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Mattress Warehouse of Rockville - Metro Pike

Approximately 20.1 Miles from your location
11520 Rockville Pike
Rockville, MD 20852
(301) 770-0080

Opens next at 11:00 am on Tuesday

4.69

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Store Hours

OpenClosed
Sunday11:00 am6:00 pm
Monday11:00 am8:00 pm
Tuesday11:00 am8:00 pm
Wednesday11:00 am8:00 pm
Thursday11:00 am8:00 pm
Friday11:00 am8:00 pm
Saturday10:00 am8:00 pm

Location Description

At Mattress Warehouse, it’s our task to provide you with a relaxed buying experience and a better night’s sleep. Our Rockville, Maryland – Metro Pike staff is knowledgeable about all our mattresses and sleep products, to help ensure you make the best decision to advance your sleeping experience.

Mattress Warehouse of Rockville, Maryland – Metro Pike offers a large selection of quality name brand mattresses and sleep products. Try bedMATCH® today to help you find the perfect bed for you. We are conveniently located on 11520 Rockville Pike within Mill End Shops near Dunkin’ Donuts.

Nearby Stores and Restaurants:

Mirage Nails & Waxing, The Jewelry Design, Lan Foot Spa, Stella Bakery, Pizza Boli’s, McDonald’s

Nearby Neighborhoods:

Wickford

Brands sold at Mattress Warehouse of Rockville, Maryland – Metro Pike:

AireloomBedgearCheswick ManorComfort EssentialsKingsdownMattress 2.0NectarRoyalSealySertaSomosbedsStearns & FosterTempur-Pedic

Warranty & Return Policy

All warranties on bedding sold by Mattress Warehouse are through the individual manufacturers.

Delivery Information

All items sold by Mattress Warehouse are available for shipping or in-store pickup.


Frequently Asked Questions

Does Mattress Warehouse offer delivery?

Yes, Mattress Warehouse offers White Glove Delivery for qualifying purchases. We can also ship items for you to pick up at any store, or directly to your house. Delivery fees may apply.

Can Mattress Warehouse take away my old mattress and box springs?

Yes, Mattress Warehouse can take away your old mattress and box springs. There is a $14.99 removal fee per item removed.

What mattresses are on sale at Mattress Warehouse?

Mattress Warehouse has different sales going on throughout the year. To see what’s available as part of the current sale, visit https://sleephappens.com/collections/specials-and-sales.

What is bedMATCH® and how does it work at Mattress Warehouse?

bedMATCH® is Mattress Warehouse’s patented diagnostic sleep system that does what its competition cannot — it makes scientific recommendations on the best mattress specifically for you. Through advanced technology, the bedMATCH® system uses 18 statistical measurements and thousands of scientific calculations to determine the best mattress for not only your body type but for your sleep preferences and needs.

What if I don’t like my new mattress? What is Mattress Warehouse’s cancellation and return policy?

If you are not satisfied with your original mattress after 30 days of use, contact Mattress Warehouse to begin the process for your one-time comfort You can test out your mattress for up to one year before deciding whether you want to keep your original selection or utilize the comfort exchange program. If you use the Comfort Guarantee program, you will receive a 100 percent credit of the original purchase price to be applied toward the current ticketed price of the replacement mattress. You will be responsible for any difference above and beyond the amount of your credit once you make your mattress exchange. Certain fees apply.

If you need to cancel your order for any reason, you may do so within 24 hours with no penalty. If, after 24 hours from the time of your order, products have been shipped, but not yet arrived at your home, Mattress Warehouse reserves the right to assess both a 20 percent restocking fee and any freight charges that were incurred in shipping your order.

Mattress Sale

Visit our Mattress Warehouse of Rockville - Metro Pike store to shop all ongoing mattress sales! Our mattress sales ensure all customers receive their perfect mattress at the right price.

Not ready to visit us in-store? Shop all of our current mattress sales online today!

Customer Service

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Reviewed by Lauryn Woodruff on
5
Very good experience. 10/10 would recommend and would come back if I need other mattress needs.
Reviewed by Ana Benotti on
5
Jeff was great. He helped us find our mattress and have a better night of sleep.
Reviewed by Ben Pery on
5
We’ve been talking about getting a mattress for years now! Finally did it - was easy, safe! Fun!! Shop is so nice and clean, Kris is amazing! So helpful. Price was excellent! I strongly recommend. Don’t wait years like we did...
Reviewed by C Kish on
5
Chris was very helpful and friendly. Got us to the right mattress without wasting time! Can’t wait to have new bed!
Reviewed by John Kish on
5
Reviewed by Cameron Brown on
5
The store was clean and had a good selection. Sean was a great help, very knowledgeable, and personable. Thanks Sean!
Reviewed by Amelia Pranata on
1
My experience with this particular Mattress Warehouse is appalling. I went to the store yesterday after shopping around for mattresses. I was in need of 5 mattress sets. I had a great offer from another establishment but I decided to stop by this store since it is conveniently located less than 1 mile from my residence before i finalize the other. The salesperson was pleasant and very helpful, Ahmed. I ordered all the 5 mattresses to be delivered today with 2 different delivery addresses under one order. I had 2 twin sets and 2 queen sets to be delivered to my sister in Germantown and a king set with the frame to be delivered to mine.This morning, preparing for my delivery, I woke up early, steam cleaned my carpet, removed my old set of queen mattress. My room is ready for the new king set. At about 11:42 AM Ahmed called me to let me know he received an email that the king set I had originally ordered was back ordered and was not available. He offered me another set they have in their inventory without the pillow top. I told him I want the pillow top per my original order as I relayed to him my concern; if they fail to deliver today, I will have to sleep with my co-sleeping 1 year old toddler on the floor. He said he will reach out to his district manager and get back to me. At 2 PM, I called the store back, another sales person picked up the phone. I had to explain the whole situation. He told me he will try to reach out to his district manager and promised to reach back to me by 5 PM. I relayed to him my concern how it is getting too late and I'm afraid I will not get my mattress on time. I asked if I can try to reach out to his district manager. He gave me the customer service number. After our conversation, I immediately reached out to the customer service and requested to be connected to the district manager. They transferred me to the district manager voice mail, so I left a message. I called the store back at 5 PM and spoke to the same sales person, he told me he was with a customer and he will call me when he's done. At 5:53 PM I tried to reach out to the customer service, but by then they are already done for the day. I had to call the store again and ended up coming to the store in person. The sales person was the only one there. I was extremely upset by then. He told me he has been trying to reach his district manager and he has not gotten back to him. I asked him to try to reach out to him again. When he did, the district manager picked up his phone. Non-chalantly, the district manager asked the sales person to give me the option to "upgrade" my order to the pillow top king set they have in inventory which happen to be less expensive and lower quality than what my original choice. His response just made me even angrier. I asked for his number and called the district manager with my own private number. I tried to reason with him. I was hoping since he is the "district manager" he will have a better customer service approach than a mere sales person. To my shock, he was worse. He told me he was on his day off, I was disrupting his day off. I shouldn't bother him, I should be happy he even picked up my call. I asked for another person to talk to since I am bothering him on his day off, he said to call John, his supervisor at the Customer Service. At the time, the customer service department has already closed. My interaction with him was very unpleasant with no resolution. If anything, he had made me even more unhappy. One of his witty remarks was "Even the owner of the company can't deliver you the mattress today". Good to know. His resolution was to either take the "upgrade" option by tomorrow or have my order refunded, though they refused to refund the whole order, only for my king set.As I am writing this review staring at my son sleeping at the floor covered in our comforter, here are my advice for future customers:Don't waste your time, energy and money on Mattress Warehouse. Nowadays, you can get mattresses from many other reputable sources. Walk away from them, heck, run.
Reviewed by marcinho mar on
5
I was driving by White Flint Mall and as I passed Nicholson Lane I saw a Mattress Warehouse sign in Metro Pike Shopping Center.I was greeted by a very friendly Kris. She took me to a Bedmatch machine, as she explained to me that it would recommend the mattresses with the proper support for ME!I fell in love with the third mattress she showed me, and she discussed how important a complete sleep system is.Her co-worker Mitch then explained some key benefits of the mattress that I chose, which made my decision easier.The whole process took less than 30 minutes and with the help of Kris and Mitch, I am totally excited about my decision.I highly recommend visiting Kris and Mitch at the Metro Pike Center store.P.S. I celebrated by walking over to Sweet Frog and treated myself.Thanks Guys for the whole Mattress shopping experience. I would highly recommend this store to my friends and family.
Reviewed by Nadir Ali on
5
Kris was a gem! Took time to understand what was needed and explained in detail the specs! She is a breath of fresh air, and a wonderful rep to have by your side when you are having trouble making a decision!
Reviewed by Livia Ehardt on
5
Kris was extremely helpful and patient. Their COVID precautionary measures were also great. I recommend using this location when searching for your new mattress.
Reviewed by Nick W. on
5
Chris was excellent. She knows the product base and helped me select the best mattress for me without selling-up. She helped me get the best deal and made me feel valued, even while working with other clients.
Reviewed by L L on
5
Chris and I came in yesterday to purchase a new mattress. Kris was very attentive, greeting us and asking the type of mattress we were looking for, paying close attention to my prior memory foam Tulo experience. We went through various mattresses, testing their firmness using covered pillows Kris provided us. We ended up choosing a mattress, and the in-store process was very efficient from start to finish. Thanks Kris!
Reviewed by Nora, B on
5
We were in and out in less than 20 minutes. Our service was great and they were super friendly!
Reviewed by HONEY ROSE on
5
I visited the store twice in 2 days I got outstanding customer service from JOE he's the best he's very friendly & very patient!! SHOP WITH JOE!!
Reviewed by Josef d. on
5
My experience at this location was beyond my expectations! Kris helped me decide on a mattress for my apartment, and displayed outstanding customer service throughout the entire time at this location!
Reviewed by Elissa Borzilleri on
5
Seamless purchase. Kris showed us three options within our price range. The bed was just delivered, right on schedule. Whole process took 24 hours! I will buy from Kris again when I need another mattress!
Reviewed by Evangeline M. on
5
Excellent customer service and sales staff along with fast and courteous delivery. Recommended Mattress Warehouse to my family and friends. The prices are very reasonable. Also, appreciate the patience and the time taken to help with the purchase and delivery.
Reviewed by Joe Coleman on
5
The salesman was very attentive and extremely knowledgeable about the product. He found the perfect bed for our needs. Then, we were introduced to the manager and she gave us a great deal. Just a great overall experience!
Reviewed by Deon A on
5
Had a great mattress shopping experience with Joe B at the Rockville, MD store. He took a great deal of time showing my fiancée and I the mattresses that fit to us, and wasn’t just trying to sell us the top of the price bracket. No pressure and very informative buying experience!
Reviewed by Stacey Freeman on
5
We received exceptional customer service from Joe B today. He provided us with a thorough explanation on the different types of mattresses. Definitely recommend visiting this location if you’re looking for a quality mattress and great service.
Reviewed by 山本Jessica on
5
We shopped around for mattresses but ended up at the Mattress Warehouse of Rockville because we were so impressed with their honest, no pressure customer service. The staff at this location (Ahmed, I believe) helped us determine a bed that fit our physical and financial needs in a way that was pleasant and enjoyable. We will definitely come back again in the future when the need for another mattress arises.
Reviewed by 山本Jessica on
5
We shopped around for mattresses but ended up at the Mattress Warehouse of Rockville because we were so impressed with their honest, no pressure customer service. The staff at this location (Ahmed, I believe) helped us determine a bed that fit our physical and financial needs in a way that was pleasant and enjoyable. We will definitely come back again in the future when the need for another mattress arises.
Reviewed by Joey Thukral on
5
Excellent customer service took her time to find me the only futon mattress available. I will always come here for any mattress!!!
Reviewed by Paula Evans on
5
We went there on President’s Day. Kris was very friendly and very helpful in making sure we bought the right mattress. The delivery went very smoothly. Appreciated receiving a call the phone call the night before and the 2 calls the day of delivery. Would definitely recommend Mattress Warehouse.
Reviewed by Misho, S. on
5
Joey was the absolute best in that he was genuine, very knowledgeable about all the mattresses, and was respectful. He takes the time to make sure the best fit is made, and shows mattresses of all costs. I love the mattress I chose. It’s so comfy!! Cris was also helpful in answering any questions I had. I’m very satisfied with the quality of the service-and my cozy mattress!
Reviewed by Misho, S. on
5
Joey was the absolute best in that he was genuine, very knowledgeable about all the mattresses, and was respectful. He takes the time to make sure the best fit is made, and shows mattresses of all costs. I love the mattress I chose. It’s so comfy!! Cris was also helpful in answering any questions I had. I’m very satisfied with the quality of the service-and my cozy mattress!
Reviewed by Mashal Sultani on
5
Joey is the best! He was genuine, very informative, and patient with helping me choose the best mattress for me. Cris was also helpful in answering any questions I had. And I LOVE my mattress!
Reviewed by Debra Berkowitz on
5
Wonderful service no pressure salesperson I loved the experience
Reviewed by Shawn Johnson on
5
The sale person work with me and explained every type of mattress and their performance. He (FR04) really helped me out as well as the store manager. I would recommend this location all the time!!
Reviewed by Minghan Hu on
5
There are good enough amount of options to chose, the staff is nice, friendly and patient! recommend!
Reviewed by Aixa Burgos on
5
Tavia was extremely helpful. Mattress shopping was much easier with her knowledge.
Reviewed by Yousef Haddad on
5
Cris and Joey helped me find the perfect mattress and went over all of the benefits of the mattress catering to my health and sleep. They also had me do the Bed Match Which really helped narrow down the type of mattress I need and was looking for. Thank you 5 stars!
Reviewed by Tamara Smith on
5
Kris is amazing. she even helped me with my Google account. She is so efficient, I love her.
Reviewed by darwin esteban on
5
Best customer service from Faiz. Go and see him. You won’t make a mistake.
Reviewed by Jone Clark on
5
Faiz helped me - above and beyond! It was good thing we come into this store. Because we have been to several stores looking for our primary mattress and we are getting exhausted. Faiz was very helpful and knowledgeable and wasn’t pushy like other salesperson. He listened to us and was able to find exactly what we needed. We ended up buying the mattress. We are so happy to find everything that we needed in one place and stay in our budget. Definitely recommend! Go in look for Faiz for great customer service.
Reviewed by Maxim Stanchenko Станченко on
5
Joey, the sales person was very helpful and knowlegeable. Thank you.
Reviewed by Maxim Stanchenko Станченко on
5
Joey, the sales person was very helpful and knowlegeable. Thank you.
Reviewed by Honey Brown on
5
Zachary is great and sold me a great set!
Reviewed by Felix Garcia Medina on
4
I needed a full size bed frame, I went to a couple of "furniture and mattress stores" with no luck. I stopped by this store, asked if the frame was available, Zachary said he didn't have it so he call a the other stores and he was able to find it for me. Great service....
Reviewed by Daniel Ferede on
5
Use parking space at the back of the building, love the Bed MATCH technology
Reviewed by Christian Wade on
1
Salesman was a liar and deceiver. Priced way too high, you would be stupid to pay the large mark up he wanted. On to mattress firm.
Reviewed by Arash Mansourabadi on
5
Ahmed was extremely helpful, he knows the stuff and does a good job explaining it. Never knew buying mattress could be so hard, he made it easy and saved us $.
Reviewed by Daryl Colbert on
4
Very helpful
Reviewed by sibtey hasan on
5
Amazing customer Service provided by Manager Ahmad on October 29, 2017 at Rockville MD Mattress warehouse. outstanding, friendly and professional service and product was delivered on other day. We highly recommend this MATTRESS WAREHOUSE store...
Reviewed by nemozzzz1 on
5
Very helpfull and honest they know their product and thier prices so fair
Reviewed by DEXTER GUY on
5
This was our 2nd purchase from The Mattress warehouse and another great purchase. You can't beat the wide range of selections or the price ( we know because we shopped around). Ahmad was very knowledgeable, friendly, and very helpful. Overall a very pleasant shopping experience.
Reviewed by Michael Brockman on
5
We got my daughter a mattress from here. Ahmed was extremely helpful and knowledgeable. He gave us a very good price and the service was great. We made a mistake in choosing the box spring and Ahmed when above and beyond to help us exchange it with the right one. We had talked to other mattress stores and this one was the best. We are glad we chose this store to buy our mattress.
Reviewed by Melissa Pierre on
4
Very excellent customer service all the way around. Minor problems to include delivery for queen 1 piece box spring that couldn't clear my stairwell. Had to return and immediately rescheduled for split queen box spring the very next day. AWESOME!! Mattress was delivered on exact date and placed on bed frame. I wasn't present at time of delivery. Once I got home noticed some very unordinary lumps and bumps at head of mattress for entire width of mattress. Call Rockville store the next day spoke with 2 individuals (Chris the manager and I think Andrew, not sure of name) but both took care of everything. Encouraged me to take pictures and send in. Within a matter of days was rescheduled for new mattress exchange. Again AWESOME!!! Extremely HAPPY with entire process. Mattress comfortable and feels exactly as showroom model.
Reviewed by Linda Tolliver on
5
After shopping at several locations over the course of the week (in our quest to find the perfect mattress) we stumbling upon The Mattress Warehouse. They by far had the best customer service experience. Kris was a doll and chatted with us on multiple visits. We laughed at her suggestion about cutting two beds in half to satisfy my husband and I's needs. It wasn't only the bed options, but the warm customer service that will keep me coming back.
Reviewed by Dmitri Gagarin on
1
Bought quite expensive mattress in December. In July it became so soft and flimsy that i was simply sinking in it. Contacted the store about their 10 year warranty and was told that it does not cover that! Mattress is pretty much useless right now. DON'T BUY THERE.
Reviewed by Laura Meghan Lyons on
5
Chris and I came in yesterday to purchase a new mattress. Kris was very attentive, greeting us and asking the type of mattress we were looking for, paying close attention to my prior memory foam Tulo experience. We went through various mattresses, testing their firmness using covered pillows Kris provided us. We ended up choosing a mattress, and the in-store process was very efficient from start to finish. Thanks Kris!
Reviewed by Sheryl Morgan on
5
Just delivered last week. The mattress is great and the delivery company was efficient and friendly.
Reviewed by Wendy Blue on
5
My husband and I had a truly wonderful experience working with Kris at Mattress Warehouse to buy our new king size bed for our first home. Kris is incredibly knowledgeable and super helpful. She made the entire experience fun and enjoyable! She saved us a lot of time and energy and steered us in the right direction. Thank you, Kris!
Reviewed by Daisy Daniels on
5
I had a great experience buying a mattress at this Mattress Warehouse. Kris was extremely pleasant and made our experience enjoyable! She helped us find a mattress in our price range and did not make us feel rushed. She was also very responsive and accommodating when we had to get our boxspring replaced because it was squeaking. I would recommend this store and working with Kris!
Reviewed by Brad Mamalis on
5
Best mattress buying experience ever! David and Kris were both extremely helpful finding me the right bed. I bought a floor model and Kris took the time to explain the mattress covers and everything so I wouldn't damage it during transport. She even put the cover on the gigantic king mattress by herself so it was waiting when she opened early on a Saturday morning just for me to pick it up in my trailer! That bed must weigh double what she weighs!I was about to buy online. Glad I decided to go in there instead!Go see them. You simply can't go wrong! Thanks guys!
Reviewed by Francis Rose III on
5
Kris and Mitch were very helpful picking a mattress, and gave me a great deal on my new queen. Whole process took about 10 minutes and the service was fantastic. Great experience.
Reviewed by Kendra Garrett on
5
Mattress Warehouse of Metro Pike (Rockville) was awesome! Mitch was amazing with helping me find the perfect mattress, he ensured it was comfortable while also ensuring we did not exceed my price limit. I can honestly say even when i showed skepticism he was still on my side, trying to find ways to make me happy (and i am a difficult customer to make happy) especially when money is involved. OVERALL GREAT EXPERIENCE PLEASE STOP BY YOU WILL NOT BE DISAPPOINTED.
Reviewed by Samuel Stark on
5
Mitch and Kris were both working this afternoon, when I came into Mattress Warehouse of Rockville Pike Metro. I know very little about mattresses. Mitch asked me to lay down on the Bed Match Machine and I received a printout that recommended mattresses for me. I worked with Mitch and he was able to explain the different mattresses to me and we found one that was perfect for me, and the price was fantastic.
Reviewed by Mounia Benharoun on
5
Kris and Mitch helped us purchase two mattress sets and pillows. They were very patient with us, helped us find the right mattress for us with running the bed match test. Gave us a great discount and free delivery. It was a great experience!
Reviewed by Cristiane Martins on
5
I was in the store with my family and we were attended by Mitch, excellent service, guided us as the most appropriate and always very considerate choice regarding our doubts. Congratulations. I recommend everyone.
Reviewed by N Ulvi on
5
Mitch and Kris at Mattress Warehouse of Rockville Metro 11520A rockville pike were perfect!
Reviewed by Ngozi Burrell on
5
Much thanks to Mitch and Kris for accommodating my needs and helping me find a mattress at an amazing price! I am very excited to sleep on my first bed for my first apartment, they made the process easy for me and helped me load my car. Thanks so much!
Reviewed by Trang Murphy on
5
Mitch of Metro Pike Center in Rockville was very professional when he sold me my mattress. He answered all of my questions and concerns and was very knowledgeable. I would recommend anyone who is looking to purchase a new mattress to see Mitch. He will give you a great price.
Reviewed by David Wadsworth on
1
Salesmen or women will tell you about financing, but it's not actually a normal installment account. They will sign you up without your knowledge with a synchrony credit card. Shady salesmen practices all around. Par for the course, these people don't disappoint with their tactics.
Reviewed by Pamela Abramson on
5
Mitch (at the Nicholson Ln location, N Bethesda) was very helpful. He was knowledgeable and professional about the all of mattress lines they had. I used the bed match (what a relief to not have to worry I was picking the wrong mattress) and found the perfect mattress for my aching back. I chose not to finance the mattress and Mitch gave me a fantastic price that helped me stay in my budget as well as letting me know about the delivery process and when that would take place. I would highly recommend him to anyone interested in buying a mattress!
Reviewed by Steve Coyne on
5
Mitch and Kris of Mattress Warehouse in North Bethesda in the Metro Pike Center gave me an outstanding deal on a fantastic Serta King Bed. I enthusiastically give them my highest recommendation!
Reviewed by Linda on
5
Mitch of North Bethesda Metro Pike Center went above and beyond helping me with my mattress purchase. I would recommend anyone who needs a mattress to come and see Mitch at the North Bethesda Metro Pike Center Store. I will be coming back to buy more mattresses in the future.Many thanks!
Reviewed by Emily Anozie on
5
I had the best shopping experience ever with no stress or hassle. Kris was very professional and listened to what I was looking for and showed me the best options for a new bed that was affordable. She was also very patient and I never felt rushed. Mitch was also very helpful and funny and they both gave me the best offer and worked around the clock to ensure my bed was delivered in 24 hours. The delivery team called before they came and everyone was so pleasant and professional. I really appreciate the quality service and I absolutely love my bed! All promises were kept and I saved hundreds of dollars. Thanks so much Kris and Mitch, and the delivery team!
Reviewed by Lorena Escobar on
5
Mitch was FANTASTIC! I had a lot of questions and he was patient and knowledgeable! He took me through many different beds to show me the differences. I ended up buying 2 beds! Thank you, Mitch! I will be sending anyone who needs a bed...to you!!!
Reviewed by Yemane Tsehay on
5
Walked into N Bethesda Mattress Warehouse and was greeted by Mitch who was very friendly, kind and extremely knowledgeable. I wanted a certain kind of mattress and he showed me 3 beds and the third was a charm and was perfect for us. We are very happy with our purchase and we got a excellent price and great customer service all the way around. We would recommend if you need a mattress go see Mitch because he goes above and beyond for his customers. We will be coming back soon to get more beds for the family and we will tell all our friends and family about Mitch. Thank you Yemane and Ferwoyne
Reviewed by Michael Amin on
5
Kris was extremely knowledgeable, helpful and very friendly. A very good experience.
Reviewed by Francisco J. Urbina on
5
I had a very positive experience here. Yousef helped me a lot in finding the right set of mattresses that I needed, and sorting out for me some pressing practicalities. It helps so much to find someone that knows what he is talking about and that is so capable of finding the right solution for the customer. In the end that was one of the main reason why I decided to purchase here rather than in the other places I had seen: Yousef found the exact group of mattresses that tailors the needs of my family and managed to sort out all obstacles. Really outstanding service.
Reviewed by Mike Golf on
5
Our salesperson Tavia was amazing. Answered all our question and yet gave us the time to make a informed decision, never felt rushed or pressured. We got the exact mattress that we need for our needs all in all a great buying experience.
Reviewed by Amelia Ruth Pranata on
1

My experience with this particular Mattress Warehouse is appalling. I went to the store yesterday after shopping around for mattresses. I was in need of 5 mattress sets. I had a great offer from another establishment but I decided to stop by this store since it is conveniently located less than 1 mile from my residence before i finalize the other. The salesperson was pleasant and very helpful, Ahmed. I ordered all the 5 mattresses to be delivered today with 2 different delivery addresses under one order. I had 2 twin sets and 2 queen sets to be delivered to my sister in Germantown and a king set with the frame to be delivered to mine. This morning, preparing for my delivery, I woke up early, steam cleaned my carpet, removed my old set of queen mattress. My room is ready for the new king set. At about 11:42 AM Ahmed called me to let me know he received an email that the king set I had originally ordered was back ordered and was not available. He offered me another set they have in their inventory without the pillow top. I told him I want the pillow top per my original order as I relayed to him my concern; if they fail to deliver today, I will have to sleep with my co-sleeping 1 year old toddler on the floor. He said he will reach out to his district manager and get back to me. At 2 PM, I called the store back, another sales person picked up the phone. I had to explain the whole situation. He told me he will try to reach out to his district manager and promised to reach back to me by 5 PM. I relayed to him my concern how it is getting too late and I'm afraid I will not get my mattress on time. I asked if I can try to reach out to his district manager. He gave me the customer service number. After our conversation, I immediately reached out to the customer service and requested to be connected to the district manager. They transferred me to the district manager voice mail, so I left a message. I called the store back at 5 PM and spoke to the same sales person, he told me he was with a customer and he will call me when he's done. At 5:53 PM I tried to reach out to the customer service, but by then they are already done for the day. I had to call the store again and ended up coming to the store in person. The sales person was the only one there. I was extremely upset by then. He told me he has been trying to reach his district manager and he has not gotten back to him. I asked him to try to reach out to him again. When he did, the district manager picked up his phone. Non-chalantly, the district manager asked the sales person to give me the option to "upgrade" my order to the pillow top king set they have in inventory which happen to be less expensive and lower quality than what my original choice. His response just made me even angrier. I asked for his number and called the district manager with my own private number. I tried to reason with him. I was hoping since he is the "district manager" he will have a better customer service approach than a mere sales person. To my shock, he was worse. He told me he was on his day off, I was disrupting his day off. I shouldn't bother him, I should be happy he even picked up my call. I asked for another person to talk to since I am bothering him on his day off, he said to call John, his supervisor at the Customer Service. At the time, the customer service department has already closed. My interaction with him was very unpleasant with no resolution. If anything, he had made me even more unhappy. One of his witty remarks was "Even the owner of the company can't deliver you the mattress today". Good to know. His resolution was to either take the "upgrade" option by tomorrow or have my order refunded, though they refused to refund the whole order, only for my king set. As I am writing this review staring at my son sleeping at the floor covered in our comforter, here are my advice for future customers:Don't waste your time, energy and money on Mattress Warehouse. Nowadays, you can get mattresses from many other reputable sources. Walk away from them, heck, run.
Reviewed by Jessica L on
5

We shopped around for mattresses but ended up at the Mattress Warehouse of Rockville because we were so impressed with their honest, no pressure customer service. The staff at this location (Ahmed, I believe) helped us determine a bed that fit our physical and financial needs in a way that was pleasant and enjoyable. We will definitely come back again in the future when the need for another mattress arises.
Reviewed by Danielle Yasmann on
5

Reviewed by David Tolliver on
5

Reviewed by Randall Brusher on
5

Reviewed by Dave Krug on
5

Reviewed by Byron Loubert on
5
We had a positive buying experience with Joey and Chris at the Rockville Metro location. They treated us with great respect and didn’t push us into any upsale. Delivery was on time with several calls and texts.
Reviewed by Zenaida Pabon on
5
So I don’t really leave reviews on anything but. I have to let others know about my experience at Mattress warehouse. It was my first time going to mattress warehouse, and I had a great experience. I believe his name was Carlos. He was the one who helped us. He gave us great recommendations.He gave us a great discount on the mattress and the shipping. I would 100% recommended coming to Mattress warehouse.
Reviewed by Sammi Burke on
2
If I was rating the sales team this would be a 5, and the mattress was delivered on time, but during delivery the guys moving it scratched out entire walkway and driveway because they didn’t actually pick up the frame. It’s a very obvious scratch and should have been entirely avoidable. We’re just hoping it wears down with use of the walkway - highly disappointed though that there was no acknowledgment or apology for it.
Reviewed by Steve and Annie Rose on
5
Both Faiz and Shakaib were great! They understood immediately what we were looking for and helped us navigate all the different types of mattresses until we found the perfect one for us! And they tried very hard to get us the best deal they could. My husband and I had a great experience at MW of Rockville, we would definitely recommend this store to family and friends!