|Sunday||11:00 am||7:00 pm|
|Monday||11:00 am||8:00 pm|
|Tuesday||11:00 am||7:00 pm|
|Wednesday||11:00 am||7:00 pm|
|Thursday||11:00 am||7:00 pm|
|Friday||11:00 am||7:00 pm|
|Saturday||11:00 am||8:00 pm|
At Mattress Warehouse, it’s our duty to provide you with a tranquil buying experience and a better night’s sleep. Our Greensboro, North Carolina – Battleground staff is knowledgeable about all our mattresses and sleep products, to help ensure you make the best decision to improve your sleeping experience.
Mattress Warehouse of Greensboro, North Carolina – Battleground offers a large assortment of quality name brand beds and sleep products. Try bedMATCH® today to help you find the perfect bed for you. We are conveniently located on 2416 Battleground Avenue near Texas Roadhouse and Mythos Grill.
Nearby Stores and Restaurants:
Higgins Cycle Shop, Cook Out, Queens Pizza & Subs, Smoothie King, Maxie B’s, Mimi Kitchen, Great Clips
Delwoods Park, Guilford Hills, Kirkwood
Brands sold at Mattress Warehouse of Greensboro, North Carolina – Battleground:
All warranties on bedding sold by Mattress Warehouse are through the individual manufacturers.
All items sold by Mattress Warehouse are available for shipping or in-store pickup.
Does Mattress Warehouse offer delivery?
Yes, Mattress Warehouse offers White Glove Delivery for qualifying purchases. We can also ship items for you to pick up at any store, or directly to your house. Delivery fees may apply.
Can Mattress Warehouse take away my old mattress and box springs?
Yes, Mattress Warehouse can take away your old mattress and box springs. There is a $14.99 removal fee per item removed.
What mattresses are on sale at Mattress Warehouse?
Mattress Warehouse has different sales going on throughout the year. To see what’s available as part of the current sale, visit https://sleephappens.com/collections/specials-and-sales.
What is bedMATCH® and how does it work at Mattress Warehouse?
bedMATCH® is Mattress Warehouse’s patented diagnostic sleep system that does what its competition cannot — it makes scientific recommendations on the best mattress specifically for you. Through advanced technology, the bedMATCH® system uses 18 statistical measurements and thousands of scientific calculations to determine the best mattress for not only your body type but for your sleep preferences and needs.
What if I don’t like my new mattress? What is Mattress Warehouse’s cancellation and return policy?
If you are not satisfied with your original mattress after 30 days of use, contact Mattress Warehouse to begin the process for your one-time comfort You can test out your mattress for up to one year before deciding whether you want to keep your original selection or utilize the comfort exchange program. If you use the Comfort Guarantee program, you will receive a 100 percent credit of the original purchase price to be applied toward the current ticketed price of the replacement mattress. You will be responsible for any difference above and beyond the amount of your credit once you make your mattress exchange. Certain fees apply.
If you need to cancel your order for any reason, you may do so within 24 hours with no penalty. If, after 24 hours from the time of your order, products have been shipped, but not yet arrived at your home, Mattress Warehouse reserves the right to assess both a 20 percent restocking fee and any freight charges that were incurred in shipping your order.
Visit our Mattress Warehouse of Greensboro - Battleground store to shop all ongoing mattress sales! Our mattress sales ensure all customers receive their perfect mattress at the right price.
Not ready to visit us in-store? Shop all of our current mattress sales online today!
The great reviews of this store drew me here, but John and Doug kept me here with their knowledge of mattresses. John asked me what my needs were, how I slept then the computer checked my pressure points. He showed me 4 mattresses that were best for suited me. With their sage advice and expertise, I selected one. Can’t wait to get it! Thanks guys!
Doug was very helpful with the selection of our new mattress.
Had an awesome experience today buying a new mattress..We were helped by Doug who was fantastic.Great customer service and very nice guy.Thank you Doug.YOU ROCK!
Just had an awesome experience with store rep CJ! He even played soccer with our 7 year old while we waited to find out our mattress match! Can’t wait for our delivery! If we could give CJ 10 stars we would so 5 will do!
Got our mattress from here last week after shopping a bunch of other stores, doing our research. I believe his name was Doug, at this location made my 21 month old son and I feel welcome. He answered all my questions (I knew nothing about mattresses or what I wanted) and was patient with me and my son, and didn’t stand over me while I tried out the mattresses. He listened to what I was saying I needed and wanted, and made suggestions that fit my requirements instead of showing me the top of the line most expensive piece in the store the way all the other stores I visited that week did. I would recommend them to anyone in the market for a mattress. They were awesome.
Super happy! The technology they have in there was great for starting us out, and CJ assisted us with all questions and concerns and was exceptionally patient with us. Very knowledgeable and not once was he pushy. It has been about a month and a half since I’ve received my mattress and box spring, and I am confident to say this is one of the best investments I’ve made for myself. Easy to fall asleep, much less aching, and I never want to get out of bed in the morning. Thank you for helping me find the perfect bed, CJ, you were right! Overall, great staff and nice clean variety in set up. I recommend this location to anyone looking for a new bed.
CJ was great to work with. He took plenty of time to help us and decide on the perfect mattress for our needs. I will definitely shop at Mattress Warehouse again!
Super grateful for Doug’s expertise and customer friendliness. Made my relocation less stressful. Thanks Doug for a great experience! Go see Doug if you’re looking for a mattress!
Super happy! The technology they have in there was great for starting us out, and CJ assisted us with all questions and concerns and was exceptionally patient with us. Very knowledgeable and not once was he pushy. It has been about a month and a half since Iâve received my mattress and box spring, and I am confident to say this is one of the best investments Iâve made for myself. Easy to fall asleep, much less aching, and I never want to get out of bed in the morning. Thank you for helping me find the perfect bed, CJ, you were right! Overall, great staff and nice clean variety in set up. I recommend this location to anyone looking for a new bed.
Great prices. Go see CJ on Battleground. He helped me. Will return for future purchases
Wonderful customer service both at the store and at delivery. Everyone was so nice and helpful. Thank you for a great experience!
Doug was very knowledgeable and service was great.
CJ is knowledgeable and assisted us with the selection of a quality mattress. CJ is a great sales associate.
(Translated by Google) Sale my bait(Original)Sale my aas
I went with my boyfriend to purchase his mattress. Doug was excellent in helping us find the perfect mattress. He worked with us on price and never tried to upsell us. He understood that we were in our 20s and couldn't afford a super expensive one, so instead gave us options within our price range. Amazing customer service!
Very happy to leave this review in regards to store manager CJ. While looking to purchase my first mattress he has been instrumental in my process. He informed me that the mattress I was interested in was available to test on sight, he honored a price I had saw the day before my purchase even though it had changed, and was notably kind to me over the phone as well as my liaison who went in my stead to handle my purchase. We both were more than satisfied with our business at this store location and with its manager
Placed an order for a mattress to be picked up to avoid the delivery fee. Mattress did not arrive at the store. Was told there was a mix up and it would be there the following Friday. Again no mattress. Paid cash and opted for a refund check from the company. Was told it would arrive in 7-10 business days. Fast forward 30 days and still no refund. Each call to customer service results in a different excuse, changed computer systems, third party refund company is two weeks behind,don’t know it’s only my second day, there was a death in the family and on and on. Buyers beware.
What a cluster of a process! Salesman misrepresented cost and terms of mattress that we love. Took numerous calls on my end to correct their issue. I will never purchase from them again!!!
Placed an order for a mattress to be picked up to avoid the delivery fee. Mattress did not arrive at the store. Was told there was a mix up and it would be there the following Friday. Again no mattress. Paid cash and opted for a refund check from the company. Was told it would arrive in 7-10 business days. Fast forward 30 days and still no refund. Each call to customer service results in a different excuse, changed computer systems, third party refund company is two weeks behind,donât know itâs only my second day, there was a death in the family and on and on. Buyers beware.
I had a great shopping experience. C.J. was friendly and knowledgeable. He ensured I found the best mattress for me.
We had a great time looking at mattresses with our sales woman Ginny. She was so sweet and helped us find the perfect mattresses for our new house (: We couldn’t have asked for a more pleasant experience.
It was great working with CJ! He answered all of my questions and was very patient while working with me and my son to pick out just the right mattress. If you are shopping for a mattress I highly recommend visiting this store and working with CJ. Fantastic customer service, quick delivery, great value!
Casey and CJ were very great and helped me stay within my price range! Great experience and highly recommend them.
CJ was very informative concerning what type of mattress might help with my back pain. My pillow top mattress is no longer comfortable. While in the store I took a back test of sorts on a machine that recommended the type of mattress that would be comfortable. He took his time explaining about the different types of mattress's. Excellent customer service and very knowledgeable about his products.
This was such a good experience! CJ was extremely helpful and super friendly, he knew exactly what I needed for my body type and even tried to put the Eagles game on for us! Highly highly recommend coming to this store, make sure to ask for CJ!
Awesome experience! We were greeted as soon as we walked in the door but never felt pressured at all. CJ was very personable & knowledgeable. He was very patient with us & asked questions so that he would be able to find a mattress accomodating for us. This was such a great experience!
Had a great experience at this location. CJ was a great help and very knowledgeable about what we needed for our specific body types. He was even nice enough to put on a football game for us to listen to while we shopped.
First time buying a mattress and CJ and Casey were a phenomenal help, they helped get me the perfect mattress I needed based on my sleep pattern!
We really appreciated the excellent customer service Casey provided last week when mattress shopping. Not only was he extremely knowledgeable and patient but he also stayed well after closing to process our order. Fast delivery was also a plus! We are very happy with our purchase!!
My parents wanted to buy a new mattress and preferred a "bricks and mortar" store where they could get a better sense of the product rather than Amazon. We were very pleased with the service we received from Casey. He helped my parents find the kind of mattress they were looking for within the budget they had set. When someone in the supply chain made a mistake and our frame did not arrive with the mattress, Casey personally delivered in on the same day and "went beyond the call of duty" by taking the time to assemble the frame for us. Highly recommended.
I had a fantastic experience shopping for and buying a bed from this store. CJ did an amazing job showing me the type of bed that I was in the market for during this trip. He answered all of my questions with ease. CJ was thorough and efficient during the documentation of the paperwork for the mattress. This is the best shopping experience that I have had in a long time and would highly recommend this store and CJ as an employee if you are shopping for a mattress in the Triad area!
Brought my mother into Mattress Warehouse on Battleground to get a new mattress for her new Sr. living apartment. Got great service and great deal from C.J. C.J. was attentive to my mom's needs. Thanks C. J.
I read all the reviews, and thought they were fake, but KC and CJ def surpasses their reviews. Professional, and was straight up. We caught a crazy deal, and they even helped us get it loaded!
Casey and C.J were very honest and knowledgeable about the mattresses they sell and had excellent customer service. I had a great time buying a mattress from them! Delivery was well within the time window and our new mattress was set up in less than 20 minutes. This bed is the truth.
Today I had a FANTASTIC experience purchasing a mattress from Mattress Warehouse! Store manager CJ was phenomenal and offered outstanding CUSTOMER SERVICE! I knew I wanted to purchase a mattress for my daughter today, had no idea where I was going to buy one. My daughter suggested we stop by Mattress Warehouse and I'm so glad I did. I told CJ what my budget was, he showed me a lot of choices and explained the comfort of the one we ultimately bought. CJ was an absolute pleasure to work with. Thanks CJ for your excellent, professional CUSTOMER SERVICE!
We had such a great experience shopping here for our very first mattress. Casey wood was the most pleasant joyful individual to work with. We would come back to Casey wood and all the other employees here any day! Thank you for a great experience shopping for our new home!
Excellent customer service from CJ. We were very satisfied with the whole process.
Cj was very helpful in getting us what we needed, he is number one in costumer service. We love the fact he took time with us and was very Knowledgeable about the kind of mattress that we needed for our Comfort at a great price. Thanks CJ and keep up the great work.
2 thumbs up to this location. The manager, CJ, is top notch when it comes to customer service and the store has such a welcoming atmosphere. I was so stressed but he made sure I got what I needed to make my new home complete. Now I can rest easy... Literally.
Tamara was very helpful and accommodating. We did the bed program together and she showed me all of the beds that were recommended for me. She gave me estimates and was diligent when working to set up my monthly installments. Excited for my bed!
Outstanding experience. My wife and I have both dreaded replacing our mattress and have put it off for about 3 years. But, from the moment we walked in the door CJ was outstanding. He walked us through a simple matching process which save us tons of time and cut out most of the 80+ mattress sets on the floor. We narrowed it down to 3 and from there it was simple. We highly recommend CJ should you be thinking about a new mattress. The store was very clean...CJ was professional and most important to us...knowledgeable. Just spent the best week of sleep we have had in a long time.
I visited Mattress Warehouse yesterday and was impressed. The store is clean and inviting, and Casey was very informative (and not pushy!). I ended up purchasing a mattress and can't wait for it to be delivered. Great experience!
Just purchased our third mattress/box spring set from Mattress Warehouse of Greensboro. Worked with C.J. and Tamara. Although they did not have the specific mattress I was looking for because it is no longer being made, they found a great one for me that is comparable. Very comfortable and feel like we got a great deal.
CJ was very helpful. Great deals too. I'll be sure to tell others to come here.
We recently sold our home in Greensboro and bought a home in Danville VA. We visited the Danville location We got a quote from the store manager in Danville and it was insulting. While in town closing on our sold home here in Greensboro We stopped by the Battleground store. I explained the situation and what happen at the Danville Location. The store manager and his sale gent. Took really good care of us. We even just sat around talking about the greatest things of the 80s and 90s and how children today don't have the cool toys and cartoons that we did. We are extremely satisfied and in a few months from now when we need to buy 2 more mattress we will drive 45 minutes to this very same store.
This is the BEST mattress store I've ever been to! Highly rated is an understatement. The store is clean and the employees are the best. Specifically - CJ! This manager is extremely professional and knows how to pay attention to detail and help you get the best mattress for you. I am very indecisive and he allowed me to try different mattresses and lay on them for an extended amount of time. This is something I really appreciated! With ample time I was able to choose the best mattress for me. I would recommend this store to anyone looking for a new mattress and are new to the area. Make sure you ask for CJ or Casey! They certainly deserve a raise!
As soon as I walked in, I was greeted professionally & with a smile. Although I already knew what I wanted, Mr. C suggested that I explore my options and I did, making experience fun, non pressuring , educational, & memorable. Clean store and very knowledgeable staff!
Dear Mattress Warehouse - CJ is a rock star employee. Do what you can to keep that gentleman happy. My wife and I walked in on a Sunday morning and CJ immediately welcomed us, making us feel comfortable through the entire buying experience. He's very knowledgeable, personable and respectful in making sure we felt confident in the decision we were making. Make sure and ask for CJ on your visit.
i wouldn't buy an air mattress from cj. that dude lies.
Our visit was pleasant! Casey was very knowledgeable and informative. He wasn't pushy in sales at all.
This place was just a treat! The customer service was magnificent! I recommend this to everyone looking for a bed, C.J was amazing. This place is worth driving to Greensboro.
I went into Mattress warehouse anticipating coming out empty handed due to over pricing and ridiculous delivery options, but to my surprise I was met by an extremely professional gentleman who wanted nothing more than to make sure I left that store happy and satisfied!!! He took time to find out first what it was I wanted, what my budget was and then what my expectations were. Then he took his time to answer each and EVERY question I had other customers entered and he never once made me feel rushed!!! I left there Thursday night and I am already sleeping in my brand new dream bed!!!!!! Thank you C.J!!! My son says you made his year!!! I would recommend Mattress Warehouse on Battleground to everyone looking for great quality and Excellent customer service!!!! C.J you deserve your own store sir!! Sending my friends and family your way!!
CJ was wonderful! Very knowledgeable and not at all pushy. Helped us stay in our budget and get a great mattress set. Very clean and kid friendly!
Such great service! CJ took great care of us.
My wife and I worked with CJ and could not have had a better experience. After visiting several Mattress stores in Greensboro, we were blown away by his level of knowledge and recommendations. If/when you go, you must ask for CJ and you will not be disappointed.
My husband and I purchased our first mattress/base together, and I’m so happy we found mattress warehouse! We were just browsing when CJ came and greeted us. He gave us all the information we needed and helped us find the best mattress for our needs. I would definitely recommend Mattress Warehouse to friends and family! They have a great selection of mattresses! They also sell the adjustable bed bases as well! If you do decide to stop in, go see Cj! Real talk, he will help you find something that best fits your need and budget!
Shaun and the whole staff are knowledgeable and helpful. Got in an found a mattress that fit us in no time and had it delivered in 2 days with no problems.
The sales rep, "CJ" was extremely knowledgeable and personable. We were confident in his recommendations. The installers were very polite, efficient, and helpful.
I went to the Mattress Warehouse on Battleground and got a great mattress for a fantastic price. CJ was very nice and helpful. He set up an early delivery date and answered all of my many questions. I've looked around and they definitely have the best prices I could find. If you're looking for a quality mattress I would highly recommend going to this store. There's a lot to choose from, they're mindful of your budget and CJ will help you out every step of the way
We decided to shop for a Mattress recently and I was not really looking forward to it. I hate the salesy pitches and the "let's make a deal" mentality. We met CJ and he instantly put us on a bed to find our match as to the kind of mattress we should look for. I wasn't sure if this was just part of the sales pitch, however it ended up being really helpful. CJ was informative, helpful, educated us and best of all he was not pushy. We left to check out a few more places but ultimately liked what CJ had to say and the price was right. I highly recommend this store and I would ask for CJ! Delivery was as expected, on time and no issues.
Went in as a first time mattress buyer. Didn't really know what to expect about procedure or whatever,, so i was kinda unsure of what i was doing. Was greeted immediately by CJ, who made sure i had everything i needed, including the information necessary to make a great selection. Walked through the door in need of a bed, walked out satisfied, with my product and price. I sincerely thank CJ for his patience and his professionalism.
CJ and Casey were extremely professional and let me shop at my own pace until they were needed. I didnt feel any pressure to buy a certain kind of matress. I had been to 4 different mattress stores and felt like a gazelle in a lions den, but at Matress Warehouse I was allowed to browse at my own pace and seek help when "I" needed it! I am ecstatic with my purchase and am excitedly looking forward to my NEW BED!
CJ hooked me up with a great twin bed and it better than my queen. I appreciate his customer service and will return for other bed. Thank you CJ
CJ is the man, I first went to the Wendover location and didn’t feel like I was getting the help that I need it I came to the battleground location CJ approached me and gave me exactly what I need if it wasn’t for him I will still be searching for a mattress I would like to give him a shout out in urge his superiors Not to let his great efforts go unnoticed.
My wife and I had a great experience today. CJ explained everything, helped narrow down what we were looking for, and found us the right mattress. Highly recommend!
CJ was very informational and knew exactly what he was doing to get the job done and helped me to get not just what I wanted, but what i needed as well. It makes a big difference when you have an employee that knows what they are doing and why they are doing it. Not only did he help me to get what I needed, but helped other customers at the same time in a timely manner to help them get what they need as well. I'm glad that I took the extra time to go out and do some research and speak to someone that knows mattresses rather than going online and not know exactly what I was getting. Thanks CJ your hard work is going to pay off and your going somewhere.
CJ was very polite and helpful. I definitely will recommend this store to all my friends and family. Thanks again!!
CJ is the best sales associate that I have ever worked with. No hassle no fuss just honest open conversation. He is very knowledgeable and a pleasure to work with. The next mattress we get will be with him!
Great selection of beds great pricing and love the bed match process
My husband and I had the BEST experience shopping for mattresses today. CJ is very knowledgeable about his products, and he tailored our shopping to our individual needs. We recommend CJ to anyone looking for a new mattresses!
Great prices. Go see CJ on Battleground. He helped me. Will return for future purchases
CJ was amazing it was a VERY easy and enjoying buying experience.
cj and marcya were great
The sales guy named CJ was super nice and sweet helping me and my mom pick out the best mattress for my bedroom! It was a cool experience he was very helpful and had a lot of knowledge about the different products. Thanks again for the great experience CJ!
Service in store was fantastic. Both associates were great with my 2 year old. Shipping was delayed by 7 days due to “out of stock”. Also, not informed of delivery until day before by 8pm. It would be nice if notification was sooner. I’d be at a 5 star rating if not for above Notes.
We got the Kingsdown River Oak and within two weeks had to exchange for another because it was sinking in. I'm still having the same problem with the new one. I wake up restless and side hurting. My old mattress that I had for over 8 years didn't have me felling anything like this. I believe I'll just put a blow up mattress in another room and sleep on that. It can't be any worst than what I'm sleeping on now!!!
I believe the sales rep that helped me was CJ. He was very knowledgeable about the products, very polite, professional and well spoken. He made sure I got a mattress that was best suited for me and my back problems. He made the mattress shopping experience quick, and easy! Suggested a few, and was able to narrow it down to the one mattress best for me. Since I got this mattress, I haven’t had quality sleep like this in a few years!
CJ is a great salesman, check out this store and ask for him. He is willing to take the time to explain and let you try out different ones. You wont feel rushed. He wants to find the best mattress for you and your body for the best sleep. Dont go anywhere else. Go here and ask for CJ!!
CJ was so helpful to me and my boyfriend on our first mattress purchase. He helped us even though we arrived close to closing time, and was patient with explaining every question we had. He made the purchase experience so easy and fun, we even got some cooling pillows and a mattress cover! We will definitely recommend this location to our friends and family in the future. Thanks so much CJ!
Knowledgeable sales staff / great deal
In and out in 40 minutes.
I would give this place negative stars if I could. My mom and I went to buy a bed and one of the salesmen approached us and said, “You both are so beautiful. Everyone knows black don’t crack!” He was Caucasian, mind you, and we were highly offended by his blatant racist remark. We turned right around and walked out. We haven’t been back. Fellow women of color, beware of this store! Its employees obviously need some cultural sensitivity training.
Quality and friendly service. The experience and knowledge gained about buying a mattress was definitely life changing thanks to your employee CJ.
Wow, a must experience customer service for the state of NC and a model example for our COUNTRY. I can't measure mattress- warehouse service to any other services. Justin, CJ from Battleground location and Ronnie of Burlington location are the truth. thanks
Justin and CJ were awesome. You’re crazy if you don’t come here.
Wonderful experience! Low pressure sales that explained products very well. CJ did an excellent job and Justin was also extremely helpful! Would recommend this store to anyone looking for a quality mattress!
We had a great experience with Justin at Mattress Warehouse in Greensboro. He evaluated our needs though the Sleep bed determining our best fit options for the various mattresses. We then were not pressured to make a decision and Justin helped us make an informed decision on which one would best suit us. They set up a suitable delivery time and sent us a range they would be there. And they arrived at that time, set up our mattress and removed the old one in a matter of a few minutes. We were well pleased with the purchase and delivery process. Would highly recommend checking them out before your next mattress purchase.
Joseph was great! Very helpful and informative!
Let's be real shopping for a mattress is worse than car shopping. There's a mattress store on just about every corner in town and many of them are owned by the same company. We were recently at a competitor with a similar name and the salesman told us that he could give us a 10% discount on a mattress and as we continue to look around he told another couple who was looking at this exact same mattress and we overheard him telling them that he could give them a 25% discount....?!?!? Nevertheless my spouse was upset and we left that store and after sharing that story with a friend he directed me to The Mattress Warehouse on Battleground. This was a great experience and we felt like we got a fair price because the salesman does not work on commission unlike the other store. The price is the price and and everyone is treated fairly with an honest price. I was able to put down a small deposit and spent another 30 days shopping for a similar mattress elsewhere including over the Black Friday holiday. We were not able to find a lower price anywhere else! I highly recommend Mattress Warehouse over any other mattress store in town..
Top shelf customer service
Got a great deal on a new Sealy with 2nd day delivery. Very professional, highly recommend!
I guess you'll say anything to make a sell! Hugh was very nice and professional. He knew his stuff but when it came to selling us the "accessories" is where he got us. My boyfriend and I bought a posturpedic king set and was wanting some new pillows. Well, I actually wanted the new pillow because I am a side sleeper and need good support for my neck. I originally laid on the thunder and really enjoyed it, then as we were doing financing I tried the lightning and asked the difference between the two and was told the lightning was just fluffier. So I asked for that one instead. Then due to financing we needed to add on for a better interest rate, so Hugh showed us the mattress cover that was supposedly cooling. Come delivery time our three hour delivery timeframe ended up being over 5 hrs and 45 minutes, and after finding out the bed frame we purchased was missing footing, we had to refuse it and have the box spring and mattress placed on the floor. After finally speaking with delivery they promised a new delivery in two days. Well, due to nature having her way, my boyfriend had to go out of town so we called and was told to email dispatch for instructions to leave the new bed frame. That did not happen. Finally three more days later we had a new bed frame but we had to set it up ourselves. Now, the big issues here are 1) our cooling cover that's supposedly worth 0 is already piling! It also doesn't help with cooling like we were sold on. 2) I tried to exchange my pillow as I didn't sleep on it, barely laid my head on it for more than 5 minutes and the salesman (not Hugh) waived his arms in the air and said NO refunds or exchanges. That was clearly not said when we bought it. So now we are stuck with over 0 of worthless accessories for our bed. Products that can't be used and have no warranty on them like all products of that price range should have!!
The salesman, Hugh, was nice and we enjoyed using the new technology in finding a new bed. We really liked the bed which features the ability to "cool" you down as you sleep however, we could not afford that bed. Hugh helped us find another bed, a "hybrid" that we both could agree on. This bed was not cheap either, and as a trade off, Hugh suggested a mattress cover which was designed to help cool you as you sleep. We didn't really want to spend 0 on a mattress cover but really hoped that it would live up to Hugh's explanation that it would aid in cooling us off. We were skeptical that it would truly live up to this hype but we decided to try it. When we got our mattress, we put the mattress cover on it and realized that the cover was very restrictive in our ability to change positions as we slept. We did not feel any cooler and woke up with our fitted sheet off the bed. Here we are on our first night with our new mattress and did not have a positive experience due to the mattress cover.We decided that this mattress cover was not going to work so figured that after having spent 00 on a mattress, there would be some flexibility returning the mattress cover. We carefully folded it and put it neatly back in its' package. We hadn't even gotten in the front door when a different salesman told us that there were no returns on mattress covers under any circumstance. He saw how upset we were getting so offered to call his district manager. The district manager wasn't even willing to listen to the circumstances, he shut us down too. We heard multiple times how we could exchange the mattress if we didn't like it for equal or greater value but no one bothered to mention the fact that the mattress cover was not returnable. Not to mention the fact that it did not live up to the hype that Hugh was telling us about the ability to keep us cool. We understand that you don't want people returning things that they slept on but this should have been explained just as clearly as the return policy on the bed and in any customer service setting, there are always exceptions to be made. We paid a lot of money for a mattress and were treated like scum off the street for wishing to return a mattress cover that diminished our overall sleeping experience. The mattress cover could have been discounted and sold "as is". It was still in perfect condition.It's unfortunate but now we are stuck with a very expensive mattress cover that we will never use. There are lots and lots of other mattress stores out there and rest assured we will never buy from this company again. A warning to all consumers that patronize this store, make sure you understand very clearly what your options are in the event that you are not happy with your purchase. You have to buy a mattress equal or greater in value (can't trade down) and accessories are non refundable regardless of the fact that say if an expensive pillow you may have bought gives you a sore neck, you're pretty much screwed.UPDATE: Since posting this review we were contacted by the district manager and assured that we would indeed be receiving a refund for the mattress pad. He indicated that had he known it was a product quality issue, that he would have approved it on the spot. The salesman that called him did not give him any of the details so in his defense he was not given the reasons why we wanted to return it. We appreciate the effort that the district manager made in taking care of our issue and we have modified our rating of this Mattress Cover. And we really do enjoy our new mattress, it is very comfortable and we appreciate all that Hugh did to help us narrow down our ultimate purchase.
The sales rep, Hugh, was very professional and knowledgeable. I purchased a Tempurpedic mattress/box spring on Saturday and it was delivered Tuesday morning. Delivery guys were terrific--friendly and courteous. I absolutely love this purchase!! Very comfortable, supportive, and no more backaches. This brand may cost more than others, but worth it!
Great customer service. Used new tech to help me find the bed I need.
The sales staff was great. He helped us make a great purchase.
Great customer service. Love the sleep technology system to show us what our bodies needed. Bo commission zone was a huge stress free plus! Tks to Robert for helping this picky customer.
We had a great time looking at mattresses with our sales woman Ginny. She was so sweet and helped us find the perfect mattresses for our new house (: We couldnât have asked for a more pleasant experience.
2 thumbs up to this location. The manager, CJ, is top notch when it comes to customer service and the store has such a welcoming atmosphere. I was so stressed but he made sure I got what I needed to make my new home complete. Now I can rest easy... Literally.
My husband and I purchased our first mattress/base together, and Iâm so happy we found mattress warehouse! We were just browsing when CJ came and greeted us. He gave us all the information we needed and helped us find the best mattress for our needs. I would definitely recommend Mattress Warehouse to friends and family! They have a great selection of mattresses! They also sell the adjustable bed bases as well! If you do decide to stop in, go see Cj! Real talk, he will help you find something that best fits your need and budget!
CJ is the man, I first went to the Wendover location and didnât feel like I was getting the help that I need it I came to the battleground location CJ approached me and gave me exactly what I need if it wasnât for him I will still be searching for a mattress I would like to give him a shout out in urge his superiors Not to let his great efforts go unnoticed.
Service in store was fantastic. Both associates were great with my 2 year old. Shipping was delayed by 7 days due to âout of stockâ. Also, not informed of delivery until day before by 8pm. It would be nice if notification was sooner. Iâd be at a 5 star rating if not for above Notes.
I believe the sales rep that helped me was CJ. He was very knowledgeable about the products, very polite, professional and well spoken. He made sure I got a mattress that was best suited for me and my back problems. He made the mattress shopping experience quick, and easy! Suggested a few, and was able to narrow it down to the one mattress best for me. Since I got this mattress, I havenât had quality sleep like this in a few years!
I would give this place negative stars if I could. My mom and I went to buy a bed and one of the salesmen approached us and said, âYou both are so beautiful. Everyone knows black donât crack!â He was Caucasian, mind you, and we were highly offended by his blatant racist remark. We turned right around and walked out. We havenât been back. Fellow women of color, beware of this store! Its employees obviously need some cultural sensitivity training.
Justin and CJ were awesome. Youâre crazy if you donât come here.
Paid cash first Monday in MARCH, item was not delivered that Friday to the store as promised. Was told it would be there the following Friday. Called a different store in Greensboro and they looked up the order and couldn't find a reason why we didn't get it because the items were in stock in the High Point warehouse. Next Friday, same thing so we requested a refund. Today is MAY 3rd and after countless phone calls to numerous people we still have yet to receive even a return phone call from the district manager, let alone our refund. Every time we call the main customer service number we are told a different story as to why our refund has not been issued. Apparently we are going to have to take legal action in order to get OUR money back since we never received what we paid for. DO YOUR RESEARCH! I really wish I had known that this is a common issue with this company. They will hold money that is yours for months on end and will give you one lame excuse after another. I could list many that we've heard but it's all just a runaround. Bottom line, these people are nothing more than common crooks and if you have an issue with them you will end up having to fight with them for months to get your own money back from them.