Mattress Warehouse of Catonsville

The best sleep i have in years at thank you mattress warehouse any that is in need of a new mattress they need to go too mattress warehouse

Thanks Eric

Our salesperson, Errick, was knowledgeable and very helpful. He did not try to push us into the sale. This helped us to decide to make the purchase.

I watch as they let 2 women carry the mattress and box spring out of the basement of building and load it on their truck the employees never offered to help true trash lazy service

I went in needing a mattress and not really caring what type. As long as it was expensive it would be a good mattress right? WRONG! the young lady Precious that helped me was so knowledgeable of all the mattress types. She even taught me that the average person spends 227,760 hours in bed in their lifetime so the mattress I chose became a much more important decision for me. Long story short, she was amazing and now I'm sleeping better than I ever have

I came in today to get a new mattress cuz my old one was due. The manager, Erick came out himself and walked me through the options and helped me pick out the best one for me. He was extremely patient with me and answered all of my questions. I definitely recommend this store.

I was finally able to move into my brand new home as of August this year. Precious & Dawn Help me with the best quality of furniture at a reasonable price also they called to check to make sure that me and my family was satisfied with their service and the furniture that we purchased. I recommend all my family and friends.

I went to the mattress warehouse and was helped by Precious, she was super bubbly and interactive with me and my family, we ended up getting a great bed at a fair price!

Great service.. I highly recommend more people to Matters Warehouse.

Overpriced!!! Go someplace else. " Sale " does not mean a discount on price. It merely means that the item is for "Sale" meaning able to be purchased. My sales person Precious, yes her name was Precious, gave me the run around after I wanted to change my order. She stated that she nor her colleague Dawn knew how to change an order. Dawn stated that she would contact the manager. After two days, the manager Errick never called. I went back to the store to get a refund. I still do not have my refund. Shop someplace else.

Pleasantly Surprised, Go See Those Folks

Errick was very helpful and professional. He took his time to answer all of our questions. He was patient as I needed the basic. He showed me all of my options and as a result we walked out with the perfect mattress. Thanks Errick!

Good sale items with only for a box spring. Even got a discount on delivery! Go see Dawn!

Ms Dawn was friendly, knowledgeable, personable, and never made me feel pressured into a purchase. Purchasing my mattress was simple and straightforward. Mattress arrived on time, with no complications. Overall, they made buying my new mattress delightfully uneventful. Would buy from them again.

Dawn gave detailed information on products and made our choices very easy. Great experience!

Errick was great at helping pick out my new mattress

Nice and easy going, very friendly I would definitely recommend it.

We had a very pleastant time finding the mattress for us. Errick was very helpful and was quite amicable, however his name should totally be Tyrone. We would consider returning for our future mattress needs.

I was very impressed with the salesperson Errick. He was extremely professional. He was humble vety informative on the products. He never once push me towzrds a single item in the store. I will inform family and friends to meet with Errick for a one of kind experience on purchasing a bed set. .

I was blown away...customer service was absolutely incredible!! I will definitely share with friends and family. Customer Service is a lost art in retail today but I have a new perspective after my experience at Mattress Warehouse in Catonsville

Errick was really great at helping us taking the right decision and all his mature and honest advices. All 5 stars for him! Thank you, Errick!

Thanks Errick - very helpful!

I had a great experience here! Dawn helped a lot and I bought a great mattress! She showed me multiple mattresses and found the right fit for me! Thank you!

I was looking to buy a new bed and had gone to a couple of stores but none of them gave me the attention and information I needed until I walked into the mattress warehouse. Errick was the absolute best. He talked me through every single thing I needed to know to make an informed purchase. He was super patient and knowledgeable about it all. It was a great experience, especially since it was my first time buying a mattress, and I could not be more pleased with my purchase. Highly recommend this store!

Errick was awesome! He went above and beyond answering all my questions and helping me find the perfect mattress. He also helped me schedule a delivery out of state. My mattress shopping experience couldn’t have gone smoother. I’m so excited for my new mattress!

My boyfriend and I went there for mattress shopping and it was the best experience ever delivered by ERRICK.Wow what a great experience,from taking a questionnaire on the mattresses which we were looking for,to testing them,then he explained all the details,benefits,up to purchasing the mattress and they delivered it 2days later.We were very happy.Great job Mr ERRICK we will definitely come back because of your courteous service. Lorinah/Patrick Banks

I was there in search of new bedding. Errick , the sale representative was very helpful. He was very patient with me during my search. I was able to purchase a new bedding and can not wait for 'its arrival. Thank you Errick

Great service and prices!

Went into store with no expectations. Was very impressed with the professionalism with the staff. Our sales rep. Dawn, was knowledgeable and professional. I am letting all my associates know to go here for the best deal with no pressure. Ask for Dawn for a great experience.

I didn’t expect much walking in but was pleasantly surprised. I was greeted immediately upon walking in. Always a plus. Errick explained their process and was very patient even though I can be a bit much. No pressure. After discreetly price checking deals on the same brand elsewhere, I bought a nice mattress.

Outstanding service!!! Errick was very helpful and did not pressure us. He is very knowledgeable and I highly recommend his services!!! Awesome experience!!

Super nice and helpful. Highly suggest.

I bought a Purple 2 mattress from Mattress Firm and after 4 months I was not happy with it. I came to Mattress Warehouse and Dawn was lovely helping me pick out a new mattress that fit my needs. I got to use the new Bed Match test they had there and it helped me get in and out in under an hour.

Salesman was very helpful and listened to what my needs were.

This place and all the way up to the top is shady and incredibly overpriced. The service was miserable and you were completely under appreciated as a customer about to drop a huge chunk of money on a bed. No ideas on comfort level or anything else. Took my business elsewhere and got “connections” right down the road. You deserve good service. That’s not here. Consider other options to get the right price and service.

We love our new mattress. Mr Eric was very helpful in getting the right mattress for us. We are so happy with our purchase. Thank you Eric.

Wonderful experience buying a mattress. Errick Ed was a pleasure!

Eric was really helpful with us picking out the correct King Size Mattress that fits us. And it Feel Great. Thanks Eric Herman.

GREAT SERVICE!!! GREAT STAFF!!! GREAT PRICE!!! Before we went to Mattress Warehouse of Catonsville, we read the reviews on YELP and there was one review of our sale associate Dawn that almost made us turn around. Well let me tell you....I don't know WHAT that customer was smoking, but Dawn was THE CONSUMATE PROFESSIONAL!!!! Personable, knowledgeable, professional are but a few of the adjectives that come to mind when I recall our experience. She was able to provide information without hovering or making us feel like we were at a Time Share presentation....which is something her colleagues at other stores need to learn. If you need a mattress, GO TO MATTRESS WAREHOUSE OF CATONVILLE...and ask for Dawn.

Bought a mattress and box spring. Very friendly associates.

Nice people nice service they really work on getting the price that works for you n ur pockets

Wow, just when I think this situation could not possibly get any more dysfunctional.... I went back to the store to cancel my purchase... A week later and I still don't have the item I paid for in cash... Dawn, attempted to explain the error on behave of the store.. . Pointless, I simply wanted my money.... I didn' ask for an explanation...just a refund.... Needless to say Dawn rolled her eyes (twice) drop my receipt on the desk... Instead of giving it back to me....i suggested Dawn take a customer service class... It's apparent that she needs additional customer service training.... Dawn informed me it would take two to three weeks for me to get and refund...Dawn never gave me any documentation confirming my cancelation or refund.... The lady with good customer services skills...as she believes.... Delusion runs deep in her mind. Dawn also formed me I could call customer service but they weren't going to do anything... Guess this explains why two Saturday's in a row there was no one in this store... Dawn is a representative of this store... Whom needs to be fired today.... Anyone that reads this review save yourself, shop any where but here... If Dawn greats you upon your arrival run far far away... I'm grateful I have resource both financially and legally to shop other place while waiting on my refund....(just bought a sleep number bed) I will be waiting for my refund....i hope I don't have to utilize my other resources....

Ben (salesperson) was awesome during the sale of my tempurpedic (sp) mattress. The delivery was great as well. I forget their names but I appreciated the delivery as it was fast & efficient.

Salesperson (Dawn) was knowledgeable, pleasant, and not high-pressure. Delivery was on time and early in the day. The driver and assistant were very polite and professional.

The customer service was worth the experience. Kate was very knowledgeable and helpful.

Ms Dawn was very nice, knowledgeable & personable. She gave me excellent customer service!

Got a great deal here and Kate was awesome! Super helpful and not pushy at all. Great mattress buying experience! Highly recommend.

Such an amazing experience!! Kate was extremely knowledgeable, friendly, and patient. We probably changed our minds 10 times in the 1 hour plus she worked with us, and never seemed remotely bothered. She listened to our wants and needs, and guided us to the perfect mattress. I will always recommend going there, and especially seeing her. 10 Stars.

Great customer service. Definitely going back!

Affordable and available, excellent service. Mattress was delivered and set up , trash from packaging removed. All within 24 hours of purchase. West Baltimore county

Good but expensive

5 Stars for exceptional customer service from Phil (Store Manager) and with his vast knowledge of the mattress products. He listened to me and my husband's expectations for new mattresses for us and our son and based on our requirements he was able to assist us with excellent mattress selections. The delivery of the products were received in a timely manner, actually the next day and the delivery staff were professionals. Our overall experience with the management and staff was fantastic. I would strongly recommend Mattress Warehouse of Catonsville MD to my family and friends. Thank you to your staff professionals for their excellent service and we are extremely pleased with our new mattresses.

I would like to commend Mr. Mercer for making sure that my purchase of a MOTIONESSENII-F-ADBASE, MATTERESS AND EXT-SERVICE 10 YR PLAN A was an outstanding experience! I was especially pleased that Mr. Mercer came to my residence and installed 4 inch legs on the bed! I must say Mr. Mercer is quite knowledgeable, efficient, professional and polite! I highly recommend this location and Mr. Mercer for the sale of any mattress. I am confident it will be a pleasurable buying experience!! Thank You So Much!!! My mother, Lillian Ragsdale thanks you even more!

Nice person attending, but very expensive, even after he took 50% off from the original price. I like bargaining, but I shouldn't have to get it down 75% just to get what I consider a reasonable price.

Errick was really great at helping us taking the right decision and all his mature and honest advices. All 5 stars for him! Thank you, Errick!

Errick was great. He cared about my health and comfort and worked with me until I was satisfied. I can't believe I laid in bed in the store and didn't want to get up. I settled on an adjustable bed with the best possible mattress. This is my last mattress. Thank you Errick. He explained everything.

Precious was great. Very attentive, knowledgeable, and patient. Looking for a new mattress for my Mom. There was No pressure and she made sure we were happy. She answered all our questions with ease. If you need a mattress ask for Precious. Yes I would definitely recommend this place.

Errick was great! He greeted us as soon as we walked into the door and answered all the questions we had!

My experience at the Mattress Warehouse in Catonsville was excellent. I was greeted at the door by the Manager, Errick. He wanted to hear what I needed in a bed and proceeded to show me the ones that would be best for me. Errick was very patient with me and was able to answer all of my questions. I especially liked the fact that I never felt any pressure from him to purchase a bed. I was pleased that I was able to get delivery the next day. I received a call that night and the next morning telling me what time I could expect delivery. The delivery people were on time. They were courteous and friendly, and had my bed put together in a short amount of time. I would definitely recommend Mattress Warehouse to anyone looking for a quality bed, excellent salesmanship, and quick delivery.

Errick was great! He worked with my son and I to find a great deal on a mattress that worked for him and his needs.