Store Locator
Delivery Tracker

Mattress Warehouse of Columbia Crossing

Approximately 36.9 Miles from your location
6110 Dobbin Rd
Columbia, MD 21045
(410) 964-0749

Open today from 10:00 am to 9:00 pm

4.93


Store Hours

OpenClosed
Mon10:00 am9:00 pm
Tue10:00 am9:00 pm
Wed10:00 am9:00 pm
Thurs10:00 am9:00 pm
Fri10:00 am9:00 pm
Sat10:00 am8:00 pm
Sun11:00 am6:00 pm

Location Description

Mattress Warehouse’s goal is to offer every customer with the ultimate buying experience and a better night’s sleep. Our Columbia, Maryland – Columbia Crossing staff is knowledgeable about all our mattresses and sleep products, to help ensure you make the best decision to improve your sleeping experience.

Mattress Warehouse of Columbia, Maryland – Columbia Crossing offers a large selection of quality name brand mattresses and sleep products. Try bedMATCH™ today to help you find the perfect bed for you. We are conveniently located on 6110 Dobbin Road within Columbia Crossing II Shopping Center near REI and Eyefit Vision Center.

Nearby Stores and Restaurants:

Red Robin Gourmet Burgers, LongHorn Steakhouse, Chipotle, Mission BBQ, Old Navy, The Vitamin Shoppe

Nearby Neighborhoods:

Kendall Ridge, Long Reach

Brands sold at Mattress Warehouse of Columbia, Maryland – Columbia Crossing:

Aireloom, Cheswick Manor, Comfort Essentials, Kingsdown, Nectar, Royal, Sealy, Serta, Stearns & Foster, Tempur-Pedic

Warranty & Return Policy

All warranties on bedding sold by Mattress Warehouse are through the individual manufacturers.

Delivery Information

All items sold by Mattress Warehouse are available for shipping or in-store pickup.


Contact Us

*
*



Reviewed by Mellisa Moss on
5
Reviewed by Kim Lacey on
5
Reviewed by Balu Wagle on
5
Reviewed by Erica Rios on
5
Reviewed by Morgan Miller on
5
Reviewed by Jasmyne Jackson on
5
Reviewed by Albie Walls on
5
Reviewed by GiGi Arnone on
5
Reviewed by Nabeen Hussain on
5
Reviewed by Chris Schaefer on
5
Wonderful purchase, very knowledgeable staff - no rush or pressure!
Reviewed by David Daniels on
5
Well....Well.... Well.... I dealt with Barb and Kevin. I first came by on 4/5 with my family looking for a King sized mattress. I recently purchased a new bedroom set and needed a new mattress. However, I was not interested in purchasing just any mattress. I visited Macys, Costco, Sam's Club, JCPenney, a few Mom/Pop shops, MF, Sears,etc. This is was the 11th mattress store (4th MW) I visited over the past few weeks. When I entered this location, Barb introduced herself and immediately provided my wife and daughter attention (asking my daughter about where she wanted to attend college and what types of beds interest my wife). Barb provided us pillows and allowed us to try a variety of mattresses. BTW, BARB was GREAT ! Barb was very receptive and thoughtful, she made suggestions and provided expertise regarding the mattress types in the store. I expressed to Barb that I liked the mattresses (Sealy Silver Chill, Sealy Copper II, Serta elite X7 hybrid, etc.), but I needed time to think before making such a large purchase/investment. Barb expressed that I take my time and she would work with me. Later, she introduced my family to Kevin. KEVIN WAS AWESOME ! I told Kevin and Barb that I would return after doing some research and thinking about the purchase. Well.... I returned 4/7, we did a "Sleep test" with my wife, received the results and used that as a guide for beds. Well at this point my wife and I disagreed with the type of mattress that we needed to purchase. I wanted "Firm", she wanted "Medium/Soft". Kevin mediated between us both and allowed us to make a rational long-term decision regarding a mattress. We both (the wife) had many ideas but Kevin was able to guide us into making suitable decision. Kevin provided his expertise but didn't appear pushy or nonchalant. Needless to say, Kevin saved our relationship, provided a great SERTA hybrid mattress, and made us feel relaxed about a stressful purchase. I would definitely return to MW for my future mattress and pillow needs. THIS MATTRESS WAREHOUSE IS AWESOME !
Reviewed by Charles Dyson on
5
We worked with Kevin on finding a new mattress and had an outstanding experience! He did a great job finding out what type of mattress would fit us best based on our preferred sleep positions and offered us multiple options to choose from. It was clear that his goal was to help us find the best match for our sleep and our budget.
Reviewed by Cynthia Meyler on
5
We were buying a mattress for my daughter's platform bed. Granted this wasn't rocket science, not like some mattress purchases can be. That said, this was the best mattress buying experience ever. Lauren was great. We were heading out of the store after walking the aisles, it was so overwhelming. She called us back, she was so friendly and informative, pointed out the specials and fully explained mattress care. We were in and out in no time at all. One of the impressive aspects of our experience was Lauren was working alone that evening, with 3 customers in the store needing assistance. In my experience, others would be grumpy. She sparkled. Beautiful smile and tinkling laugh. In my 62 years of purchasing I have encountered lots of grumpy people. My husband and I were just thrilled with Lauren and had to review. Will definitely go back to this store for our next purchase.
Reviewed by Paula Seabright on
5
We had a busy day and a very good idea of what we wanted. Kevin was extremely helpful and helped us stay on schedule by quickly directing us to the perfect mattress, processing the transaction and getting us on our way FAST! Kevin is very knowledgeable and personable. I highly recommend this location!
Reviewed by Debbie Goldberg on
5
We had a very good experience at Mattress Warehouse in Columbia. Kevin, the assistant manager, helped us and took a lot of time to help us select our mattress. They carry many brands and we were able to get a great deal. Highly recommend this store and location!
Reviewed by raquel amare on
5
Very pleased with Lauren??s service. She has a charming personality. Very patient and helpful.
Reviewed by Charlotte Cook on
5
very pleased with this mattress location. I bought my two grandson's mattress here in October, 2017. My granddaughter moving to a new location and needed a mattress. Of course i took my previous receipts from the grandsons with me, and of course i received an excellent price for her mattress.
Reviewed by Durv Viswanathan on
5
Very helpful and knowledgeable about mattresses. Helpful, professional, and insightful service!
Reviewed by Carldell James on
5
The sales representative was very helpful and patient. He helped me pick out a nice mattress for my futon. I was very happy with my purchase. I would definitely recommend this location to anyone looking to buy a mattress.
Reviewed by Ramon Ortiz on
5
Thanks Kevin to help us find the perfect matress and a great deal.
Reviewed by Michelle Kline on
5
Thank you to Kevin for a solid buying experience. He worked with us to find a bed that suits our backs and our budget. My husband and I can be pretty cynical when mattress shopping, so this was a pleasant surprise.
Reviewed by Rona Foster on
5
Really good experience. Store has a good selection and knowledgeable sales representatives. Kevin, assisted us with our purchase. He wasn't pushing, but really helpful and informative. We bought a matress set at the price we expected to pay.
Reviewed by browneyezny ny on
5
Prices were great!! Lauren made our experience extraordinary!! She is very knowledgeable and friendly. I would highly recommend Lauren and the store to anyone that's in the market to purchase a mattress.
Reviewed by Brookes Q on
5
Ordered a mattress from these guys and there was an issue with it being in stock when I was told it would be (which is no fault of theirs) and they helped me locate a different mattress and I was able to get it same day. Lauren was super helpful!
Reviewed by Zain Rana on
5
Our first ever mattress purchase and a confusing decision was made much simpler by Lonnie! The whole process was explained to my wife and I in a step-by-step easy to understand manner. Lonnie also gave us time and space to make our own decisions without sales pressure, and gave us a great deal to boot. Cheers mate!
Reviewed by n ahaghotu on
5
Our new mattress started to dip after 6 mths and they quickly exchanged it for a new mattress within a week without even charging us a 2nd delivery fee. Thanks so much Mattress Warehouse!
Reviewed by Crypto Terp on
5
Memorial Day sale was right in on time! And - even better - Lauren was EXCELLENT! Very attentive to our needs, very thorough in her explanation(s), and helped us find the best fit for us!! If you need a new mattress, go here and ask for Lauren!!
Reviewed by Lorna Evans on
5
Kevin, Asst Mgr, was attentive to my interests and worked patiently with me in finding the right mattress. Made my visit pleasant and not rushed!! Kudos to Kevin! Need more folks like you!!
Reviewed by Rose Jose on
5
Kevin, the assistant manager, was very informative and helpful when selecting a mattress. He gave us a great deal! We highly recommend this place.
Reviewed by janna freeman on
5
Kevin, the Assistant Manager, went out of his way to identify the perfect mattress over the phone! He researched a purchase I made 10 years ago and identified a like product in today's inventory. Like product but even better. Resourceful, creative, patient and super customer service. Thank you for helping my move across the country less stressful.
Reviewed by Bonita Harriston on
5
Lauren is AMAZING! My husband and I were in the store this afternoon and Lauren provided us exceptional service and superior product knowledge. I have to say she made the shopping experience wonderful and was so patient as we tried to find the best mattress for us. Lauren was Never pushy, and she went out of her way to get us the best price. I??ll also say, This store beat a competitor??s price by HUNDREDS of dollars. We will come back in the future for mattresses for our kids. THANK YOU LAUREN!!
Reviewed by S M on
5
Lonny & Kevin were so helpful and helped us find the perfect mattress for us. The bedmatch made a difference in discovering our best mattress and was instrumental in the proper selection for us. And we got a great deal as well. No other company can compare to them.
Reviewed by Fran Breidenstein on
5
Kevin was very knowledgeable in helping us make our selection. We were happy with our experience and our mattress.
Reviewed by Rosemary Fitzgerald on
5
Kevin was extremely helpful in helping me select a new mattress. Very professional and friendly. I would highly recommend him as a salesperson
Reviewed by Francisco Leyva on
5
Kevin was great! Excellent service!
Reviewed by Ann Jones on
5
Kevin was so patient working with me and my daughter to find just the right mattresses to meet our individual comfort needs
Reviewed by Tim Breidenstein on
5
Kevin was very helpful and knowledgeable, patient and made buying a new mattress easy. We love our new mattress.
Reviewed by Kim Leaman on
5
Kevin was very helpful and took the time to explain differences in models to me. I was able to decide quickly and am very excited and hopeful my back pain improves. Thanks Ksvin!
Reviewed by Lashelle Davis on
5
Kevin was very knowledgeable and very helpful.
Reviewed by Laurie Kight on
5
Kevin was awesome to work with! We tried many mattresses until we found the perfect one that matched our comfort and budget. Thanks Kevin!!!
Reviewed by Brett Trammell on
5
Kevin was a big help. We thought we wanted a mattress in a box but quickly realized after laying on a few of them, none were suitable for us. After explaining to Kevin what we were looking for, he pointed us in the right direction and helped us get the mattress we wanted within our budget. Thanks again Kevin!
Reviewed by Gaming Zebra on
5
Kevin the Assistant Mgr was great and very knowledgeable of the products he sold me! I was very happy with the speedy of delivery! The delivery guys came in and took away and set up in a very timely manner! Can??t wait till I buy my next bed!
Reviewed by Jackie A. on
5
Kevin the assistant manager was great. I am a return customer and always satisfied.
Reviewed by Leonard Williams on
5
Kevin provided me with the best customer experience! He is knowledgeable, professional, and patient. He takes his time to understand your needs and helps you meet them. It is rare experience to have so satisfying customer service experience.
Reviewed by john emmel on
5
Kevin (assistant manager) was very helpful. We have three kids, Kevin helped to entertain them while we shopped. Kevin also worked with us to find the best savings Also, the showroom was big with plenty of mattress selections. I recommend Mattress Warehouse in Columbia
Reviewed by Eric H on
5
Kevin here was great and let me roam free to try out many mattresses so I could find the right fit. He got me a great deal and was very respectful. Would highly recommend this place as they have good name brands here. Not sure how accurate the bed match is, I tried it twice, once at a different Mattress Warehouse, and got completely different results. Will update my review after everything is shipped and settled. Update: Turns out both pillows are too thin for proper back sleeping, and the mattress is too firm. My throat was hurting in the morning and my roommates complained of snoring. I never snored the entire last year with a bigger pillow. Basically I have no idea how to pick out the correct things, and was going on my initial feel which was not the same as long term. It costs 5 for a mattress comfort exchange, so I will most likely be switching to a softer bed. I'll update this again sometime in the future if anything changes.
Reviewed by Carol Cannon on
5
Just like buying a car, you want the salesperson to not BS you. Kevin, the assistant manager, was fantastic. I knew I was getting a Tempurpedic and had narrowed it down to one at another store. After lying down on what I thought was my choice, he didn't BS to get something more expensive. He gave me the facts on how my choice would be with my sleep habits, preference and even body weight. This store is bigger so it had a wider selection to choose from. I believe I got exactly what I wanted and they deliver the next day. Plus the buying process took less than an hour. I got stuff to do, man.
Reviewed by Melody McFadden on
5
In Columbia MD. Lauren made the whole process very easy. We always buy our bedding here.Zhe is knowledgeable and very friendly. not pushy. Definetly let us have time to try the beds and worked witgh us and management on the price. The only thing we didn't like was the delivery. No one's spoke English and they weren't careful. They didn't place boot protectors on when I asked. I have light carpet. But they got it up 16 stairs without much trouble.
Reviewed by Beatrice Zackery on
5
I truly appreciated the great customer service that I received from Lauren, she goes above and beyond to get you what you need in a timely fashion, and makes the process of choosing the right mattress easy. She was also good at assisting me with a quality mattress that fits into my price range and budget. And did not want to forget to mention her pleasant attitude and a nice smile. That goes a long way too.
Reviewed by Rose Kaub on
5
I knew what I wanted when I walked into the store and I was in/out in under 20 minutes! The bed was delivered two days later, as scheduled. Kevin, the Assistant Manager was professional and courteous and didn't try to upsell me. He offered his advise and left it at that. The team that delivered the bed showed up on time, didn't leave any trash and were also professional. We will definitely return to this store for future needs.
Reviewed by Sonya Walker on
5
I had a wonderful experience here! We worked with John, who was extremely knowledgeable and did not pressure us at all. We got the whole thing financed for two years with no interest, and delivery was FREE 3 days later. Pure awesomeness all around.
Reviewed by Carrie Loughry on
5
I had a great experience with Lauren picking out a new mattress! I had bought another mattress last year and it ended up being way too soft. She really took her time working with me to find a mattress that fit my budget and was a great match for me. She was so friendly and still professional. I really appreciated it. We'll be back when it's time to purchase other mattresses, and I've recommended this location to several friends already.
Reviewed by Tracy O'Connor on
5
I feel like buying a mattress is like buying a car...not fun! However, at this specific location it was a pleasant experience. No pressure. No gimmicks. I recommend this location and Lonny. He knew his stuff and got us matched with the right mattress. He did not try to up-sell us, but just get us what was right for us! We did have a small problem with delivery, but Lonny took care of us and made everything right! If you are ready for a new mattress....start here first and ask for Lonny!
Reviewed by Jessica Arseneault on
5
I actually purchased here a couple of months ago and I waited a bit to see if the mattress really was all that their bed matching program said it would be. I am quite pleased to say that the bed I purchased (Serta x7 King hybrid) is great. It is a huge upgrade from the mattress I had and the service I received at this location was awesome. Having been in a few mattress stores I found some salespeople to be rather pushy and insistent but at this Mattress Warehouse location they allowed me to roll around the store and check out all the potential options with little breathing down my neck. They let me mull over my choices and helped me decide on a number of options, thoroughly explaining what to do if I ended up not liking the mattress. If you??re in need of a new mattress definitely hit up this store and take their bed matching test. Their employees are awesome and patient and you won??t regret it.
Reviewed by Teresa Farrell on
5
Haven??t bought a mattress in 19yrs so there was a lot of new features and technology to learn. Completed an analysis and Kevin was patient and knowledgeable. One thing I know for sure is don??t wait to long to purchase a mattress. My new one is life changing!
Reviewed by tbezzle Trock on
5
Hey walked just looking aroung and ended up buying a bed. Thanks to Kevin he was able to help me figure out the best mattress for my body and posture and his expertise was really helpful in me picking my new bed. Thanks for the help.
Reviewed by Kendra Seto on
5
Highly recommend purchasing your next mattress from Mattress Warehouse of Columbia Crossing. Ask for Lonny who??s extremely professional, knowledgeable, patient and doesn??t hard sell. He walked me through the mattress analysis then onto 5 beds to try out, purchased tempurpedic and look so forward to the best sleep ever moving forward. Entire staff is friendly but Lonny stands out.
Reviewed by Joseph Campbell on
5
Had a great experience with Lauren at the Columbia store. She walked me through , made me lay down _?ց and I got the products I wanted for a great price.
Reviewed by Cheryl Mannon on
5
Had a great experience with Asst. Mgr. Kevin. Very nice, very helpful. Good store, we'll be back.
Reviewed by Heather-Dawn Joseph on
5
Reviewed by Dave Krug on
5
Reviewed by Robert Lewis on
5
Reviewed by Latoya Marshall on
5
Reviewed by Kate English on
5
Very nice
Reviewed by Kaitlyn Stevens on
5
Very great experience shopping here. Enjoyed the customer service provided. Yeah he price match and financing options are a god send for the products available.
Reviewed by Kelly McClure on
5
The assistant manager, Kevin, is amazing. He helped me find a mattress which is not an easy task because I'm extremely picky and have a lot of issues with pain. His communication exceeded expectations by being honest and relaying every step of the process including letting me know ahead of time that there was only 1 of my mattresses in the warehouse and to not set my hope's on the delivery date which I needed to hear because I have really bad anxiety and it did get backordered (not their fault, I picked the mattress they only had one of). Kevin really treats you like family and even put up with me stressing out and being indecisive. The bed match was really interesting too. What better way to pick a bed then science. If you are looking for a mattress, Kevin's customer service is unparalleled.
Reviewed by Ms Nika on
5
Mattress warehouse was really helpful in finding me a mattress/power base to fit my comfort needs in a mattress. They gave great costumer service , reasonable price range that I was looking for and delivery was on time.
Reviewed by Life's Good on
5
Kelvin is the kindest, most knowledgeable salesman ever. Though I was in a mattress store, Kelvin made me feel at home.
Reviewed by Gloie Wall on
5
I had a wonderful time picking out my new Temperpedic Queen size mattress with the assistant manager Kevin. I already had a 15 year old Temperpedic so I knew I wanted to replace it with a new one. Kevin was very knowledgeable and helpful. I spent quite a while trying out various mattresses. I was happy when he said it could be delivered in just a few days. The delivery men were amazing. They showed up a little before they were scheduled and set up my new mattress, put on the free mattress protector and took out my old mattress within 10 minutes. My only problem is I need to find the serial number to register online.
Reviewed by Mike Share on
5
Great selection and prices (after a little give and take of course!). John was very knowledgeable and helpful.
Reviewed by Jeremy Cook on
5
Great service from Brandon Day at Columbia Crossing location. My wife and I had been repeatedly delaying replacing our 18 yr old mattress that looked like the ocean waves! Actually the mattress shopping experience was surprisingly enjoyable. Loved the scientific approach of electronic profiling of your body to shortlist the most suitable mattresses (eliminates an incredibly expensive trial-and-error experiment that could result from lying on random mattresses for a few minutes). Brandon was very knowledgeable and taught us a lot about mattress technology. He was also great with our 8-yr old daughter who was waiting around on us. Recommend.
Reviewed by Veronica Lopez on
5
Great service! Very professional staff!
Reviewed by Ted Duncan on
5
Got a great deal from Kevin. He really knew his stuff.
Reviewed by Jason Berger on
5
Great experience at mattress warehouse! Kevin was extremely professional and took his time to get us the right bed. The whole environment was one of establishing relationships for repeat service.
Reviewed by Leanne Watts on
5
Great experience! Our salesman Kevin was friendly, super helpful and very knowledgeable. He showed us several options all of which would meet our needs, and was very patient as we made our decision. Highly recommend!
Reviewed by Courtney on
5
First-time mattress buyer: I had a pleasant experience. Didn't get pushed to purchase anything, but Kevin was very helpful in detailing multiple products, for my information. He also helped me find some discounts, which was a huge plus.
Reviewed by Dian Huang on
5
Excellent Service and high quantity of mattress. This is my best experience compared with Ashley and other companies. Go and try it your own, you will like their service.
Reviewed by Barry Fox on
5
Excellent service from Kevin (asst Mgr) .
Reviewed by Susan Sciannella on
5
Excellent choices, great prices, courteous, friendly and knowledgable staff. Kevin the asst. mgr. was outstanding to work with. We got a great deal on 2 mattresses.
Reviewed by Jason Bierly on
5
Customer service at Mattress Warehouse is exceptional. We purchased a memory foam mattress for my young son for use on his loft bed. Sales staff was very knowledgeable and guided us to exactly the type of mattress we would need. Unfortunately, it was out of stock at the time and due to be delivered to the store later in the week. When it was still out of stock the following week, the Mattress Warehouse customer service team proactively contacted me and offered me an upgraded mattress to be delivered straight to my house. Communication was great throughout the whole transaction and I never once had to contact them for updates as their customer service and delivery teams kept me fully informed of every step. They even set the mattress up on the loft bed for us. Great experience all around.
Reviewed by Jim Smyth on
5
A great selection and staff. Kevin was very knowledgeable and helpped us find exactly what we needed and we saved a prety penny over the other prices we found. Thank you for making a tough task enjoyable.
Reviewed by null on
5
A good all around experience. The salesperson was helpful and the delivery guys were friendly and fast.
Reviewed by Kimberly Snipes-Edwards on
5
16 Jan 2018, Lauren was fabulous! She explained how the right mattress is detrimental to proper sleep. She placed my husband and I on the bed calculator (I forgot the scientific name lol) and it determined the correct mattress, customized to us! We have had our set now for one week and we got a great deal!!! Thank you so much, my husband and the "creature" thank you!
Reviewed by wysperkid91 on
5
Amazing experience!!! Kevin helped me out purchasing my first bed!!!! Highly recommend getting a bed here!!!!
Reviewed by Steven Rosen on
5
We purchased a new King sized mattress from Barb; hands down one of the best salespeople we've ever dealt with for any purchase (not just mattresses). I am a picky consumer, and Barb was super patient, knowledgeable, not at all pushy and very helpful. A wonderful experience; I would highly recommend this store and Barb to anyone interested in a new mattress.
Reviewed by Emily Kabir on
5
We have purchased 3 mattresses from here for different rooms. Customer service has always been great!
Reviewed by Joong Kim on
5
Great products and service. Kevin was great. Was considering ordering on line for our two mattresses but so glad we went. Don't know why we even considered buying somewhere else.
Reviewed by Mako Messer on
5
Great friendly staff. Made the purchase quick & easy. Told them what we were looking for & our budget. They gave us some options, a few minutes later I was paying & setting up delivery. Delivery came in time & were quick & efficient.
Reviewed by Josh Brady on
5
My fiance and I had a great experience here working with Kevin! We were unsure of what type of bed we wanted so Kevin took his time and helped us figure out which type we preferred instead of trying to upsell (which is typically a dealbreaker for me). We ended up purchasing a king and would definitely recommend going here for great service and great prices!
Reviewed by Daniel McDonald on
5
We are a young couple who just made one of the best purchases together! We finally decided to throw out our old college mattress and box spring combo to upgrade to our new bedgear king mattress. Lonny is the man, great guy and very helpful in finding the right quality at the right price point! Highly recommended!
Reviewed by Danielle Baldwin on
5
Kevin was great he found me a great mattress at an exceptional price with free delivery and a boxspring! My first time mattress shopping and it was a superb experience !!
Reviewed by Carol Koch on
5
Thanks to Barb for a nice purchasing experience. You were informative, patient and pricing was great!
Reviewed by Caryn Gordon on
5
Great experience! I worked with Kevin who made the process of buying a mattress easy!
Reviewed by Jake Simmons on
5
Kevin is a true pro! Friendly, down-to-earth, highly experienced, articulate, patient but attentive...he made the process easy and enjoyable! Happy to be sleeping soundly on my new Nectar. Thank you again, Kevin!!
Reviewed by Adam VB on
5
Barbara (regional sales manager) is extremely knowledgeable and was able to deliver a pleasant shopping experience without ever applying pressure.
Reviewed by John Li on
5
Very positive experience with sales assistant manager Kevin, he is very patient, knowledgeable and professional. Since we walked in the door, he explained the differences of different options in detail and gave us useful suggestions considering our budget. We end up buying one king and one full size mattress, now waiting for the delivery, hope it goes smooth as well. Overall very satisfied and highly recommended.
Reviewed by Mial Muhammad on
5
Wonderful experience shopping there. The Manager Tanya was professional, courteous, knew the merchandise like the back of her hand and gave me a great deal. I would recommend this store to anyone who's looking to purchase a mattresse and bed!!!!!
Reviewed by Jasmyne Jackson on
5
Reviewed by Albie Walls on
5
Reviewed by GiGi Arnone on
5
Reviewed by Nabeen Hussain on
5
Reviewed by Robert Lewis on
5
Reviewed by Erica Rios on
5
Reviewed by Morgan Miller on
5
Reviewed by Dave Krug on
5
Reviewed by Kim Lacey on
5
Reviewed by Balu Wagle on
5
Reviewed by Heather-Dawn Joseph on
5
Reviewed by Mellisa Moss on
5
Reviewed by Latoya Marshall on
5
Reviewed by Jorge Sanchez on
4
Reviewed by Wayne Howard on
4
Reviewed by Owl Massage You on
4
Trouble was the delivery showed up at 7:15am with no prior communication. Also, we had made it clear that we were updating the size of our bed. There was no discussion on bed rails to accommodate size, so we thought the mattress would come with the rails. Unfortunately, not. So the delivery guys asked if we wanted to keep the box Springs in the plastic. The delivery seemed contracted, not connected directly to mattress warehouse. Call me old-fashioned, but service is complete with total customer satisfaction. When we spoke with the district manager about our concerns, he continually asked for our understanding as they move through the beginnings of a new system. However, why should that be our responsibility when we pay the same now as later when all is potentially 'worked out.' We love the product, and the sales people are knowledgeable, however the details listed above are why mattress warehouse did not receive a perfect rating.
Reviewed by Antonio Cevallos on
4
I like the machine and how it can match you up to a good bed. My wife and I are enjoying our bed, especially after the very bad experience with Matress Firm.
Reviewed by Jason Ryans on
4
Reviewed by OneofSuga'sHunnitBaes on
4
Great store service, Terrible Warehouse delivery service. I ordered a mattress for my mother last Saturday. She's going to have knee replacement surgery, and came to me with several complaints about her current mattress. Springs are starting to emerge from the mattress and wires from the sides. It's actually very dangerous. So I took her to the mattress warehouse that weekend. (who knows why she didn't mentions this but 2 weeks before her surgery) Saturday, we had a great experience. Our customer service person, Kevin was polite, helpful, and caring. He completely took his time, as we wallowed back and forth over mattresses as my mother could not decide. We decided on one, and got the mattress cover deal. We decided on delivery for the next Saturday (3 days before surgery) because my mother did not want to be home alone when the delivery person came. I already needed to take off a veyr busy work week on Monday, Tuesday, and Wednesday for pre-op, training, and actual operation appointments at a very far away hospital. SO we decided on Saturday. Come today, Saturday, we are told that our mattress is not in stock. I just received confirmation the night before of our delivery. We couldn't have been informed then? Did they sell our mattress (bought and paid for a week ago) to someone else?? I had missed the call, so I only got a message informing me of this. As I am re-arranging the room for my mom's surgery. Removing sheets, moving the bed, etc. Clearing our narrow stairway of trinkets lest they get damaged . I called the warehouse repeatedly and left messages to no avail. SO now I must wait until 10:00AM for a response. I may edit this review based on that response. More later---- Now 11:00 AM- I have my mom's mattress (helped Delivered by the awesome Malcolm who works at the store). I went to the store personally, the delivery fee was refunded. Kevin was there and he had the mattress in stock. He called Malcolm over. Malcolm took it to my car. Followed us to the house. Took the old mattress down the stairs. Brought the new mattress upstairs and helped me set up a railing and box spring cover on the old box spring. And then put the mattress up. It was done pretty handily thank goodness. No real complaints except for the fact that I had to go through some stress, sweat, and time. And I didn't get all the preparations done cause I was so busy being upset about the non-delivery issue. Great store service, Terrible Warehouse delivery service. They didn't even work with the store supervisor to get them to come buy and take the old mattress. (as was already scheduled in the routes of the drivers last night according to the text sent to me.) He's going to have someone who works with the store do it personally. Thanks Kevin and Malcolm.
Reviewed by Anthony Lesher on
4
4/5 would go again, but I'm not going to need to because I got a tempurpedic mattress and apparently they last for 40 years according to the staff at the store. Overall decent experience nothing amazing or above and beyond just decent.
Reviewed by Jim Elliott on
4
Kevin H., Asst Manager, was amazing. Great topic knowledge, very helpful and patient when we had trouble comparing options. Whole process was a delight!
Reviewed by Jorge Sanchez on
4
Reviewed by Wayne Howard on
4
Reviewed by Jason Ryans on
4
Reviewed by Leslie Ridley on
3
Felt pressured to buy right now!
Reviewed by moto phone on
3
Reviewed by John Fisher on
3
Good place too get a mattress.
Reviewed by Sherry Cook on
3
Just ok
Reviewed by Paul Mann on
3