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Mattress Warehouse of Cary

Approximately 237.9 Miles from your location
2111 Walnut St
Cary, NC 27518
(919) 233-8244


4.71

Temporarily Closed

Store Hours

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Location Description

Mattress Warehouse’s main job is to provide you with a relaxed purchasing experience and a great night’s sleep. Our Cary, North Carolina staff is incredibly knowledgeable about all our products, to help assure you make the best choice to improve your sleep.

Mattress Warehouse of Cary, North Carolina offers a large selection of quality name brand mattresses and sleep products. Try bedMATCH® today to help you find the perfect bed for you. We are conveniently located on 2111 Walnut Street between Taco Bell and The Vitamin Shoppe.

Nearby Stores and Restaurants:

Office Depot, The Home Depot, Target, Panera Bread, Lowe’s Home Improvement, Red Robin Gourmet Burgers, Verizon Store, McDonalds

Nearby Neighborhoods and Transportation:

Chase I Williamsburg Manor, Wayne Ridge, Westridge Townhomes, Dillard, Lodge at Crossroads, Beaver Pond, Benedum Place

Brands sold at Mattress Warehouse of Cary, North Carolina:

AireloomBedgearCheswick Manor, Comfort Essentials, KingsdownMattress 2.0Nectar, Royal, Sealy, SertaSomosbedsStearns & Foster, Tempur-Pedic

Warranty & Return Policy

All warranties on bedding sold by Mattress Warehouse are through the individual manufacturers.

Delivery Information

All items sold by Mattress Warehouse are available for shipping or in-store pickup.


Frequently Asked Questions

Does Mattress Warehouse offer delivery?

Yes, Mattress Warehouse offers White Glove Delivery for qualifying purchases. We can also ship items for you to pick up at any store, or directly to your house. Delivery fees may apply.

Can Mattress Warehouse take away my old mattress and box springs?

Yes, Mattress Warehouse can take away your old mattress and box springs. There is a $14.99 removal fee per item removed.

What mattresses are on sale at Mattress Warehouse?

Mattress Warehouse has different sales going on throughout the year. To see what’s available as part of the current sale, visit https://sleephappens.com/collections/specials-and-sales.

What is bedMATCH® and how does it work at Mattress Warehouse?

bedMATCH® is Mattress Warehouse’s patented diagnostic sleep system that does what its competition cannot — it makes scientific recommendations on the best mattress specifically for you. Through advanced technology, the bedMATCH® system uses 18 statistical measurements and thousands of scientific calculations to determine the best mattress for not only your body type but for your sleep preferences and needs.

What if I don’t like my new mattress? What is Mattress Warehouse’s cancellation and return policy?

If you are not satisfied with your original mattress after 30 days of use, contact Mattress Warehouse to begin the process for your one-time comfort You can test out your mattress for up to one year before deciding whether you want to keep your original selection or utilize the comfort exchange program. If you use the Comfort Guarantee program, you will receive a 100 percent credit of the original purchase price to be applied toward the current ticketed price of the replacement mattress. You will be responsible for any difference above and beyond the amount of your credit once you make your mattress exchange. Certain fees apply.

If you need to cancel your order for any reason, you may do so within 24 hours with no penalty. If, after 24 hours from the time of your order, products have been shipped, but not yet arrived at your home, Mattress Warehouse reserves the right to assess both a 20 percent restocking fee and any freight charges that were incurred in shipping your order.

Save up to 50%! No Promo Code Needed! Free Delivery*

Visit our Mattress Warehouse of Cary store to shop all ongoing mattress sales! Our mattress sales ensure all customers receive their perfect mattress at the right price.

Not ready to visit us in-store? Shop all of our current mattress sales online today!

Contact Us

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Reviewed by John Boone on
5
Have bought all my mattresses with them since 2001. I visited there warehouse in Raleigh, which is now only a sales location, when my mattress didn't meet my comfort they opened it up and added foam and supports until I was happy. I felt like a kid in a candy store. But when the adult in me woke up my stomach dropped as I though, how much is this going to cost me? Turns out my indignation was for nothing, and so was the upgrade! Still using my adjustable bed I purchased at their Cary/Apex store over 10 years ago, works like new. Thank you Mattress Warehouse!
Reviewed by Anna Kabana on
5
I went into this location recently after it was referred to me by a friend who got a mattress from there a while ago. Upon arrival I was greeted by Julian. He was incredibly helpful and went out of his way to make sure I ended up with the perfect mattress to meet my needs. I will be telling everyone I know about my fantastic experience here and would recommend this place to ANYONE needing a mattress :)
Reviewed by Heather Bennett on
5
Julian was great! He was informative and answered all questions. He worked to get me the best possible deal and went above and beyond to make my shopping experience great!
Reviewed by Sue Hannum on
5
Not sure exactly what we wanted. Julian was great with knowledge and was able to assist us with a Serta Hybrid at a great price with a very quick delivery! The delivery guys had it here when they said and took the old mattress set away without issue. We'd definitely recommend Julian and Wattress Warehouse of Cary! Thanks Julian!!
Reviewed by Heather & Ryan on
5
Julian was great!!! Very helpful and knowledgeable!
Reviewed by Heather Carpenter on
5
Antonia was a pleasure to work with! She helped us find a great option for our needs and was so friendly and patient! We are grateful for her professionalism and knowledge!
Reviewed by Lisa Sullivan on
5
Julian and Kay provide phenomenal customer service. They go above and beyond to give us high quality beds. We love this store!
Reviewed by Matthew Graham on
5
I was in need of a boxspring and was in a bit of a time crunch. Thankfully, the store manager Julian was there to save the day and gave me a nice discounts and arranged a good shipping deal for me. He was super helpful and efficient with helping me get the right boxspring for me. I came here once before for a bed frame and I had great service so I came back and will for sure be coming back to this place if I ever need any other mattress services.
Reviewed by Ariane Smith Machin on
5
Julian was great in helping me pick out the best mattress for my son! This was the second time we used Mattress Warehouse for our family and will come back!
Reviewed by Paul Hoon on
4
Great service, good products, always looking for reasonable price. Highly recommend!
Reviewed by James Kaliszewski on
5
Julian helped me find the mattress that would help my back pain with the way I slept, he helped me finance everything I wanted, with great patience and understanding. I am happy that I randomly stopped in at this store. If you’re looking for someone who will work hard to help you out, Julian and the staff at Mattress Warehouse of Cary is the place to go!
Reviewed by Andrea Marchesan on
5
So I came to this store and Kareen was so helpful. He showed me the best way to find a good mattress and I end up buying my new mattress in less than 20 minutes. I definitely recommend this store.Thanks
Reviewed by Rachel Pack on
5
Julian is easy to work with, providing great service and quality products. Mattress Warehouse of Cary will always be my go to store for bedding!
Reviewed by Joann H on
5
We would like to say thank you to Julian for excellent service. If you need a mattress please go see him.
Reviewed by Kristina Hays on
5
My husband and I had a great experience here! Julian really helped us out and we feel like we made the right choice with our purchase. Thanks!
Reviewed by Nimmo Nimmo on
5
Wonderful place! Had exactly what we needed and had great customer service! The manager, Julian, will get you set up with exactly what you need and has earned any future mattress needs from us. Highly recommend.
Reviewed by Lane Galvin on
5
Had a wonderful experience of buying my first mattress for my first apartment today, Julian was extremely helpful and knowledgeable! Wonderful experience, thank you again!
Reviewed by Laura Petroski on
5
We’ve had a great experience at the Mattress Warehouse of Cary. Julian helped us find the perfect mattress for my husband and I and our son. He is very knowledgeable and is honest about the products. He always takes good care of us!
Reviewed by Beth Wylie on
5
Reviewed by Nick Jacob on
5
This location is great! Julian was an amazing representative and really helped us out. We sat on the pressure beds and got a perfect recommendation. It was easy with Julian and I would recommend shopping here if looking for a mattress.
Reviewed by Josh Arn on
5
Got educated! Julian then led me to the right one for me and gave me a great price!
Reviewed by Sim Ky on
5
Worked with Julian. Service was great. Would highly recommend to everyone looking for a mattress
Reviewed by Sidney Bailey on
5
Nice manager very helpful
Reviewed by Debbie Nkaya on
5
Mattress Warehouse in Cary is a great place to purchase mattresses. Julian, the manager of the store, was great to work with. He helped my husband with an old order and got us up-to-date. We now have a new mattress at a great price that was in our budget. We appreciate his professionalism and happy demeanor. It took the stress out of buying a mattress.
Reviewed by mike d on
5
great service
Reviewed by Steph Maurizio on
5
Julian was amazing with helping me find the perfect bed!! Very polite and knowledgeable!! Would recommend!!
Reviewed by nancy rankl on
5
I just purchased a mattress at the Mattresss Warehouse store at 9648 Chapel Hill Road, Suite 100 in Morrisville, NC 27560. My sales associate was Lloydine and she was fantastic. She was very patient as I tried out numerous mattresses. She also suggested to take the mattress analysis, which was helpful in identifying a mattress that would fit my sleep habits. She was very personable and helpful with her suggestions. Buying a mattress is a difficult decision and she did an excellent job in ensuring that the experience was seamless. Lloydine is a great asset to your company! Thank you Lloydine!!
Reviewed by Andrew Collins on
5
Excellent service and experience from Julian today with our new mattress! Would highly recommend anyone looking for a new mattress to come in and work with him.
Reviewed by Robert Dyer on
5
We had a really good experience with Julian at the Cary location. He was very helpful, honest and gave us a good deal.
Reviewed by Natasha Collins on
5
Julian was a wonderful partner solving our problems, he earned our trust! We were moving into the area and were able to go home with a bed for night 1. Highly recommend, you will feel comfortable and go home with a great bed!
Reviewed by Barbara P. on
5
Julian was knowledgeable and gave great service.
Reviewed by Mike C on
5
Just bought a bed from Julian. Very friendly and helpful, no pressure, no hype. Seems to be genuinely concerned with customer's well-being.
Reviewed by Alice Davis on
5
Friendly informative salesmen Good prices Easy to work with Julian
Reviewed by Michelle Morgan on
5
Great service! Julian was very helpful and answered all of my questions! The bedMatch technology was great and super helpful in selecting what would work best for me!
Reviewed by Joy Thompson on
5
Julian was very helpful and friendly on our purchase. I called first by phone just to get basic information. He took a lot of time answering questions. When I went to the store several days later, he remembered our conversation. He showed us the mattresses recommended and then worked out pricing. A pleasure dealing with Julian!
Reviewed by Chinyere Onwudiegwu on
5
I really enjoyed working with Julian, he gave me a really good deal on a mattress with accessories. Julian was very helpful , welcoming and genuine & he made the process smooth in purchasing a mattress.. I recommend working with him
Reviewed by Jamil McSwain on
5
Came in to search and look around for mattresses, Julian helped us out tremendously. We left with great choices in mind. We returned to make a final decision and got the best price possible with a king mattress. Make sure to check him out.
Reviewed by kathy maurizio on
5
I had a great experience. Very very helpful. Awesome place to shop
Reviewed by ted kleimeyer on
5
great customer service
Reviewed by John Boonemyster on
5
Have bought all my mattresses with them since 2001. I visited there warehouse in Raleigh, which is now only a sales location, when my mattress didn't meet my comfort they opened it up and added foam and supports until I was happy. I felt like a kid in a candy store. But when the adult in me woke up my stomach dropped as I though, how much is this going to cost me? Turns out my indignation was for nothing, and so was the upgrade! Still using my adjustable bed I purchased at their Cary/Apex store over 10 years ago, works like new. Thank you Mattress Warehouse!
Reviewed by Craig Beers on
5
Good service. Priced just right
Reviewed by Alex Johnston on
5
Very personable and helpful. Interested in giving me exactly what we needed for the best price. We learned a lot about options and mattresses.
Reviewed by Caroline Shipman on
5
I just left mattress warehouse off of Walnut Street in Cary. The owner, Julian was so helpful, friendly, and nice! I came in looking for a twin size bed for my son and he gave me a great deal and sold me a wonderful mattress! We will definitely be back!!!!
Reviewed by Kristina Sakers on
5
My husband and I had a great experience here! Julian really helped us out and we feel like we made the right choice with our purchase. Thanks!
Reviewed by Leslie D on
5

I received wonderful customer service. Friendly, explained my options. I was incredibly happy
Reviewed by Lauren Staniec on
5

Julian and Nathan were both beyond helpful in our mattress buying experience! They were so knowledgeable in all options, and made sure the mattresses we purchased were the right ones for us! HIGHLY recommend folks who are in need of a mattress come in!
Reviewed by Lauren Staniec on
5

Julian and Nathan were both beyond helpful in our mattress buying experience! They were so knowledgeable in all options, and made sure the mattresses we purchased were the right ones for us! HIGHLY recommend folks who are in need of a mattress come in!
Reviewed by John Baptista on
5

Have bought all my mattresses with them since 2001. I visited there warehouse in Raleigh, which is now only a sales location, when my mattress didn't meet my comfort they opened it up and added foam and supports until I was happy. I felt like a kid in a candy store. But when the adult in me woke up my stomach dropped as I though, how much is this going to cost me? Turns out my indignation was for nothing, and so was the upgrade! Still using my adjustable bed I purchased at their Cary/Apex store over 10 years ago, works like new. Thank you Mattress Warehouse!
Reviewed by Victor Chiappetta on
5

My wife and I stopped in to see what they had to offer, not really intending to purchase at that moment. We were warmly greeted by Nate, who set us up on the bed match system. After that, we were shown all of the options in the various price ranges that could work for us. Nate was very patient with us and did a great job of explaining the pros and cons of the different options. We spent a lot of time getting comfortable and making our choice. The whole experience has been great from start to finish and even though we made our final decision around 7pm, our Tempurpedic was delivered the very next day. These guys have generous return policies and a 12 month price match so the decision became a no brainer. I highly recommend this store and especially Nate who was just great in every way. I know where I'll be going for all of my purchases from now on. And the Tempur is amazing so far, worth the investment in my opinion. I pop out of bed in the morning standing straight and tall, with no aches or pains. Wow!
Reviewed by Aline Lindholm on
5

Me and my husband had a great experience at Mattress Firm. Carol Ann explained to us very well about the different mattress and bases. She has incredible knowledge about her products. We are very pleased with the experience, and we will come back to buy more. Also, do not buy mattresses online, go talk to Carol Ann at Mattress Firm in Cary instead.
Reviewed by Josh Snowzell on
5

Reviewed by Sera H on
5

Hate shopping in general but my mom and I needed to buy a full size bed for her and were both wary of getting the sales push and smarmy "I know better than you" spiel from sales persons that we've experienced. We could not have been more reassured when we came into Mattress Warehouse and met Julian. He listened patiently, first suggested three beds that might suit her and gave us the distance and time for her to try them out. He then suggested 2 more beds to help us decide further until she made a decision. He answered all my questions and helped us understand how different beds were constructed for different needs. Julian made sure that we were happy with our decision with absolutely no pressure. Awesome guy and a great experience. Was surprised at the great price too. Will be getting my own bed from this place.
Reviewed by Marietta Smith on
5

Julian is AWESOME! Before purchasing at Mattress Warehouse in Cary, I’d visited multiple stores both alone and with others. During the process at Mattress Warehouse, I felt respected, understood, and valued as a customer. Julian was great at trying to understand what I wanted and working with me to find a mattress that was within my budget. He was patient as I even FaceTimed my mom in the store as I asked her questions as a first time mattress-buyer. Throughout the process, Julian really seemed to care about getting me the best mattress possible whether it was at his store or another one, instead of coming off as a “sleazy salesperson”. After comparing prices with other retailers, I’m confident that I got a great deal for a quality mattress and box spring. As a result, I LOVE my mattress. After the sale, I decided to switch out the box spring that I got with a shorter one (to accommodate my bed frame, there was nothing wrong with it). Julian was quick to help me out and switched them out free of charge! Overall, I am very pleased with my experience and my new mattress. 10/10 would recommend heading over to Julian at Mattress Warehouse in Cary. He’s awesome.
Reviewed by Casey Rozowski on
4

Reviewed by Pam Jefferson on
5

Great prices
Reviewed by Kyle Edgerton on
5

Fantastic experience. Julian went above and beyond to ensure we got the exact mattress we were looking for at a reasonable price. He was very respectful and a pleasure to work with. Great customer service. If you are looking for a mattress, come to this store.
Reviewed by Keith B on
5

Julian was awesome at helping us find a set at the price we gave him
Reviewed by Cliff H on
5

Jason was a pleasure to to deal with in ordering a mattress for our son who is moving to Cary. We purchased over the phone and he was thoughtful and thorough. Thanks Jason. Great customer service!!!
Reviewed by p ward on
1

Too expensive.
Reviewed by Jolonda M on
5

Absolutely amazing customer service from start to finish. K was very patient with us as my mil figured out which mattress would best suit her needs. She wasn’t pushy and didn’t try to over sell the products. This is my second purchase from the business, but first at this location and I highly recommend them.
Reviewed by Cindy Mulhern on
5

Reviewed by Andrea Warren on
5

Excellent customer service. Originally had went to the southpoint durham location and returned to southpoint to make that "final" decided purchase after browsing other stores in area. Ended up leaving this store and headed to the nearest one which was in cary. What southpoint has to remember is words, tone, attitude is everything, there are mattress stores everywhere recognize the market. Once we arrived in cary, the attitude, tone, pleasant demeanor etc was different and something we wanted to experience. This store was well worth the drive. will definitely go back to the cary store over southpoint any day.
Reviewed by Josh Snowzell on
5

Reviewed by Casey Rozowski on
4

Reviewed by Cindy Mulhern on
5

Reviewed by Jolonda M on
5
Absolutely amazing customer service from start to finish. K was very patient with us as my mil figured out which mattress would best suit her needs. She wasn’t pushy and didn’t try to over sell the products. This is my second purchase from the business, but first at this location and I highly recommend them.
Reviewed by Marietta Smith on
5
Julian is AWESOME! Before purchasing at Mattress Warehouse in Cary, I’d visited multiple stores both alone and with others. During the process at Mattress Warehouse, I felt respected, understood, and valued as a customer. Julian was great at trying to understand what I wanted and working with me to find a mattress that was within my budget. He was patient as I even FaceTimed my mom in the store as I asked her questions as a first time mattress-buyer. Throughout the process, Julian really seemed to care about getting me the best mattress possible whether it was at his store or another one, instead of coming off as a “sleazy salesperson”. After comparing prices with other retailers, I’m confident that I got a great deal for a quality mattress and box spring. As a result, I LOVE my mattress. After the sale, I decided to switch out the box spring that I got with a shorter one (to accommodate my bed frame, there was nothing wrong with it). Julian was quick to help me out and switched them out free of charge! Overall, I am very pleased with my experience and my new mattress. 10/10 would recommend heading over to Julian at Mattress Warehouse in Cary. He’s awesome.
Reviewed by Jeanne Cowen on
5

Reviewed by Stix10 on
5

I went in to purchase the cheapest mattress they had for sale & I did.. but when I was informed that the mattress was on back order, I had to come in & sort things out. Jason was very helpful & knowledgeable about their products. He worked with me to get a comfortable mattress that didn’t break the bank so to speak. He was intent with his effort to keep me updated during the entire process. He treats everyone with the same care & im glad that I purchased a mattress from here.
Reviewed by mrscutiespeed on
5

Excellent customer service from buying through delivery.
Reviewed by Jeanne Cowen on
5

Reviewed by Chelsea Campbell on
5

My husband and I visited this store in search of a California king and Steve was awesome to work with! He made the process super easy and was extremely knowledgeable, able to answer all our questions and make helpful suggestions. They were even able to get the bed to us in 3 days! Fantastic experience and highly recommend!
Reviewed by Leila Saleheen on
5

The salesperson was low key, very helpful, and patient while I tested almost every mattress in the showroom. Love my Serta hybrid, and I really appreciated Jim’s low key approach!
Reviewed by J on
1

Never received my mattress. First time was told someone should have contacted me but that I could choose another mattress or come to the store and pick up the mattress since they had one on the floor- and they’d waive the shipping fee (! What a joke!) and zero apology. Tried calling corporate, left message with DM, no call back. Called corporate again a week later and was told by customer service that it was scheduled to be delivered two weeks later and they agreed to waive the shipping charge. The final straw was when the mattress was finally delivered and it was THE WRONG MATTRESS- in fact, a mattress brand I couldn’t even locate online! Corporate is closed on weekends so I waited for the Cary NC office to open and spoke to someone who told me that it was on back order and so they gave me something similar (?!!!) and when I asked why I wasn’t told beforehand, he said that someone was supposed to call me to let me know. This must be their “go to” line there when they screw customers over. He said they have that mattress in the store and that there is a local company they sometimes use to deliver but there would be a charge. So he gave me two choices- to wait for the mattress I ordered to come back in stock (except he couldn’t tell me when that would be) or stop by the store and choose another, similar mattress and they’d order and ship it to me. I planned on going to the store to do that, but I just want the mattress I selected almost two months ago, paid for, and should be sleeping on by now. I am extremely frustrated and even more disappointed that a company of this size just can’t seem to get it right - simple order. I plan to contact corporate one last time to see if there’s any chance I can get the mattress I ordered perhaps shipped from another location. If not I will demand a refund and begin the whole process again somewhere else.
Reviewed by C Sears on
1

Brick and mortar stores are over. It is snowing on Mt fuji
Reviewed by Catherine Smith on
5

I had inherited a mattress which was definitely not the right fit for me. I came in and explained the pain I was experiencing to Kay. She helped me do the bed match to find a great mattress! She gave me a great price and was very patient with me. I could clearly tell she was invested in making sure I was happy and taken care of. I experienced an issue with the mattress when it was delivered, it seems a forklift was used to transport it and broke part of a pallet, leaving a piece of wood in the side of my mattress. The replacement was easy. When I went in experiencing sagging in the mattress, Rory and Kay made sure to talk me through my mattress options under the warranty. (make sure you keep your receipt!! scan it or take a picture or stick it between the mattress and the box spring as Kay suggests) They expressed their concern and again helped me with getting the best mattress for me. I ended up getting the same mattress due to how easy the warranty process is. Cannot say enough great things about this store, thank you Kay and Rory! P.S. Mentioned the faulty mattress to show how easy the replacement process is, Kay and Rory assured me that warranty claims rarely happen with the mattress I bought, but it seems I got a lemon. You should be fine :)
Reviewed by Ryan Long on
3

Reviewed by M. Randall on
5

Kay and Crystal did a wonderful job. We got a great price and amazing customer service. They went above and beyond to take care of us.
Reviewed by JonesFamilyCircus This is us on
5

Shout out to Mike! Wow. He was super helpful and knowledgeable. And patient I had a million questions! Highly recommend this store.
Reviewed by Erika Christiana on
5

I am very grateful to the people at Mattress Warehouse for helping me get my first bed. After using the technology to help me figure out what bed would suit me best, they worked with me on a price for a hybrid Serta mattress since my budget was a little bit on the lower side. As someone who has chronic pain and other disabilities, I was grateful that they let me test out the mattress I wanted for as long as I needed and considered my limitations. The return policy is really the only downside, but I don't see myself having to return this mattress since I did the bed analysis test. Huge shout out to Kay for letting me nap in the store!
Reviewed by Lavern Davis Best on
5

Comfortable matress and affordable.
Reviewed by Jeffery Turner on
5

Reviewed by S Love on
1

Worst customer service experience EVER at the Walnut St Cary store. After the sales guy made a joke about spending my money in excess of what I stated, he redeemed himself with what was supposed to be a pretty good/competitive deal for what I'd priced elsewhere. He then called the Glenwood "warehouse" to confirm what was supposed to be a Queen set, was in stock available next day. So far so good. Next day got to the "warehouse" and they started loading a twin. When we informed them it was a Queen he pointed to the MW paperwork code and told us it stated twin and that we'd have to call the Cary Walnut St store to work it out.Upon calling the Cary store I was told by the sales woman there that she would gladly work with me and the Queen I already bought could be purchased for 0 more. WHAT?! She then said she'd try to get a hold of the salesman who sold us the QUEEN set. Of course she couldn't get in touch with him and reiterated she'd be happy to "fix" the problem with another 0 from me for the queen set I'd already purchased but THEY screwed up.We let her know that what she needed to do was find the sales guy from the day previous and when he confirmed it was a QUEEN we were supposed to get she could then schedule the set for delivery since we made a 30 mile round trip for nothing. She informed me that if I was going to be upset then "we don't need to talk" and if I was going to make demands she "isn't going to do anything to help."When I went back to the Walnut St location for my refund I discovered she is the manager. That only made this the cherry-on-the-cake worst experience ever had with customer service. Congratulations MW, you will never see my $ again.That "manager" needs to be fired, unless of course this is what MW is about... then it's BBB complaint time.
Reviewed by Jeanne Cowen on
5

Reviewed by Ryan Long on
3

Reviewed by JonesFamilyCircus This is us on
5

Shout out to Mike! Wow. He was super helpful and knowledgeable. And patient
Reviewed by Jeffery Turner on
5

Reviewed by JonesFamilyCircus This is us on
5
Shout out to Mike! Wow. He was super helpful and knowledgeable. And patient I had a million questions! Highly recommend this store.
Reviewed by J on
1
Never received my mattress. First time was told someone should have contacted me but that I could choose another mattress or come to the store and pick up the mattress since they had one on the floor- and they’d waive the shipping fee (! What a joke!) and zero apology. Tried calling corporate, left message with DM, no call back. Called corporate again a week later and was told by customer service that it was scheduled to be delivered two weeks later and they agreed to waive the shipping charge. The final straw was when the mattress was finally delivered and it was THE WRONG MATTRESS- in fact, a mattress brand I couldn’t even locate online! Corporate is closed on weekends so I waited for the Cary NC office to open and spoke to someone who told me that it was on back order and so they gave me something similar (?!!!) and when I asked why I wasn’t told beforehand, he said that someone was supposed to call me to let me know. This must be their “go to” line there when they screw customers over. He said they have that mattress in the store and that there is a local company they sometimes use to deliver but there would be a charge. So he gave me two choices- to wait for the mattress I ordered to come back in stock (except he couldn’t tell me when that would be) or stop by the store and choose another, similar mattress and they’d order and ship it to me. I planned on going to the store to do that, but I just want the mattress I selected almost two months ago, paid for, and should be sleeping on by now. I am extremely frustrated and even more disappointed that a company of this size just can’t seem to get it right - simple order. I plan to contact corporate one last time to see if there’s any chance I can get the mattress I ordered perhaps shipped from another location. If not I will demand a refund and begin the whole process again somewhere else.
Reviewed by Leila Saleheen on
5
The salesperson was low key, very helpful, and patient while I tested almost every mattress in the showroom. Love my Serta hybrid, and I really appreciated Jim’s low key approach!
Reviewed by Stix10 on
5
I went in to purchase the cheapest mattress they had for sale & I did.. but when I was informed that the mattress was on back order, I had to come in & sort things out. Jason was very helpful & knowledgeable about their products. He worked with me to get a comfortable mattress that didn’t break the bank so to speak. He was intent with his effort to keep me updated during the entire process. He treats everyone with the same care & im glad that I purchased a mattress from here.
Reviewed by null on
5

My daughter loves her bed!

My daughter loves her bed!