch analysis” to find the right style for us. From there, Len showed us several options working within our budget then gave us time to make a decision. He thoroughly explained our options, is knowledgeable, and very personable. We’ll be having our bed delivered to our new apartment on move in day. Thank you for the great experience!

Friendly and helpful

We bought our mattress 12 /22/2018. We had a wonderful experience. Cici who is the manager was so knowledgeable and very helpful. To make sure we were purchasing the mattress that fit us. Thank you Cici! My husband, Brian says Go Cowboys!

CiCi was super helpful and great to work with. Highly recommend, minus the fact that she is a Coyboys fan

Ok

What a wonderful experience. The manager was amazing with our autistic daughter while we looked around. She was very knowledgeable, listened to what we were looking for and showed us things in our price range. She was not pushy.

CiCi is great!!!! we had an issue with our initial purchase. After determining we had a defective mattress, we were helped to select a Temperpedic mattress as a replacement. The new mattress is AWESOME. CICI has a knowledge of all the products in her store and is a great asset to customers. Whatever Mattress Warehouse pays her, she deserves more!!! This is a different

We had a positive experience at this location. CiCi was great. She greeted us within one minute of walking in the door. Her demeanor was warm, friendly, and knowledgeable. After asking us only a few questions, CiCi was able to point out 5-6 mattresses we should try, and we liked them all! She showed us what to look for in terms of a good mattress fit. When we chose our mattress, she taught us all about the warranty. This was a great experience!

We went in today and was greeted with a smile and a welcomed by Len Giannini and CiCi Deleone. Len was knowledgeable and was a great listener. He understood what we were looking for. CiCi the manager was great, respectful and accommodating with what are needs were. I would highly recommend that you visit the Hempstead Rd location. We have visited a Mattress Warehouse at a different location but Hempstead Rd exceeded our expectations. Thank you Len and CiCi.

Great place to shop for a bed and they work with you for a great price

Friendly staff

What can I say! Len & Cici were so awesome! They were so patient ,knowledgable & efficient getting us what we were looking for. We purchased 2 pillows and are looking forward to picking up our new box spring & mattress. I would recommend anyone to these amazing people and this store location!

We worked with Len, who was amazing. Our mattress was delivered this week, and so far we couldn't be happier with our choice! Thank you

CiCi was super helpful and great to work with. Highly recommend, minus the fact that she is a Coyboys fan

Cici was great! She helped us pick out the perfect mattress at an unbeatable price. We can not wait to have it delivered!

I was so pleased with my experience at mattress warehouse. Lenny was great explaining everything to us, ordered one day and delivery the next what more could you ask for! getting a good night's sleep. Thank you Lenny for making it so easy..

Excellent service and a pleasant experience

The experience was excellent. The staff was very professional and informative and the product is outstanding.

I had a very enjoyable experience. John listened to why I needed a new bed and what I didn't like about it and meet all of my needs. He also was very knowledgeable about the stores products. Thank you and I would go back!

I recently purchased a mattress and electric frame and pillows and I love them. I had new bed for a week and i havent sleep this great in 15 years. I have been on a quest for the perfect pillow and bed for ever and I have finally found it. Yaa. I cant say enough about the sales people who helped me. Lenny, Bob and Cici. No high pressure very informative and I will buy my next mattress from them. Linda

My wife and I needed a new mattress. Our memory foam one was shot. We new that we would never buy another one of those. We went to mattress warehouse and were promptly greeted by Cynthia. She was very pleasant and helpful and asked us to try the "bedmatch" machine there. I was skeptical and probably came on as a little condescending (I'm sorry about coping the attitude Cindy) . We tried that and we then looked at three different sets and decided on the one we wanted. Cindy did the zero interest financing for us and were were set up for delivery. The delivery went fine and they took our old set away. Our experience with them was excellent and we would definitely shop there again.

Excellent service and advice in the showroom. Delivered and set-up the next day! Highly recommended!

Selecting the right mattress was a breeze. I received an email evening before the day we selected for delivery. The email gave us a three hour window so we could plan our day and we got a phone call notifying us a half hour before they were due to arrive. Delivery people were courteous and polite did a great job.

It was definitely time for a new mattress for us but where to begin??? Seems there is either a pizza shop or mattress store on every corner! We began nearest our home @ Mattress Warehouse and we did not have to search any farther. The sales woman (sorry, but cannot remember her name) was phenomenal. She was not pushy and we were impressed with the knowledge she shared with us about all of the different brands and types of mattresses. We also loved our experience with the computerized bed that narrowed down the best mattresses for us. Even better was that it did not direct us only to any one brand name but rather types that were best suited for us. The delivery was also quick and seamless. We have slept on the new bedding now for over a week and cannot believe the difference it makes.

Excellent experience all around. I walked in and was greeted immediately by a gregarious sales woman/manager, Cici. It did not take long to choose my mattress and set up for delivery in another state! Fantastic experience.

Good

We were well pleased with the product and the service!!

Very helpful on buying a budget friendly adjustable bed. Thanks

We are very happy with the care and service Kevin showed us. He knows his product and listened to what we wanted or needed. Very happy.

Smooth operation. Great price. Mattress arrived right on schedule and since that time we have had great night's sleep.

Cici was very knowledgeable about all of the different mattress models and was asked us many questions to match us up with a mattress that best suited our needs. Her 120 day guarantee with no restocking fee helped us feel comfortable about our purchase. We purchased 2 mattresses on a Sunday and had them delivered by Tuesday. The delivery guys were very conscientious when bring the mattresses in and set up everything very quickly. We would recommend others to go see Cici at Mattress Warehouse by Costco.

100% great. I didn't think I or even know what to look for in a mattress. Bought one same day and have slept amazing ever since. Knowledge staff.

Excellent and informative staff good prices and on time delivery options

The whole experience was exceptional. From our salesperson Cici to the delivery process. You are given a delivery window of 3 hours and being able to track the truck and being given a stop number makes this a painless process. You receive an email the night before delivery with the approximate times. I also received a reminder call the day of and an automated call when the truck is 10 minutes out. I would highly recommend this company and especially this store. Thank you!

We purchased a mattress a while back that felt a little different. Cici the manager took fantastic care of the problem. Multiple calls were made on our behalf and we came away with the best experience we have had in a mattress store ever!

Friendly, courteous and knowledgeable sales rep. Explained different types of mattresses. Good sales price. Free delivery, set up and removal of old set.

My husband and I bought a new mattress in August 2016. Two months later the right side of our mattress started to sag and slant. We contacted Matress Wearhouse who promptly assisted with a warranty claim. Subsequently we were contacted by a bed inspector ,who set up an appointment to inspect the bed. One and a half weeks later we heard from the Matress Wearhouse warranty department who advised us to obtain a center support and after sending pictures we would be given a credit, value to a replacement mattress. We went to Mattress Wearhouse and were assisted by CI Ci. She was so very helpful, loaded with knowledge and worked tirelessly to make sure we got the perfect replacement. She handled the entire transaction quickly and rushed the shipment of the mattress so we would receive it before the Holiday weekend. She helped to turn an initial disappointment into a very positive experience thru her high quality service!

Great sales staff willing to share their knowledge.

Guy smelled like alchohol and stale cigs. and didn't want to be bothered to help. I bought 2 mattresses an hour later at Martin's in Ephrata. Got a better deal and much better help there.

The older salesman acts like he is a Teenage smuck. He had a very hard attitude and seemed not to care about customer satisfaction. I am very disappointed

Really nice mattress store with very helpful staff. We took our time and tried out all the beds and bought one. Delivery was good.