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Mattress Warehouse of Catonsville

Approximately 2,434.3 Miles from your location
504 Winters Ln
Catonsville, MD 21228
(410) 869-4900

Opens next at 11:00 am on Sunday

4.76

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Store Hours

OpenClosed
Sunday11:00 am6:00 pm
Monday11:00 am8:00 pm
Tuesday11:00 am8:00 pm
Wednesday11:00 am8:00 pm
Thursday11:00 am8:00 pm
Friday11:00 am8:00 pm
Saturday10:00 am8:00 pm
12/31/202011:00 am7:00 pm
1/1/202111:00 am7:00 pm

Location Description

At Mattress Warehouse, our top priority is to provide you with a relaxed bed buying experience. Our Catonsville, Maryland staff is incredibly educated about all our mattresses and sleep products, to help ensure you make the best decision to improve your sleeping experience.

Mattress Warehouse of Catonsville, Maryland offers a big selection of quality name brand mattresses and sleep products. Try bedMATCH® today to help you find the perfect bed for you. We are conveniently located on 504 Winters Lane near Shell and The Vitamin Shoppe.

Nearby Stores and Restaurants:

The Home Depot, Staples, Goodyear Auto Service Center, Los Tres Hermanos Latin Food

Nearby Neighborhood:

Westview Park, Academy Heights, Adil Meadows

Brands sold at Mattress Warehouse of Catonsville, Maryland:

AireloomBedgearCheswick Manor, Comfort Essentials, KingsdownMattress 2.0Nectar, Royal, Sealy, SertaSomosbedsStearns & Foster, Tempur-Pedic

Warranty & Return Policy

All warranties on bedding sold by Mattress Warehouse are through the individual manufacturers.

Delivery Information

All items sold by Mattress Warehouse are available for shipping or in-store pickup.


Frequently Asked Questions

Does Mattress Warehouse offer delivery?

Yes, Mattress Warehouse offers White Glove Delivery for qualifying purchases. We can also ship items for you to pick up at any store, or directly to your house. Delivery fees may apply.

Can Mattress Warehouse take away my old mattress and box springs?

Yes, Mattress Warehouse can take away your old mattress and box springs. There is a $14.99 removal fee per item removed.

What mattresses are on sale at Mattress Warehouse?

Mattress Warehouse has different sales going on throughout the year. To see what’s available as part of the current sale, visit https://sleephappens.com/collections/specials-and-sales.

What is bedMATCH® and how does it work at Mattress Warehouse?

bedMATCH® is Mattress Warehouse’s patented diagnostic sleep system that does what its competition cannot — it makes scientific recommendations on the best mattress specifically for you. Through advanced technology, the bedMATCH® system uses 18 statistical measurements and thousands of scientific calculations to determine the best mattress for not only your body type but for your sleep preferences and needs.

What if I don’t like my new mattress? What is Mattress Warehouse’s cancellation and return policy?

If you are not satisfied with your original mattress after 30 days of use, contact Mattress Warehouse to begin the process for your one-time comfort You can test out your mattress for up to one year before deciding whether you want to keep your original selection or utilize the comfort exchange program. If you use the Comfort Guarantee program, you will receive a 100 percent credit of the original purchase price to be applied toward the current ticketed price of the replacement mattress. You will be responsible for any difference above and beyond the amount of your credit once you make your mattress exchange. Certain fees apply.

If you need to cancel your order for any reason, you may do so within 24 hours with no penalty. If, after 24 hours from the time of your order, products have been shipped, but not yet arrived at your home, Mattress Warehouse reserves the right to assess both a 20 percent restocking fee and any freight charges that were incurred in shipping your order.

Mattress Sale

Visit our Mattress Warehouse of Catonsville store to shop all ongoing mattress sales! Our mattress sales ensure all customers receive their perfect mattress at the right price.

Not ready to visit us in-store? Shop all of our current mattress sales online today!

Customer Service

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Reviewed by Kevin Alvarez on
5
Went to this store and met a friendly salesman josh who was super personable and friendly and informative. So happy to get my new comfy mattress from this store !! thank you josh!!!
Reviewed by Waleed Floyd on
5
Worked with Josh, who gave great service. Greeted us professionally, and attentively. Was most helpful and understanding our need and providing us with a great Nector mattress. We came in on a Wednesday evening and purchased a mattress set with a boxspring set... and it is set to be delivered in two days
Reviewed by Tiffani M on
5
From the moment I entered the store nothing but awesome customer service. Josh was our sales person, he was very knowledgeable, polite , and honest about different options for us. Although we didn’t make a purchase yet , we will definitely be back to see Josh. He answered all questions we had and even stayed a little after the store was suppose to close and told us not to rush he was on our time. when do you ever come across an excellent sales person like that. Thanks again Josh you deserve an award for your awesome customer service.
Reviewed by Brenda Coleman on
1
Very displeased. The salesperson main interest was to get a sale and as much money as he could get rather than the comfort and satisfaction of the customer.
Reviewed by Naga Teja on
5
Josh has an excellent personality and is extremely patient with his customers.He helped us to pick out the right mattress within our budget range. Would highly recommend Josh and Mattress Firm in Catonsville.
Reviewed by Francisco D on
5
Reviewed by Daniel Goodman on
5
I just made a purchase at Mattress Warehouse and what a fantastic/satisfying experience it was. Josh was a very professional salesperson. I kind of knew what I wanted, but Josh made sure I saw all the options available and didn't force me to something else. Josh interacted professionally, but we also talked about daily subjects. When it came to the sales paperwork, Josh made sure everything was explained and that I understood. I recommend Josh to anybody if you visit this store.
Reviewed by Kermita Cain on
5
Reviewed by jake selby on
5
Great service and friendly employees. Josh was very attentive and help me find the best mattress for my needs. I would highly recommend!
Reviewed by Latetia Smoot on
5
We went to several other mattress stores in our quest for a new mattress. However, Josh and his partner Eric at Mattress Warehouse in Catonsville were the absolute best!!! They were kind, friendly and extremely professional. Josh tested us immediately, directed us to the recommended mattresses and educated us on the specifics of each one. He is a walking mattress encyclopedia. We ended up buying a mattress, an adjustable base and a few pillows, and had fun doing it - at a great price. Eric performed the training on how to use the adjustable base. “Great Tag Team,” Great experience!!! We will certainly recommend anyone we know in search of a new mattress to go and see these two gentlemen.
Reviewed by Bobby Abrams on
5
Great Customer Service!!! We are satisfied with our purchase!!!
Reviewed by B Dub on
5
Errick is very helpful and informative. He took really good care of us
Reviewed by Kevin Rogers on
5
Errick was great, very knowledgeable and professional. A pleasure to work with! Shop with him
Reviewed by Dark Cloud on
5
Errick was absolutely awesome. Patient, kind, courteous, and just such a knowledgeable person with everything in the store. Please give him a raise or something for all his kindness and hard work. I will return for future purchases and refer everyone I know to him!
Reviewed by marnetta edwards on
5
By far the best customer service I’ve received ever! Josh was very knowledgeable as well. He explained every detail of my purchase and warranty. He’s earned a lifetime customer.
Reviewed by Porsche High on
5
Josh was amazing. He was extremely patient, professional, knowledgeable, and passionate about his job. He took his time with us while juggling the other customers who came in (there were quite a few). We appreciate his high level customer service and speaking well about the company he works for.
Reviewed by Frederick poppe on
5
Solid deal.Good salesperson, very open.
Reviewed by Beyonce Loviett on
5
Eric is amazing!! Was in and out under 30 minutes and was completely satisfied
Reviewed by James Green on
5
Very helpful. Fast and convenient service!!!
Reviewed by Keith F on
5
I walked into the store today and knew what I needed and Josh welcomed me with open arms and a fantastic experience. He was very energetic , very knowledgeable and assisted me in a timely matter. I was literally in and out of the store in about 20 mins. We appreciate you! And most importantly my daughter love her new mattress.
Reviewed by Ziyan Ding on
5
Errick was very attentive and super helpful. We went to two other stores after stopping here and ended up coming back the next day to purchase because it was such a pleasant experience.
Reviewed by Sarah Kahn on
5
Errick was absolutely awesome. He helped us find mattress that was affordable and worked for both me and my partner. The covid standards in the store were amazing. It was super clean and they had you use a paper sheet to try the mattresses so there was no opportunity for germ spread. Overall a great experience
Reviewed by Katie thor on
5
The store did a wonderful job of keeping things sanitary with full mattress covers and not just pillow covers. Eric was very helpful in finding the perfect mattress quickly.
Reviewed by Caitlin Stevenson on
5
I called and made an appointment before attending Mattress Warehouse on Saturday. We were greeted by Errick as we walked in. We each had a piece of fabric/mattress cover to use at each of the showroom mattresses. Errick was very attentive to our needs.Today, (Thursday) we received the new mattress. The delivery men were very efficient and wore masks.I would recommend Mattress Warehouse in Catonsville for anyone who is considering buying a new mattress.
Reviewed by Fannie Wall on
5
Reviewed by Eustace Dunn on
5

Reviewed by Steven Tullius on
5
Dawn gave detailed information on products and made our choices very easy. Great experience!
Reviewed by Brit C on
5
Errick was great at helping pick out my new mattress
Reviewed by Melad Khan on
5
Nice and easy going, very friendly I would definitely recommend it.
Reviewed by Mighty Macaw on
5
We had a very pleastant time finding the mattress for us. Errick was very helpful and was quite amicable, however his name should totally be Tyrone. We would consider returning for our future mattress needs.
Reviewed by Chloe Neff on
5
Errick was great! He greeted us as soon as we walked into the door and answered all the questions we had!
Reviewed by Bernadette Boddie on
5
I was blown away...customer service was absolutely incredible!! I will definitely share with friends and family. Customer Service is a lost art in retail today but I have a new perspective after my experience at Mattress Warehouse in Catonsville
Reviewed by Dorion Tynes on
5
Ms Dawn was friendly, knowledgeable, personable, and never made me feel pressured into a purchase. Purchasing my mattress was simple and straightforward. Mattress arrived on time, with no complications. Overall, they made buying my new mattress delightfully uneventful. Would buy from them again.
Reviewed by Nikolas Davis on
5
I went to the mattress warehouse and was helped byPrecious, she was super bubbly and interactive with me and my family, we ended up getting a great bed at a fair price!
Reviewed by Gerard Cooper on
5
Great service.. I highly recommend more people to Matters Warehouse.
Reviewed by Allure Williams on
5
I was finally able to move into my brand new home as of August this year.Precious & DawnHelp me with the best quality of furniture at a reasonable price also they called to check to make sure that me and my family was satisfied with their service and the furniture that we purchased.I recommend all my family and friends.
Reviewed by Kisha Barnes on
5
I went in needing a mattress and not really caring what type. As long as it was expensive it would be a good mattress right? WRONG! the young lady Precious that helped me was so knowledgeable of all the mattress types. She even taught me that the average person spends 227,760 hours in bed in their lifetime so the mattress I chose became a much more important decision for me. Long story short, she was amazing and now I'm sleeping better than I ever have
Reviewed by Christopher Parker on
5
Our salesperson, Errick, was knowledgeable and very helpful. He did not try to push us into the sale. This helped us to decide to make the purchase.
Reviewed by umbHK Manager on
5
The best sleep i have in years at thank you mattress warehouse any that is in need of a new mattress they need to go too mattress warehouse
Reviewed by stephanie binkley on
5
Errick was awesome, he helped us find the perfect mattress and made sure it was our price range. Thank you so much :)
Reviewed by Scuttlebutt Island on
5
Reviewed by Charles Neverdon on
5
Eric was the best
Reviewed by CSX Baltimore sub division on
5
Great customer service
Reviewed by Ashton Mcmanaway on
5
Great customer service
Reviewed by Kasia Marie on
5
Erick was fabulous with getting me the right bed. Thanks again. Go see him, I really learned a lot.
Reviewed by Zaire Boyd on
5
Reviewed by Lindsey Miller on
5
Will the sales rep was great. Very helpful and pleasant, he helped us decide the best mattress for our budget.
Reviewed by Through The Cracks Productions on
5
Errick was very helpful and wasn't pushy as a salesman. He was easy to talk to, and knowledgeable when it came to questions. The store has reasonable prices too. Good place!
Reviewed by Adam Brown on
5
Erick was very helpful and knowledgeable. They use protectors for you to try the beds and sanitize the pillows. Highly recommend.
Reviewed by Chris Miller on
5
Errick was incredibly helpful and maintained a cleanly space for us to shop for mattresses. He was also able to match our price point perfectly.
Reviewed by Nicole Miller on
5
Errick was really wonderful and gave some great suggestions as to what mattress would be good for my husband and I. Everything was clean and we used protective sheets while trialing each mattress. He made us feel very comfortable.
Reviewed by Kam'ren Spence on
5
The service here was truly amazing. I was able to find a suitable mattress to my liking. The process of finding a mattress was simply and easy!
Reviewed by Sara Sieiro on
5
Errick was kind enough to help us with a box spring. He even helped us tie it up top to the car. Super friendly and didnt take long ! Go here!!!!
Reviewed by Temia Deleon on
5
Will assisted us with finding the right mattress for us. He was so patient, and helpful explaining each mattress since we were not informed on mattresses prior to purchasing. He took the time out to assist us with great customer service and we were able to purchase a new mattress thanks to the help of him. Best customer service ! I recommend shopping here. He was awesome ! 5 stars !
Reviewed by KHRYIO on
5
Errick
Reviewed by jack rudden on
5
Reviewed by Samantha Wildt on
5
Awesome experience thanks to Will, he definitely was a big help in finding the right mattress without even having to sit on all the beds. He was patient, friendly and worked out a good deal with us. Thank you so much !!!!!
Reviewed by Himja Shah on
5
Josh was a wonderful, he answered all of my husband's questions patiently. Great customer service, attentive and friendly staff.Would definitely recommend.
Reviewed by CERRIA WHITE on
5
Josh was awesome. The best salesman I every met.
Reviewed by Crystal Jackson on
5
Excellent customer service! They beat VCF. By a couple of hundred dollars which allowed us to buy two pillows with our deal.
Reviewed by Francisco D Aguilar on
5
Reviewed by Kathy Acosta on
5
Great service and worked with are needs.
Reviewed by Brittany's Reborns & other dolls on
5
Errick Douglas was very helpful in our search . He helped my mother out in getting the right mattress for her. Fair price. Thanks again
Reviewed by Deborah Pfeiffer on
5
I went in for a specific product. After taking Josh’s advice and trying several mattresses, I ended up with one that I really liked and less expensive than the original.
Reviewed by brandi reed on
5
Josh was very pleasant & knowledgeable. He let us know what all of our options were. I would definitely refer him to anyone who needs a mattress/boxspring. He made shopping for a mattress very pleasurable.
Reviewed by Sharonda Burston on
5
Josh, did great , he was not pushy , he allowed me to make a decision without me being pressured . I really enjoy his service and positive energy !! Go to Mattress Warehouse and ask for Josh!
Reviewed by Jennie Berry on
5
Josh was amazing. Super helpful and friendly!! Honest and so easy to work with!! Highly recommend!
Reviewed by Edwin Cruz on
5
Josh, was very helpful, just purchased 2 beds , great experience, great prices as well, very happy,
Reviewed by Onteria Luckie on
5
My mother wanted a mattress and box spring. I took her to the competitor and she hated the salesman. When she walked into Mattress Warehouse on Rte 40 West and she was extremely happy with her experience;that’s not easy for her. Thank you Josh! She’s finally happy
Reviewed by Melvin Ranson on
5
Excellent customer service. Very fair and didn’t try to upsell me at all. I was free to try and ask about any product in the store 100% worry free. Best shopping experience I’ve had in a long time.
Reviewed by Malik Abdullah on
5
Errick was excellent with helping find the perfect mattress for me and my wife. He was knowledgeable and made us feel like family.
Reviewed by Dwayne Mullen on
5
Associate Eric was very knowledgable treated me like family show me around the store and gave very helpful tips on making a good decision on the great mattress like to thank him in the 2nd time I've been in the store to buy something and only will come back here because the professionalism is great.
Reviewed by Hadija McDowell on
5
I want to thank Eric for his excellent customer service and thank him for assisting us in finding a new bed for me and my boyfriend. I highly recommend him to my friends and family. And will come back for future purchases.
Reviewed by Clint Martin on
5
Eric, the store manager, worked with us and got us the best deal on our new mattress! Thanks!
Reviewed by Erica Richardson on
5
I had a great experience with the sales associate Eric Douglas.
Reviewed by Lynette Aina on
5
Awesome experience with Josh! Thank you for making this such an easy experience!
Reviewed by Carol Jolley on
5
They were AWESOME!!!
Reviewed by Rich H on
5
Very knowledgeable staff, no pressure sales environment and great prices
Reviewed by Nakia Weable on
5
Came in on a Wednesday evening, were promptly greeted by Errick, matched to a bed that meets our sleep habits and preferences, and found our new mattress! The service, attention to cleanliness, and variety of mattresses made it a great overall experience—would highly recommend!
Reviewed by Martha Edmonds on
5
Errick was great. He cared about my health and comfort and worked with me until I was satisfied. I can't believe I laid in bed in the store and didn't want to get up. I settled on an adjustable bed with the best possible mattress. This is my last mattress. Thank you Errick. He explained everything.
Reviewed by Caryl Dyson on
5
Precious was great. Very attentive, knowledgeable, and patient. Looking for a new mattress for my Mom. There was No pressure and she made sure we were happy. She answered all our questions with ease. If you need a mattress ask for Precious. Yes I would definitely recommend this place.
Reviewed by Aaron Samchuck on
5
Walked in knowing I wanted to walk out with a new mattress. Errick was extremely helpful and showed me several options. I was even able to have delivery set the next day on a weekend.
Reviewed by Bennette E. Shapiro on
5
My experience at the Mattress Warehouse in Catonsville was excellent. I was greeted at the door by the Manager, Errick. He wanted to hear what I needed in a bed and proceeded to show me the ones that would be best for me. Errick was very patient with me and was able to answer all of my questions. I especially liked the fact that I never felt any pressure from him to purchase a bed. I was pleased that I was able to get delivery the next day. I received a call that night and the next morning telling me what time I could expect delivery. The delivery people were on time. They were courteous and friendly, and had my bed put together in a short amount of time. I would definitely recommend Mattress Warehouse to anyone looking for a quality bed, excellent salesmanship, and quick delivery.
Reviewed by Marshall Goodwin on
5
I was very impressed with the salesperson Errick. He was extremely professional. He was humble vety informative on the products. He never once push me towzrds a single item in the store. I will inform family and friends to meet with Errick for a one of kind experience on purchasing a bed set..
Reviewed by Tanya Gunn on
5
Good sale items with only for a box spring. Even got a discount on delivery! Go see Dawn!
Reviewed by Thomas Gunn on
4
Pleasantly Surprised, Go See Those Folks
Reviewed by Lisa B on
1
Overpriced!!! Go someplace else. " Sale " does not mean a discount on price. It merely means that the item is for "Sale" meaning able to be purchased.My sales person Precious, yes her name was Precious, gave me the run around after I wanted to change my order. She stated that she nor her colleague Dawn knew how to change an order. Dawn stated that she would contact the manager. After two days, the manager Errick never called. I went back to the store to get a refund. I still do not have my refund. Shop someplace else.
Reviewed by William Honablew on
5
I came in today to get a new mattress cuz my old one was due. The manager, Erick came out himself and walked me through the options and helped me pick out the best one for me. He was extremely patient with me and answered all of my questions. I definitely recommend this store.
Reviewed by John Himes on
5
Thanks Eric
Reviewed by Ernie Wichman on
5
Thanks Dave and Joe were both very helpful! Dave knew what we were looking for! Joe was very goodAt helping us purchase and saving us money!
Reviewed by k s on
5
My experience on Saturday was wonderful. Diane was very knowledgeable and pleasant. She took her time and walked me through the process and even gave me the best deal she could. She actually beat the price of 2 other stores.
Reviewed by Jennifer Gerlach on
5
Eric is THE MAN! He was so patient, I know we were high maintenance but be went above and beyond! So excited for a good nice sleep!
Reviewed by Kathryn St George on
5
Errick did a fantastic job helping us select a perfect match.
Reviewed by Cynthia Liscoe on
5
I bought a mattress during the COVID pandemic. Errick was the representative that I met with, and he was professional, polite, and took precautions to make sure that everything was clean. The staff wore facemasks and used protectors on the mattresses and pillows to ensure an enjoyable experience. Errick Took the time to show me different mattresses and really listen to when I explained what I was looking for. He was very knowledgeable and help me find the best mattress for the best price. Delivery came quickly, and the delivery staff was amazing and professional as well. Again they were face masks, I made sure everything was cleaned properly. They were in and out quickly and I couldn’t have asked for a better experience.
Reviewed by Kayla Jenifer on
5
Eric assisted my grandmother with finding a mattress. He was very helpful, pleasant with a nice personality!
Reviewed by Angela Onwuanibe on
5
Excellent experience! Quick and easy! Josh was phenomenal , he made everything so easy. Very professional service
Reviewed by Antonio Michell on
5
Eric was the best!!!! I highly recommend this location, he was knowledgeable and answered all our questions.
Reviewed by Ree Coles on
5
The first time my husband and I went the manager Eric was the sales person he was not very helpful and seemed uninterested in answering my questions and letting us know about the differences in the mattress' and store policy and not very customer friendly. But when we went back to finalize our purchase Josh was there and he was the total opposite.He couldn't have been more helpful and informative and friendly. Sadly the other sales person from before is his manager. Seems like he can take a few lessons from his staff. Josh was the best
Reviewed by Ericka Gilliam on
5
My man Erric made sure i walked out his store a happy camper!! He was able to get a mattress that normally cost 999 down to 500!!! He also helped my mom do the same thing!!! Go see him TODAY you won’t be disappointed!! Don’t forget to ask for ERRIC!! The one with 2 R’s!!!!
Reviewed by Peace Odili on
5
Errick was so helpful! He opened up early for me and even helped me tie my box spring up on my car. Friendly service!
Reviewed by Angelica Stancil on
5
I was shopping for a specific product and had lots of questions. I contacted a competitor and felt uneasy with the inconsistent answers. I then call the Catonsville Mattress Warehouse and spoke with Errick. He answered my questions and offered to show me my options if I would like to come in. I came straight from work and asked even more questions which he answered without hesitation. Errick's professionalism and knowledge helped me feel comfortable enough to order what I needed and scheduled a delivery day.
Reviewed by Jasmine Smith on
5
Errick is a wonderful salesman I will buy again from this mattress warehouse
Reviewed by Alvaro Navarrete on
5
Reviewed by sean cooper on
5
Walked in to the store to shop for a mattress for the first time in over 20 years. Josh was extremely patient and knowledgeable as he provided exemplary customer service to my wife and I during the process.Excellent!!
Reviewed by Carla Barringer on
5
Errick was great!! He helped us decide which mattress was best for us!! Great customer service!!
Reviewed by Nigel Minter on
5
Eric was a very terrific salesman. Very helpful and very polite. Would recommend him to anyone trying to buy a new mattress.
Reviewed by Erica Rickard on
5
Eric was very helpful and knew what he was doing
Reviewed by Rebecca Weimann on
5
My husband and I came to Mattress Warehouse and had a wonderful experience: The store is very clean and we got mattress protector sheets to keep the experience sanitary. Josh took note of what we wanted and made recommendations accordingly - instead of selling us something we didn't want or that was way above our budget. We can highly recommend the store and appreciated the sales reps Josh and the store Manager Eric for their non-pushy, open, and friendly attitude. What an unexpectedly pleasant experience!
Reviewed by Jasmine Avery on
5
I love JOSH!!!!!! buying mattress was a experience.he was able to connect with me on a personal level and understand what I was looking for as far as comfort price....he was awesome now he stuck with me for life....
Reviewed by Katrina Warner II on
5
Josh was extremely helpful! Super efficient and knowledgeable,... definitely my new go-to for mattresses
Reviewed by MAURICE G. on
5
THE SALES MANAGER JOSH MADE ME AND MY WIFE FILL WELCOMED AND ALSO FILL THAT WE WANT TO COME BACK TO THIS STORE TO WORK WITH HIM WHEN WE ARE READY TO PURCHASE MORE MATRESS. WE ARE ALSO RECOMMENDING OTHER PEOPLE WHEN THEY WANT TO PURCHASE THEIR MATRESS.
Reviewed by Jwinns on
5
Have not been to this spot since it was a club. Thank you Joshua for assisting my wife and I on our purchase, everything went smoothly with every aspect from the sale, the delivery, and the setup of our new bed. Joshua truly appreciated your professionalism and sence of humor.
Reviewed by Lisa Harris on
1
Wow, just when I think this situation could not possibly get any more dysfunctional.... I went back to the store to cancel my purchase... A week later and I still don't have the item I paid for in cash... Dawn, attempted to explain the error on behave of the store.. . Pointless, I simply wanted my money.... I didn' ask for an explanation...just a refund.... Needless to say Dawn rolled her eyes (twice) drop my receipt on the desk... Instead of giving it back to me....i suggested Dawn take a customer service class... It's apparent that she needs additional customer service training.... Dawn informed me it would take two to three weeks for me to get and refund...Dawn never gave me any documentation confirming my cancelation or refund.... The lady with good customer services skills...as she believes.... Delusion runs deep in her mind. Dawn alsoformed me I could call customer service but they weren't going to do anything... Guess this explains why two Saturday's in a row there was no one in this store... Dawn is a representative of this store... Whom needs to be fired today.... Anyone that reads this review save yourself, shop any where but here... If Dawn greats you upon your arrival run far far away... I'm grateful I have resource both financially and legally to shop other place while waiting on my refund....(just bought a sleep number bed) I will be waiting for my refund....i hope I don't have to utilize my other resources....
Reviewed by Lisa G. on
2
Had a great experience with my salesman, Josh. He didn't jerk me around and we cut right to the chase: show me a comfortable mattress I can afford. Imagine that! I was out the door with my new mattress in ONE (1) HOUR. Delivery process was 100% seamless.UPDATE: Actually just went to return my *unopened* Bedgear mattress cover (0) and the Bedgear pillow (0) and was informed that these items are not returnable. Unfortunately, Josh failed to tell me about this at the time of the sale - and it's not evident on the sales receipt either. Had I known that they are final sale items - I would have checked online reviews prior to agreeing to buy them. Both items have HORRIBLE reviews - which I can now affirm as accurate.
Reviewed by Lisa G. on
1
UPDATE: Actually just went to return my *unopened* Bedgear mattress cover (0) and the Bedgear pillow (0) and was informed that these items are not returnable. Unfortunately, Josh failed to tell me about this at the time of the sale - and it's not evident on the sales receipt either - which is required by law. WARNING - check the online review before purchasing the pillows or mattress covers - it's a complete rip-off.
Reviewed by Michelle A. on
5
Excellent shopping experience
Reviewed by A Google User on
5
Salesperson (Dawn) was knowledgeable, pleasant, and not high-pressure. Delivery was on time and early in the day. The driver and assistant were very polite and professional.
Reviewed by Tina S on
4
I had a good experience while I was in the store. I am having a problem now that I am trying to get some help with returning the mattress. It is not the mattress that I laid on in the store. The mattress is too hard and causing me to have so much back pain. I would appreciate if someone could assist me.
Reviewed by Sharon G-W on
5
Customer service was outstanding!
Reviewed by Prof-Mohamed Farag on
3
Good but expensive
Reviewed by Charlene S on
5
Excellent Customer Service
Reviewed by Dan Toal on
5
My experience shopping for a bed was super easy and pleasant. If you should have the opportunity to stop through, Errick is the man to talk to.
Reviewed by Arnold Miller on
1
I watch as they let 2 women carry the mattress and box spring out of the basement of building and load it on their truck the employees never offered to help true trash lazy service
Reviewed by Brooklyn Allen-Kidd on
5
Errick was very helpful and professional. He took his time to answer all of our questions. He was patient as I needed the basic. He showed me all of my options and as a result we walked out with the perfect mattress. Thanks Errick!
Reviewed by Mohamed Farag on
3

Good but expensive
Reviewed by Ethan Gutberlet on
5

Reviewed by Clifton A. Turner, Jr. on
4

Reviewed by Syed Mustafiz on
5

Errick was really great at helping us taking the right decision and all his mature and honest advices. All 5 stars for him! Thank you, Errick!
Reviewed by Nolan Connor on
5

Reviewed by sandtown made me on
3

Reviewed by Heidi Leonard on
5

Reviewed by Wanda Pailin on
4

Reviewed by Janis Peck on
5

Reviewed by Frank Kerrigan on
5

Reviewed by Mary Rolle on
5

Reviewed by Marlowe Garnes on
5

Reviewed by Robert Jones on
1
This place and all the way up to the top is shady and incredibly overpriced. The service was miserable and you were completely under appreciated as a customer about to drop a huge chunk of money on a bed. No ideas on comfort level or anything else. Took my business elsewhere and got “connections” right down the road. You deserve good service. That’s not here. Consider other options to get the right price and service.
Reviewed by Lorinah Tlhobolo on
5
My boyfriend and I went there for mattress shopping and it was the best experience ever delivered by ERRICK.Wow what a great experience,from taking a questionnaire on the mattresses which we were looking for,to testing them,then he explained all the details,benefits,up to purchasing the mattress and they delivered it 2days later.We were very happy.Great job Mr ERRICK we will definitely come back because of your courteous service.Lorinah/Patrick Banks
Reviewed by Gina B on
5
I didn’t expect much walking in but was pleasantly surprised. I was greeted immediately upon walking in. Always a plus. Errick explained their process and was very patient even though I can be a bit much. No pressure. After discreetly price checking deals on the same brand elsewhere, I bought a nice mattress.
Reviewed by Morgan Adamson on
5
Errick was awesome! He went above and beyond answering all my questions and helping me find the perfect mattress. He also helped me schedule a delivery out of state. My mattress shopping experience couldn’t have gone smoother. I’m so excited for my new mattress!
Reviewed by mslegzz on
5
I was there in search of new bedding. Errick , the sale representative was very helpful. He was very patient with me during my search. I was able to purchase a new bedding and can not wait for 'its arrival. Thank you Errick
Reviewed by Yoselien Jansen on
5
Thanks Errick - very helpful!
Reviewed by Cherish Williams on
5
I had a great experience here! Dawn helped a lot and I bought a great mattress! She showed me multiple mattresses and found the right fit for me! Thank you!
Reviewed by Lisbeth Avila on
5
I was looking to buy a new bed and had gone to a couple of stores but none of them gave me the attention and information I needed until I walked into the mattress warehouse. Errick was the absolute best. He talked me through every single thing I needed to know to make an informed purchase. He was super patient and knowledgeable about it all. It was a great experience, especially since it was my first time buying a mattress, and I could not be more pleased with my purchase. Highly recommend this store!
Reviewed by Shirlene L on
5
Ben (salesperson) was awesome during the sale of my tempurpedic (sp) mattress. The delivery was great as well. I forget their names but I appreciated the delivery as it was fast & efficient.
Reviewed by Wayne Harris on
5
Great customer service. Definitely going back!
Reviewed by Sharon Richardson on
5
Affordable and available, excellent service. Mattress was delivered and set up , trash from packaging removed. All within 24 hours of purchase. West Baltimore county
Reviewed by Chris Spurley on
5
Such an amazing experience!! Kate was extremely knowledgeable, friendly, and patient. We probably changed our minds 10 times in the 1 hour plus she worked with us, and never seemed remotely bothered. She listened to our wants and needs, and guided us to the perfect mattress. I will always recommend going there, and especially seeing her. 10 Stars.
Reviewed by Teresa Smith on
4
Ms Dawn was very nice, knowledgeable & personable. She gave me excellent customer service!
Reviewed by Jeanine on
5
Got a great deal here and Kate was awesome! Super helpful and not pushy at all. Great mattress buying experience! Highly recommend.
Reviewed by Ron Richardson on
4
The customer service was worth the experience. Kate was very knowledgeable and helpful.
Reviewed by Maggie Argent on
5
Salesperson (Dawn) was knowledgeable, pleasant, and not high-pressure. Delivery was on time and early in the day. The driver and assistant were very polite and professional.
Reviewed by B K on
5
Bought a mattress and box spring. Very friendly associates.
Reviewed by kay beckette on
5
Nice people nice service they really work on getting the price that works for you n ur pockets
Reviewed by Harriet Shiffman on
5
Wonderful experience buying a mattress. Errick Ed was a pleasure!
Reviewed by Brova Yurbee on
5
Eric was really helpful with us picking out the correct King Size Mattress that fits us. And it Feel Great. Thanks EricHerman.
Reviewed by rowinsho on
5
GREAT SERVICE!!! GREAT STAFF!!! GREAT PRICE!!! Before we went to Mattress Warehouse of Catonsville, we read the reviews on YELP and there was one review of our sale associate Dawn that almost made us turn around. Well let me tell you....I don't know WHAT that customer was smoking, but Dawn was THE CONSUMATE PROFESSIONAL!!!! Personable, knowledgeable, professional are but a few of the adjectives that come to mind when I recall our experience. She was able to provide information without hovering or making us feel like we were at a Time Share presentation....which is something her colleagues at other stores need to learn. If you need a mattress, GO TO MATTRESS WAREHOUSE OF CATONVILLE...and ask for Dawn.
Reviewed by Herbert Rogers on
5
Salesman was very helpful and listened to what my needs were.
Reviewed by Regina Ruffin on
5
We love our new mattress. Mr Eric was very helpful in getting the right mattress for us. We are so happy with our purchase. Thank you Eric.
Reviewed by Dee on
5
Super nice and helpful. Highly suggest.
Reviewed by Sarah Georgiou on
5
I bought a Purple 2 mattress from Mattress Firm and after 4 months I was not happy with it. I came to Mattress Warehouse and Dawn was lovely helping me pick out a new mattress that fit my needs. I got to use the new Bed Match test they had there and it helped me get in and out in under an hour.
Reviewed by Michelle Epps on
5
Outstanding service!!! Errick was very helpful and did not pressure us. He is very knowledgeable and I highly recommend his services!!! Awesome experience!!
Reviewed by sam sam on
5
Went into store with no expectations. Was very impressed with the professionalism with the staff. Our sales rep. Dawn, was knowledgeable and professional. I am letting all my associates know to go here for the best deal with no pressure. Ask for Dawn for a great experience.
Reviewed by Jasmine J on
5
Great service and prices!
Reviewed by Denise Savage on
4

Reviewed by Nora Steinbergs on
5
Errick was great! He worked with my son and I to find a great deal on a mattress that worked for him and his needs.