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Mattress Warehouse of Pineville

Approximately 332.4 Miles from your location
11410 Carolina Place Pkwy
#101
Pineville, NC 28134
(704) 752-3194


4.22

Temporarily Closed

Store Hours

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Location Description

At Mattress Warehouse, we are dedicated to our customers. We want provide you with a stress-free buying experience and a better night’s sleep. Our Pineville, North Carolina staff is knowledgeable about all our mattresses and sleep products, to help ensure you make the best decision to improve your sleeping experience.

Mattress Warehouse of Pineville, North Carolina offers a large selection of quality name brand mattresses and sleep products. Try bedMATCH® today to help you find the perfect bed for you. We are conveniently located on 11410 Carolina Place Parkway across the street from At Home.

Nearby Stores and Restaurants:

Lee Lighting, Waldhorn, Sam’s Club

Nearby Neighborhoods:

Mcalpine, HWY 51 - Park Road, Park Crossing

Brands sold at Mattress Warehouse of Pineville, North Carolina:

AireloomBedgearCheswick ManorComfort EssentialsKingsdownMattress 2.0NectarRoyalSealySertaSomosbedsStearns & FosterTempur-Pedic

Warranty & Return Policy

All warranties on bedding sold by Mattress Warehouse are through the individual manufacturers.

Delivery Information

All items sold by Mattress Warehouse are available for shipping or in-store pickup.


Frequently Asked Questions

Does Mattress Warehouse offer delivery?

Yes, Mattress Warehouse offers White Glove Delivery for qualifying purchases. We can also ship items for you to pick up at any store, or directly to your house. Delivery fees may apply.

Can Mattress Warehouse take away my old mattress and box springs?

Yes, Mattress Warehouse can take away your old mattress and box springs. There is a $14.99 removal fee per item removed.

What mattresses are on sale at Mattress Warehouse?

Mattress Warehouse has different sales going on throughout the year. To see what’s available as part of the current sale, visit https://sleephappens.com/collections/specials-and-sales.

What is bedMATCH® and how does it work at Mattress Warehouse?

bedMATCH® is Mattress Warehouse’s patented diagnostic sleep system that does what its competition cannot — it makes scientific recommendations on the best mattress specifically for you. Through advanced technology, the bedMATCH® system uses 18 statistical measurements and thousands of scientific calculations to determine the best mattress for not only your body type but for your sleep preferences and needs.

What if I don’t like my new mattress? What is Mattress Warehouse’s cancellation and return policy?

If you are not satisfied with your original mattress after 30 days of use, contact Mattress Warehouse to begin the process for your one-time comfort You can test out your mattress for up to one year before deciding whether you want to keep your original selection or utilize the comfort exchange program. If you use the Comfort Guarantee program, you will receive a 100 percent credit of the original purchase price to be applied toward the current ticketed price of the replacement mattress. You will be responsible for any difference above and beyond the amount of your credit once you make your mattress exchange. Certain fees apply.

If you need to cancel your order for any reason, you may do so within 24 hours with no penalty. If, after 24 hours from the time of your order, products have been shipped, but not yet arrived at your home, Mattress Warehouse reserves the right to assess both a 20 percent restocking fee and any freight charges that were incurred in shipping your order.

Save up to 50%! No Promo Code Needed! Free Delivery*

Visit our Mattress Warehouse of Pineville store to shop all ongoing mattress sales! Our mattress sales ensure all customers receive their perfect mattress at the right price.

Not ready to visit us in-store? Shop all of our current mattress sales online today!

Contact Us

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Reviewed by Charles M. on
5
Awesome customer service.
Reviewed by olivia Fava on
5
Our experience with mattress warehouse was wonderful! Randy was very helpful and knowledgeable about the various products. The store was clean and it was a pleasant shopping experience overall. I would buy another mattress here!!
Reviewed by David Shanahan on
5
Mike made our buying process very easy.Great selection and friendly service. Best of all no pressure sales and Bedmatch made my decision very easy to make. Thanks Mike!!
Reviewed by Charles Moneymaker on
5
Mike was great ! Walked us through the process of finding the perfect mattress. Loads of knowledge and had an enjoyable time purchasing the right mattress.
Reviewed by Taylor Clifton on
5
Mike did a fantastic job helping us find the right mattresses for our needs in our price range! The whole experience was quick and easy. And everyone in the store was welcoming and helpful. Definitely recommend this store!
Reviewed by Patricia Kline on
5
Mike was amazing and very informative. Super easy to work with. We will be back for our next purchase!!
Reviewed by Nicole Majestic Henry on
5
I went to Mattress Warehouse today and worked with Mike. He had a great personality and was not pushy. I was looking for a bed for my special needs son and Mike took the time to ensure we had all relevant information to make an informed decision on what would make my son most comfortable. I am very happy with my purchase and know I made the right decision for my son. Thanks Mike!
Reviewed by Kita McNeil on
5
Randy was awesome! He took his time, knew his products and after the sleep test he was able to assist me with the perfect mattress. Can’t wait to get my new bed! Thank you Randy.
Reviewed by Harlan Davis on
5
Didn't visit
Reviewed by Nancy Cook on
5
We appreciated the personal service after the mattress match technology was used from our salesman Mike! We were given time to decide without any pressure at all.
Reviewed by Traci Malecki on
5
We came in today to try the nectar. Randy and Mike were FANTASTIC! Very knowledgeable and took lots of time to ensure we were comfortable with our purchase. This was KEY as it is a big decision. Stop in and see them if you are looking for a new mattress
Reviewed by melissa williams on
5
Mike was incredibly helpful helping us find a perfect mattress for our new house. We had an idea of what we wanted but Mike told us about some other options and we were able to try out as many as we wanted in the store. I would highly recommend anyone looking for a mattress to come to Mattress Warehouse of Pineville!
Reviewed by Tiffany Malone on
5
Randy was very helpful during my visit. He was attentive to the things I told him mattered to me and made sure I got the best mattress for the best price. We did a bed analysis upon arriving and the computer recommended a few mattresses specific to my sleep type. I thought that was very cool. I would definitely recommend buying your mattress with Randy at mattress warehouse
Reviewed by Rachel Webster on
5
We had a great experience at Mattress Warehouse thanks to Mike! We were able to pick out the perfect mattress for us well within our price range. Mike made us feel right at home and answered all of our questions. We would definitely recommend stopping in and giving it a chance to anyone looking for a new mattress!
Reviewed by alisha velarde on
5
Came in looking for a mattress after going to multiple places, Randy was very helpful and got us the best discount we could find. Was in and out in less than an hour!
Reviewed by Nikola Pijerov on
5
Mike was very helpful and made the buying process seamless.
Reviewed by Betty broach on
5
Just purchased our mattress from Randy. Great salesman! Very entertaining and knows his stuff. Loved the way they they match you with your mattress type. Because it was President’s Day, they threw in a couple of great bonuses! Highly recommend this place!
Reviewed by donna murphy on
4
Mike was very helpful in findings us the right mattress and took the time to explain all the different types I would highly recommend him !! Thanks Mike !!
Reviewed by Sarah T on
4
Great customer service! Very knowledgeable. Quick and easy delivery and haul away of old mattress. My only complaint is that we received the firm version of the mattress instead of the plush that we ordered. Currently waiting to hear back from corporate.
Reviewed by Shawn Sickle on
5

This was the best experience buying a mattress I have ever had! So easy and NO pressure! Mike was so knowledgeable and easy to work with.
Reviewed by Rebecca McWhirter on
5

Mike Murphy from Mattress Warehouse was super helpful in helping my husband and I find the perfect mattress for us that fits our needs. We were extremely satisfied with the service and we highly recommend the mattresses. We had been to so many mattress stores and This was the first mattress store that offered high quality mattresses for a reasonable price!! I was able to get a hybrid mattress which was out of my budget at every other mattress store we went to. Highly recommend this mattress store.
Reviewed by Niya Gray on
5

Love my mattress! Thanks Mike!
Reviewed by Danny R on
4

Great customer service
Reviewed by Jeff Herrmann on
5

Mike is awesome! Definitely recommend this place!
Reviewed by Elizabeth Morris on
5

Mike is awesome!! Very helpful and friendly. I definitely reccomend this location and this employee. You wont regret it!
Reviewed by Lisa Bass on
5

I entered this store to get a price for one queen bed hoping to get next day delivery. I ended up buying 6 sets of mattresses/box springs/frames for my entire home. Mike Murphy gave me a deal I couldn’t refuse. His best-in-class service with unbeatable prices and delivery needs exceeded all of my expectations. Very happy customer here!
Reviewed by Lisa Bass on
5
I entered this store to get a price for one queen bed hoping to get next day delivery. I ended up buying 6 sets of mattresses/box springs/frames for my entire home. Mike Murphy gave me a deal I couldn’t refuse. His best-in-class service with unbeatable prices and delivery needs exceeded all of my expectations. Very happy customer here!
Reviewed by Josh Osicki on
5

Dan, is great very good customer service and I’ve been here twice now and have had great value in the items bought and will be back soon! Thanks
Reviewed by Josh Osicki on
5
Dan, is great very good customer service and I’ve been here twice now and have had great value in the items bought and will be back soon! Thanks
Reviewed by Cole Ayscue on
5

Brandy was very friendly and provided great service.
Reviewed by Curtis Samuels on
5

Mike did a good job and did not try to pressure me and was willing to work with me within my budget. Originally I was skeptical, but my wife convinced me to go to Mattress Warehouse after our mattress order with another company (JCP) was taking almost a month to get to us. Mike told me I could have the bed I wanted in less than 48 hours and needless to say I was sold!
Reviewed by Asa Holloway on
3

Reviewed by Holly Jackson on
5

Great service and very knowledgeable! Mike was such a great help!
Reviewed by Paul Leonard on
5

Mike was great!!! Found our mattress within the first 20 minutes so we can enjoy the rest of our Saturday instead of running back and forth to mattress stores.
Reviewed by Shay Lutwiller on
5

Mike M. was great! He made the buying process so easy!
Reviewed by Robert Osiecki on
5

Had a great experience in the store with Mike Murphy. Set me and my wife up with the perfect combination for a restful nights sleep. Delivery only took about a week and everything is perfect! Thanks for your help buddy!
Reviewed by Lori-Ann Hart on
5

Mike was so helpful, knowledgeable and helped us figure out exactly what we were looking for within our budget! We are so pleased and would definitely recommend him to anyone looking for a mattress :)
Reviewed by Pat Phillips on
1

Simply put, don’t trust the integrity of this company, as represented by our salesman and it’s delivery personnel.After selecting a mattress and as we were arranging for its purchase, I asked if the delivery folks would also move our existing mattress and box spring to another room in our house. The salesman responded “yes”. There is no misunderstanding here—my Wife heard the same response.When the delivery day came, the men arrived over an hour late (only an annoyance), removed existing mattress and box spring from the bedroom, and brought in the new purchase. They were asked by my wife to move the old set to the bedroom, which they declined after calling their boss. My wife even offered to give them a tip, but they still declined. Since I was a few blocks away, my wife called me, and I rushed home to find the delivery men preparing to leave. I told them if they weren’t going to honor the commitment made by the salesman, I wanted them to put everything back and remove the new purchase. The delivery men said “Give me 10 minutes.” A few minutes later I look out front and see that they have driven away.I called the dispatcher who told me that they do not move furniture, and that I had blocked my driveway with my car (I simply pulled in the drive to get to the delivery men as they were about to pull away, and then I pulled into my garage after speaking with them). She then told me that they told their drivers to call 911 if they were accosted by a customer. I assured her I had done no such thing. I stated that I wanted the salesman’s commitment honored or everything put back and the new purchase removed. She Impolitely refused.The next day my wife called the salesman, he refused to do anything to deal with this issue.Needless to say, we will never recommend Mattress Warehouse to anyone.
Reviewed by Angelini23 on
5

Fantastic help from Brian and Mike at Mattress Warehouse. They were able to match me and my husband with an exceptional mattress with all the extras other companies were offering us at a price we could afford. This company also carries Kingsdown mattresses- a brand that is well-crafted and has always lasted far longer than it's warranty guarantees. Try the other stores first, then go to Mattress Warehouse to make your purchase!!
Reviewed by Cliff Edahl on
5

Mike helped my wife and I find a new mattress for my mother-in-law, and we were so impresssed by him that my wife and I came back a week later to purchase a mattress for ourselves. The Bed Match technology made making our selection much easier, and Mike was very knowledgeable and patient. Would highly recommend.
Reviewed by Taylor Riggs on
5

Mike did a fantastic job helping us find the right mattresses for our needs in our price range! The whole experience was quick and easy. And everyone in the store was welcoming and helpful. Definitely recommend this store!
Reviewed by Alex Clifton on
5

Mike at Mattress Warehouse was a fantastic help getting us 2 mattresses. Got us a great deal on Memorial Day weekend. We’ll 100% come back next time we need mattresses and will recommend it to everyone we know.
Reviewed by Jared Gatewood on
1

I purchased 00 worth of mattress and bedding from this specific location, and decided to go with another company after finding a better deal. This company’s policy is that you can cancel up until your furniture is delivered. I spoke with Mike to have the transaction voided, and he tried to convince me to not cancel, and then hung up on me. That was a week ago. I check my account today, and the transaction is STILL on my account. So, I call Mike again. He tells me that he’s busy with a “ton of customers” and that he’s going to have to call me back. I ask him how do I know that he’s going to cancel the order this time because he didn’t the last time, and he then gets loud with me, reiterating that he’s busy with customers. Getting my money was no issue, but refunding my money has taken multiple calls, being hung up on, and being yelled at before being hung up on. This specific location is unprofessional and deceitful. My money has still not been returned. Don’t keep customers’ money on your books that they’ve requested you return just to make sales projections.
Reviewed by Kinetic Kids Yoga on
5

Mike did such a great job fitting a mattress to meet the needs of both my significant other and I. When above and beyond to get us a bed that works for our comfort and price point. Your the best Mike!
Reviewed by Josh Foreman on
5

My girlfriend and I arrived looking at so many mattresses with no clue what we needed. We were approached by Mike and man did he hook us up. He showed us the bedMATCH device and fitted us to a perfect mattress. I can't wait to sleep on this and I'm so thankful Mike was there to help. He was very professional and knowledgeable and didn't act like a normal salesmen but was able to see our point of view. Highly recommend this store and ask for Mike!
Reviewed by Imogene Hill-Pfeffer on
1

The sales associate, Mike, deceived us by stating that he would honor a military discount of 10%. After thinking about the 4 mattresses we were looking at we made our choice. We compared prices on line, the mattress was comparable in price at another location and his discount would make it the better option. When he rang me up he didn't give the military discount, when I reminded him he stated that he would give me the discount on that mattress because it was on sale. I said, the other mattresses that he showed us were all on sale. He then said, he wouldn't have given me a military discount on those either. I said then why mention it? STEER CLEAR, THIS GUY IS DECEPTIVE! and WILL NOT HONOR HIS OWN WORD!
Reviewed by Doug Boothe on
5

Excellent customer service. The salesperson explained the differences in mattress options in clear terms. Their "bedmatch" computer sensor system was very helpful in narrowing down our choices. If we had not used this "bedmatch" system, we likely would have picked too firm of a mattress.
Reviewed by Clara Cordero on
5

Michael was more than happy to answer every question and check out was hassle free. The price was very reasonable compared to other places.
Reviewed by Victoria Brown on
5

Excellent service! They really took the time out to get to know my needs and comfort requests. Not pushy nor did they try to up sell me! The bed I chose was exactly what I got and I’ve been sleeping great ever since! ️
Reviewed by Yanira Lavergne on
4

Great customer service today! Sales person was thoughtful, respectful, honest and straight forward. They have a large selection of great mattresses with good prices to fit your budget. I didn't feel at all pressured into buying just any expensive mattress but the mattress that best suited my needs and budget. Gave great info and knowledge of the products and company. Thank you Michael for your service and kindness today . My family and I really appreciated it.Even though there was a delay in my mattress pickup and I recieved my mattress later then I wanted. The manager took full responsbilty and took care of the situation. I appreciate their service and would recommend them.
Reviewed by Lori Wright on
1

Unreliable Service. I called about purchasing a foam mattress at 6:20pm on a Thursday. I was informed that this item was in stock. Twenty minutes later (that would be 6:40pm) I showed up at this location to purchase two mattresses. The doors were locked. No one answered the phone. The hours are clearly stated that Mattress Warehouse of Pineville is open until 9:00 pm on a Thursday. If there was an emergency and the store had to close early-put up a sign! As it is, I am sufficiently irritated enough to post a negative review. We will purchase new mattresses at a competitor’s store.
Reviewed by Ciera Murphy on
5

Reviewed by Julio Caceres on
1

This has been the worst experience I’ve had with a purchase. First the mattress was delivered with stains on, I called and spoke with the Pineville store manager, Mike, & he said he would have one put in 3 days - we made arrangements to stay with elsewhere those 3 days as we were just moving into our new place and didn’t really want to sleep on a used mattress... we waited all day for the delivery and nothing came. When I followed up with the store I was told that no exchange was put in the system. The person I spoke to that day said he would do it, but we couldn’t get it delivered until 2 more days. My husband and I started work that day so not only were we having to stay at my parents in a different State, now we will be going to work from there too, and having to have someone else be at our apartment for the exchange! But, we needed the mattress so ok. We were then called Thursday and told that the exchange was not approved yet and they could not get it to us for almost another week!!!! At this point I was fuming. I asked for corporates number, I called them and asked for the district managers number to which I left a message. Was never called back! I wrote an email to the company, was never written back. I wrote the FB page to try to get someone to help resolve this mess and was told the customer care team would be in contact... nothing! I called the original store again and spoke to “Mike” who was the original manager who didn’t put the request in in the first place... he said he would get it taken care of. There was a kind guy named Matt who helped and said he would refund us 0 for the inconvenience... but almost 3 weeks later we still don’t have any refund. I have called the store and talked to Mike, again, no apology and just said he will take care of it. So I called corporate, who transferred me to the voicemail of the district manager. This company has just given me the run around for a month! It took over 2 weeks to get the replacement from when I purchased the mattress and we are still waiting on a partial refund. I will never use this company again.
Reviewed by Paul Wright on
5

My wife and I purchased a mattress from Mike and couldn't be more pleased with the mattress as well as the service. Mike went above and beyond what is the norm, we will recommend purchasing a mattress from Mattress Warehouse to anyone looking for a mattress.
Reviewed by Aparup Sen on
5

The rep (Mike) was great, he helped in depth with the custom solution we needed. We are happy with the mattress and service.
Reviewed by Leesa Driver on
4

Reviewed by Monika P on
5

Reviewed by Bill Sweezy on
5

Great experience! I did lots of research and tried numerous products. I love the purchase I made for a great price!
Reviewed by gthjr1962 on
5

Great place to get a mattress & the pillows are awesome. Mike used the system called Bed Match & helped my wife and I find the right mattress & pillows without all the confusion. The delivery team was great too. Mike took all the guess work & confusion out of the process for us. The vertex pillows, well all I can say is, you gotta try those... Mike was very professional & we would highly recommend Mattress Warehouse of Pineville
Reviewed by anselmo alberto corona velasquez on
3

Reviewed by Austin Smothers on
4

Reviewed by Beth Gault on
5

Reviewed by Mary Kate McGuinness on
5

Highly recommend!! My fiance and I were in and out of furniture/mattress stores all day when we drove by Mattress Warehouse. Akish was super helpful, knowledgeable and kept us under budget. Very excited for our new mattress!!
Reviewed by Timothy Inman on
5

I had a very positive experience with this establishment. We made our rounds to every store in the area and came back to Mike who was extremely knowledgeable and great to work with. Between our various stops and calls I also spoke with Akeesh (apologies if spelled wrong) and Robert the store manager. Both couldn't have been more pleasant and professional. Thumbs up all around!
Reviewed by Sol Ruiz on
1

Reviewed by Lori Moynihan on
5

Brandy was amazing!! She worked very hard to help me to find the perfect mattress to make me more comfortable with my back and health issues. Definitely would recommend Mattress Warehouse and especially Brandy to anyone looking for a new mattress!!
Reviewed by Laima Glista on
5

Went in for a new mattress and was helped by Brandy. Who knew there was so much to know about mattresses. She was very knowledgeable and directed me to the right mattress to meet my needs.
Reviewed by David Bizik on
5

Very helpful, not high pressured, informative, eager to answer questions, willing to work within our budget. Over all a very pleasant experience. Both Mike and Brandy were awesome to work with.
Reviewed by Frank Ligas on
5

Super cool place. No presume sales. Just good products and good deals. Brandy is awesome. Brandy is so knowledgeable. Went home and got my daughter and got her a new bet too. Still cheaper than the other place for one bed.
Reviewed by Vivi Ligas on
5

Brandy is the amazing and it is the best mattress store in Charlotte!
Reviewed by Joshua Douglas on
5

Kind and knowledgeable salespersons! While we explored our options we were given great information about each bed in a no pressure environment. We highly recommend Mike and Brandy as they both were amazing and we will be returning to this store for mattresses in the future.
Reviewed by Alternative Investment Staffing LLC on
5

Brandy is a very professional, looks out for the customers best interest sales person. She dealt with me coming back and forth throughout the course of the day and it’s very appreciated. Great deals and very friendly.
Reviewed by Francis Hughes on
4

One of the few places in town to get a Kingsdown - very good mattresses.
Reviewed by Kurt Nichols on
5

Merchandise selection excellent.Michael Murphy salesman/manager professional in every way: product knowledge, patience and consultive selling second to none.
Reviewed by Mike Murphy on
5

That Mike fellow sure is helpful!
Reviewed by Lisa Hicks on
5

We worked with a salesman named Michael. This is my 5th mattress purchase over the years and I've had some good and not-so-good experiences. Michael did a great job and we got exactly what we were looking for at just the right price. No haggling like at other mattress stores. He simply showed us the right mattress and adjustable base to fit our needs and offered us their best price. We shopped around carefully and by far, he/they did the best job for us. What a pleasant purchase experience. I couldn't be happier. Thanks Michael!
Reviewed by Vanessa Klein on
5

Very helpful and pleasant salesman. Good price, good and quality, and good delivery service.
Reviewed by Lydia Ryan on
5

Mike was awesome!!! We got fitted for our perfect bed which was a cool experience. Very relaxed no preasure environment. Very knowledgeable and positive vibe. Thank you Mike!
Reviewed by kim pharr on
1

Reviewed by Asa Holloway on
3

Reviewed by Ciera Murphy on
5

Reviewed by Leesa Driver on
4

Reviewed by Monika P on
5

Reviewed by anselmo alberto corona velasquez on
3

Reviewed by Austin Smothers on
4

Reviewed by Beth Gault on
5

Reviewed by Sol Ruiz on
1

Reviewed by kim pharr on
1

Reviewed by Pat Phillips on
1
Simply put, don’t trust the integrity of this company, as represented by our salesman and it’s delivery personnel. After selecting a mattress and as we were arranging for its purchase, I asked if the delivery folks would also move our existing mattress and box spring to another room in our house. The salesman responded “yes”. There is no misunderstanding here—my Wife heard the same response. When the delivery day came, the men arrived over an hour late (only an annoyance), removed existing mattress and box spring from the bedroom, and brought in the new purchase. They were asked by my wife to move the old set to the bedroom, which they declined after calling their boss. My wife even offered to give them a tip, but they still declined. Since I was a few blocks away, my wife called me, and I rushed home to find the delivery men preparing to leave. I told them if they weren’t going to honor the commitment made by the salesman, I wanted them to put everything back and remove the new purchase. The delivery men said “Give me 10 minutes.” A few minutes later I look out front and see that they have driven away. I called the dispatcher who told me that they do not move furniture, and that I had blocked my driveway with my car (I simply pulled in the drive to get to the delivery men as they were about to pull away, and then I pulled into my garage after speaking with them). She then told me that they told their drivers to call 911 if they were accosted by a customer. I assured her I had done no such thing. I stated that I wanted the salesman’s commitment honored or everything put back and the new purchase removed. She Impolitely refused. The next day my wife called the salesman, he refused to do anything to deal with this issue. Needless to say, we will never recommend Mattress Warehouse to anyone.
Reviewed by Alex Clifton on
5
Mike at Mattress Warehouse was a fantastic help getting us 2 mattresses. Got us a great deal on Memorial Day weekend. We’ll 100% come back next time we need mattresses and will recommend it to everyone we know.
Reviewed by Jared Gatewood on
1
I purchased 00 worth of mattress and bedding from this specific location, and decided to go with another company after finding a better deal. This company’s policy is that you can cancel up until your furniture is delivered. I spoke with Mike to have the transaction voided, and he tried to convince me to not cancel, and then hung up on me. That was a week ago. I check my account today, and the transaction is STILL on my account. So, I call Mike again. He tells me that he’s busy with a “ton of customers” and that he’s going to have to call me back. I ask him how do I know that he’s going to cancel the order this time because he didn’t the last time, and he then gets loud with me, reiterating that he’s busy with customers. Getting my money was no issue, but refunding my money has taken multiple calls, being hung up on, and being yelled at before being hung up on. This specific location is unprofessional and deceitful. My money has still not been returned. Don’t keep customers’ money on your books that they’ve requested you return just to make sales projections.
Reviewed by Victoria Brown on
5
Excellent service! They really took the time out to get to know my needs and comfort requests. Not pushy nor did they try to up sell me! The bed I chose was exactly what I got and I’ve been sleeping great ever since! ️
Reviewed by Lori Wright on
1
Unreliable Service. I called about purchasing a foam mattress at 6:20pm on a Thursday. I was informed that this item was in stock. Twenty minutes later (that would be 6:40pm) I showed up at this location to purchase two mattresses. The doors were locked. No one answered the phone. The hours are clearly stated that Mattress Warehouse of Pineville is open until 9:00 pm on a Thursday. If there was an emergency and the store had to close early-put up a sign! As it is, I am sufficiently irritated enough to post a negative review. We will purchase new mattresses at a competitor’s store.
Reviewed by Julio Caceres on
1
This has been the worst experience I’ve had with a purchase. First the mattress was delivered with stains on, I called and spoke with the Pineville store manager, Mike, & he said he would have one put in 3 days - we made arrangements to stay with elsewhere those 3 days as we were just moving into our new place and didn’t really want to sleep on a used mattress... we waited all day for the delivery and nothing came. When I followed up with the store I was told that no exchange was put in the system. The person I spoke to that day said he would do it, but we couldn’t get it delivered until 2 more days. My husband and I started work that day so not only were we having to stay at my parents in a different State, now we will be going to work from there too, and having to have someone else be at our apartment for the exchange! But, we needed the mattress so ok. We were then called Thursday and told that the exchange was not approved yet and they could not get it to us for almost another week!!!! At this point I was fuming. I asked for corporates number, I called them and asked for the district managers number to which I left a message. Was never called back! I wrote an email to the company, was never written back. I wrote the FB page to try to get someone to help resolve this mess and was told the customer care team would be in contact... nothing! I called the original store again and spoke to “Mike” who was the original manager who didn’t put the request in in the first place... he said he would get it taken care of. There was a kind guy named Matt who helped and said he would refund us 0 for the inconvenience... but almost 3 weeks later we still don’t have any refund. I have called the store and talked to Mike, again, no apology and just said he will take care of it. So I called corporate, who transferred me to the voicemail of the district manager. This company has just given me the run around for a month! It took over 2 weeks to get the replacement from when I purchased the mattress and we are still waiting on a partial refund. I will never use this company again.
Reviewed by Alternative Investment Staffing LLC on
5
Brandy is a very professional, looks out for the customers best interest sales person. She dealt with me coming back and forth throughout the course of the day and it’s very appreciated. Great deals and very friendly.
Reviewed by George Austin on
5

Reviewed by George Austin on
5